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White Fox Boutique

White Fox Boutique

4.6 from 657 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by White Fox Boutique

Reviews

2.6
36 reviews
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If you’re in the US, this place will cost you

published
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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
Nikki
Nikki
  • 5 reviews
  • 2 likes

Terrible returns process

published

I don't mind whitefox only offering a credit, but it's been over 2 weeks since my return item arrived at their warehouse and I still haven't received the credit. I've missed out on the swimwear sale because of this and customer service won't honour it... I won't be rushing to shop at whitefox again. There's other better brands who are friendlier, faster and have better clothes. Not to mention the standard zip front sweater S/M is HUGE and it's the smallest size available. Their sizing guides are slightly off and the quality isn't great.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
BCc
BCcGreater Melbourne (Inner), VIC
  • Verified

Not good quality

published

Not satisfied with quality. I requested a return and found out, they only give a credit not Refund!!!!!!! To process a credit, receiving an email say that please allow up to 14 business days!!!! Omg! Terrible customer service. Will never order from them again.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised

Wouldn't recommend. Bad return policy and jeans.

published

Found it all easy to navigate however they do not do refunds!!! Ordered jeans and they were just not what they looked like online. Returning products for store credit takes months and is such a hassle. They keep changing their policy from 7 days to 14, what else? Also, you have to pay for shipping to make a return and then again to get a new product. Absolute joke.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
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Maddy
MaddyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service ever!!!

published

Do not shop here. Their customer service is an absolute joke. I was promised that my return would be processed within seven days it has now been over a week and the item I wanted is sold out. I asked the team if they could please put this item aside since they’re experiencing delays with processing their returns but they couldn’t even do that for me. To top it off this company won’t even give you your money back they will only give you a store credit which is such a joke considering they sell out of the item you were wanting. And also they do not respond to emails especially when you are not happy.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
D Georgia
D GeorgiaQueensland

Poor customer service/ clothing quality

published
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Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Penelope
PenelopeGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Terrible fit on jeans and bad return policy

published

Got a pair of XS jeans and they’re so long and baggy they go up to my neck (I’m 160cm)
The description for the jeans don’t say how long they are and customer service takes days to respond to you.

Return policy will only give you a store credit and will deduct $10 off for shipping.

Not shopping from here again

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
  • Verified

Horrible scam

published

Ordered a size small. I’m a size 4 so I’m not an xs. The pants were made deformed for the butt to be in the front. They wouldn’t refund me. All returns are store credit and expensive shipping back

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Product Quality
2/5
Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Genie G.
Genie G.Greater Melbourne (Inner), VIC

I would give 0 stars if I could. Do not buy from them

published

Do not order from White Fox Boutique. Terrible quality and customer service. I ordered a dress that was the length of a top. It was extremely misleading and they would not agree to a refund. Instead I had to pay for my shipping to send it back and they sent a credit note back. Customer service was not helpful at all. Seems like they don’t care and don’t even have quality control. Spend your money elsewhere. Would not recommend.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
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Not what it seems...

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Catherine Maree N.
Catherine Maree N.Illawarra, NSW
  • 2 reviews

Poor customer service!

published

The service from white fox is appalling! The size of my item I brought was incorrect and also the sizing needs to be updated on there website. Quality of clothing needs to improve considering how expensive items can be!
I asked for an exchange ( they don’t do exchanges) which is ridiculous considering I only needed a different size. And to also make you return the item and not even allow for free shipping to get another size sent out to you! Just bad customer service!! I was happy to send back but at least offer free shipping for the item to be sent in the correct size! Very disappointing and once used my store credit I will not be buying from this site again nor recommending it!

Product Quality
3/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
JEM
JEMGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 4 likes
  • Verified

Horrible quality

published

I don’t even know where to begin but I think pictures speak louder than words. This is my first and last order with White Fox as they clearly don’t care about their customers or the quality they are sending out. You are better off shopping at Princess Polly- they have immaculate quality.

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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
White Fox Boutique
Grace G.White Fox Boutique
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Poor quality

published

Quality is poor and products are way overpriced The hoodie we purchased was bally before it was even washed Customer service was not great and they wouldn’t allow a refund of faulty garment

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Mey
MeyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Very bad customer service and quality the product is not that good & expensive!

published

Very bad customer experience with this woman call [Name Removed]!! I ordered a crop top etc which came to me dirty and had a foul smell of body odour.
When I initially made a complaint they were not helpful at all and constantly dragged out resolving the matter.
After finally coming to the conclusion that this was their mistake, in the end i need to cover the costs in returning the item through post.
Very unprofessional in the way they conducted business & also size chart is not accurate at all.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised

See through bridesmaid dress

published

Ordered this dress, fast delivery. Shockingly poor quality. See through dress. Won't give me refund only store credit. I said it wasn't change of mind or wrong size but rather false advertising of poor quality dress.

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised

Questions & Answers

beth j.
beth j.asked

I just ordered for a standard of 20 bussiness days... do they take that long to deliver?

1 answer
White Fox Boutique
Grace G.White Fox Boutique

Hi Beth!

If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!

Please feel welcome to contact us at info@whitefoxboutique.com if you have any questions, we can always help!

Love WF xx

lexie
lexieasked

what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size

No answers

Get an answer from our members and White Fox Boutique representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, General / Everyday and Swimwear
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