- Verified customer
Worst Real Estate in Prestons
Generally poor customer service.
Does not inform clients when changes are made regarding their purchase or sale.
Never rings you back.
Very unprofessional and not trustworthy.
I would not use this real estate ever again.
I have been making numerous enquires about rental properties and getting no response from Wiseberry. I have been in the office and was told to make an enquiry online, which I did three times and have either been told that the property is leased or have had no response about any upcoming viewings. It is very stressful looking for a home and the lack of communication is very unprofessional. I really hope Wiseberry can improve their service, if I see a house and the leasing agent is Wiseberry I am already filled with disappointment. Other agencies in the area are prompt and friendly with their communication and are helpful, transparent and make the renter feel like they are human. Wiseberry please improve for you community.
We are beyond disgusted with Sam Nguyen and the Wiseberry Team. We recently purchased a property through Wiseberry Campbelltown. Previous owner was permitted to rent back after settlement on a short term basis while looking for a new place. All arranged by Wiseberry. No bond collected from the now new tenants. Only for them to leave the property in complete filth with rubbish dumped everywhere.
Shouldn't be Sam's problem right? Well, Sam IS the previous owner. He lived in and left this filth for someone else to clean up. Application to the tribunal has been submitted.
We made the mistake of renting through Wiseberry unfortunately. We thought it was great at first, until we moved in and unfortunately everything has broken in the house. We understand this happens with old houses but the problem is we have contacted them around 6 times with no response. So we will have to loose our bond and it has just been a terrible experience. I would politely recommend you don’t use them and end up in this horrible situation. We have really struggled during this situation and I would hate anybody else to have to go through what we have.
Very bad wiseberry charmhaven
Where do I start,
Unprofessional company, they were looking after
My house and my granny flat,
Last inspection it was in February
They should do inspection 4 times a year,
But they didn’t
Till my tenant he left the house and did damage over $100000
I need from my tenant over $7000 rent they were acting really bad on behalf of me,
I asked Renae from the office to take the tenant to tribunal and she did,...And second time and she did And third time .... I called fair trading to complaints about tribunal And the lady she told me why did you went 3 times and paid money and waste your time Why your real estate didn’t tell you about the 60 days protection from the government because of the cov19 I told her no she didn’t, I called Renae I asked her about the bond she told me ah still processing, I called fair trading And I asked them about the bond and they said no one called us the bond still with us, And I said that’s enough I called I spoke with Her manager Naomi And she said I’m sorry Renae never happened with her like that before It’s not my problem I’m paying you money to do proper job, And then I called Renae I gave her another chance I told her what happened with the bond for the granny flat and she told me I sent everything waiting for fair trading Again I called fair trading And the lady she said no one called us And the bond was only one week not 4 weeks That’s another mistake, And I remembered in July that the lady in granny flat she didn’t signed new lease And her lease finish in May I sent an email at 1 am to Renae Asking her about the new lease She replied the second day ah I tried to call the lady bit her phone switch off I told why you didn’t sent her an email or you can go to the house, And after we went with the sheriff to the house The house was fully damage Because Renae she didn’t do her job properly Inspection on time nothing She should check the smoke alarm she didn’t After the tenant left house my neighbours called me saying we saw someone in your house I called the real estate Naomi and she came She saw the lady holding a knife, she didn’t call the police I did everything And I’m leaving to far around 2 hours Lucky I have good neighbours And after the lady left I asked Naomi any damage or rubbish in or outside the house and she said no I came the second day Me any neighbours we went inside The rubbish everywhere outside inside And the door wasn’t close And last week Renae and her manger they called me and she said I’m know you’re not happy with if you want come take your documents we don’t want to look after your property Any more I told her you can’t do that that’s illegal I didn’t breach the contract you did And you have to send me a 30 days notice by email But you didn’t And you can’t cancel like that All I can say please stay away from that company Their not professional at all They don’t look after your property No my house over $100000 of damage And I need from the tenants over $7000 And I have all the emails between me and them I called already my lawyer and the fair trading to deal with them Ah sorry again The tenant he breach the tribunal order he should pay $100 every 2 weeks but he didn’t I told her what’s the next step she said ah we have to apply for tribunal But actually she didn’t Stay away from that company trust me If you need any prove I’m more then happy To prove it With witnesses
Dont rent your house through them it will be destroyed and they wont give a damn
Pathetic real estate rental in their care has tenants constantly parking caravans, mack trucks. Drunken fights smashing things and waking neighbours i have even told them they broke the electric gate because they were fighting and the male locked the female out of property and she climbed over gates and broke them ...did they care??? NOPE .. there are 2 Mack trucks parked on lawn hate to think of the damage to plumbing and mains ...they already burst the mains with the truck once... USELESS REAL ESTATE USE ANYONE ELSE BUT WISEBERRY
Unprofessional, incompetent and illegal
They are absolutely terrible to deal with. They as sole agents bring their own buyers to the lead agent on the property. This means they pit you against each other and are completely negligent in what they say. The excuse is in am telling you the best info I can at the time’, meanwhile another agent is telling a different story to their buyer for the same property. The bateau bay and Gorokan teams were unprofessional, incompetent, and quite likely doing illegal dealings. They put in place an arbitrary deadline for placing a bit in, called us t...o say we won this bid, then called back to say someone bid higher after the deadline was complete. They attempted to force us into purchase without providing time for contract review and building and pest. We would have offered more if we had opportunity to complete our research and so the vendor lost out as well. I will never deal with Wiseberry again.
Beyond expectation satisfaction
I had never dealt with WISEBERRY Campbelltown NSW before. !Honestly, I cannot thank you enough, I had to buy an urgent flight ticket and fly interstate to sort my invested property out very uncertain and lost trust ...then what? I chose to visit different Real-estate agents with doubt of who to trust and fear of financial loss. After sitting down with Sam from Wiseberry Campbelltown NSW, I could sense and tell the sincere promise to get things in his own hands and rectify the situation. Guess what happened next? the outcome exceeded our expe...ctation: Now, under offer within days, I mean days not weeks, offer beyond our expectations, I can go on with listing...do fortune favours prepared mind? or blessings come through rights steps/path ? selling,? you should seriously see Sam/Wiseberry Campbelltown and judge their actions them you won't be disappointed or regret ! Pascal from Tasmania November 1st 2019 Update: Cannot believe how Sam's actions reflect his words! Sam is the man Campbelltown Realestate community needs and deserves.!, very uncommon nowadays to find people whose actions reflect their words. Sam promised to use his capacity and knowledge ensuring no room for financial loss... Sam and his team sold our house within one week. Amazing outcome. Sincere thank you from my family (Concilie and Pascal)
Wiseberry Taree should be in trouble!
I rent out a small unit in Taree originally from wiseberry it was my first house I had a 5 month old i had a very quick inspection then applied I was accepted there were no handles on the shower, there were scratches sticky tape all on the wall still from previous owner OH and no fire alarm at all!! The landlord showed up unannounced to complain to say I couldn't have bins out the front when it wasnt in the lease agreement they did no condition report whatsoever now the new real estate who took over can't get a hold of the condition report because it does not exist
Best work environment
I’ve been working with Wiseberry Acclaim Real Estate for 6 years now and look forward to spending many more years work together with the wonderful business owners. They are always supportive, encouraging and involved with each staff member helping us achieve the beat results personally and professionally.
Worse real estate ever!
WISEBERRY CAMPBELLTOWN has the worse customer experience I have ever dealt with. Especially Agent [name removed]
We are trying to buy a house through them but they never answer our calls or call us back so we can make an offer!
if you are selling your houses, as a buyer, I would recommended using anyone but them. Now we avoid any house with them as a real estate.
Charlotte the charlatan
Wiseberry realestate have been the worst experience in realestate i have ever experienced in my life time. I had to deal with someone there who was rue and dissmissive becaus im new to this country from pakistan. I have very good reference and job but they do not care , they think because i am from another country i am not good. very dsgraceful.
Doesn’t answer for emails from buyers!!!
I don’t recommend to sell anything with them!
2 weeks ago I send enquire about house I want to buy and nobody bother to answer my email!
If you selling with real estate you just wasting your time, as they ignore potential buyers.
I rented a town house short term from the Gosford franchise. The place was dirty when I moved in and very, very tired. I doubt if it had been painted within the past decade. Their move in report was ridiculous claiming to be in good condition, my move in comments stated otherwise. So then I moved out 6 months later and their inspection report described everything as very dirty.
2 bedroom were never used during my occupancy, they claimed the carpets were filthy and needed to be professionally shampooed. The ceilings apparently went from go...od to filthy. Lionel Richie never danced on any of these ceilings. Overall ripped my off for $300 odd dollars, I could not justify taking time of work to appeal. It is now 7 weeks since I vacated and they still refuse to pay the balance of the deposit despite being told to do so by the Rental Bond Board
Most racist and discrimitive real estate ever steer clear if u dont like racists
Worst real estate ever if u dont know them or your kids don't go to kindergarten together u won't get a rental here.. I have been renting with the same partner now for 15yrs and have great references and record he makes over 2000 a week i make just under 1000 and still couldn t get approved for one of the 8 properties we applied for they just kept wasting my valuable time.. or I wouldn't of ever been able to get properties so easily of other rental agencies if we had a bad record I believe the girls are discrimitive and racist I'm aboriginal my...partner is white Australian ive always worked as has him. We leave the houses better then we got them.. I just couldn't see a reason other then them being racist against aboriginals so now I'm very happy to say after applying for 5 other house from different agencies we got to pick our house as we got approved for the entire 5 so we had the choice and the houses were alot nicer and bigger then the rentals they were offering.. I'm sorry to say bit if u have any culture in u you won't get approved here go to Sorenson or lj hooker or professionals best real estate is first national as well just steer clear of these time wasting racists
a culture of unremourseful thives
The way wiseberry conducts business can only come from the core of its organisation. No communication , no care or pride in the way they conduct business , just frustration and loss of investment opportunity.
We tried calling , sending emails even written mail , no response from them at all. We lost our investment and all they could do is shrug their shoulders. AVOID AT ALL COSTS !!!!
- Verified customer
Wiseberry Thompson Port Macquarie
Please excuse me, but this is my husband’s first trip to Port Macquarie and the accommodation wasn’t what we expected.
Prior to this review i have contacted Wiseberry Thompson Port Macquarie and notified them in advance about the apartments condition.
I found there was dust everywhere and the carpet was in poor condition, I was told by the agent that they don’t inspect the apartment and rely on the cleaners feedback/completion of their job.
The furniture were damaged with rust, wear and tear with random items of furniture, the beds wer...e so uncomfortable that my husband had to sleep on the couch the whole stay and also because of dust allergies in the room. The owner locked most of the cabinets so we had no shelves except a few hangers on which to hang our clothes which we were not made aware of, the owners personal items were stored everywhere in the apartment including under beds, kitchen benches etc.
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