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Willow & Co Plumbing

Willow & Co Plumbing

2.7 from 42 reviews

See the Best Plumbers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(16)
(1)
(1)
(1)
(23)
  • Customer Service
    1.0 (2)
  • Timeliness
    2.0 (2)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    1.0 (2)


JaneD

JaneDGreater Melbourne (Metropolitan), VIC

Shonky plumber business

published

Sunday hot water emergency. Only $79 call out, should have been a red flag. Of course can’t fix it and provide high quotes for basic parts. For example a simple google search I found the part for $10, they quoted $450. Should have gone true local. Won’t make that mistake again.


jkmaeda

jkmaedaGreater Melbourne (Inner), VIC

  • 3 reviews

Untrustworthy company

published

Willow and Co. Plumbing has charged us $3000 to unblock the sewer line with tree roots, and changed the pipes to PVC, months later the ground collapse, and they came to fix it. Weeks later all pipes are blocked again, we could not cook, clean the dishes, bath our son - the plumber nicely unblocked the pipe again, but they asked for $15500 to fix the sewer line again, charged us to dig and cover a hole in the ground again, to then change the pipes because the roots are in a different spot - the roots grew up differently to a slightly different direction, close to where they "fixed" it before.

Customer Service
Timeliness
Rates and Fees

Flushing done by willow plumbing, started leaking within two months

published

They did the flushing on my leaking room, took $2000 off us and started leaking in two months again. I tried contacting but does not respond. Worst company. Sandeep Reservoir

Donald

DonaldVictoria

  • Verified customer

Terrible company - beware!!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers

Worst plumbing service ever

published

Terrible service and ripoff. Don’t waste your time and money on them. They charged $600 to put a camera down the lines and to unblock, but they couldn’t clear the block, still charged $600 and just fixed a small part of the line and charged $3200. Four months later, the same problem occurred and they’re charging $7,400 to dig a bit deeper and to replace just 2 metres of the line. A big ripoff. Don’t ever go to them.


Noelene

NoeleneGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Misleading advertising

published

The website states Blocked Drains Cleared from $88.
There is no $88 option was told it would cost $289 the plumber put down Mo FLo took about 15min.
If the 15min option without any manual labor can cost this much be very careful about calling these guys
I questioned the plumber who was very nice and he said that was the price and he did not set the price.
I had very little option but to pay as I was desperate to get the shower operational again.


ilyas j.

ilyas j.Greater Melbourne (Metropolitan), VIC

Worst, money mongers and inexperienced plumber

published

Booked in for a toilet drain blockage, told him before he start the work, I did lots of plunging no luck..
He saw and said ok its a blocked need to use jet pressure, it’ll cos $197 but he only did plunges with big hand pump, and later said it blocked in pipes need to use jet pipes and camera which’ll cost $450. And still charged me for plunging $197.
Left me no option by explaining once he start the process of jet pressure & still didn’t worked then have or dig a hole at the backyard and quoted me $4500. Job is undone.
And gone, still was proud handed me the card saying call us once you decided.


Average Reviewer

Average ReviewerGreater Melbourne (Metropolitan), VIC

Expensive and didnt do the job

published

Had a block drain. Came and said it will cost $350 to use the camera machine. Used the machine but couldn't unblock it. Said will need to come back with the drain cleaner machine but will cost another $400. Came back and couldn't unblock the drain and said it a broken pipe issue. will cost another $6000 to fix.
End up not a broken pipe issue.

Cut holes in the wall and pipe and walked away without fixing.

Company is just out there to get money.

James C.

James C.Greater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Expensive

published

A complete farce!

published

Susan

SusanGreater Melbourne (Metropolitan), VIC

Dishonest and unprofessional

published

Called out to unblock a pipe. Was advised it would cost $250. The plumber stated he needed to use a camera and some other machinery an an additional cost of $600. Total $850. Advised he would also give me a thorough report with photos I could take to the builders as my house is still covered by builders warranty. Unblocked the pipe, received a one line report with no photos and he damaged a toilet that still stinks of sewage and we will have to get another plumbing company out to fix. Owner has ignored all calls. Beware and do not use.


Murf

MurfMelbourne

  • 2 reviews

Storm water pipes replaced

published

I needed to replace the storm water pipes around my house.
Jason the senior plumber came out to inspect & quote for the job, he was knowledgeable and honest.
I sourced 5 quotes for this job. I am happy with the completed work.


Gidi S

Gidi S

  • 2 reviews
  • 1 like

Great plumbers, shocking management

published

The plumbers themselves that came out to the do the job are lovely people and did a great job. Dealing with the boss is another matter, arrogant and rude, not to mention when given the credit card details he charged an extra $100 and now fail to return calls and messages. Quite poor if you ask me, but it would be easier for me to win the jackpot then to get it back, pot plant was also broken. Wouldn't recommend or use this service again. Look elsewhere!

1 comment
Gidi S
Gidi S

Graeme

GraemeGreater Melbourne (Metropolitan), VIC

Very happy with the prompt service

published

We decided we needed a new hot water service l rang Willow Pluming we were visited by a very nice young man who gave us some great advice and within two days we had a fantastic new hot water service. Bart was great very neat installation with a minimum of fuss. For us we are very happy with the service would recommend Willow plumbing .

Not professional Send him emails no return also phone calls never phone back deposit was payed did not get back

published

It’s a shame as I had more work not a good company to work with mot professional Send him emails no return also phone calls never phone back deposit was payed did not get back
1.0 24 May 20

Qualified scammers

published

Aggressive plumber wanted money before job was done making it obvious its a scam.
Scammers just like they show on TV, quoted 2000$ for a job and extended the quote to 5000$ after job was half done.
Cannot be trusted as a company go for someone you know.


Fixed blown tap, Late night callout.

published

Jason came to our location in Richmond at 11:30 PM to fix our blown tap that was running and couldn't be turned off. It was a simple fix but the time of night and great service was worth the extra callout fee. Great service and very understanding. Would recommend.


FiFi67

FiFi67Greater Melbourne (Metropolitan), VIC

Professional and did a great job!

published

Friendly efficient plumbers that identified the real source of the problem, a broken pipe and screwdriver in sewer pipe. Many thanks to Marcus and Daniel, very hard working professionals, courteous, respectful and also informative and funny. They explained the whole process of a reline.
Jason was also friendly approachable and available to discuss the job. Pricing was fair.


Excellent, honest service on a public holiday

published

Delighted with the courteous service in booking a job on a public holiday. We would highly recommend Nick who was efficient in addressing a blocked sewer. He was honest and went out of his way to keep us advised about the issue.


Sue

SueVictoria

  • 3 reviews
  • 1 like
  • Verified customer

Very professional, job well done

published

Our sewage pipe in the backyard accidentally damaged by one of new fencing posts. On Saturday afternoon sewage back flew, called different plumbers from other company but none of them could fix the problem. On Sunday I Posted a job on hipages website Luckily found willow plumbing , the staff “Nick” came to my property to inspect the problem, he’s professional and knowledgeable, as promised within 24 hours the biggest problem was fixed perfectly by Zac and Jason. I’m very happy with their excellent work. Highly recommend willow plumbing to anyone who got plumbing problems at home.


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Questions & Answers

TedH

TedHasked

27 days ago, I submitted a negative review titled "Plumbing 'no-show' ". The 'no-show'was not the fault of the particular tradie. On Tuesday 16 Apr 2019, I requested a refund of my deposit ($300) less the Service Call charge ($39), ie, $261. I was promised payment on Thursday, 18 Apr 2019. It did not arrive. Some phone calls later, it was deposited on 29 May 2019. It arrived in my bank today, 3 May 2019, 15 days after it was promised.

BTW, the plumbing work requested was completed by another plumber, the day after I called him, for $200.

Enough said.

1 answer
TedH
TedH

Correction, "..deposited on 29 Apr 2019..."


Get an answer from our members and Willow & Co Plumbing representatives

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