From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Wines selected to tantalise your tastebuds
Over 5 years with mixed dozen selections every month delivered to our door without the hassle of having to go shopping, parking, stock availability, price fluctuations etc. Wine Selectors has made it so simple and every box has been delicious no matter what the occasion or meal pairings. Trust the panel of selectors to make the decisions for your taste buds and you will have no worries. Highly recommended. Can I give 6 out of 5 stars ?
"Complimentary wine" IS NOT FREE.
Entered a comp and received a few calls from an SA number which I wasn't able to answer (no message left). When they rang at a time I was able to answer, found out the caller was Wine Selectors, wishing me luck on my competition entry and offering me a "complimentary six-month subscription". I was surprised, free wine for six months seems a lot. From a marketing standpoint (my actual job), it doesn't seem like something a company would do.
Listened the sales operator's spiel, she seemed nice enough, but I was suspicious... free wine for six mo...nths? Then there it was. "We'll send you a box in a week for free, then when you receive the wine, you need to pay the invoice." I'm sorry, what? Does your company not know what COMPLIMENTARY means? It means free. Extremely misleading and wasting my time in the middle of a workday to finally get to the catch, that in fact, I have to pay to purchase 12 bottles of wine you've just repeatedly told me are "free". "It will take about a week because we're located in the Hunter Valley." Hm, strange that I'm being called from local SA numbers, makes me wonder if the company is spoofing local numbers so that people won't ignore them?
They rip you off!
Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!
Worst subscription ever
Had a phone call from wine selectors telling me I had a 6 month free membership. I was on a bad connection so asked if they could call back later, lady said yes but then proceeded to ask for my address and credit card info, the latter of which I didn’t have access to at the time. I thought that was the end of it until a week later a case of wine rocks up with an invoice attached! I didn’t even agree for the wine to be sent out, yet here I am having to pay for it. The lady on the phone also told me I could pause/cancel my membership online at an...y time, this was a lie!! You must ring them to cancel the membership and of course they try to weasel you into staying with them. The wines I’ve received aren’t even that good for the price I’ve paid for them. Will not recommend to anyone!
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
They will never let you cancel!!!
I have been trying to cancel my account for over a year, yet they keep sending wine and charging me. It is a typical membership scam. These companies will do anything for a buck. The wine was fine, of course but I can just drive down to my local bottle shop and grab them at a cheaper price.
After foolishly entering a competition I'm now incessantly pestered by these scammers. Two or three calls a day, every single day, despite repeatedly telling them to remove me from their call lists. Over to ACMA now.
A bit of a rip off
Firstly I’ll say I like wine selectors and the majority of wine I have received so far has been fairly good, but
to be honest Dan Murphy’s is normally 20-30% cheaper!
Unfortunately when calling them on a few occasions I’ve found their staff really rude and unhelpful.
Also just discovered on my Visa card a $22 annual membership fee which I wasn’t told about when joining up.. I rang to enquire and was told its to help pay for the discounted shipping and for the actual wine selectors???
Seems a bit cheeky as we are already paying a premium price for cheap bottles of wine.
Unsure if I will continue my membership.
Terrible online service, ruined surprise.
I ordered a bottle via Wine Selectors online service, it asked when did I want it dispatched and I marked for next day delivery (Friday). It wasn't dispatched until Monday early afternoon, as a result I didn't get the wine until the following Friday, which was too late. When I rang the Friday, the day after I placed the order online, to make sure ensure it was dispatched the day I requested, I was told by the consultant it had not been dispatched and if I had phoned to place the order it would have been posted that day.
I will never order another bottle of wine from Wine Selectors, their poor service ruined my surprise.
The Perfect Business if you are fond of phone harrasment
If you are feeling lonely and would like to be called 3 times a day for the rest of your life, Wine Selectors is the business for you! Despite never having bought one of their products I was "selected" to receive sales calls from them multiple times a day. As a Customer Service operator myself I simply cannot fathom the genius behind their sales tactic; wear someone down until not only do they not buy something they actively hate you? 0/1000000
Terrible customer service
Wine is fine and some bottle lovely.
Some bottles however definitely average and it's not as good a value as they claim if you have previously been looking at the member specials from other places. Im so tired of having to defend and explain in detail why I don't want a service or product anymore which makes it not worth the hassle. You camt cancel online. Emails go unanswered then deny every receiving like I had made up that I had sent which seems ridiculous.
Unpleasant Experience all round
So my first package which wine selector posted went missing and after a month of running around with Wine Selectors, AusPost and my apartment complex management - I was not able to find it.
So I lost my hard earned money without actually receiving the wine.
I have mailed multiple times to Wine selectors to cancel my membership as I didn't want to continue after this unpleasant experience and had to pay money even without receiving the wines - Even after multiple emails the account has not been cancelled and there is no direct option in website...to terminate the account. This is really dodgy as it seems that they are not interested in cancelling the subscription and force future receipts of wine even after when I am not looking to continue with them. Never Again !!
A bit disappointed with your warehouse, delivery company and phone contact system.
We ordered two dozen bottles of Shiraz and three bottles of Liqueur, two bottles of liqueur were missing. We discovered this after the courier had departed. I contacted the courier company and the girl expected me to open all the boxes before I signed for them. I've never had to do it before and I'm not going to start now. After waiting on hold for twenty six minutes, I reached Calem of your customer service who assured me the missing bottles would be sent. He was very helpful.
Review collected in partnership with Wine Selectors
The reviewer stated that an incentive was offered for this review
It is a trap. There is no way to modify or cancel the plan without speaking to the 'membership team'
It is a trap. There is no way to modify or cancel the plan from their web portal nor online chat.
Once you are on a plan you can modify the quantity but not reduce it to zero.
To modify this you must call their number and the person you speak to does not have authority to cancel. Instead, their 'membership team' must call you back to arrange cancellation.
I signed on originally as I was informed the wines would be from boutique Australian wineries. That they would be unavailable from major retailers and if they are, the ones supplied would be...heavily discounted. Upon receiving my first order I picked one at random, checked a major liquor retailer online and there it was - available and at the same price. I then checked another one, and it was also available but more expensive from Wine Selectors. Plus the delivery fee on top.
I have found your wine club on the whole very good. One of the things I find very annoying is the absolute bombardment of emails. I have got to the stage where I am thinking of stopping your emails. However I have no problem of your wine .
The reviewer stated that an incentive was offered for this review
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