Great quality, terrible customer service.
Pretty disappointed in my latest WF order. I waited a week and my order had not been fulfilled and usually, it would have not only been packed but I would have received it by that time. So, I reached out to customer service and another week went by and still hadn't received a response so, I then reached out on live chat (assuming they were super busy with BF/CM Sales and they had flooded emails) and thankfully, I got an instant reply. The person I spoke with was nice and quick with resolving the issue - apparently, they had oversold on one of t...he items I purchased so I was refunded for it immediately. I am still pretty annoyed that no one bothered to reach out to me and let me know and I wonder if I had not reached out about my order would anyone have even contacted me? I also asked if I could purchase another item with the same discount I used and was denied so, also super disappointing I wasn't even able to replace the item I lost. Bright side - loved the rest of my order, it's great quality. Downside - not great customer service.
Low quality activewear
I bought white bike shorts which are completely see through and ride up while running. Disappointing quality from such a big brand
Questions & Answers
I ordered four items on Sunday, it’s now almost Wednesday but I don’t have a dispatch email. If I selected standard shipping how long is it going to take to be dispatched? Xx
As mentioned on our shipping information page, please allow up to 7 business days for your order to dispatch due to the volume of orders. Our team will be working super hard to get these orders out as quickly as possible!
You will receive a tracking email once your order has been dispatched.
Please feel welcome to contact our Customer Service team if you have any questions!
I just ordered for a standard of 20 bussiness days... do they take that long to deliver?
If you have selected Standard Shipping then it can take the postal network up to 20 Working Days to deliver the package once dispatched. However, you can use your tracking information to track your package the whole way!
Please feel welcome to contact us at firstname.lastname@example.org if you have any questions, we can always help!
Love WF xx
what other brands could i compare the size of swimwear at with before i buy! i struggle with getting the right size and have a set of bathers that fit well so if i compare with that hopefully i will order the right size
Get an answer from our members and White Fox Boutique representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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