WinConnect

I enquired why my concession card had not been attached to my account so I could receive discount. Spoke to Emily who resolved the problem straight away. She was polite and courteous.

As requested by Alan, I am writing a review of his response to my problem of getting an automatic emailed copy of my account each month. Alan was thoughtful and helpful and this was appreciated.

I have (unfortunately) been paying into my old WinConnect account for months.
On 07/04/2022 I contacted Chelsea to ask if the funds could be transferred from my old account, to my new account.

Not only did she instantly fix this up for me, (huge relief), she also transferred a portion of this to our latest water bill and informed us we have a credit towards our next one.

Chelsea was extremely profession, so pleasant to deal with, and instantly resolved all my issues PLUS advised of the credit for our bill.

Can't fault her.

Called and spoke to TJ, he was great and took the time to answer any and all questions. Helped me set up an account for my parents quickly and efficiently. Super simple and straightforward. TJ made the whole process enjoyable with great customer service! Thankyou!

received call from Mary of customer service, very efficiency and professional , we corrected some information on my account and she gave me a call back in 3 mins to confirm it is resolved, just as my electricity service- very realiable

WinConnect is the supply contractor to my building and this time the staff called Mary provides really nice service to me. She is patient and explains everything clearly. She is also very polite and makes me feel like I am a very important guest.

Mary always goes over and beyond to assist me with my account, nothing is ever to much to ask and she is always very accommodating,

Electricity
Follow up
Always reliable , no issues

I called to arrange connection to our new placed, and Georgia V assisted me throughout the process. She sounded lovely and helped me out in the process. Good job for customer service.

I needed to connect to gas and electricity and Joanne was super friendly and kind. Setting up and account was quick and easy and she was able to answer all of my questions. Great experience.

The rep that assisted me today (Josh!) was very efficient and super nice; also very helpful in getting my old and new accounts situated. He was prompt and made the experience of transferring payments from one account to another stress-free. I was very happy with the service he provided today.

It has been the best experience as a costumer to be able to reach the costumer service easily and quickly. I would like to thank Elly, for her quick reply and care. She answered my emails with patience and care in no time, and helped me with exact and clear advice.

Very patient and helpful service, I applied hot water and electricity, the staff helped me apply them and it was a quality service. Overall good conversation skill and professional attitude to their customers.

Electricity, process took 5 minutes, I am due to arrive in Melbourne via Brisbane on Monday to take a up a national role. Joanne was kind enough to assist in setting up my electricity and hot water for my apartment in the Melbourne Grand.. Thanks again..

I have purchased a townhouse in a complex where WinConnect manages the embedded network. I spoke with Joanne on the phone today and had my energy connection set up, back-dated to my purchase date so as to alleviate emergency connection fees and told about all my options and offers available. Extremely good customer service experience, I can recommend them based on that alone.

Joanne assisted me with everything and was very helpful- highlight/best part of the company for sure. The Winconnect website is absolutely terrible and seems to be stuck in the 80's.