Reviewer Photos & Videos
Public Warning - Do Not Use This Company!!
If i had the choice to give NO stars i would!!!
Terrible service. Workers do not understand their job. Pack of monkeys. They are cheap but you get what you paid for! Trust me pay more and get a better service, a better product and better people. They have no respect for the $1000's of dollars we spent in windows, threw them on the floor, damaged part of our building, promised it would be done in 4-6 weeks 3 months later we where still waiting. From the workers to the managers to the big bosses - all such a disgrace.
Reading the reviews I had to add to the overall dissatisfaction with this company. Purchased a 4 panel Bi Fold aluminium door ( $5k worth) which was eventually installed by a carpenter recommended by Wideline. The door arrived with hinges missing screws ,machining holes not covered and no weather strip. Also no paperwork.and no keys. After contacting customer service about the problems I was told that the service was bookedl and that they would prioritise my request. As wideline are not far from where I live I asked that keys be made available ...for collection from their factory and guess what it took three visits to finally get keys that worked. What a joke this company is. The only redeeming factor was the service guy actually knew what he was doing and rectified the faults and returned when he said he would to fit the missing parts. To be fair the product seems of decent quality (expertise of the service technician) but time will tell. A family member also used Wideline recently for windows and yes they stuffed up their order as well. Beware of this company and look elsewhere if you value your sanity.
ABSOLUTE ROGUE ORGANISATION
I dont want to give 1 star as you are not even WORTH any star.
Absolutely have NO freaking SENSE for Customer Service, Customer Engagement nor informing customers about delays.
Cancelled my job on the 11th hour. Don't have any courtesy to call and inform. Wasted days with these guys. When I call them they have no clue about my job. They routed me to 3 different people including to Jessica. No one cared to return a call.
If the GM is reading this message, CLOSE your incompetent company or give it to someone who can run it better and ser...iously go on a pilgrimage. Do some justice to this industry. People rank you poor due to your incompetent team in your office who are completely clueless and enjoy providing poor customer satisfaction. Hope their X-Mas was great while ruining your customer's X-Mas.
Worst Customer Service/Care
What a nightmare, we go to widelines office to arrange 3 doors gave them our dimensions asked for a 2040 (aust standard) doors and i don't know how but end up with a 2040 door frame size times 3 doors. When we call wideline I am blown off with a "you signed a contract", When I check yes it says doorframe 2040 but on the day I specifically asked for a 2040 size door. Having no luck with the staff my builder contacted the regional manager who's best resolve of the problem is I can make them another door for $1200 and they can sell the odd one on ...Gumtree. He sends the builder this along with a quote with door size doorframe size and width. The original quote only has height and width. We have had no other contact with them since, they are supply only and obviously love to blame owners /builders or anyone else. I would never use or recommend them EVER.. There doors are below standard squeak and are hard to close (builders fault i suppose) all it would have taken was somebody to even pretend they cared, They don't. Caveat emptor (let the buyer beware).
Caution of this Product
After spending over $15,000 on bi-fold doors, windows and screens with Wideline in 2016 we found that
1. The doors and windows are not air and water tight and trend advised this is industry standard
2. They were unable to supply and install the appropriate security screens to our first floor windows after quoting that they could and after several visits from their team reached the conclusion they could not. Instead we received normal screens which we did not require and they provided a $200 refund only. We had to go else where for the approp...
The Wideline Experience
Built a new home with Metricon. Wideline doors and windows were brilliant - no external noise at all. So, when we moved to another home (on a busy road) and renovated, we naturally chose Wideline to replace the existing windows. Took 5 phone calls, (leaving messages each time), to be able to place the order - that should have caused alarm bells to ring, but no... just a busy period,we thought. Waited 7-8 weeks and on the appointed day of delivery... nothing. So WE rang THEM late afternoon, to be told that all three windows had been dropped and ...smashed (by the courier) and would need to be remade! No phonecall to advise of the debacle depite waiting home all day. When questioned as to whether they were being completely 'remade' or just glass 'replaced', we were told "completely remade." Obviously a very quick 'remake' turn around, as they were miraculously ready AGAIN for delivery only one week later. Windows installed finally - tick. BUT... frames scratched in places and one had a crack right across the top corner. We'd already waited so long and were completely over it, so didn't bother complaining. Just added it to the list of things to do - as in... right a suitable review when time permitted. Received a text to say that the accompanying guazes would be installed about one month later on Wideline's selected date and we were't home then, so they advised of a reschedule. Still waiting on that call!!! So, in the meantime, got busy and DIYed them ourselves. Advise to those considering investing in Wideline's expensive v-laminated (so called) "hush glass" - don't bother!!! It does very little to reduce external noise at all, whether it's traffic or people's conversations. Save your hard earned dollars and research a better company. From reading the other reviews, it would appear that this company has a common theme expressed amongst customers, one of complete disatisfaction. Both customer service and product quality need to be seriously re-examined by Wideline.
The Worst products I have ever bought and regret spending so much money with this company
This company comes recommended by Neal Bannister, Banotech Build, who when things start to go pear shaped was very quick to distance himself from his preferred company. When the problems started on site, one of the builders mused that they keep having trouble with this company, and yet, they keep using them!! A heart sinking moment. Windows and doors installed in August. So far the list of problems as follows, different handles in each different room, black white silver, no one mentioned in the days we spent in the showroom planning our h...ome that different styles have different handles. There are gaps in the stiles of the stacking windows and the French Doors installed, a full beam of light top and bottom where the factory cuts the lenght prior to delivery, not on site to fit your doors. We spent thousands on what we thought were top rated insulation and acoustic window panes only to have gaps around the seals, on the stiles top and bottom and dodgy locks and handles. When the handles were installed in the casement window, they were hung at different heights from each other! The expert service man has been booked to see us in mid october (installed 09th August - problems reported from and since then, firstly told that is the best they could do with the gaps etc etc (!), spoke to a Manager who said the one single expert service fixer can come in in 3 weeks time, since told mid october. Today is the 20th September. I spoke to the manager on the 15th September. Spare yourself a mountain of stress, money and disappointment and go to any other window company. This has been THE WORST EXPERIENCE
Appalling service - STAY AWAY!
Appalling service - STAY AWAY! Have been waiting for a repair for close to 3 months. Their so-called "service" department sets a date (minimum 4 weeks wait) for a service without informing you. They then call you a week prior to tell you that you need to be home on the day THEY nominated. If you're not, bad luck. If you're home and the service person does not feel like working past 3pm, then bad luck. They will mark you off as "not home - appointment will be re-scheduled". After missing my appointment, I called the service department over 10 ti...mes. Never picked up the phone, left messages, and never been contacted. I now found out that they scheduled another appointment WITHOUT my consent in 4 weeks time. Nobody has notified me that my appointment was pushed 4 weeks. SIMPLY RUBBISH - STAY AWAY!
Non Australian standards
I purchased windows via their recommended Sub-contractor who say they doesn't install windows only manufacture them who came out to measure who couldn't do that measuring incorrectly which I had to wait six weeks plus, luckily I told him to do a measure and check before removing existing window. When time came to finally install window, walls were cut for a same size window to be installed and was informed that a plaster was going to come out and fill gaps but instead used studs to fill the gaps in between wall and window veneer which were als...o measured incorrectly. Sub-contractor who he says he works for Wideline windows and who Wideline says he doesn't when I contacted the General manager of Wideline about what had experienced since nobody in their sales department was calling me back or responding to my e-mails. In others Wideline doesn't take in any responsibility of their product and very hard to deal with as the windows weren't manufactured right with awning windows close crooked with poor quality of workmanship. With seven year warranty you would like think that some warranty would be provided to the product they pride themselves with as I had to spend additional money to fix what their recommended subcontractor did to my property.
Poor quality product
Our new house was supplied with Wideline brand aluminium Windows and doors. The doors locks have been replaced within a year, the double glazed Windows hardly work as they are poorly designed & let too much noise in. The fixed glass windows at the back of the house have mostly leaked at their seals, causing water damage to our internal laminate floors in one instance. We had no choice in the Windows & door supplier as the builder (Montgomery Homes) forced them on us. The seals on the window that damaged the floor are less than 2 years old. If you can, ask around and find the window and door supplier that has credentials that are given by private builders and owner/ builders.
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Questions & Answers
Why would Wideline, make the windows x 3 and one door bigger, than our already built holes in the wall/stud opening size? I have spent all day trying to have the company speak to me on the phone, yet I am receiving emails of which my questions are NOT being responded too and the NSW Manager told me to go to Department of Fair Trading and he would be happy to talk to them (smugly/scarcastically I feel) and would start a file just in case. I have contacted DFT. We will proceed as requested by DFT staff to raise a formal complaint. I also don't want other customers to be STUNG by an error, where the company is now stating that we were ALL talking about aluminium window size (how could we, we don't know the aluminium profile of a double hung, fixed and double hung windows, or a double/double hung window or a glass door). We were talking about the "stud opening size"/the holes in the wall. His conclusion was to have the two walls of three window openings and one door opening redone by our builder (like it was his fault). Thereby this would mean pulling down two walls part-there-of and pulling off all the outside cladding and removal of the sarking of the two walls, to incorporate the larger than ordered windows. How did staff take my constant comments of "the holes are already built for the windows and doors" and produce windows and doors that do not fit the 'stud size opening' already there months ago? This is all so very tiring and should not be happening. Wideline did not supply windows/door on the agreed date costing us two builders that came and therefore could not fit the windows/door on that Tuesday as they were then coming on Friday (no apology, no compensation and a loss for us as we had to pay two builders for windows/door that did not come. Then when they came on Friday. The windows and door were too big and did not fit our holes in the wall. I am off to start the official paperwork of DFT and advised to take photos of the "holes in the wall". Where and how did this all go so very wrong? Wideline staff even talked to our builder who stressed that the sizes given were "stud opening size" ONLY. Staff told me that they can work out the reveals and the window size within this size opening. I clarified numerous times, these are the holes in the wall/stud opening size. I said will you be able to work out the reveals and windows within the holes already in the wall. Staff replied Yes, I can work this out as this is my job. As stated above on Friday the windows x 3 and door arrived and two builders hired to put these items into our wall openings, could not believe it, they were too big! At our expense for two builders @ 8 hours each, we continue to have no fitted windows or door and our building is open to the weather and has stopped us from lining the inside. Our conclusion; Wideline is in a hurry to get your money 50% up front, then full payment two weeks before delivery date and the day before delivery at 10.40pm via email on our phone, we are advised that the delivery date of Tuesday 12 January (my husband took the day off to reduce our cost of a second builder) was not happening due to a "material delay". Delivery date gets changed with little explanation or apology, then we were dragged out as to what day and told it could be anytime through to 5.30 pm. We were going to a funeral with a locked gated property. Our builders finished at 3.30pm. We had to push for a delivery for the Friday where our builders had started early, finishing jobs and once again our builders were present waiting for the windows/doors to come to install. I was told on Thursday to call back on Friday at 8.30 am I would be told what time the delivery would be. It was 11am. They put on another truck to drop these windows/doors to our property and after all of this, they are too big and will not fit into our stud opening/hole in the wall. This is NOT good enough! Any of it. Amanda ICAG Inc.
Hi, have just done a final inspection of our new house built by Montgomery homes. We have windows that wind outwards, however the hinges only go so far, ie they do not straighten so the windows can only open a short space, as the chain seems to only go so far. Is there a trick to going further, or is that all they go, seems like a design fault if thats the case, very small opening with very little airflow? Hope to hear back from you, regards Fran Edwards
Michelle T.Wideline Windows and Doors
Hi Fran, we've just come upon your Question now. Can you please send an email to firstname.lastname@example.org with your house address so we can identify the type of window and hardware? Hope to hear from you soon.
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