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Whitlam Leisure Centre

Whitlam Leisure Centre

1.3 from 10 reviews

Reviews

1.3

10 reviews
5
(0)
4
(1)
3
(0)
2
(0)
1
(9)
  • Value for Money
    1.7 (3)
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Mark

MarkSydney, NSW

  • 2 reviews

Terrible service... they took money from my direct debit even we didn't rejoin

published

Terrible service... they took money from my direct debit even we didn't rejoin, stay way everyone.
Even they sent an email saying all membership placed on automatic suspension during covid-19 and I didn't rejoin but I found they still getting money from my direct debit, shame on you.

Value for Money
xxx

xxx

  • 11 reviews
  • 7 likes

Judge For Myself

published

Just became a member today with my son going through the reviews i have found to judge for myself then read reviews that may or may not be true. Either way its a alright place to chill and so forth.

Value for Money

The change room is disgusting

published

The amount of filth in the change room is beyond disgust. Rubbish is always left behind in the showers, hair all over the floor, theres no ventilation and what's worse its all steamy and suffocating. These guys need to do a proper renovation. The kids pools are always do dirty with all kinds of things floating in it.

Value for Money
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Avid

AvidWattle Grove NSW

Bad management of centre

published

1. Gym in the centre has machines down on a regular basis. To have 4 treadmills not working out of 10 (more than 6 weeks) is not fair. That's 40% of the machines which are used regularly. What if members paid only 60% of their fees. Would that be allowed.
2. Fees variation form for reduction of fees filled 4 weeks ago has not been actioned. When it is time to increase fees, the centre is very prompt. This is unfair.

Aza

AzaSydney

  • 2 reviews

Avoid if possible

published

I tried to postpone my sons lessons, they agreed to postpone the lessons but wanted to keep charging me??? So I told them to cancel the lessons, they still continued to try charging my credit card so I canceled the card and they referred it to debt collection. We have since found a much more professional swimming school.

Guest

GuestSydney, NSW

  • 4 reviews
  • 1 like

Where's the "0" rating?

published

Indoor pool always stinks like urine. Always made my eyes sting (literally) sitting by the poolside watching my daughter's swim lesson. Was also charged full weekly rate for swim lessons over christmas school holidays, even though lessons were closed for that period. Poor planning of swim classes when teacher is away. Lost half the lesson whilst they scurried around trying to find another teacher last minute. Was still charged for the whole lesson. Teacher was absent probably 50% of the time. Cancelled swim classes after terrible service for full 3 months. New swim school much much better.

Prem

Prem

  • 2 reviews
  • 1 like

Unfair cancellation policy

published

Unfair cancellation policy, made me end up paying for 6 weeks extra while the claim is 30 days notice. Especially when one has to pay for more than one kid. Staff responds with careless attitude.

Worst customer service ever!!!

published

This is a second time i had a bad customer service this place! wanna talk to the manager!
Even my 6yrs old son said that front desk lady is so rude today.
I called them but they keep saying 「Managers busy!」

No Pay No Play

published

The fact that a small boy (aged <3) was grabbed by the arm by one of the staff and taken out of the "playground" opposite the customer service desk is DISGUSTING and a demoralising display of how Whitlam Leisure Centre is run. It takes about 10 minutes to get into the doors. The staff spend 1 minute taking your money and 9 minutes talking to one another about "in-shop" related matters, as referred to by a staff member. The pools and interior are all fine and it is always full so, it's unequivocal to say that it is a good swimming centre. However, when you have to pay 3 dollars just so that a child can enter a playground and then be told that they're not allowed to make a mess, is once again, ridiculous.

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Aleks

Aleks

  • 3 reviews
  • 1 like

Terrible service

published

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