Wholesale Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Good Guys Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
I made 3 appointments for a designer to come to my home for a quote. They didn’t show up to any of the scheduled appointments and didn’t contact me to provide an explanation. Very disappointing.
We loveee our kitchen
We had a kitchen put in 12 months ago and from the design process to installation went pretty smoothly.
We chose a gloss finish on our cabinets and found that one door had a dimpling in it.. was replaced straight away.
We love our kitchen and really happy with the whole process.
Major let down !!!
Stay away !! My kitchen looks terrible ...be smart ! Shop around... you will regret going with these guys. Chips in my cupboards, tiles not straight.... just looks cheap ! Very different to what the sales guy showed me it would look like.
Daunting process made very easy
We finally got to a point where we just had to put in a new kitchen but were totally daunted by the process. After an impulse visit to the showroom we booked an appointment with the designer - we were very impressed as we had particular constraints which were respected from the beginning, the whole design process was straight forward and easy and we never felt we were being 'encouraged' to do more or spend more than we wanted! The process was very clear and the company was very quick and responsive to any queries. Installation went very well bu...t if I did have one comment it would be that we thought the installer did all the work (eg tiling), it wasn't made clear that some parts were 'contracted out' to other tradies so we had only allowed the 2 days for the install not realising that we then needed to juggle visits from other trades. Not a huge deal but awkward, it would be easier if that was clear so that appropriate time could be made. All the tradies that came through were excellent, both in their workmanship and manner! Overall, wouldn't hesitate to use this company again! (Though do you think you could offer a service to deal with all the unpacking and settling in to the new space!!!)
Kitchen purchase review
Our first contact point was Alexandra Hovan & was a excellent experience. We believed Alexandra would be our contact throughout the process, but not advised she was only the designer. Then we dealt with a number of different people from your company & most frustrating to speak to someone as they were often in meetings or busy. Suggest one contact person throughout the entire process. Didn't know from the start the installer was a separate company & costing extra. Jason (Proqual) the installer very good & calm. However responsibility was placed ...on us to ensure kitchens were delivered to 1st floor. If we were not on site & didn't insist the delivery company would have left kitchens on the ground floor creating a major issue for the installer. Should not be client's responsibility. Disappointed the island has wasted space in its centre. Suggest you have one person from start to finish in contact with client & please inform of all costs up front & that some people are sub-contractors with their fees. The overall experience & final installation is a very good result. Towards the end of the process found Jodie an excellent lady to discuss any issue. Kind Regards Paul
Love to Entertain
We love having family & friends at our place & now we can be even more excited to have them over. We have a gorgeous functional Kitchen that has increased space & is visually appealing. Our kitchen has transformed our home. Thanks to the wholesale kitchen team. Cheers
Smooth process - very happy customers.
Very thorough process. Attention to detail was second to none in the plan, measurements & install. The installation trades were especially good, their communication and workmanship were worth alone going with this guys.
Very happy customers indeed!
A fantastic beautiful kitchen
The pantry is perfect with 4 doors and bottom stainless steel drawers. I love the big drawers either side of stove which means all needs for my cooking as everything is at hand. The quality is suberp and so easy to care for.
Beware of wholesale kitchens
Initial design was great, cost was reasonable and site check was great. But it seems that once I paid the deposit and the first major instalment the whole process went to hell. Shocking customer service. No-one wanted to help me work out where my delivery was, why the laminate bench top took 5 weeks to arrive and was still wrong after a professional kitchen installer templated it for me. They took no responsibility for the error, blamed the laminate company and then believed them over me when I showed them the e fence that the template was corr...ect and not the laminate bench top that I was sent! An horiffic experience and I would never recommend this company to anyone. Pay the extra $$s and go to a smaller, local kitchen joinery for your kitchen. It will be worth it. A lot less stress on you mentally and physically.
I’m so glad I proceeded with Wholesale Kitchens!
Paul my designer spend 2.5h in my apartment going through what would work and what wouldn’t. He was really open to encorporate what I wanted where as other companies and designers had a more ‘my way of the highway approach’.
Once I paid the deposit for my kitchen, the end to end process was seamless. The review process and updating the specs of my equipment was my responsibility up to CAD drawings. The builder Rhys allocated to my job was fantastic! He really cared about the work he put out a...
Would not recommend this company to anyone
Don't get pushed into signing and agreeing to get your kitchen supplied by Wholesale Kitchens unless you have reviewed everything yourself without the consultant being present. I have been asking for an itemised receipt of the deposit I made for over a month now to show what exactly my deposit contributed to however I've been questioned why I want this and no one has returned my calls or request. This should be normal business practice and not an unusual request, considering a business has 7 business days to provide the receipt... its been over...a month. When trying to speak to someone, all I get is the option to leave a message and someone (state manager) will get back to me when they can..... over a month and not communication pretty poor practices. Waiting on a refund for the stone bench tops as agreed but surprise I need someone to talk to in order to arrange this but have had absolutely NO contact, update, nothing. I would not recommend this company at all.
Outcome well exceeded our expectations
My wife and I have had a major kitchen upgrade using Wholesale Kitchens with appliance purchased from The Good Guys.
We are delighted to say that our expectations were well met/exceeded by the professional planning, design & updates, communication, logistics, project management, quality of product and, exceptionally, the professionalism of installation.
In particular, Lauren (Wholesale Kitchens) was efficient, courteous and very helpful and Colin (the actual Installer/Trade Contractor) was exceptional, not only in terms of skill but work ethic.
We were very surprised at how well the whole operation was coordinated and run. Thank you for a fantastic outcome!
Unfortunately you get what you pay for
This company operates under a few different names - Kinsman, Wholesale Kitchens, Freedom Kitchens and The Good Guys. The "Kitchen Designer" who is sent to your house to draw up your plans is not a designer at all. He will take rough measurements and slap a kitchen drawing together on the spot. He will then proceed to offer a 20% discount if you sign the 20 page contract and put down a deposit straight away. What he won't tell you about (and what you will find out later) is that there are limitations on their cabinets which are standard sizing o...nly and allow little to no flexibility. Drawers and cabinets that fit in the "Designer's" initial drawings will not be possible in the end, because they don't fit within the sizing restraints. Instead they'll simply add a filler panel and waste the precious little space you may have in your kitchen. He also won't be able to advise on your choices or highlight that they do not guarantee that timber grains can be matched along your cabinetry. This happened to me and I now have 4 cabinets with matching timber grains and 2 that do not which looks awful. Hardly the "high quality" that this company prides themselves on. There will be limited customer service once you have paid your final bill. Any concerns will need to be followed up multiple times and in my case, no resolution was offered in the end. Do yourselves a favour and choose another kitchen company even if they charge a little bit more. Paying a little more upfront will make up for the, stress, poor service and poor quality that you will get when dealing with this company.
A perfect experience from start to finish
From the lady at good guys thomastown to the designer that took 3 hours to show us a design that we didn’t even think that would fit was amazing. Then dealing with the team in Sydney was amazing. I was a bit hesitant to do so but when we had trade issues they were so understanding and when it came time to go there communication was always spot on. When the kitchen turned up the boys were amazing I didn’t have to tell them I had new floors they were so careful and nothing was a problem. When the installer turned up he was bang on time and dealing with a old house nothing was a problem his eye for detail was amazing and so was his patience. We are wrapped with our kitchen and would highly recommend wholesale kitchens to anyone.
Love my new kitchen but...
Very happy with my new kitchen and without the help and patience of Phil Burns, the kitchen designer, it probably would not have happened, so may thanks to him. Installation went smoothly until we discovered one of the benchtops was made incorrectly and it took several weeks and many phones to get it remade which was disappointing.
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