- Sign in
- Write a review
From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Wine Selectors
- Verified
Unethical marketing practices
I had been a member of Wine Selectors for many many years. Their wine is fantastic, although weighted a little heavily towards the Hunter region despite calling themselves independent.
Just last month, for the first time ever, they had begun invoicing me for a "membership fee". Although I had never ordered this item or agreed to the charge in any way, they just went ahead and started billing me. When I followed up with a complaint, they gave me their marketing spiel about what I get for that fee. There was no opt-out. Instead of apologising for trying to rip me off, they offered to waive the fee for 12 months.
- Product Quality
- Customer Service
- See all answers
A bit of a rip off
Firstly I’ll say I like wine selectors and the majority of wine I have received so far has been fairly good, but
to be honest Dan Murphy’s is normally 20-30% cheaper!
Unfortunately when calling them on a few occasions I’ve found their staff really rude and unhelpful.
Also just discovered on my Visa card a $22 annual membership fee which I wasn’t told about when joining up.. I rang to enquire and was told its to help pay for the discounted shipping and for the actual wine selectors???
Seems a bit cheeky as we are already paying a premium price for cheap bottles of wine.
Unsure if I will continue my membership.
- Product Quality
- Customer Service
- See all answers
- 2 reviews
- 2 likes
- Verified
Disappointed
We requested our wine to be stopped until further notice from us the customer. We then get a case delivered without our authority. Due to financial difficulties we have had to pay the case off. An arrangement was made with wine selectors for this to occur, then we get a collections notice. Very upset about this
- Product Quality
- Customer Service
- Incentivised Review No
Hi Jayne, sorry to hear about this miscommunication with our brand. If you would like to discuss further, please send through a private message with your member details. Sincerely, Isabella from Wine Selectors
Review collected in partnership with Wine Selectors
- Verified
Overpriced
The wines were initially promoted to us as being the quality of $35 + wines. We rated most of them as similar to $14 wines, a couple were better quality, but not $35 value. This made the selection overpriced in our view. Nice selection from unknown wineries and excellent service.
- Customer Service
Hi Richard, we would love to hear more from you about our wines as we pride ourselves on our strict selection process and the quality of our product. Please send through a private message with your de...
Read moretails and customer service will give you a call asap. Thank you for taking the time to provide this feedback. Cheers, Isabella from Wine SelectorsReview collected in partnership with Wine Selectors
The reviewer stated that an incentive was offered for this review
Find out how Wine Selectors compares to other Wine & Liquor Shops
Know better, choose better.
Wine survey
I have found your wine club on the whole very good. One of the things I find very annoying is the absolute bombardment of emails. I have got to the stage where I am thinking of stopping your emails. However I have no problem of your wine .
- Product Quality
- Customer Service
- See all answers
Good morning James, thanks so much for your feedback. We are so glad to hear you enjoy our wine club! We aim to keep our customers in the loop via email when it comes to our great packs, deals and off...
Read moreers; if this is not to your liking, please feel free to change your email preferences to better suit your needs and frequency. We really appreciate your review and honesty. Have a fantastic day James! Sincerely, Isabella from Wine SelectorsThe reviewer stated that an incentive was offered for this review
Great Service
Wine Selectors service is excellent.
But, I am usually not 100% happy with their choices. Usually there is one or two wines in each box that I don't particularly like, and usually one or two that I love. I then order the ones I like again, and when they are at special priced.
Good afternoon Anita, thanks for taking the time to leave your feedback- it is much appreciated. We are happy to hear you enjoy the customer service you receive, and hope to continue providing a high ...
Read morelevel of this to you. However, we are sorry to hear you don't always like your wines. Every single bottle of wine you buy from Wine Selectors is covered by our 100% satisfaction guarantee. If you don’t like any wine, for any reason, we’ll refund you. If you find wines that are simply not to your taste, we’ll return your money^. Read more about our policies here: https://www.wineselectors.com.au/ordering-from-us/100-satisfaction-guarantee. If we can help with anything, don't hesitate to ask! Have a great day Anita. Cheers, Isabella from Wine Selectors- Verified
It’s great I can tell them what I am looking for and they recommend what I should get
Very knowledge and friendly staff. I have never had a case of wine I didn’t like. Like that they take the time to tell me what they have. They try to match my tastes with the recommendations of what to buy
Hi there Nic, we are so happy to hear you enjoy our carefully selected range of wines! Thanks for taking the time to leave such nice feedback, it is very much appreciated. Have a great week! Cheers, Isabella from Wine Selectors
Review collected in partnership with Wine Selectors
- 5 reviews
- 4 likes
- Verified
They do have some good wines but!!!!!!!!!!
Got tied up with Wine selectors at Melbourne Airport. On my 3rd delivery now of the varietal shiraz and some of the wine has been excellent with a few that have left a bit to be desired. Just received my delivery last Wednesday and noticed the price has gone up to $203 from $196 no big deal but would like to have been told. I have got just as good wine from Wine Market for around the $130 mark but of one label. The variety makes it good but is it worth the extra $60.00 to $70.00? They also send good a good magazine and some nice food recipes. I think its ok value!!!
A mixture......
Unless your ordering something from them specifically you get their made up and very thoroughly documented mixtures which are a mixture of good and average, as some others have stated the odd stinker (i've had worse from some others) has slipped through. I did ring to cancel the deal, but got talked into a more premium mix with little confidence but it turned out to be where the value and quality actually lies with them. Their customer service has been fine and has given the impression that getting out would be no problem (remains to be seen).
Find out how Wine Selectors compares to other Wine & Liquor Shops
Know better, choose better.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Wine Selectors representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jarrod, thanks for your review. Most of our packs are bespoke and unique, and we make sure these are as cost-effective as possible. We also have a highly qualified Tasting Panel who blind taste eve...
Read morerything and make sure it's up to the Wine Selectors standard. In regards to your customer service comments, please send us a private message with your member # and phone # and we will call you asap to rectify this enquiry. Cheers, Isabella from Wine Selectors