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This company does not follow through on what they promise.
This company promised same day service as I did not have hot water. After I waited all day, on my ringing them, they advised they could not come that day. They obviously cannot keep the promise of same day service.
- Verified customer
Very professional and good communications
He arrived shortly after I made the call. He was very friendly and knowledgable.
After looked into the toilet, he explained to me on the issue and the options to fix it.
He needed to travel far to get the new toilet and install it the next day. He kept me informed and call me 30 mins before he arrived for installation.
The installation went well. Everything was cleaned up before he left.
I am very pleased with the service.
Friendly service over the phone and an extremely helpful & thorough plumber, who explained everything very well and went over and above to clear our blocked pipes and identify the cause of the blockage. Will definitely use them again.
Good old fashioned service with a smile.
Thank you Jason for trouble shooting and solving our gas plumbing problem today. Your manner and professionalism were very much appreciated, saving us continued concern and money.
Glass in topsoil
Broken promises, incomplete job and poor quality topsoil that included broken tiles and glass. Avoid, avoid. Failed to keep appointments. Protruding pipe in gutter. Worst experience ever.
Job well done!!
The job involved re-lining a section of some 5 meters re-lining and digging of a section of vertical shaft. this was all done in one day, no mess was left and all earth and rocks left from the job removed. The work started/finished at the time programmed.
I would recomend it.
Very pleased with the job. The workers were very informative with every step and encouraged us to come and observe.
They did really good job, and they fix the small things when they found out during the work. Thanks for the help!
Effective and efficient
Both my wife and myself found Daniel and his workers friendly and informative in the work being carried out to reline oue sewer line. Minimal disturbance and quickly carried out. Would recommend based on our experience.
No Turn Up at My Cost
From the start I it was unprofessional. Hills District- I called the number on the local flyer I had received. The woman who picked up just abruptly said “Hello?” I actually thought it was the wrong number until I probed more!
I took a half day off work to accomodate for the booking as I considered my plumbing job to the toilets urgent. On my way home from work - I get a call to advise me that they had to cancel my appointment as the pluber had a more urgent emergency to attend to! Time was 1.45pm- my appointment was for 2pm! Not in...the least happy I rescheduled for a different day! I ended up that same afternoon finding a more available and willing plumbing service who had a more Professional attitude! I called back to Wilco and the same unprofessional “Hello?” was my greeting! Unproffesional in that you realise you have called a home number and not a business. And lo-and behold- I believe I spoke to the very plumber who was supposed to be at my place originally who was supposedly out on an emergency call! Slack, unprofessional non-service!
These 'plumbers' who are really 'pressure salesmen' quoted me $1580 to do a small job that I had done the next day for $480 by Neutral Bay Plumbers. I am a single pensioner but they also charged me $30 to get out of the truck and give me a quote. Do not go near these people under any circumstances.
Perfect electrical connections on all lightinus at home.
Service is outstanding and very prompt too. We would recommend Wilco Plumbing to our family members in the near future.
Drain / Sewer Repair
Team arrived on time. Job initially assessed with caveat more might be needed after pipes inspected. More extensive repairs were advised after camera inspection. The work was explained fully and done over the next three days. The staff were polite and considerate. I was happy with the job done.
Friendly and efficient service
All the Wilco employees I dealt with were very well mannered and took a lot of care with the work they carried out.
They were all young and friendly and worked efficiently.
Leaking shower and cistern replacement plus taps
Andrew the plumber arrived on time, assessed the work required, advised us of any pitfalls, and then proceeded with the job. All carried out professionally and pleased with the outcome.
- Verified customer
Didn’t live up to advertisements
I waited 2days for the service . It wasn’t same day . I waited 2 hours past their expected arrival . I understand a job can take longer but it does not live up
To advertising . I have a leaking sistern and connecting tap, a leaking kitchen tap and a leaking pipe to the second toilet as well as a hot water tap that needed repairing. The quote was for
$ 1,62983 because apparently my pies are too old to repair just what is needed. My house was built in 1985. The plumber’s name was [name removed]. He even told me replacing washers was a waste ...
Excellent customer service
I called this company on Tuesday night I had a blockage and I couldn’t use any toilets in my house. A plumber by the name of Nathan came to my house, he was extremely polite and professional.
I recommend this company to everyone that has a emergency, the call out fee was cheap and the price of the job was reasonable.
You could say I am a very happy customer. Thank you Nathan and Wilco.
Broken toilet & sewage pipes in back yard
Rang for quote came out next day on time very pleasant guy called Danial tried to presure flush lines to get camara in line but to no avail said he could here the leak under ground which he showed me dug it all up with back hoe sure enough all pipes broken and just had it .stuck to the quote he gave me and put all new pipes and tidied yard up very good job would give them 10/10 anytime . They brought bark and top Quilty soil to redo grass & garden then hosed and tidied up
Cancelled on three occasions then wouldn't advise how they came up with their quote
We had a gas leak at our house which was verified as a gas leak by our provider. Booked Wilco to arrive on Monday morning, they didn't arrive until the end of the scheduled appointment then advised that they didn't bring the equipment needed so couldn't do anything. Each day for the next two days they cancelled. The following day when they arrived, they told us that we had a gas leak (which we already knew) and that they couldn't do anything about it until the following day. When the quote arrived for the services it was nearly $2,000 for three...hours work the following day. I questioned how they got to that figure and they advised that they didn't disclose this and that they could only provide me with an itemised invoice after I had paid it!?!??!?!? This is a very unsavoury business practice and a frustrating waste of time. Strongly recommend that you use a different provider so you don't have to go a week without gas like we did.
Friendly professional service
Very impressed that plumber arrived within the time stated. Explained what he needed to do before commencing work and had the high tech tools to carry it out. I would certainly recommend Wilco Home Services and use them again if needed.
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