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Woolworths Basic Travel Insurance

Woolworths Basic Travel Insurance

Overseas, Domestic
2.8 from 9 reviews · View Statistics

Reviews

2.8

9 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    2.5 (4)
  • Transparency
    2.0 (4)
  • Customer Service
    2.0 (4)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (2)
    • 2-4 weeks (1)
  • Claim ApprovedYes (2) · No (3)
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Paul F.

Paul F.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Terrible Customer Service

published

Due to Virgin collapse and refusing refunds. Turned to Woolworths Travel Insurance for our claim and encountered two very, very incompetent employees, I now have a cancelled policy with no further response from customer service staff. Very scripted rejection of policy
Definitely would not recommend this service

Value for Money
Transparency
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Overseas experience with company Very satisfied with assistance when I had a heart attack

published

When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount

Value for Money
Transparency
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1 comment
Woolworths Travel Insurance
Elisabeth L.Woolworths Travel Insurance

Hi P Jennings, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Lissa J.

Lissa J.

  • 3 reviews
  • 2 likes

Don't bother...

published

If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.

Value for Money
Transparency
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Sujenna

SujennaSydney, NSW

  • 5 reviews
  • 5 likes

I Will be going elsewhere for travel Insurance!!

published

The policy was a waste of money. It seems Woolworths, like most insurance companies, tries to wriggle out of any policy on fine print wording. Find another insurer as i shall be going elsewhere.

Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
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1 comment
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance
Holly EA

Holly EA

  • 3 reviews
  • 2 likes

Simple policy and claims process

published

I have used Woolworths twice and found their policies simple to buy and good value for money. I had an unexpected medical situation while I was away and the claims process was simple to complete and they honoured the claim within a week.

Incentivised ReviewNo
DestinationSouth America
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JimM

JimMNewcastle

  • 2 reviews
  • 1 like

Don’t get this product if you think you are at all likely to make a claim

published

Unfortunately due to circumstances out of our control we had to amend our travel plans. Woolworths deemed this to be a delay expense and would not cover the claims we had made to recoup the costs incurred.

Value for Money
Transparency
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1 comment
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance
Johnno

JohnnoSydney

Finally Travel Insurance that works

published
Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
David S

David SGreater Melbourne (Inner), VIC

  • 9 reviews
  • 7 likes

This product should not be sold to anyone. I DO NOT TRUST THIS COMPANY

published
Insurance claim madeNo
Ray

RayHornsby

  • 3 reviews
  • 6 likes

The compensation of my lost item is fair and satisfactory.

published

My drone flied away in my trip in New Zealand which I don't suppose it could be covered by Woolworths Travel Insurance. After read the Woolworths Travel PDS again, I determined to lodge my claim. Following her claim procedure, I have a warm receive and very responsive communication through email. The compensation is fair and satisfactory. Thanks for Woolworths Travel Insurance and we have a peace of mind to travel.

Insurance claim madeYes
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Questions & Answers

Sorry, there are no questions about Woolworths Basic Travel Insurance but you can read 52 questions about Woolworths Travel Insurance.

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Details

Compare all 8 Woolworths Travel Insurance
CategoryTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Home and Contents, Life and PetCar, Home and Contents, Life and Pet
UnderwriterHollardHollard
Maximum Age Covered 79 years old79 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimited
Accidental DeathNot IncludedNot Included
Emergency DentalNot Included$500
Pregnancy (max weeks) 25 weeks25 weeks
Resumption of Journey Not IncludedNot Included
Hospital Cash AllowanceNot IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimited
Loss of IncomeNot IncludedNot Included
Permanent DisabilityNot IncludedNot Included
Luggage & Personal Effects
Theft of Cash Not IncludedNot Included
Delayed Luggage Not IncludedNot Included
Credit Card FraudNot IncludedNot Included
Travel Documents / Passport Not IncludedNot Included
Maximum Single Item Limit $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $5,000$5,000
Ancillary
Personal Liability $1,000,000$1,000,000
Rental Vehicle Excess Not IncludedNot Included
Motorbike / Moped Coverage Not IncludedNot Included
Domestic Pet Care Not IncludedNot Included
Special Activities Packages
GolfIncludedIncluded
CruiseIncludedIncluded
Adventure IncludedIncluded
Snow / SkiOptional ExtraOptional Extra
ManualDownload manual
Compare all 8 Woolworths Travel Insurance

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