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White Fox Boutique

White Fox Boutique

4.6 from 746 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Ally
AllyCentral Queensland, QLD
  • 2 reviews
  • 1 like

Rip offs and terrible quality

published

I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Ally
Ally

This went on for 2 months, the items have not been refunded, nothing has been sent back to me and both items were sent to me EXACTLY how they were returned

Worst fabric ever

published

Purchased main events pants and its the worst fabric ever washed then once following hand wash care instructions and the fabric ripped in multiple places

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
D Georgia
D GeorgiaQueensland
  • 2 reviews

Poor customer service/ clothing quality

published
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Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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Rach.k
Rach.kGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Worst quality hoodie for price

published

I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Meghan
Meghan
  • 2 reviews

Disappointed

published

I had ordered this dress a year or so ago and was excited to see what I thought was the same dress back in stock. Unfortunately they have changed to a really cheap material and i was so disappointed. I can’t even get my money back as it’s only store credit.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
JEM
JEMGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 4 likes
  • Verified

Horrible quality

published

I don’t even know where to begin but I think pictures speak louder than words. This is my first and last order with White Fox as they clearly don’t care about their customers or the quality they are sending out. You are better off shopping at Princess Polly- they have immaculate quality.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Disappointed AF
Disappointed AFGreater Melbourne (Metropolitan), VIC

rip off!

published

Faulty product with no offer of replacement or refund or credit. Customer ‘service’ don’t care or have time for complaints. Extremely disappointed and sick of excuses. Massive rip off. Cheap Chinese made clothes with massive price tag

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
White Fox Boutique
Grace G.White Fox Boutique
Mey
MeyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very bad customer service and quality the product is not that good & expensive!

published

Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
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Terrible quality, terrible customer service

published

Ordered a $90 jumper, it arrived covered in fabric fibres so I followed care instructions and placed in cold, hand wash on its own. Jumper is destroyed after one wash.

Product Quality
1/5
Incentivised Review No
Sizing Slightly large
Done O.
Done O.Greater Melbourne (Inner), VIC

So overpriced

published

I ordered so many of the basic items and they’re so not worth it so overpriced for the quality so disappointed!! They cost more than designer brands. I wanted bike shorts and oversized shirts for when I go overseas because it’s comfortable and because it’s gets really hot in Europe and I spent over $500 but I’m so disappointed of the quality. Wouldn’t recommend it!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised

Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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