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White Fox Boutique

White Fox Boutique

4.7 from 750 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Ally
AllyCentral Queensland, QLD
  • 2 reviews
  • 1 like

Rip offs and terrible quality

published

I received two items that were faulty and I emailed immediately and sent photos. Customer service responded and said they will promptly refund me as this is not there standards so i sent back to the warehouse and they started ignoring my emails and sending generic messages and they owe me over $100 for faulty items

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Ally
Ally

This went on for 2 months, the items have not been refunded, nothing has been sent back to me and both items were sent to me EXACTLY how they were returned

Vanesa
VanesaGreater Melbourne (Outer), VIC
  • 2 reviews

Absolutely worst company to deal with in 2021

published
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small

Waste of money

published

Bought a pair of trackies a year ago along with a few other things and they are the worst trackies I’ve ever bought!!
For $80 you’d think theyd be good quality & last but I’ve bought pairs from Kmart that are better quality. I followed all the care instructions (hand cold wash etc) and the colour still faded patchy after 3 washes!
I wrote a message to complain but they said there was nothing they could do as I wrote it 2 months after purchasing even though we were in lockdown and I didn’t wear/wash them right away. I got 2 wears out of them.
I’ve never purchased from them again since & would not recommend.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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D Georgia
D GeorgiaQueensland
  • 2 reviews

Poor customer service/ clothing quality

published
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Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised

False return promise

published

Made a return or a couple of items, had to pay for the return, which is not great, but fine. The disappointing part is that I never heard from them afterwards about any store credit and no email at all. It’s been a couple of months now so absolutely not acceptable and won’t be buying from them again.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
White Fox Boutique
Grace G.White Fox Boutique
Rach.k
Rach.kGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Worst quality hoodie for price

published

I love white fox and have a heap of their clothes but this would have to be the worst hoodie I have bought from them! Has anyone else had an issue with this material?
I have only worn it 5 times and handwashed it 2 times as per the instructions and the pilling is ridiculous. I emailed them about it and was basically fobbed off, stating it was my fault for overwear. Yet I didn't realise 'overwear' was from 5 times use and only around the house. I would be interested to know if anyone else has experienced this pilling from their same jumper. Thanks

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Catherine Maree N.
Catherine Maree N.Illawarra, NSW
  • 2 reviews

Poor customer service!

published

The service from white fox is appalling! The size of my item I brought was incorrect and also the sizing needs to be updated on there website. Quality of clothing needs to improve considering how expensive items can be!
I asked for an exchange ( they don’t do exchanges) which is ridiculous considering I only needed a different size. And to also make you return the item and not even allow for free shipping to get another size sent out to you! Just bad customer service!! I was happy to send back but at least offer free shipping for the item to be sent in the correct size! Very disappointing and once used my store credit I will not be buying from this site again nor recommending it!

Product Quality
3/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised

Poor customer service from returns team

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Disappointed AF
Disappointed AFGreater Melbourne (Metropolitan), VIC

rip off!

published

Faulty product with no offer of replacement or refund or credit. Customer ‘service’ don’t care or have time for complaints. Extremely disappointed and sick of excuses. Massive rip off. Cheap Chinese made clothes with massive price tag

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
White Fox Boutique
Grace G.White Fox Boutique

Absolute JOKE OF A COMPANY

published

Took over two weeks to process a refund due to an item being faulty. Was super rude on the chat, lied about the returns process telling me that it should have taken 4 days to return but it took almost 10. Then accused me of wearing an item that I didn't even wear, that still had tags.

Too hard to get into contact with, quality is crap. Do not buy from this store.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Done O.
Done O.Greater Melbourne (Inner), VIC

So overpriced

published

I ordered so many of the basic items and they’re so not worth it so overpriced for the quality so disappointed!! They cost more than designer brands. I wanted bike shorts and oversized shirts for when I go overseas because it’s comfortable and because it’s gets really hot in Europe and I spent over $500 but I’m so disappointed of the quality. Wouldn’t recommend it!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
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Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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