From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
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Below is the first email I sent to wine selectors regarding an unauthorised deduction made by them on my credit card.
"On 30 November 2021 someone at wine selectors took $217.99 from my credit card without my authorisation for order SO03439377. The last time I spoke to one of your representatives was about 8 months ago when I called to cancel my subscription due to health reasons, your representative offered to put my account on hold in case my situation changed, I have not spoken to anyone since. At that time I was in the process of having a c...
Annoying customer service. They simply won't accept "stop" for an answer.
We took on a subscription with this company and had wine deliveries for a couple of years. Their wine selections are okay. Nothing special.
But when we asked for the automatic deliveries to stop they simply won't listen.
Dispite emails that clearly stated to stop deliveries, we kept getting deliveries and now they are chasing us for payment for orders we did not request.
On the basis of this predatory marketing approach to customers, I would steer clear of this "mob".
And I deliverately use the term "mob" as this is how they behave.
Choose a different company that actually cares about their reputations does not send debt collectors your way when you have a legitmate complaint.
Unethical marketing practices
I had been a member of Wine Selectors for many many years. Their wine is fantastic, although weighted a little heavily towards the Hunter region despite calling themselves independent.
Just last month, for the first time ever, they had begun invoicing me for a "membership fee". Although I had never ordered this item or agreed to the charge in any way, they just went ahead and started billing me. When I followed up with a complaint, they gave me their marketing spiel about what I get for that fee. There was no opt-out. Instead of apologising for trying to rip me off, they offered to waive the fee for 12 months.
Caution using wine selectors
This company plus their couriers lose wine orders and then proceed to tell you that its 7 to 14 daysfor an enquiry to be processed whilst wines remain in limbo.
Enjoy your wines if they ever arrive.
Delivered twice without my agreement or any notice and deducted money from my account.
I signed up a year ago at Melbourne airport. Wine is ok. Second delivery turned up without my agreement to purchase and proceeded to deduct my account without my authority. Now done it again 6 months later despite promising not to. Would not recommend and will not use again.
"Complimentary wine" IS NOT FREE.
Entered a comp and received a few calls from an SA number which I wasn't able to answer (no message left). When they rang at a time I was able to answer, found out the caller was Wine Selectors, wishing me luck on my competition entry and offering me a "complimentary six-month subscription". I was surprised, free wine for six months seems a lot. From a marketing standpoint (my actual job), it doesn't seem like something a company would do.
Listened the sales operator's spiel, she seemed nice enough, but I was suspicious... free wine for six mo...nths? Then there it was. "We'll send you a box in a week for free, then when you receive the wine, you need to pay the invoice." I'm sorry, what? Does your company not know what COMPLIMENTARY means? It means free. Extremely misleading and wasting my time in the middle of a workday to finally get to the catch, that in fact, I have to pay to purchase 12 bottles of wine you've just repeatedly told me are "free". "It will take about a week because we're located in the Hunter Valley." Hm, strange that I'm being called from local SA numbers, makes me wonder if the company is spoofing local numbers so that people won't ignore them?
They rip you off!
Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!
Worst subscription ever
Had a phone call from wine selectors telling me I had a 6 month free membership. I was on a bad connection so asked if they could call back later, lady said yes but then proceeded to ask for my address and credit card info, the latter of which I didn’t have access to at the time. I thought that was the end of it until a week later a case of wine rocks up with an invoice attached! I didn’t even agree for the wine to be sent out, yet here I am having to pay for it. The lady on the phone also told me I could pause/cancel my membership online at an...y time, this was a lie!! You must ring them to cancel the membership and of course they try to weasel you into staying with them. The wines I’ve received aren’t even that good for the price I’ve paid for them. Will not recommend to anyone!
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
Firstly your harassment of calls is disgusting.... just looking at the other complaints you guys really need to stop...
Secondly do you seriously think it is ok to send someone a box of wine without proper consent and then demand payment and when they say they don't want it and ask you to take the box back you say no and continue to demand payment. Did you ever consider that maybe we didn't want to damn wine and that we can't afford to pay for it because we a broke and need to pay for rent not wine...
You should be ashamed of yourselves. I r...ecommend you reflect on you business plan and decide if sending people stuff they don't want then making them pay is the kind of company you want to be. These are people you are harassing not just numbers on a screen. I don't need you to respond and try to make this better. We have paid you but myself and everyone I know will never buy wine from you again. People need to know what they are getting themselves into!
Zero Stars for their unsolicited constant telemarketing calls
I get calls from these idiots every couple of days... i have told them before i am a recovering alcoholic and they still call. I have asked for my number to be removed from their database... no luck. This is seriously idiotic.
Absolutely the same experience as another reviewer. I've tried 3 times to cancel. Been a member for 10yrs+ but no longer wish to be. On 2/11 I called to cancel. Selected the option to receive a call back. Never happened. Second call on 9/11 and spoke to Vanessa who assured that someone from Membership would call: "They will call back." Didn't get a call. Have just spoken to Beck, who said she spoke to her Supervisor, Leonard "Lenny" Jones and assures me that my account will be cancelled. Fingers crossed.
So disappointed — seemingly no way to cancel
Wine Selectors promote that they have a ‘no lock in’ contract. Don’t be filled, the minute you want to cancel you can’t get hold of them. The only place I can gain a response is on Facebook messenger. My calls and email goes unanswered.
generally a pretty good service
Have loved the variety and quality of the wines from here. Particularly the mixed varietals. Unfortunately the selections with the varietals pack more recently have not been as great, often repeating various wines from previous deliveries and being too keen to supply a higher volume of shiraz (2-3) and Chardonnay (2-3) each delivery. Unfortunately these being the less favored of wines i drink, i can end up with half of the order being just these wines, which is disappointing. Why the push on these when there are so many varieties out there??? T...he quality of the wines have dropped recently from always superb to ok and occasionally getting the odd stinker (which when you're buying wines selected for you that are over $20 that shouldn't be the case). Perhaps its a symptom of covid 19 playing havoc with supply and review and the bushfires earlier this year. Whatever the case, i hope it improves .
Wine selectors have good wines which are great value and easy drinking. Their ordering and delivering is straight forward . I loved their tasting evenings which were great fun and well organised . The website is a little cluncky to use and it would be great if they had an app to score wines. I would give them 5 stars but their pushy telephone sales are really off putting.
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