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I ordered so many of the basic items and they’re so not worth it so overpriced for the quality so disappointed!! They cost more than designer brands. I wanted bike shorts and oversized shirts for when I go overseas because it’s comfortable and because it’s gets really hot in Europe and I spent over $500 but I’m so disappointed of the quality. Wouldn’t recommend it!!!
Poor Customer Service
I ordered a larger size for my daughter because of their online measurements. It was way too big. Incorrect sizing charts. No refund offered, only a store voucher. I am too scared to order from them again because of their size guide.
Would not recommend
I bought a dress, using the size guide to pick the size. All my measurements came underneath the size guides option for a 12. Got a 12 and it wouldn’t even close at the front and was so short you could see my knickers. This was the largest size and then they tell me they only offer store credits. What use to me is a store credit when I don’t even nearly fit into the largest size? Absolutely appalling for my self esteem and complete waste of my hard earned money being a full time uni student. To not offer refunds as an online brand, especially when their sizing guide is completely inaccurate is disgraceful if you ask me. Will be telling everyone I know about this issue and letting them know to steer clear of this shop.
Hit and Miss
loved the dress online- am usually a size small however when it came it was far too small. Having said that, all other aspects were fantastic re shipping time, quality of the fabric and it looked exactly like it did online. Returning was a simple process and I was issued with store credit towards my next purchase
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Poor Service and Quality
My 17 yr old wanted a dress, so she chose one and used their sizing guide (which is not really accurate), received the dress and it was far too big. Went to check and they don’t have an exchange policy, which is ridiculious for an online clothing retailer as customers are obviously not able to try on items. They do not list a phone number only email. I contacted them, explained the situation, and they said return only. Apparently they have flat rate shipping but australia post would not accept it and charged my daughter $16.40. Again absolutely...ridiculous. They should have free postage for exchange and faulty items. Plus they would not allow us to return it in person even though their warehouse is 10 minutes away. Anyway, we returned the item 2 hours after she received it. I didn’t wait for the return and I ordered the right size as my daughter needed the dress. Too late to look for another one. Informed them of this and asked for refund instead of store credit. They just emailed and said as a ‘gesture of good will’ they would issue a refund. Seriously? Shocking attitude and arrogance. The dress is overpriced for the flimsy fabric, not great quality. Similar to Boohoo but double/triple the price. First and last order. Quite sad as we like to support Australian companies.
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