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Wine Selectors
4.5 from 520 reviews · View Statistics
Listing monitored by Wine Selectors

Reviews

  • Product Quality
    2.5 (11)
  • Return Claim MadeYes · No (14)
  • Customer Service
    1.7 (13)
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Wines selected to tantalise your tastebuds

published

Over 5 years with mixed dozen selections every month delivered to our door without the hassle of having to go shopping, parking, stock availability, price fluctuations etc. Wine Selectors has made it so simple and every box has been delicious no matter what the occasion or meal pairings. Trust the panel of selectors to make the decisions for your taste buds and you will have no worries. Highly recommended. Can I give 6 out of 5 stars ?

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
Teagan
TeaganMetropolitan Adelaide, SA
  • 2 reviews

"Complimentary wine" IS NOT FREE.

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
  • Verified

They rip you off!

published

Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Wine Selectors
Taylah C.Wine Selectors
Sarah M.
Sarah M.Metropolitan Adelaide, SA

Worst subscription ever

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
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Jay B.
Jay B.Sydney, NSW
  • 2 reviews

Horrible sales team

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSydney domestic airport
Wine Selectors
Taylah C.Wine Selectors
ash
ashHollywell
  • 2 reviews
  • 2 likes

They will never let you cancel!!!

published

I have been trying to cancel my account for over a year, yet they keep sending wine and charging me. It is a typical membership scam. These companies will do anything for a buck. The wine was fine, of course but I can just drive down to my local bottle shop and grab them at a cheaper price.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
Scott F.
Scott F.Perth, WA

Spammers

published

After foolishly entering a competition I'm now incessantly pestered by these scammers. Two or three calls a day, every single day, despite repeatedly telling them to remove me from their call lists. Over to ACMA now.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors

Hi Scott, as we said last week, it takes two days to be fully removed from the systems. You won't receive any further calls. Cheers, the team at Wine Selectors

Scott F.
Scott F.
Wine Selectors
Taylah C.Wine Selectors

Hi Scott, thanks for your feedback. I can confirm you have been removed from our calling lists however we will definitely look into the frequency of calls as this is quite irregular. Cheers, Victoria from Wine Selectors

Jarrod
JarrodSydney, NSW

A bit of a rip off

published

Firstly I’ll say I like wine selectors and the majority of wine I have received so far has been fairly good, but
to be honest Dan Murphy’s is normally 20-30% cheaper!

Unfortunately when calling them on a few occasions I’ve found their staff really rude and unhelpful.
Also just discovered on my Visa card a $22 annual membership fee which I wasn’t told about when joining up.. I rang to enquire and was told its to help pay for the discounted shipping and for the actual wine selectors???
Seems a bit cheeky as we are already paying a premium price for cheap bottles of wine.

Unsure if I will continue my membership.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
Kathy P.
Kathy P.Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Terrible online service, ruined surprise.

published

I ordered a bottle via Wine Selectors online service, it asked when did I want it dispatched and I marked for next day delivery (Friday). It wasn't dispatched until Monday early afternoon, as a result I didn't get the wine until the following Friday, which was too late. When I rang the Friday, the day after I placed the order online, to make sure ensure it was dispatched the day I requested, I was told by the consultant it had not been dispatched and if I had phoned to place the order it would have been posted that day.

I will never order another bottle of wine from Wine Selectors, their poor service ruined my surprise.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Wine Selectors
Taylah C.Wine Selectors
Kathy P.
Kathy P.

Will my number be confidential or posted for everyone to see?

Wine Selectors
Taylah C.Wine Selectors

Hi Kathy, please send it through as a private message. Do not post it via these comments as these are visible to everybody. Sincerely, Isabella from Wine Selectors

Cat
CatSydney, NSW
  • 2 reviews
  • 1 like

The Perfect Business if you are fond of phone harrasment

published

If you are feeling lonely and would like to be called 3 times a day for the rest of your life, Wine Selectors is the business for you! Despite never having bought one of their products I was "selected" to receive sales calls from them multiple times a day. As a Customer Service operator myself I simply cannot fathom the genius behind their sales tactic; wear someone down until not only do they not buy something they actively hate you? 0/1000000

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine Selectors
Wine & Liquor Shops

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Lisa Strong
Lisa StrongSouth East Queensland, QLD
  • 3 reviews
  • 5 likes
  • Verified

Terrible customer service

published

Wine is fine and some bottle lovely.
Some bottles however definitely average and it's not as good a value as they claim if you have previously been looking at the member specials from other places. Im so tired of having to defend and explain in detail why I don't want a service or product anymore which makes it not worth the hassle. You camt cancel online. Emails go unanswered then deny every receiving like I had made up that I had sent which seems ridiculous.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline wine sectors
Wine Selectors
Taylah C.Wine Selectors
Arunima S.
Arunima S.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Unpleasant Experience all round

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Wine Selectors
Taylah C.Wine Selectors
Arunima S.
Arunima S.

please cancel my membership . membership number 80213447

Wine Selectors
Taylah C.Wine Selectors

Hi Arunima, I have forwarded this to customer service and relayed your request. Sincerely, Isabella from Wine Selectors

Vic Cecchin
Vic CecchinSydney Surrounds, NSW
  • Verified

A bit disappointed with your warehouse, delivery company and phone contact system.

published

We ordered two dozen bottles of Shiraz and three bottles of Liqueur, two bottles of liqueur were missing. We discovered this after the courier had departed. I contacted the courier company and the girl expected me to open all the boxes before I signed for them. I've never had to do it before and I'm not going to start now. After waiting on hold for twenty six minutes, I reached Calem of your customer service who assured me the missing bottles would be sent. He was very helpful.

Return Claim MadeNo
Store Locationonline
Wine Selectors
Taylah C.Wine Selectors
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Stimpy
StimpyGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 4 likes

It is a trap. There is no way to modify or cancel the plan without speaking to the 'membership team'

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWineselectors Online
Wine Selectors
Taylah C.Wine Selectors
James matthews
James matthewsWimmera, VIC

Wine survey

published

I have found your wine club on the whole very good. One of the things I find very annoying is the absolute bombardment of emails. I have got to the stage where I am thinking of stopping your emails. However I have no problem of your wine .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOn line
Wine Selectors
Taylah C.Wine Selectors
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