From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Did someone say... fantastic Australian wine????
Not one to lock myself into a regular subscription for anything but a magazine, I thought I'd give this a try and then cancel after the first or second delivery. I mean how good was this going to be when I don't get to pick and choose the wine? After nearly 12 months of being a subscriber, I am thoroughly enjoying my wine tour around Australia and tasting wine that I'd never ordinarily get to. Who knew that my favourite red is now a Durif??? I also love the fact that I'm supporting the smaller boutique family owned wineries. The selection panel of Wine Selectors have done an outstanding job ensuring that nothing but quality wine comes my way. I have not had a bad one yet. You will not be disappointed!
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
Firstly your harassment of calls is disgusting.... just looking at the other complaints you guys really need to stop...
Secondly do you seriously think it is ok to send someone a box of wine without proper consent and then demand payment and when they say they don't want it and ask you to take the box back you say no and continue to demand payment. Did you ever consider that maybe we didn't want to damn wine and that we can't afford to pay for it because we a broke and need to pay for rent not wine...
You should be ashamed of yourselves. I r...ecommend you reflect on you business plan and decide if sending people stuff they don't want then making them pay is the kind of company you want to be. These are people you are harassing not just numbers on a screen. I don't need you to respond and try to make this better. We have paid you but myself and everyone I know will never buy wine from you again. People need to know what they are getting themselves into!
Zero Stars for their unsolicited constant telemarketing calls
I get calls from these idiots every couple of days... i have told them before i am a recovering alcoholic and they still call. I have asked for my number to be removed from their database... no luck. This is seriously idiotic.
Absolutely the same experience as another reviewer. I've tried 3 times to cancel. Been a member for 10yrs+ but no longer wish to be. On 2/11 I called to cancel. Selected the option to receive a call back. Never happened. Second call on 9/11 and spoke to Vanessa who assured that someone from Membership would call: "They will call back." Didn't get a call. Have just spoken to Beck, who said she spoke to her Supervisor, Leonard "Lenny" Jones and assures me that my account will be cancelled. Fingers crossed.
So disappointed — seemingly no way to cancel
Wine Selectors promote that they have a ‘no lock in’ contract. Don’t be filled, the minute you want to cancel you can’t get hold of them. The only place I can gain a response is on Facebook messenger. My calls and email goes unanswered.
They will never let you cancel!!!
I have been trying to cancel my account for over a year, yet they keep sending wine and charging me. It is a typical membership scam. These companies will do anything for a buck. The wine was fine, of course but I can just drive down to my local bottle shop and grab them at a cheaper price.
After foolishly entering a competition I'm now incessantly pestered by these scammers. Two or three calls a day, every single day, despite repeatedly telling them to remove me from their call lists. Over to ACMA now.
Delivery to dead person
I am absolutely disgusted. I have just received a delivery for my wife who died 5 months ago so it was not certainly ordered. I have tried to contact you on the phone and get asked to leave a messaget. How do I cancel this.
The reviewer stated that an incentive was offered for this review
Terrible online service, ruined surprise.
I ordered a bottle via Wine Selectors online service, it asked when did I want it dispatched and I marked for next day delivery (Friday). It wasn't dispatched until Monday early afternoon, as a result I didn't get the wine until the following Friday, which was too late. When I rang the Friday, the day after I placed the order online, to make sure ensure it was dispatched the day I requested, I was told by the consultant it had not been dispatched and if I had phoned to place the order it would have been posted that day.
I will never order another bottle of wine from Wine Selectors, their poor service ruined my surprise.
The Perfect Business if you are fond of phone harrasment
If you are feeling lonely and would like to be called 3 times a day for the rest of your life, Wine Selectors is the business for you! Despite never having bought one of their products I was "selected" to receive sales calls from them multiple times a day. As a Customer Service operator myself I simply cannot fathom the genius behind their sales tactic; wear someone down until not only do they not buy something they actively hate you? 0/1000000
- Verified customer
Refund my money
Your Upcoming Deliveries
DELIVERY | DISPATCH DATE
1. Winemakers' Release Red 12-pack | 10/10/19.
In August 2019 I sent you an email letting you know, NOT to send any wine and to cancel my membership.
On the 30/8/19 I got home and found your wine on my door step, and thats in complete contradiction of the above statement (1. Winemakers' Release Red 12-pack | 10/10/19).
Then I followed with this email:
I cannot understand which part of the two previous emails you did not understand this is the third email and I would like it to be an "officia...
- Verified customer
Unpleasant Experience all round
So my first package which wine selector posted went missing and after a month of running around with Wine Selectors, AusPost and my apartment complex management - I was not able to find it.
So I lost my hard earned money without actually receiving the wine.
I have mailed multiple times to Wine selectors to cancel my membership as I didn't want to continue after this unpleasant experience and had to pay money even without receiving the wines - Even after multiple emails the account has not been cancelled and there is no direct option in website...to terminate the account. This is really dodgy as it seems that they are not interested in cancelling the subscription and force future receipts of wine even after when I am not looking to continue with them. Never Again !!
It is a trap. There is no way to modify or cancel the plan without speaking to the 'membership team'
It is a trap. There is no way to modify or cancel the plan from their web portal nor online chat.
Once you are on a plan you can modify the quantity but not reduce it to zero.
To modify this you must call their number and the person you speak to does not have authority to cancel. Instead, their 'membership team' must call you back to arrange cancellation.
I signed on originally as I was informed the wines would be from boutique Australian wineries. That they would be unavailable from major retailers and if they are, the ones supplied would be...heavily discounted. Upon receiving my first order I picked one at random, checked a major liquor retailer online and there it was - available and at the same price. I then checked another one, and it was also available but more expensive from Wine Selectors. Plus the delivery fee on top.
Ok I'm no spring chicken to wine and I've been drinking wine since 1975. Tonight I just poured another near full bottle of stinky sauvignon blanc down the sink. To date I have talked to the call center about the consistently stinky, asparagus smelling wines from previous deliveries however the current box of mixed Australian sav blancs has me livid. I am down to the last bottle of 1 dozen and it stinks like the others. Got embarrassed again on Friday night when my friends refused to drink the stuff. I can't drink this stuff and neither ca...n my wife or friends. I'm not a wine chemist but I suspect that this wine I grossly mistreated in hot vans after it leaves the warehouse. I think Wine Selectors customer service is very good however I feel like a scab sending back damaged wine it's easier just going to DM or any other local distributors and getting fresh stock. Marketing 5 star Cust Service 5star Product 1 star Member No 80201840
let me tell you of my nightmare with wine selectors
It all began at sydney domestic airport! The date was 23rd november and it was my mothers birthday..it was also the day of my fathers funeral! I was very down emotionally as you would expect and about to board a flight from Sydney to Gold Coast to be with my mother. I was passing the wine selectors stand feeling vulnerable and emotional. I thought i could take some wine up north to at least celebrate mom's birthday. I didn't realise they were a high pressure selling point for bottles of cheap wine!..well not so cheap if your emotions are invol...ved. I tasted two samples and was persuaded to sign on the dotted line to purchase a bi monthly subscription to deliveries of wine. I kept telling the sales person "I must board my flight now" to which she kept replying " you have plenty of time" as she was filling out the forms and taking my credit card details. Anyway i missed my mother birthday missed my fathers funeral and after months of pathetic back and forth phone calls, I was eventually sent to the debt collectors by WHINE SELECTORS. I returned the remaining wine after much bad communication and expecting more debt collection letters. I will keep you posted
Worst Customer Service
After my second delivery went missing (was delivered to the incorrect address by Aust Post) there was no follow up from Wine Selectors for days. I expect that kind of service from Aust Post but much better from the company that I am paying. All follow up calls made by me, I was never able to get through to membership team. I then wanted to cancel my account and instead they have put me on delivery hold, this is not what I asked for. I also have a membership with your competitor and they actually make me want to stay your service has made me never want to recommend this product to anyone.
Knew it was too good to be true!
We recently came across Wine Selectors at the Melbourne Show and was quite excited by the concept, however, it has turned out to be a huge disappointment. Buyer beware- It seems sales targets are more important than customer service! Our delivery time and request for our credit card to be debited at a certain time were ignored, despite the request and promise it would be no problem from the sales consultant. It was debited a week early! No mention was given that you pay an annual membership fee- despite asking if there was any and finally, to be honest, the wines, are nothing special- nothing that you couldn't get at your local Dan's. Also would agree with previous reviewers, the calls you get for further sales are just over the top!
Don't ever sign up they won't let you get out!
I signed up to Wine Selectors at the airport. It seemed like a great idea. After trying the wines (reds and sparkling ) I was very disappointed with the quality and cost, on most occasions Dan M had them cheaper. I have tried for 6 months now to cancel. They will not leave me alone! Phone calls and emails even though I have told them person to person on the phone, left voice mails and sent emails, that I don't want to continue my membership. They seem to just ignore it and ask me what wines I want to order! So buyer beware!
Use them once and you'll regret it forever
Every time I get a strange number on my phone from NSW and then research it online, it is ALWAYS Wine Selectors. I keep blocking the numbers but they keep finding new numbers to hassle me with. I ordered wine from them once for my mother on Mother's day five years ago and still they persist. Avoid them at all costs, the wine is mediocre at best and you're better off buying from your local shop or sending flowers to your mother instead.
I was at the Easter Show on the weekend and a representative at their stand was so unbelievably rude. I was there to introduce myself to some new labels and do some tastings as I have a keen interest in wine and work for a wine company myself. After telling him this and asking a couple of questions out of pure curiosity, I was shut down with "I won't be answering any more of these questions" with an extremely cold and stand-offish tone as well as only being allowed to choose ONE wine to taste. Wine Selectors have some wines that are not available at my company and I would have been interested in purchasing, but with this kind of service I was not given the chance... now very turned off and would not deal with them.
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