Terrible Customer Service
Due to Virgin collapse and refusing refunds. Turned to Woolworths Travel Insurance for our claim and encountered two very, very incompetent employees, I now have a cancelled policy with no further response from customer service staff. Very scripted rejection of policy
Definitely would not recommend this service
Overseas experience with company Very satisfied with assistance when I had a heart attack
When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount
If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.
I Will be going elsewhere for travel Insurance!!
The policy was a waste of money. It seems Woolworths, like most insurance companies, tries to wriggle out of any policy on fine print wording. Find another insurer as i shall be going elsewhere.
Simple policy and claims process
I have used Woolworths twice and found their policies simple to buy and good value for money. I had an unexpected medical situation while I was away and the claims process was simple to complete and they honoured the claim within a week.
Don’t get this product if you think you are at all likely to make a claim
Unfortunately due to circumstances out of our control we had to amend our travel plans. Woolworths deemed this to be a delay expense and would not cover the claims we had made to recoup the costs incurred.
- Basic Travel Insurance (Overseas)
- Verified customer
Finally Travel Insurance that works
This is the first time that I have used Woolworths. The past 10 years I have used World Nomads. Last year my first ever claim was rejected. I was appalled by their service and vowed never to use them again. This year my research found Woolworths. Their price was very competitive so I was a bit wary. But I took a chance. And unfortunately I had a claim, advised them by email straight away and have been very pleased with their professionalism and response to my claim. My claim was paid in full as per my policy. Finally a travel insurance company...that actually works. I definitely will keep using Woolworths Travel Insurance and totally recommend them to all fellow travellers. Also, I need to add that I am over 65 and travelling overseas for over 6 months. Woolworths never placed any of those ridiculous restrictive rules that other travel insurance companies place. Telling anyone, no matter what their age, how long they can leave Australia for personal travel is a restrictive practice that needs to be abolished.
This product should not be sold to anyone. I DO NOT TRUST THIS COMPANY
Please not that the customer service representatives and nurses whom I was in contact with were very friendly and helpful
As current shareholder and a 2nd generation ex employee, I feel like I've been mislead with my purchase of this product. This product should not be sold to anyone. Not worth anything in a crisis or even a series of unfortunate events. I have been discouraged from making any claim and I DO NOT TRUST THIS COMPANY
I met an accident and injured myself on holiday, incurring hospital costs, early return home, accommodation ...and travel costs for treatment. My basic policy does not cover anything associated with that. My lost luggage is also not covered! This policy is useless for most reasons why you would buy a policy. TRVB-1807-372293 was my policy number. I do not trust this company.
- Basic Travel Insurance
- Verified customer
The compensation of my lost item is fair and satisfactory.
My drone flied away in my trip in New Zealand which I don't suppose it could be covered by Woolworths Travel Insurance. After read the Woolworths Travel PDS again, I determined to lodge my claim. Following her claim procedure, I have a warm receive and very responsive communication through email. The compensation is fair and satisfactory. Thanks for Woolworths Travel Insurance and we have a peace of mind to travel.
|Category||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Home and Contents, Life and Pet||Car, Home and Contents, Life and Pet|
|Maximum Age Covered||79 years old||79 years old|
|Overseas Emergency Assistance||Not Included||Unlimited|
|Accidental Death||Not Included||Not Included|
|Emergency Dental||Not Included||$500|
|Pregnancy (max weeks)||25 weeks||25 weeks|
|Resumption of Journey||Not Included||Not Included|
|Hospital Cash Allowance||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Unlimited|
|Loss of Income||Not Included||Not Included|
|Permanent Disability||Not Included||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included|
|Delayed Luggage||Not Included||Not Included|
|Credit Card Fraud||Not Included||Not Included|
|Travel Documents / Passport||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)|
|Luggage & Personal Effects||$5,000||$5,000|
|Rental Vehicle Excess||Not Included||Not Included|
|Motorbike / Moped Coverage||Not Included||Not Included|
|Domestic Pet Care||Not Included||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra||Optional Extra|
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