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Wilco Home Services

Wilco Home Services

4.2 from 295 reviews · View Statistics

Reviews

  • Customer Service
    1.3 (4)
  • Timeliness
    2.7 (3)
  • Job Satisfaction
    1.0 (4)
  • Rates and Fees
    1.3 (3)
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  • Verified customer

Toilet Cistern leak

published

Called and gave me a $79 call out fee which was fine.. when plumber arrived
Told me its going to cost $320 to tighten and replace the bent hose!!! What a rip off... then after that, told me that the cistern is not filling up fast and that he had to replace something and quoted me $350 extra to replace it... WHAT!!! I exclaimed! That cost $29 at bunnings ! You charging me $350??? Told him to forget it!!!

Customer Service
Timeliness
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yana

yanaSydney, NSW

You pay for attempt

published

My blocked floor drain wasn't fixed...Ended up paying $439....for nothing!
I tried negotiating with the manager. He was rude and nasty.
Another plumber fixed the problem within 15 minutes, and in place where Wilco plumber didn't even have a look..

Customer Service
Timeliness
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Thea V.

Thea V.Sydney, NSW

Not at time as promised

published

They were to be at 7-8am but after many hours of waiting (it is 2pm already) and several calls no one came and our house sewer still blocked and we do not have working toilet. New excuses and new promises... Newer again.

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Timeliness
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Marcellino

MarcellinoSydney, NSW

Incapable of doing what they advertise

published

Their website specifies servicing of gas equipment for restaurants & cafes, but their phone service (Natalie) is adamant that they supply and install ONLY. Waste of time, no apology. 'Have to get marketing to check that'

Customer Service
Job Satisfaction
Incentivised ReviewNo
2 comments
Wilco Home Services
WP PlumbingWilco Home Services
Marcellino
Marcellino

Thanks, Local Plumber who CAN service equipment did a great job.

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Save money and get someone else

published

I was just a number to this company, someone to squeeze as much money as possible before you are completely broke. They have a well drilled sales and upselling pitch which I was tired of hearing by the time I finally just told them to leave

Incentivised ReviewNo
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Rip Off Artists

published

Firstly, they didnt call to say they were on their way which they were supposed to do. Then the price they gave me was so expensive that I got a quote from another plumber, which was a big hassle but well worth it as we realised that Wilco Plumbing definitely was overcharging by a long way.

Incentivised ReviewNo
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PlumbFirst

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Give this plumber a miss

published

Do not let this company start digging if you have a blocked drain. Call another plumber first. This is what happened to us, we called them to unblock our drain which blocks up sometimes. We know it just need the snake or water jet to clear every 2 years or so, but this company just want to start digging and then say it cost thousands to fix it. We contacted another plumber who was able to clear the usual way and then pay him to fill in the hole again

Incentivised ReviewNo
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Bad and expensive

published

Bad ripping off professionals. They don’t care just take advantage of people and push you to pay too much and then leave. I tell all who see this to not use them

Incentivised ReviewNo
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Biyu

Biyu

  • 2 reviews
  • 1 like

I got conned!!!

published

I got absolutely conned by their fast sales talk. I ended up paying more than I ever should have. I recommend you search out other plumbers before you contact the Wilco mob. It's a shame that companies like this can get away with ripping off their customers

Incentivised ReviewNo
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Avoid if possible

published

The plumber was polite when he came even though we didn't use him for the job as the cost was outrageously expensive. The company should be avoided if at all possible

Incentivised ReviewNo
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Anna R.

Anna R.

  • 2 reviews
  • 2 likes

Extremely overpriced

published

I found Wilco Plumbing services to be extremely overpriced. I was charged over $500 to fix a leaking pipe which after our own investigation required just one inexpensive part. The plumber was only at my house for an hour. Avoid this overpriced company

Incentivised ReviewNo
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Singh

Singh

  • 2 reviews

Its a high cost

published

They arrived when they said but they charge a high price. When I ask the man why its so expensive, he just said that they have a lot of advertising and extra cost. I am not interest of that, other plumber don't charge this much

Incentivised ReviewNo
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PlumbFirst

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Elisha H.

Elisha H.Sydney, NSW

Disappointed

published

Unfortunately they turned up late and although the man who came was friendly, I am so disappointed with the overcharged cost for the job. It's the first and last time I call Wilco due to the overpricing

Incentivised ReviewNo
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This company does not follow through on what they promise.

published

This company promised same day service as I did not have hot water. After I waited all day, on my ringing them, they advised they could not come that day. They obviously cannot keep the promise of same day service.

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Glass in topsoil

published

Broken promises, incomplete job and poor quality topsoil that included broken tiles and glass. Avoid, avoid. Failed to keep appointments. Protruding pipe in gutter. Worst experience ever.

1 comment
Wilco Home Services
Wilco H.Wilco Home Services
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No Turn Up at My Cost

published
1 comment
Wilco Home Services
Wilco H.Wilco Home Services

Hi J.T
Thank you for your feedback. All feedback will help improve our services to our customers. Please contact our office so that we can discuss what happened and to make sure we better our service.
Many Thanks
Wilco Team

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Rip Off

published

These 'plumbers' who are really 'pressure salesmen' quoted me $1580 to do a small job that I had done the next day for $480 by Neutral Bay Plumbers. I am a single pensioner but they also charged me $30 to get out of the truck and give me a quote. Do not go near these people under any circumstances.

1 comment
Wilco Home Services
Wilco H.Wilco Home Services
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Cancelled on three occasions then wouldn't advise how they came up with their quote

published
2 comments
Wilco Home Services
Wilco H.Wilco Home Services
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  • Verified customer

Terrible

published
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Maria

MariaSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Terrible

published
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