From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Wines selected to tantalise your tastebuds
Over 5 years with mixed dozen selections every month delivered to our door without the hassle of having to go shopping, parking, stock availability, price fluctuations etc. Wine Selectors has made it so simple and every box has been delicious no matter what the occasion or meal pairings. Trust the panel of selectors to make the decisions for your taste buds and you will have no worries. Highly recommended. Can I give 6 out of 5 stars ?
"Complimentary wine" IS NOT FREE.
Entered a comp and received a few calls from an SA number which I wasn't able to answer (no message left). When they rang at a time I was able to answer, found out the caller was Wine Selectors, wishing me luck on my competition entry and offering me a "complimentary six-month subscription". I was surprised, free wine for six months seems a lot. From a marketing standpoint (my actual job), it doesn't seem like something a company would do.
Listened the sales operator's spiel, she seemed nice enough, but I was suspicious... free wine for six mo...nths? Then there it was. "We'll send you a box in a week for free, then when you receive the wine, you need to pay the invoice." I'm sorry, what? Does your company not know what COMPLIMENTARY means? It means free. Extremely misleading and wasting my time in the middle of a workday to finally get to the catch, that in fact, I have to pay to purchase 12 bottles of wine you've just repeatedly told me are "free". "It will take about a week because we're located in the Hunter Valley." Hm, strange that I'm being called from local SA numbers, makes me wonder if the company is spoofing local numbers so that people won't ignore them?
They rip you off!
Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!
Worst subscription ever
Had a phone call from wine selectors telling me I had a 6 month free membership. I was on a bad connection so asked if they could call back later, lady said yes but then proceeded to ask for my address and credit card info, the latter of which I didn’t have access to at the time. I thought that was the end of it until a week later a case of wine rocks up with an invoice attached! I didn’t even agree for the wine to be sent out, yet here I am having to pay for it. The lady on the phone also told me I could pause/cancel my membership online at an...y time, this was a lie!! You must ring them to cancel the membership and of course they try to weasel you into staying with them. The wines I’ve received aren’t even that good for the price I’ve paid for them. Will not recommend to anyone!
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
Firstly your harassment of calls is disgusting.... just looking at the other complaints you guys really need to stop...
Secondly do you seriously think it is ok to send someone a box of wine without proper consent and then demand payment and when they say they don't want it and ask you to take the box back you say no and continue to demand payment. Did you ever consider that maybe we didn't want to damn wine and that we can't afford to pay for it because we a broke and need to pay for rent not wine...
You should be ashamed of yourselves. I r...ecommend you reflect on you business plan and decide if sending people stuff they don't want then making them pay is the kind of company you want to be. These are people you are harassing not just numbers on a screen. I don't need you to respond and try to make this better. We have paid you but myself and everyone I know will never buy wine from you again. People need to know what they are getting themselves into!
Zero Stars for their unsolicited constant telemarketing calls
I get calls from these idiots every couple of days... i have told them before i am a recovering alcoholic and they still call. I have asked for my number to be removed from their database... no luck. This is seriously idiotic.
Absolutely the same experience as another reviewer. I've tried 3 times to cancel. Been a member for 10yrs+ but no longer wish to be. On 2/11 I called to cancel. Selected the option to receive a call back. Never happened. Second call on 9/11 and spoke to Vanessa who assured that someone from Membership would call: "They will call back." Didn't get a call. Have just spoken to Beck, who said she spoke to her Supervisor, Leonard "Lenny" Jones and assures me that my account will be cancelled. Fingers crossed.
So disappointed — seemingly no way to cancel
Wine Selectors promote that they have a ‘no lock in’ contract. Don’t be filled, the minute you want to cancel you can’t get hold of them. The only place I can gain a response is on Facebook messenger. My calls and email goes unanswered.
They will never let you cancel!!!
I have been trying to cancel my account for over a year, yet they keep sending wine and charging me. It is a typical membership scam. These companies will do anything for a buck. The wine was fine, of course but I can just drive down to my local bottle shop and grab them at a cheaper price.
After foolishly entering a competition I'm now incessantly pestered by these scammers. Two or three calls a day, every single day, despite repeatedly telling them to remove me from their call lists. Over to ACMA now.
A bit of a rip off
Firstly I’ll say I like wine selectors and the majority of wine I have received so far has been fairly good, but
to be honest Dan Murphy’s is normally 20-30% cheaper!
Unfortunately when calling them on a few occasions I’ve found their staff really rude and unhelpful.
Also just discovered on my Visa card a $22 annual membership fee which I wasn’t told about when joining up.. I rang to enquire and was told its to help pay for the discounted shipping and for the actual wine selectors???
Seems a bit cheeky as we are already paying a premium price for cheap bottles of wine.
Unsure if I will continue my membership.
Delivery to dead person
I am absolutely disgusted. I have just received a delivery for my wife who died 5 months ago so it was not certainly ordered. I have tried to contact you on the phone and get asked to leave a messaget. How do I cancel this.
The reviewer stated that an incentive was offered for this review
Terrible online service, ruined surprise.
I ordered a bottle via Wine Selectors online service, it asked when did I want it dispatched and I marked for next day delivery (Friday). It wasn't dispatched until Monday early afternoon, as a result I didn't get the wine until the following Friday, which was too late. When I rang the Friday, the day after I placed the order online, to make sure ensure it was dispatched the day I requested, I was told by the consultant it had not been dispatched and if I had phoned to place the order it would have been posted that day.
I will never order another bottle of wine from Wine Selectors, their poor service ruined my surprise.
The Perfect Business if you are fond of phone harrasment
If you are feeling lonely and would like to be called 3 times a day for the rest of your life, Wine Selectors is the business for you! Despite never having bought one of their products I was "selected" to receive sales calls from them multiple times a day. As a Customer Service operator myself I simply cannot fathom the genius behind their sales tactic; wear someone down until not only do they not buy something they actively hate you? 0/1000000
Refund my money
Your Upcoming Deliveries
DELIVERY | DISPATCH DATE
1. Winemakers' Release Red 12-pack | 10/10/19.
In August 2019 I sent you an email letting you know, NOT to send any wine and to cancel my membership.
On the 30/8/19 I got home and found your wine on my door step, and thats in complete contradiction of the above statement (1. Winemakers' Release Red 12-pack | 10/10/19).
Then I followed with this email:
I cannot understand which part of the two previous emails you did not understand this is the third email and I would like it to be an "officia...
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