more choice, less cost
i have been customer of Wine Growers Direct for about a year and have found them to be one of the best...a large range at very competitive prices and delivery has been a lot better than some of there competitors ...some of the reviews seem a bit generous but we all have different tastes ..... Boscwood Margaret River SBS 2014 that i purchased has been the only disappointing wine so far.................
Taking the chance on line
Like the simplicity of ordering on line. Do like when the staff can give you real feedback on the product although this is not always the case. Do not like the transport cost, many of your direct competitors deliver for free. About sixty percent of the time I am very happy with product selection.
- Verified customer
This is the worst online service ever, orders not delivered, promises made to rectify and forgotten
This company is either terribly disorganised and staffed by monkeys, or is dishonest. I have paid for 3 seperate orders in December 2013 that have never arrived, or were sent to the wrong address. No resolution appears likely. When they do manage to process an order, they send the wine to the closest PO, not the address I registered. STAY WELL AWAY FROM THIS COMPANY, THEIR CHEAP WINES ARE RELABELLED RUBBISH AND OFTEN MISREPRESENTED
- Verified customer
We have been using winegrowers direct for a number of years. My wife is very particular about her sparkling wine. She has always been impressed with their recommendation. She also only likes NZ Sav B, pinot G and again their recommendations have been great. Wine arrives in a couple of days, we live in Melbourne, never had a problem.
Quick to take your money and slow to deliver.
Crap customer service as there is not one. They take your money and then very slow to deliver. First time it happened thought it was a mistake but now it has happened a second time will not be using them again!!!! I would suggest do not deal with these guys.
They couldn't give a stuff
I have been a customer of WGD since they started and was generally happy with the service. However, I recently ordered two boxes of wine and only one was delivered. As fate would have it, it was the non delivered box that I really needed for this weekend. When I rang to find out what had happened was told that too bad as they didn't get all the order on the Australia Post truck. They would get it to me whenever they could. They claim it happens all the time and I would just have to wait. They just used the old chestnut of blaming it on Aus...tralia Post. When I raised with the inappropriately titled customer service section that it should not be my problem I was told "Too bad". He even offered to take me off their mailing list. I am glad they have so many customers!!! They wont be getting any more orders from this little duck.
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