- Sign in
- Write a review
From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Wine Selectors
Reviewer Photos & Videos
- Verified
Battle of the Senses game went down a treat!
Sent my nephew two of these Battle of the Senses wine tasting games for his 30th birthday and received rave reviews from him and his friends. The company was also super-helpful when I needed guidance on placing a gift order from the UK, sending me an immediate personalised email response. I would definitely go to them again.
- Verified
Unethical marketing practices
I had been a member of Wine Selectors for many many years. Their wine is fantastic, although weighted a little heavily towards the Hunter region despite calling themselves independent.
Just last month, for the first time ever, they had begun invoicing me for a "membership fee". Although I had never ordered this item or agreed to the charge in any way, they just went ahead and started billing me. When I followed up with a complaint, they gave me their marketing spiel about what I get for that fee. There was no opt-out. Instead of apologising for trying to rip me off, they offered to waive the fee for 12 months.
My favourite company ever!
Never have I been so consistently impressed with a vendor as Wine Selectors. I have been with them for about 5 years now and not once have I had an issue, an order or a phone call that has left a sour tase in my mouth. They are consistent with their quality of wines, they have fantastic sales support staff and the value is second to none.
Hi Stacey,
Thank you so much for your glowing review! We love to hear that our customers are loving their wine subscription. I'll be sure to pass your feedback along to our customer service team! ...
Read more Cheers! Taylah - Wine SelectorsSeriously high standard wines
I have been a Wine Selectors customer for about 15 years. I belong to a couple of other Wine Clubs and can honestly say this is one of my favorites. I have complained once in all that time about a bottle of wine and they followed it straight up with a replacement. Their wine is Australian from different regions and they are always quality and value . I love their tasting notes, information and their beautiful annual calendar.
Their customer service is always willing to talk and offer genuine deals, I should know, I am always topping up between orders, honestly I can not recommend them enough and I do love good wine.
Hi Kate, thank you so much for your glowing review! We really appreciate your time taken to share your experience with us, with others! So happy to hear you have been enjoying our selected wines for y...
Read moreou, we think our Tasting Panel does a good job, (and they do have the best job!). Hope you continue to learn about the wonderful world of wine with us. Thanks again for the positive feedback - I will be sure to pass that along to the relevant teams! Cheers! - Taylah, Wine SelectorsFind out how Wine Selectors compares to other Wine & Liquor Shops
Know better, choose better.
- 3 reviews
- 4 likes
Delivered twice without my agreement or any notice and deducted money from my account.
I signed up a year ago at Melbourne airport. Wine is ok. Second delivery turned up without my agreement to purchase and proceeded to deduct my account without my authority. Now done it again 6 months later despite promising not to. Would not recommend and will not use again.
Hi Phil, thank you for getting in contact with us, and for your review. Our policy is of course, never to send wine and charge for this if you asked us not to, so let's get this issue solved for you r...
Read moreight away! I will send you a private message asking for more details so our customer service team can investigate this for you. Thank you, Taylah - Wine SelectorsLove wine selectors
I love having wine delivered to my door and the selection is always amazing! I would recommend wine selectors to all of the wine lovers out there.
Hi Rosalie,
Thank you for your lovely review! ...
Read more We're glad to hear you are enjoying the wines our Tasting Panel are selecting for you. We hope we've helped you discover some new favourites along the way! Have a great day! Taylah - Wine Selectors- 2 reviews
- 2 likes
"Complimentary wine" IS NOT FREE.
Entered a comp and received a few calls from an SA number which I wasn't able to answer (no message left). When they rang at a time I was able to answer, found out the caller was Wine Selectors, wishing me luck on my competition entry and offering me a "complimentary six-month subscription". I was surprised, free wine for six months seems a lot. From a marketing standpoint (my actual job), it doesn't seem like something a company would do.
Listened the sales operator's spiel, she seemed nice enough, but I was suspicious... free wine for six mo...
Read morenths? Then there it was. "We'll send you a box in a week for free, then when you receive the wine, you need to pay the invoice." I'm sorry, what? Does your company not know what COMPLIMENTARY means? It means free. Extremely misleading and wasting my time in the middle of a workday to finally get to the catch, that in fact, I have to pay to purchase 12 bottles of wine you've just repeatedly told me are "free". "It will take about a week because we're located in the Hunter Valley." Hm, strange that I'm being called from local SA numbers, makes me wonder if the company is spoofing local numbers so that people won't ignore them?Hi Teagan,
Hope you're having a great Monday so far! ...
Read more Thank you for your feedback on your experience with our team. We would like to look into this for you as this is incorrect. I have sent you a private message asking for a few more details so we can investigate further and resolve this. Thanks again for your feedback. Taylah - Wine SelectorsEnjoyed every minute
Both presenters were very knowledgeable. Despite the chatter from some of the guests, they were very patient. Very much enjoyed hearing them sharing their extensive experience and knowledge. The chosen cheeses and wines were outstanding. Loved the whole day
That's great to hear Beverley - wine and cheese can certainly get a crowd excited! Thank you for your lovely review, and we hope to see you at another event soon!
- Taylah, Wine Selectors
Great time
Did a wine and cheese masterclass. Was a great time and very educational. Good wines and superb cheese made a great time
We love wine and cheese! Awesome to hear you found our event educational and we hope you learnt something new for next time you're wine and cheese pairing. Thanks for your time to leave this review Matthieu.
- Taylah, Wine Selectors
Find out how Wine Selectors compares to other Wine & Liquor Shops
Know better, choose better.
- Verified
They rip you off!
Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!
Hi Stacy, thanks for taking the time to leave us your feedback. We're sorry you're experiencing difficulties calling us, we would like to send you a private message to get your contact details and cal...
Read morel you to resolve your issue. Please look out for that in you inbox and we will talk to you soon! Thank you - Taylah, Wine SelectorsWorst subscription ever
Had a phone call from wine selectors telling me I had a 6 month free membership. I was on a bad connection so asked if they could call back later, lady said yes but then proceeded to ask for my address and credit card info, the latter of which I didn’t have access to at the time. I thought that was the end of it until a week later a case of wine rocks up with an invoice attached! I didn’t even agree for the wine to be sent out, yet here I am having to pay for it. The lady on the phone also told me I could pause/cancel my membership online at an...
Read morey time, this was a lie!! You must ring them to cancel the membership and of course they try to weasel you into staying with them. The wines I’ve received aren’t even that good for the price I’ve paid for them. Will not recommend to anyone!Hi Sarah, thanks for taking the time to leave us your feedback. We really appreciate you letting us know this has happened, as our business is not about sending people wine they do not want and it see...
Read morems there has been a miscommunication! We would love to help resolve this issue for you, so I have sent you a private message to get your details so we can look further into this and help you out. Thanks, Taylah - Wine SelectorsMember for 10 Years
Joined at Adelaide Royal Show, signed up for the Regional Release Box, 4 Boxes a year, 2x Mixed Dozen and 2x White Dozen. Really chuffed with the selections from the panel and the offers for glasses etc, would definitely recommend them as they take notice of your requests and are really contactable and friendly - if you don’t like something they are happy to replace it.
Hi there, thank you for taking the time to leave us a review! We're so happy you've enjoyed our wines and experience with us! A member for 10 years is amazing, we hope to continue helping you experien...
Read morece and taste new exciting wines - it's one of the best enjoyments in life! Cheers - Taylah, Wine SelectorsFind out how Wine Selectors compares to other Wine & Liquor Shops
Know better, choose better.
- 2 reviews
- 2 likes
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...
Read moredonnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.Hi there, thank you for taking the time to share your experience with us. We welcome all feedback so we can continue to ensure we deliver the best Australian wines and service to our customers. We are...
Read more disappointed to hear of your experience with our sales team member - this certainly doesn't reflect the level of service we strive to give our customers and wine lovers. We are certainly wanting to investigate this issue further. We will private message you for some more details if you would like to share. Thanks again for raising your experience with us - Taylah, Wine Selectors- 3 reviews
- Verified
Consistently Good
Have been a member for many years now and find the wines consistently good. Always backed by good background notes and the knowledge that they have been tasted and recommended by people who know their wines. Well known labels and reputable wineries. I don't think I have ever had a wine I couldn't drink.
Their customer service is great and the consultants are always pleasant to talk to. Excellent value for money given the high quality of the wines. I think Wine Selectors are the best subscription winery in Australia at their price point.
Hi Russ! Thank you for your membership over the years! It's so great to hear how our members have been enjoying the wines, so we really appreciate the time taken to leave a review. Consistency is defi...
Read morenitely what we aim for, as well as showcasing the best Australian wines selected by our Tasting Panel - Taylah, Wine Selectors.Review collected in partnership with Wine Selectors
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Wine Selectors representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Suzanne, thank you for your lovely review.
Read moreWe're so glad to hear our team were of help to you when trying to order from another country. We will pass this feedback along to our team. Thank you, Taylah - Wine SelectorsThe Battle of the Senses game is great fun, glad to hear your nephew enjoyed the challenge!
...