Great response rate, quick turn around and friendly service.
From booking the service to the job, the service was wonderful!
They were on time and efficient.
Our carpet looks great and would highly recommend Who Who Carpet Cleaning to anyone.
Complete waste of $360 to have rugs ‘cleaned’.
Had 2 rugs ‘cleaned’ in the machine $360 returned covered in dust and dog hair. Was sent a video of the rugs going through the machine by the manager. He was more concerned about making sure I knew they had been through the machine than how dirty they came back. Was refused a refund so I had them re- cleaned and they still came back with the below picture of dust that was vacuumed out of only one of the 2 rugs using my Dyson vacuum. The other rug has the same amount of dust that has come out after one machine wash and one hand wash with this co...mpany. I‘m remaining anonymous as I have too much anxiety to deal with this company again. I asked multiple times for a refund but was told it wasn’t in their policy. Also spent 9 hrs waiting for the pick up and drop off of the rugs and tried to organise to get them myself but was it seems like you can’t. You just have to spend your whole day at home waiting for the rugs to be picked up. I feel like I was extremely cheated out of a large sum of money which I spent a long time saving up to put that aside to get them cleaned thinking they would come back spotless like they advertise. It’s not a nice company to deal with and it seems like the rug world is full of people that rip you off. This company is one of them.
- Verified customer
From booking the service to the actual job, was great. Guy was on time and very polite. My house is only 18ths old with timber floors, I asked him to take care on my walls and staircase, which he did. He put silicone 'things' on the corners of my walls t protect them and most of my furniture was placed on little pads after the clean, so the carpet under could dry. He took all care to protect my home. Great job.
I was sold on this service by Angela who was informative , friendly & helpful.. On the date & time specified , Nathan arrived , again very friendly & proceeded to inspect the job before starting.. The work had no impact on my daily life & before I knew it the job was complete.. Wow !! to say i was impressed would be an understatement ! The carpets & my grubby old rug looked & smelled fantastic ! .. I will recommend Who Who to anyone & everyone ,thanks to the team .great service & fantastic job !
- Verified customer
Didn’t clean my carpets
I booked as a 2nd time around customer for my 4 bedroom house. I also booked for 3 rugs and my 4 seater lounge. The 1st time they came they cleaned the rugs and put them outside in the sun to dry and then did the wall to wall carpet in those rooms with the rugs for the same price. However, this time (2nd time customer) they just did the rugs while on the carpet and didn’t clean the lounge, dining, and spare room wall to wall carpet (all where the rugs are) and left them dirty!! All for $390! The tech said he always moves the bedsides and he lied about that as he didn’t! Never again! Please watch them as I didn’t and this is what happened.
Great Service, Friendly and Polite
Our service man, Victor, was friendly, polite and very thorough in his work. He took no short cuts and did an excellent job at our home. We were extremely satisfied with the work and will certainly use them again and confidently recommend Who Who to our friends.
Lounge suite like new.
I recently had my lounge suite steam cleaned by Who Who. The guy who came to my place was very polite and nice. We even had a few laughs about our pets as my couch was covered in dog and cat hair. I must say the lounge looks like new again and I am so very pleased with the end results. I will be telling all my friends and family to use Who Who in the future. One satisfied customer here.
By far the worst company I have dealt with.
Got their details and a quote through 'hire a tradie'.
A day later received a phone call from the who who's office explaining the service they offer.
It sounded pretty good so I asked when is the next available booking the lady said anywhere between 9am to 12pm. I asked if they can come at 10am she replied with he will be there between 10 and 11.
I waited till 11:15 and called the office, the lady struggled to find my booking, finally she found it and said the guy is running late. I explained...
CARPET CLEANING AND PEST CONTROL
Had my carpets cleaned and pest treated by Who Who carpet cleaning and pest control Saturday just past. I have to say I am pleased with both services provided by the company and both gentleman that were sent out to carry out the services. The pest technician was on top of everything and knew his product knowledge quite well. The carpet technician was well mannered and even cleaned a heavy stain that had been there for a while. 5 stars out of 5. I recommend this company to anyone who is in need of services.
Best I have used.
I had my carpets cleaned and pest control done and could not fault the service. Technician got stains out of carpet I thought would have been impossible. Pest control done with no mess or fuss. It was great to get up next morning to see dead bodies (cockies that is) on the floor so know it definitely works and no smell just good results. This is the third time I have used who who and would not use any other company. They were very well priced, turned up on time, technicians were very helpful and did a great job. Look forward to using them next year when due to be done.
Dont Use This Company
This company is full of it. they lie to their customers- over charge their customers- poor management skills- and when you complain- you speak to office girls and never the manager or owner when requested. Their service is crap- would never recommend them to anyone- would rather spend my money on a company with good service and worth my money.....STAY AWAY FROM THIS COMPANY- DODGY AS HELL
- Verified customer
Used these guys twice to come and check for termites and do a general pest control for cockroaches, spiders, ants etc. The second time the technician was here, 6 months after the first visit, he found moisture in a window sill and recommended I install a barrier at a cost of $4,800. Needless to say, I was hesitant. So I asked whether he'd found any termite activity in that window sill when he'd been here 6 months previously and he told me he hadn't checked for termites then. What? So why did I pay them $379 the previous visit? I checked my rece...ipts and the first visit consisted of a general pest control for $264 and a Termidor ant treatment for $115. The second visit consisted of a Termidor ant treatment $208 and termite inspection $115. Since then I've used a different company to do my pest control at a total cost, including ants, of $209. That's 45% cheaper than their cost of $379. I've also split my pest controls from my termite inspections and I was so happy with the new company inspecting for termites, who also used infrared and were SO much more thorough. He even crawled around in the roof space. The new guy found no moisture or termite activity in the window sill and quoted me $3,000-$3,300 to do a barrier. I will certainly never be using Who Who for my pest or termite control ever again. Oh, and the new companies I'm using don't charge credit card fees either, unlike Who Who who charge 1%.
Not value for money
Cleared all the rooms of furniture to facilitate a good job but at last minute was asked if I wanted lanolin to be added to a wool carpet (one room only) for $50.....half a cup sprinkled on an then there was the add on emulsifier to bring out the colour for $50, again a small amount added to the mix, I said that I thought you came to do the carpets and now I need to pay for these extras ? Admittedly he did get rid of two stains but the emulsifier left lines all down the staircase which incidentally he only did once....every other carpet clean ...we have had did them twice. He was there for one and a half hours all told and it cost me over $435 and they even charged me for use of my credit card. Would I use them again .... absolutely not. He may have been a very polite operator but I imagine that it just part of the ploy so you don't feel like arguing with them. By the way they seemed to change their name a few times during the process but this is the name we ended up pay the bill to.
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