Reviewer Photos & Videos
Treating to take you on court is not working for me.
And the "saga" with WME is not finish yet.
They keep charging me for SEO even if they did not done anything to improve the SEO on my page and now they keep sending unpaid bills to pay even if I have cancelled the service.
A week ago I received a final invoice with the treat to bring me to court if I don't pay in 7 days.
I actually paid it but today someone call my personal mob. phone demanding for money.
WARNING: stay well away from this company, if you are looking for a SEO company look elsewhere ...
Not sure what's happened
I "was" a customer of WME's for nearly 4 years, we had amazing results and great relationships with our account manager. Late last year something happened and everything that was great turned horrible rather quickly. Our account manager started to avoid our calls and emails regarding the campaign performance, we were introduced to three different co-manager's whom supported the campaign and we stopped receiving our reports. I have since read that the group WME was a part of had been sold to anther organization whom don't appear to have any hist...ory in marketing. What I have found out in the last week has shocked me and I am seeking legal advice. I have engaged another agency to help me and what they have uncovered is horrifying, from December 2020 until January 2021 not a single piece of work has been done on my account from a technical perspective. Our key words have tanked (apparently WME have a private network where they build internal links to help boost results for SEO). What hurts is I still paid my invoice each month even though they dropped the ball and now I find out that they didn't do any work. A quick search on LinkedIn shows that in the last 4 months a significant amount of their staff have left the business and have not been replaced, when you read the media reports about the parent company results you can see that revenue is down, as is cost, to me it looks like the business is on life support and at any moment could crash leaving hundreds more like me with no choice but to find an alternative. My advice is buyer beware, this is no longer the company it once was and I don't believe it will be around for much longer.
Terrible very unprofessional rip offs
Signed up with WME
[Name Removed] was my account manager
Very good sales people until the hard work needed to be done!
Very unprofessional and now they are seeking
Legal expenses against me in relation to works that they never ever even completed!
What a horrible company!
Worst advertising company ever
Company that promised so much and delivered so little be AWARE do not enter into a contract with this company I promise you they will only take your money a
BIGGEST SCAMMERS ON THE MARKET
About 3 or 4 years ago.. i signed up with these guys as I had started a brand new business and built my own website and did as much SEO as I could on my own.. but still wasnt ranking well. I engaged WME to undertake SEO work for us. After to and fro we signed a 12 month contract for quite a substantial amount of money. We were promised the world and initially we really optimistic this will help pull our rankings from page 25 of google rankings to some where near the front.... i had asked what WME intended to do for the first 3 months... was pro...mised they would do key word research, and then on site optimisation of my website etc etc etc.....3 months in.... nothing had changed on my website... since i built my own website i knew it inside out... i could not see ANY evidence of ANY optimisation work... suspecting that WME were not even logging into my website to do any work, i turned on audit log to track logins etc.. WME hadnt bothered to log into my account using the user name password i created. Clearly they were NOT doing anything. I challenged WME about this. They denied it and said they were doing onsite Optimisation etc etc and had new content written and drafts ready to go to send to me to approve... never happened... during that time my account manager was changed a number of times.... my fustration grew and i tried to get WME to substantiate and prove they were actually doing work as promised. They could not prove it. I finally disabled their account to see if they would notice. They didnt. When asked about progress they kept feeding me the same line.... yes they are working on it. progress is good etc.. meanwhile my ranking had not moved one single bit...6 months in i had enough told WME i want out and im breaking the contract. they refused. Said if was to break the contract i would have to pay it out. I refused. They threatened me and said i need to honour the contract etc. I eventually took them to NCAT and won. I was able to break contract. These guys are straight out liars and scammers. Dont go there
Don't go near these people
All the look of a professional company but they are no more than scammers. We were with them for four years with very patchy results and decided to leave after they appointed an idiot as our 'account manager'. One year after we terminated the contract they are still insisting we pay them, not for before we left but since we left!!! Worse than this, they used our personal login details to access the back-end of our website and add themselves as owners of our URL with Google. Yes, this was done more than a year after we terminated the association.
NEVER think of going with them, look elsewhere.
scam artists. Beware Of WME
Do not give your account details. Do not go with them. They have been direct Debbtting with no work happening. The company needs to be closed down.call the Acc or private lawyer as i have been missing with.
I first contacted WME 2 months ago to discuss the prospect of engaging an SEO specialist. We had a detailed discussion. I am still awaiting a formal proposal. Certainly not geared toward assisting growing small to medium sized enterprises.
They are scammers
We signed a 6 month contract. They will deduct the money monthly. Every time you ask to speak tp your account manager they will be in a meeting. Please lodge a complaint with the department of fair trading. This company needs to be closed down.
Long Term customer who was ripped off and treated poorly
After WME initially got us a reasonable page ranking for our business I thought they were good and believed they could be trusted to do the job. We kept renewing our contract for 5 years but as we started to slide down the ranks and I asked for evidence of work they were doing to get us back up. They refused to show us anything they had actually done in the last 12 months. After this I though I'd do a test and changed our website control panel login details. 3 months later I called and asked how it was going and they said they were working on o...ur ranking constantly. I again asked for evidence of work and of course they refused to provide any. I then mentioned about the logins being changed and still they kept arguing that they were earning their money yet provide no evidence of any work and no upward movement in our rank(only down). At this point I realised we were being ripped off and luckily our contract expired in a few weeks so I didn't renew. I was really disappointed in the way their managers were so nonchalant about the deceit and they offered no compensation or reasonable explanation. Just told me I didn't have to use their service and they'd be happy to see me go. I don't even know how much money was wasted but it was 10's of thousands over the years. Don't trust this company, you can do your own SEO fairly easily as I've since found out if you put a few hours a month in. Just look at tutorials online. WME are crooks and should be taken to Dept. Fair Trading in my opinion.
I used this company a few years back and they were hopeless. They have claimed ownership of my facebook business page and I have tried on 3 occasions to get my facebook business page back and I get a whole stack of excuses. Do not use this company they are incompetent, their customer service is pathetic, lots of talk and NO ACTION. Seriously do not use them. I would give them zero yellow stars but they won't allow zero stars.
Bad Customer Service
We were contacted by WME regarding them looking after our social media advertising. While the conversation initially was extremely positive on how they could help us once we signed the contract they put a few generic catalogue adds up on Facebook and that was it. Communication was a minimum at one email a month and no phone calls. Absolute waste of money.
Hope someone reads this before deciding to go ahead with this company.
I've been take to the cleaners by this company. Wasted 18K on hot air and now getting threatened by one of their managers [Name Removed] to send in the debt collectors:
"There is an outstanding balance of $19,800 on your account, please call our finance team to arrange payment in the next 30 days or we will refer your account to debt collection agency for immediate collection."
They never provided me with anything but fake reports. Easy to figure that out once compared with Google Analytics you quickly see what's really going on: NOTHING!!
I ...have canceled my contract with them because they provided me with an unacceptable level of care and skill. They think it's still ok to send bills and threaten me. I honestly had enough of these crooks and I am reading bad things all over the internet about them. Some people lost more than 100K. Everyone that has been deceived and cheated by this company should get together and organise a class action suit against them to get the money back. I am more than happy to organize it. Feel free to contact me all it takes is 7 of us.
Worst company I have ever dealt with
Look at the good reviews here. EVERY single one is written same format. Writing by name, talking in the same way. Their reviews on their business are turned off! Almost sent me broke. DO NOT USE.
Absolutely the worst! Stay Away!
Where do I start!?
Made big promises they cant deliver on
Rately answer phone calls emails (apart from during sales process and when I told them Id cancelled my payments)
Did very very little and the quality of it was poor.
Altered their website when I mentioned their guarantee of putting up google ads within 24 hours. I have photos of the change within less than 3 hours (See attached)
After 12 days apparently my ads went live without my consent or knowledge. They were terrible and spelt business name incorrect.
Please do yourself a favour an...
Questions & Answers
I'm getting a lot of conflicting financial numbers on this forum. Can anyone tell me a ballpark PCM figure WMEGroup would charge to run a facebook/instagram account if I was looking to boost sales and exposure?
Hi Ant, WOUld I be able to get the best contact number and email address? I can then pass your details onto the appropriate team to provide assistance on the pricing?
Obviously this company is total fraud. Forget about complaints to ACCC. They will do nothing.
Let's get together for a class action. Who is in it?
WME always aim to provide the best customer service and I am sorry to see that this was not the case.
If I can provide any assistance to improve your experience with WME, please let me know.
Why do the only positive reviews on here have exactly the same format? Also, look at the statistics graph, it goes from a 1 Star average for a long time to a big jump to 4 stars within a space of few months. Can anyone explain this?
These guys have their reviews turned off on their google listing and manipulate their ratings elsewhere. Stay away mate. Worst place in Australia. Criminals
Massive fines have been given to companies like these guys from the ACCC. Thinking about reporting them. Only need to Subpeona these companies, and prove they are fake and it will be a insanely large fine
Seems very clear Just needs to be brought to the attention of the public on as many platforms as possible to make sure no one else has to suffer.
Get an answer from our members and WME Group representatives
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