White Fox Boutique

White Fox Boutique

 Verified
White Fox Boutique
4.1

1,849 reviews

PositivevsNegative
77% · 1,419403 · 22%
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Return Claim MadeYes (39) · No (11)
Sizing
  • Very small
  • Slightly small (21)
  • True to size
  • Slightly large
  • Very large (38)
Product Appearance As advertised (20) · Not as advertised (32)
Warranty Claim MadeYes (6) · No (31)
Product Quality
1.9 (49)
Shipping
1.9 (40)

Reviews

59 reviews
Kerri D.
Kerri D.South East Queensland, QLD
  Verified

Only offering 50% store credit for a faulty dress

White Fox Boutique sent me a faulty dress. I tried to return the dress and they told me because it wasnt a 'major fault' they could only offer me a 50% store credit. After a lot of back and forth they refused to budge so I have now raised a dispute with my bank. Terrible experience and customer service. Show details
Product Quality
Shipping
Greenmeadows
GreenmeadowsMelbourne20 posts
  Verified

WARNING! If they send you a damaged item, they charge you to exchange it! Not happy

I bought a hoodie for my daughter, which was damaged when it arrived. I sent it back and White Fox refunded my payment (via a combination of gift card and credit card payment) but to get an undamaged one, I had to buy the same item again. They wouldn't let me use the 20% off code for new members again (despite me just trying to replace the first item I bought from them) and they then charged me for postage again for the replacement! Shopping here has turned out to be a stupidly expensive mistake. I shop online often and have never experienced such poor management of exchanges or such blatant efforts to force customers to pay for the store's mistake. I will never ever buy from this company again and encourage other buyers to beware. Show details
Shipping
TJD
TJD
 

The dodgiest Aussie clothing company ever

Received items in the mail, size was totally off. I used their sizing chart on their website. Didn’t match up! Started return via website and the website only offers “credit” to which they didn’t even offer the amount I paid AND then they want me to pay postage on top! Waiting for customer service to contact me but they say it “will be delayed due to high demand”…. Let’s see! Show details
Product Quality
Kaya
Kaya
  Fair Incentive

Aussie xs hoody equals size large uk

Didn’t realise Aussie woman are so big these XS hoodies come up size large uk even fits my dad Show details
Product Quality
Shipping
Nothappyjan69
Nothappyjan69Sydney, NSW14 posts
 
Shipping
Katie L.
Katie L.
 

Do Not Order From White Fox

1. You will not receive your order for months.
2. The quality is not worth the money you will spend.
3. Their return policy is store credit only.
4. There are so many better stores to order clothes from! Show details
Product Quality
Shipping
FHas
FHas
 

Disappointing I want my refund!

Have contacted this company twice in regards to my return being processed as I sent the parcel back still have not heard anything from them!!! Disappointing I want my hard earned money back, although I guess that does not mean much to this company with the owners recently buying a property in the millions. Show details
Emily S.
Emily S.Sydney, NSW
 

3 weeks and no communication about a return, my daughters will go without this Christmas

Bought 5 t shirts in the sale, when they arrived the quality was shocking... thick heavy fabric and the fit was huge with horrible sleeves. I quickly organised a return after realising they wouldn't give me a refund I had hoped to get a credit and order both my daughters a hoodie in time for Christmas. Sadly 3 days out I have had absolutely no communication about my return. Absolute crap, as a single mum at this time of year having $160 tied up with White Fox because they have poor service and a dodgy business means my daughters will go without. I now expect a full refund for my inconvenience and the fact I never want to deal with White Fox again. Show details
Product Quality
Shipping
Lee
Lee
 

Awful experience from ordering to delivered

Hardly anything ever in stock even tho they still post the items on socials.
Purchased 9-11-2023 heard nothing for 2 weeks so I sent an email. Still nothing for 3 and a half weeks. Finally it arrived today butttt covered in dirty stains and also the t shirts are so heavy and veryyy oversized.
Try to ask for refund and they say they only do store credit. None of the items I like are ever in stock, the quality I really didn't like and I received something dirty nearly 2 months after ordering but they still won't let me have my money back. Dodgy af company Show details
Product Quality
Shipping
Joblogs
Joblogs5 posts
 

Terrible product terrible service

Worst experience. Product didn’t fit. Took months for them to get back to me. They don’t do exchange at all. Then I wore it once even though it was too big and makeup got on the neck of the jumper and it is stained. No matter what I do it won’t come off. I can get makeup stains off everything I own except white fox and SHEIN. Pretty sure they buy their products from SHEIN. Buyer beware. Fabric is terrible quality. Show details
Product Quality
ew ew ew
ew ew ew
 

ew ew ew

nice stuff really bad team. I ordered via express post over a week ago and the order hasn't even been packed let alone shipped. I've ordered things from other places three or four days ago with regualr shipping that have already arrived. When I reached out I just got sent an automatic response with no relevance to anything i asked. Disapointed. Show details
Product Quality
Shipping
Beach B.
Beach B.Greater Melbourne (Outer), VIC6 posts
  Verified
Product Quality
Shipping
Freya Boldy
Freya Boldy
  Fair Incentive

Poor quality and slow service

I ordedered a dress and it was £52 the quality was shocking so I submitted a return over a month ago and am still waiting on store credit and every time I email to follow up on this all I get is “sorry for the delayed response we’re experiencing an extreme influx of emails”. This brands service is poor and so is the quality! Show details
Product Quality
Shipping
Vicky
Vicky
  Fair Incentive

Not the best shopping experience

Do not like the fact you can not return items for a refund and hve to pay for postage especially when there are so many companies offering free delivery and returns. Also the day after I purchased there was a 40% off sale and then today 30% which would have saved me £40 but no way to cancel my previous order or return items for a return. The items are just like any tracksuit bottoms and hoodie just very very over priced!!! And delivery very slow Show details
Product Quality
Shipping
HaH
HaH
  Verified

Still not arrived

Can't review the products because they haven't arrived. Can only review the shopping experience. Tricky website to navigate due to constant pop ups for ads for discounts and poor shipping as still hasn't been dispatched despite 3-5 day delivery timescales. These were needed for my daughters birthday, am waiting for stock delivery for other products but this experience has put me off re ordering. Show details
Product Quality
Shipping
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Details

CategoryOnline Shops, Beauty & Fashion Shops, Jewellery Shops & Brands, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Offers Repairs & ServicingNo
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, Formal / Cocktail, General / Everyday, Swimwear and Wedding Dresses & Bridalwear
Awards 2022
Visit official website

Contact info for White Fox Boutique

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 35606710114

Extra Information

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