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Wine Selectors
4.5 from 528 reviews · View Statistics
Listing monitored by Wine Selectors

Reviews

  • Product Quality
    4.7 (197)
  • Return Claim MadeYes · No (209)
  • Customer Service
    4.6 (174)
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Battle of the Senses game went down a treat!

published

Sent my nephew two of these Battle of the Senses wine tasting games for his 30th birthday and received rave reviews from him and his friends. The company was also super-helpful when I needed guidance on placing a gift order from the UK, sending me an immediate personalised email response. I would definitely go to them again.

Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Sacha T.
Sacha T.Sydney, NSW
  • Verified

Unethical marketing practices

published

I had been a member of Wine Selectors for many many years. Their wine is fantastic, although weighted a little heavily towards the Hunter region despite calling themselves independent.

Just last month, for the first time ever, they had begun invoicing me for a "membership fee". Although I had never ordered this item or agreed to the charge in any way, they just went ahead and started billing me. When I followed up with a complaint, they gave me their marketing spiel about what I get for that fee. There was no opt-out. Instead of apologising for trying to rip me off, they offered to waive the fee for 12 months.

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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My favourite company ever!

published

Never have I been so consistently impressed with a vendor as Wine Selectors. I have been with them for about 5 years now and not once have I had an issue, an order or a phone call that has left a sour tase in my mouth. They are consistent with their quality of wines, they have fantastic sales support staff and the value is second to none.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Kate McLaughlan
Kate McLaughlanGreater Melbourne (Outer), VIC

Seriously high standard wines

published

I have been a Wine Selectors customer for about 15 years. I belong to a couple of other Wine Clubs and can honestly say this is one of my favorites. I have complained once in all that time about a bottle of wine and they followed it straight up with a replacement. Their wine is Australian from different regions and they are always quality and value . I love their tasting notes, information and their beautiful annual calendar.
Their customer service is always willing to talk and offer genuine deals, I should know, I am always topping up between orders, honestly I can not recommend them enough and I do love good wine.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Phil
Phil
  • 3 reviews
  • 4 likes

Delivered twice without my agreement or any notice and deducted money from my account.

published

I signed up a year ago at Melbourne airport. Wine is ok. Second delivery turned up without my agreement to purchase and proceeded to deduct my account without my authority. Now done it again 6 months later despite promising not to. Would not recommend and will not use again.

Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Love wine selectors

published

I love having wine delivered to my door and the selection is always amazing! I would recommend wine selectors to all of the wine lovers out there.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Teagan
TeaganMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

"Complimentary wine" IS NOT FREE.

published
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Enjoyed every minute

published

Both presenters were very knowledgeable. Despite the chatter from some of the guests, they were very patient. Very much enjoyed hearing them sharing their extensive experience and knowledge. The chosen cheeses and wines were outstanding. Loved the whole day

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNone
Wine Selectors
Taylah C.Wine SelectorsSend a private message

That's great to hear Beverley - wine and cheese can certainly get a crowd excited! Thank you for your lovely review, and we hope to see you at another event soon!
- Taylah, Wine Selectors

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Matthieu
MatthieuSouth East Queensland, QLD

Great time

published

Did a wine and cheese masterclass. Was a great time and very educational. Good wines and superb cheese made a great time

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message

We love wine and cheese! Awesome to hear you found our event educational and we hope you learnt something new for next time you're wine and cheese pairing. Thanks for your time to leave this review Matthieu.
- Taylah, Wine Selectors

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  • Verified

They rip you off!

published

Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Sarah M.
Sarah M.Metropolitan Adelaide, SA

Worst subscription ever

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Steve Clements
Steve ClementsMetropolitan Adelaide, SA

Member for 10 Years

published

Joined at Adelaide Royal Show, signed up for the Regional Release Box, 4 Boxes a year, 2x Mixed Dozen and 2x White Dozen. Really chuffed with the selections from the panel and the offers for glasses etc, would definitely recommend them as they take notice of your requests and are really contactable and friendly - if you don’t like something they are happy to replace it.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Jay B.
Jay B.Sydney, NSW
  • 2 reviews
  • 2 likes

Horrible sales team

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSydney domestic airport
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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Russ
RussSydney, NSW
  • 3 reviews
  • Verified

Consistently Good

published

Have been a member for many years now and find the wines consistently good. Always backed by good background notes and the knowledge that they have been tasted and recommended by people who know their wines. Well known labels and reputable wineries. I don't think I have ever had a wine I couldn't drink.
Their customer service is great and the consultants are always pleasant to talk to. Excellent value for money given the high quality of the wines. I think Wine Selectors are the best subscription winery in Australia at their price point.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Wine Selectors
Taylah C.Wine SelectorsSend a private message
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