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Woolworths Basic Travel Insurance

Woolworths Basic Travel Insurance

Overseas, Domestic
2.8 from 9 reviews

Reviews

2.8

9 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(5)
  • Value for Money
    2.5 (4)
  • Transparency
    2.0 (4)
  • Customer Service
    2.0 (4)
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Paul F.

Paul F.South East Queensland, QLD

  • 2 reviews

Terrible Customer Service

published

Due to Virgin collapse and refusing refunds. Turned to Woolworths Travel Insurance for our claim and encountered two very, very incompetent employees, I now have a cancelled policy with no further response from customer service staff. Very scripted rejection of policy
Definitely would not recommend this service

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Overseas experience with company Very satisfied with assistance when I had a heart attack

published

When suffering a heart attack in Thailand the assistance and phone calls were of much help and comfort The claims department were equally helpful as it was a substantial amount

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
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1 comment
Woolworths Travel Insurance
Elisabeth L.Woolworths Travel Insurance

Hi P Jennings, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Lissa J.

Lissa J.

  • 2 reviews

Don't bother...

published

If you want a company that will suppprt you in time of need when travel gets cancelled DON'T bother with Woolworth's travel insurance. Such a waste of money buying the insurance.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Type of ClaimOther
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
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Sujenna

SujennaSydney, NSW

  • 5 reviews

I Will be going elsewhere for travel Insurance!!

published

The policy was a waste of money. It seems Woolworths, like most insurance companies, tries to wriggle out of any policy on fine print wording. Find another insurer as i shall be going elsewhere.

DestinationNorth America (inc. Hawaii)
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedNo
1 comment
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance
Holly EA

Holly EA

  • 3 reviews

Simple policy and claims process

published

I have used Woolworths twice and found their policies simple to buy and good value for money. I had an unexpected medical situation while I was away and the claims process was simple to complete and they honoured the claim within a week.

DestinationSouth America
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
Insurance Cover ForAdult
JimM

JimMNewcastle

  • 2 reviews
  • 1 like

Don’t get this product if you think you are at all likely to make a claim

published

Unfortunately due to circumstances out of our control we had to amend our travel plans. Woolworths deemed this to be a delay expense and would not cover the claims we had made to recoup the costs incurred.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance
Johnno

JohnnoSydney

Finally Travel Insurance that works

published
Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
David S

David SGreater Melbourne (Inner), VIC

  • 9 reviews

This product should not be sold to anyone. I DO NOT TRUST THIS COMPANY

published
Insurance claim madeNo
Ray

RayHornsby

  • 3 reviews
  • 6 likes

The compensation of my lost item is fair and satisfactory.

published

My drone flied away in my trip in New Zealand which I don't suppose it could be covered by Woolworths Travel Insurance. After read the Woolworths Travel PDS again, I determined to lodge my claim. Following her claim procedure, I have a warm receive and very responsive communication through email. The compensation is fair and satisfactory. Thanks for Woolworths Travel Insurance and we have a peace of mind to travel.

Insurance claim madeYes
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Questions & Answers

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