From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Did someone say... fantastic Australian wine????
Not one to lock myself into a regular subscription for anything but a magazine, I thought I'd give this a try and then cancel after the first or second delivery. I mean how good was this going to be when I don't get to pick and choose the wine? After nearly 12 months of being a subscriber, I am thoroughly enjoying my wine tour around Australia and tasting wine that I'd never ordinarily get to. Who knew that my favourite red is now a Durif??? I also love the fact that I'm supporting the smaller boutique family owned wineries. The selection panel of Wine Selectors have done an outstanding job ensuring that nothing but quality wine comes my way. I have not had a bad one yet. You will not be disappointed!
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
They will never let you cancel!!!
I have been trying to cancel my account for over a year, yet they keep sending wine and charging me. It is a typical membership scam. These companies will do anything for a buck. The wine was fine, of course but I can just drive down to my local bottle shop and grab them at a cheaper price.
After foolishly entering a competition I'm now incessantly pestered by these scammers. Two or three calls a day, every single day, despite repeatedly telling them to remove me from their call lists. Over to ACMA now.
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Terrible online service, ruined surprise.
I ordered a bottle via Wine Selectors online service, it asked when did I want it dispatched and I marked for next day delivery (Friday). It wasn't dispatched until Monday early afternoon, as a result I didn't get the wine until the following Friday, which was too late. When I rang the Friday, the day after I placed the order online, to make sure ensure it was dispatched the day I requested, I was told by the consultant it had not been dispatched and if I had phoned to place the order it would have been posted that day.
I will never order another bottle of wine from Wine Selectors, their poor service ruined my surprise.
The Perfect Business if you are fond of phone harrasment
If you are feeling lonely and would like to be called 3 times a day for the rest of your life, Wine Selectors is the business for you! Despite never having bought one of their products I was "selected" to receive sales calls from them multiple times a day. As a Customer Service operator myself I simply cannot fathom the genius behind their sales tactic; wear someone down until not only do they not buy something they actively hate you? 0/1000000
Unpleasant Experience all round
So my first package which wine selector posted went missing and after a month of running around with Wine Selectors, AusPost and my apartment complex management - I was not able to find it.
So I lost my hard earned money without actually receiving the wine.
I have mailed multiple times to Wine selectors to cancel my membership as I didn't want to continue after this unpleasant experience and had to pay money even without receiving the wines - Even after multiple emails the account has not been cancelled and there is no direct option in website...to terminate the account. This is really dodgy as it seems that they are not interested in cancelling the subscription and force future receipts of wine even after when I am not looking to continue with them. Never Again !!
It is a trap. There is no way to modify or cancel the plan without speaking to the 'membership team'
It is a trap. There is no way to modify or cancel the plan from their web portal nor online chat.
Once you are on a plan you can modify the quantity but not reduce it to zero.
To modify this you must call their number and the person you speak to does not have authority to cancel. Instead, their 'membership team' must call you back to arrange cancellation.
I signed on originally as I was informed the wines would be from boutique Australian wineries. That they would be unavailable from major retailers and if they are, the ones supplied would be...heavily discounted. Upon receiving my first order I picked one at random, checked a major liquor retailer online and there it was - available and at the same price. I then checked another one, and it was also available but more expensive from Wine Selectors. Plus the delivery fee on top.
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