Staying with Woolworth's Auto Insurance
I wrote a bad review but I've revived it now after a very positive experience with Woolworths. I'm 72 and was in business 50 years. I know things go wrong at times and problems arise. It's how you deal with those problems and treat customers that is important.
I had some teething woes with my Woolworth's no fault insurance claim but they have really now corrected everything and I am very happy with the response. No need to go into details but they were much faster and more efficient than some big name insurers I have dealt with.
So at the price of their insurance and pleasant dealing s with Woolie's staff I'm happy and I'm staying with Woolworths Auto Insurance.
# I see some reports on Woolworth's preferred body repairers. I used their repairers -P & K Accident Repair Centre P/Lin Leichardtt Sydney and I'm delighted with the work. Excellent and nice people to deal with.
Woolworths insurance A1company
Woolworths car insurance I was very impressed with my claim,someone backed into our new Subaru Outback in a car park and took off without any information, so we were up for the excess, the insurance claim was so easy,did it over the phone,put in the report ,got a claim no. Next went to our own smash repair,he put in the quote next day accessor passed it quite a big repair, was done within a week. Could not have asked for any better service A1 company Many thanks.
Worst customer service.
They have the worst customer service. Their system makes a mistake and I have to pay them on top for them to change it and fix it. If your systems fails suck it up and fix it. Don’t ask for more money because you have a system failure. Don’t recommend this at all.
My experience was good with Woolies car insurance. They provided me with the right level of assistance post accident to ensure settlement is done swiftly. Only negative is the wait time once a call is placed but could be improved by establishing a call back system. I am likely to re insure with them once I get a new car. This is an excellent product - Woolworths Drive Less Pay Less, as I don't drive that much.
Cheap & Nasty
My wife had an accident 4 weeks ago, other party was obviously speeding. My wife ended up in hospital and taking several days off work, other party absolutely fine. Have received the first contact from Woolworths since the accident tonight, 4 weeks after the incident. Absolutely bloody reprehensible service. Going elsewhere.
Good cover after an early hiccup
From set up to price we have been happy with the service but after making my first claim in 20 years there was a small hiccup in the process. I lodged my claim online on the day of the accident but was then told it would be a few days before it could be actioned. I have been paying for a hire car but as a claim number had not been generated i couldn't access the hire car. After repeated calls the very helpful lady set it up for me and all went smoothly from there.
My issue is that by lodging my claim online i was disadvantaged as the claim number wasn't generated. If i had called i would have had my hire car the same day.
Having to pay out the balance of my monthly insurance premium is interesting as i am paying for a service i no longer have. By paying this i am theoretically insured until May 2020 however my car has been written off.
Do NOT use their preferred repairers
Preferred repairers look after the insurance company, so will do they cheapest job to repair the car.
My car was repaired very poorly and 14 months after the accident I am now being paid out because of the faulty repairs. There was a lot of phone calls, disagreements and heartache. They have cancelled the rego on the car because they are going to pay me out....but I will not see the money for ? four weeks! So am without a car and asking for a hire car. I did have hire car option in my policy.
Do not insure with Woolworths!
The ONLY good thing is the price, but you get what you pay for. Customer service is fine, but you have to wait a month for repairs. It took me two weeks to see the assessor, and a week to get the repairs authorised by Woolworths, and then another week and half in the workshop because they only have a few centres around Melbourne, none of them were local to me, (all extremely busy) and don’t open Saturdays. Very disappointed
Wait too long to repair my car
Why should I wait for one month to repair my car!? You only have one car smash repaired company to work with in Sydney? I am not the one at fault, why should I drive a smashed car to get assessed by a car smashed repaired centre and then drove it back to wait for the result of the assessment and then wait for nearly a month to get my car repair done? I have 30 years experiences in driving and lived in Sydney for 14 years in total. I always got my car repair right after it got damaged. Woolworths is a big well-known company, I cannot believe you only got one car smashed repair company to work with. I need my car everyday and I cannot believe my insurance company take the life of my family under the risk for nearly a month- should I drive my smashed car to pick up my kid or buy groceries for living?! Is it safe to do so?!
Terrible customer service
I rang about my policy and waited 30 mins to speak to the CSR who then transferred me to another team to discuss the policy and i was on the phone for 50 mins and still no answer very poor service i have now rung 4 times and today I got through hooray but they could not help me as from one year to the next my insured value has been dropped by 34% and the premium up by 10% am looking around to find another insurer
Very Disappointed Peter
Woolworths are customer focused
I currently have 9 policies with WW. 4 houses, 4 cars, one contents. This is my 3rd year and eventually moved them all over. I have read the PDS and its very comprehensive and similar to other insurers. I currently work and sell insurance but can not compete in the pricing, even with a staff discount.
I checked 4 insurers & WW were cheapest next to Aus. Seniors, who I now find rate much better, despite both using Hollard Insurance underwriting. Check with both as they have great policies, particularly if you drive low distances per year, however, they DO NOT have protected N.C.B.
You get what you pay for
The call centre staff are not consistent. Ring 3 times, speak to 3 staff members and get 3 different answers. Management need to implement better training to ensure customers only need to call once
Can't fault it.
I have nothing but praise for Woolworth's Insurance the way all was handled, & the quickness of
There was no problem with the staff, who were very professional each, & every way.
I was involved in an accident as I was not at fault but the at fault driver had insurance through racq. Woolworths could not do enough to help I spoke to an Australian lady who put my claim through waived my excess as I was not at fault I have had my car assessed and booked in within 4 days they are the best. Very understanding very happy with Woolworths insurance once again thank u Woolworths for the peace of mind and awesome service.
Great service best we have had
We found it easy to apply on line and value for money and cheaper than the rest.the online help was very helpfull and their knowledge was outstanding,and pleased by response time
Unable to cancel policy
If you need to speak to a customer representative you will not get through. This is a tactic so you are unable to cancel your policy or make a claim. They have outsourced all their staff to India to cut costs. And by making you wait on hold until you hang up is another tactic of theirs.
Don’t Insure with Woolworths- they don’t deal with Claims directly and my experience has been drawn out and frustrating
My claim took over 6 months to get repairs done and now I’m chasing them for refund of excess!! They demanded I pay excess even though they had details of company who accidentally damaged my property
Woolworths Insurance avoid they are disgusting to customers!!!
I have sent over 25 emails multiple phone calls all on hold for over 30 minutes!!! I have been trying to cancel my DECEASED DAD'S car insurance with this disgusting company for over 2 months have sent all the relevant information they require to refund the $639 they took from his account unlawfully as I told them i would never deal with a crap company like Woolworths insurance AGAIN!!! I don't think my Dad's estate will ever see the $639... DISGUSTING!!! I'll be reporting them to Consumer Affairs ACCC and Fair Trading!!! disgusting company run by moron foreigners that cant even speak english let alone deal with any issues !!!! They just take your money and don't deliver !!!!
Terrible accessor and repair shops
Very bad accessor and recommend repair shop. You should never send your client to lustre glo shop in marrickville. Very wrong attitude. If they can not fix your car then they will blame wear and tear what a joke
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