Very satisfied with the Napoleon BBQ I purchased from Woodpecker
fantastic in store service and advice, I was delighted with the competitive price Woodpecker offered, the installer they recommended was great
Great customer service
I was obtaining a quote from Woodpecker for gas heating. I was lucky enough to deal with Ashlee Bourke. She was nothing but professional and helpful. She had all the quotes to me by the time she said.
Great service and advice yet again.
I recently purchased another Escea fireplace from Woodpecker for my B&B business. Love the fireplace, looks and works a treat. As before' very effecient service and helpful advise. You can tell they've been doing this awhile. Thanks again Woodpecker.
Amazing Service & Knowledgeable Staff
The sales team were extremely helpful when I was purchasing my first BBQ! They compared many different brands and helped me chose one based off what I needed it for!
Very disappointed. We brought an outdoor gas heater. We were not advised that it could not go into a partially enclosed area despite us describing how we wanted to use and install the unit. My builder call the manufacturer and was advised we could not install the unit. We believe there is a duty of care when you buy a heating unit for $6000 the retailer should make sure it is fit for purpose.
Upon returning the goods we were advised a 30% restocking fee would be deducted from our refund (yes $1800!!). The goods were unused and still in th...e original packaging. It took over two weeks to get the refund and I had to complain numerous times. The restocking fee was less than $1800 in the end but over $600. I still believe this fee is too excessive to return goods that we should not have been sold in the first place. Be careful in what you chose and expect large fees if you return any goods
Ashelee was really helpful in taking us through the options so we finally made a great informed choice. Thank you! We will recommend Wood Pecker to others when we’re asked about our fireplace.
I have bought products at the Oakleigh store before so I went back met Terry Wheeler asked some questions he went out of his way to answer my questions and followed up with emails and other info to help me make a decision . I would recommend them to everybody.....
Ashlee was a very helpful, considerate & knowledgeable sales person.
She was a pleasure to deal with. We would recommend Woodpecker heating & cooling for BBQ equipment & and would be happy to shop there again.
I have been a retail pharmacist for close to 50 years AND I have never in all my years found a sales person like Ashlee Bourke-BRILLIANT would be an understatement,fabulous, knowledgeable,helpful no matter what product I was looking at.
A fantastic experience
Ashlee B at Woodpecker was fantastic to deal with - always helpful, positive, lovely to talk with, and was thorough and reliable. I can't imagine a better experience while researching and purchasing a wood burner! I recommend Woodpecker and Ashlee highly.
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