From November 24th, 2020 until December 24th, 2020, Wine Selectors was giving each customer that takes the time to write a review a $20 discount off their next order. A coupon code was sent out to each reviewer once they have submitted their review. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentive periods include: February 12th, 2020 until March 10th, 2020, February 7, 2019 until November 8, 2019 and September 11, 2018, until December 11, 2018
Reviewer Photos & Videos
Battle of the Senses game went down a treat!
Sent my nephew two of these Battle of the Senses wine tasting games for his 30th birthday and received rave reviews from him and his friends. The company was also super-helpful when I needed guidance on placing a gift order from the UK, sending me an immediate personalised email response. I would definitely go to them again.
Unethical marketing practices
I had been a member of Wine Selectors for many many years. Their wine is fantastic, although weighted a little heavily towards the Hunter region despite calling themselves independent.
Just last month, for the first time ever, they had begun invoicing me for a "membership fee". Although I had never ordered this item or agreed to the charge in any way, they just went ahead and started billing me. When I followed up with a complaint, they gave me their marketing spiel about what I get for that fee. There was no opt-out. Instead of apologising for trying to rip me off, they offered to waive the fee for 12 months.
My favourite company ever!
Never have I been so consistently impressed with a vendor as Wine Selectors. I have been with them for about 5 years now and not once have I had an issue, an order or a phone call that has left a sour tase in my mouth. They are consistent with their quality of wines, they have fantastic sales support staff and the value is second to none.
Seriously high standard wines
I have been a Wine Selectors customer for about 15 years. I belong to a couple of other Wine Clubs and can honestly say this is one of my favorites. I have complained once in all that time about a bottle of wine and they followed it straight up with a replacement. Their wine is Australian from different regions and they are always quality and value . I love their tasting notes, information and their beautiful annual calendar.
Their customer service is always willing to talk and offer genuine deals, I should know, I am always topping up between orders, honestly I can not recommend them enough and I do love good wine.
Delivered twice without my agreement or any notice and deducted money from my account.
I signed up a year ago at Melbourne airport. Wine is ok. Second delivery turned up without my agreement to purchase and proceeded to deduct my account without my authority. Now done it again 6 months later despite promising not to. Would not recommend and will not use again.
Love wine selectors
I love having wine delivered to my door and the selection is always amazing! I would recommend wine selectors to all of the wine lovers out there.
"Complimentary wine" IS NOT FREE.
Entered a comp and received a few calls from an SA number which I wasn't able to answer (no message left). When they rang at a time I was able to answer, found out the caller was Wine Selectors, wishing me luck on my competition entry and offering me a "complimentary six-month subscription". I was surprised, free wine for six months seems a lot. From a marketing standpoint (my actual job), it doesn't seem like something a company would do.
Listened the sales operator's spiel, she seemed nice enough, but I was suspicious... free wine for six mo...nths? Then there it was. "We'll send you a box in a week for free, then when you receive the wine, you need to pay the invoice." I'm sorry, what? Does your company not know what COMPLIMENTARY means? It means free. Extremely misleading and wasting my time in the middle of a workday to finally get to the catch, that in fact, I have to pay to purchase 12 bottles of wine you've just repeatedly told me are "free". "It will take about a week because we're located in the Hunter Valley." Hm, strange that I'm being called from local SA numbers, makes me wonder if the company is spoofing local numbers so that people won't ignore them?
Enjoyed every minute
Both presenters were very knowledgeable. Despite the chatter from some of the guests, they were very patient. Very much enjoyed hearing them sharing their extensive experience and knowledge. The chosen cheeses and wines were outstanding. Loved the whole day
Did a wine and cheese masterclass. Was a great time and very educational. Good wines and superb cheese made a great time
They rip you off!
Terrible company to buy from! I can never reach their customer service. They did outbound call to sell me a box of wine without telling me the price, they put me on monthly order and keep charging me. It’s been 4 months and I still can’t reach them to cancel my order!
Worst subscription ever
Had a phone call from wine selectors telling me I had a 6 month free membership. I was on a bad connection so asked if they could call back later, lady said yes but then proceeded to ask for my address and credit card info, the latter of which I didn’t have access to at the time. I thought that was the end of it until a week later a case of wine rocks up with an invoice attached! I didn’t even agree for the wine to be sent out, yet here I am having to pay for it. The lady on the phone also told me I could pause/cancel my membership online at an...y time, this was a lie!! You must ring them to cancel the membership and of course they try to weasel you into staying with them. The wines I’ve received aren’t even that good for the price I’ve paid for them. Will not recommend to anyone!
Member for 10 Years
Joined at Adelaide Royal Show, signed up for the Regional Release Box, 4 Boxes a year, 2x Mixed Dozen and 2x White Dozen. Really chuffed with the selections from the panel and the offers for glasses etc, would definitely recommend them as they take notice of your requests and are really contactable and friendly - if you don’t like something they are happy to replace it.
Horrible sales team
I was travelling through the Sydney domestic airport recently and was called over for a tasting by a younger woman named [Name Removed] I believe. It started off ok until I questioned her on a couple statements she had made about the wine. I don't mind if your not educated on wine but to start insulting potential customers for trying to correct her obvious lack of knowledge is just not on. I don't know if she's new to the company but I have never met somebody so rude and so mean. The it all stared after she suggested pairing a Riesling or Char...donnay with a party pie! I thought she was trying to joke but then proceeded to berate me for saying that it should be paid with a red not a white. Seriously train your staff if you hope to ever gain more customers this was the worst encounter I've ever had.
Have been a member for many years now and find the wines consistently good. Always backed by good background notes and the knowledge that they have been tasted and recommended by people who know their wines. Well known labels and reputable wineries. I don't think I have ever had a wine I couldn't drink.
Their customer service is great and the consultants are always pleasant to talk to. Excellent value for money given the high quality of the wines. I think Wine Selectors are the best subscription winery in Australia at their price point.
Review collected in partnership with Wine Selectors
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Wine Selectors representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.