Simple road side assistance Snowballs out of control!
This is my first year with Woolies insurance. I picked Woolies insurance as I was happy with the price and service, however I have been left feeling very frustrated that a simple stolen tyre took 4 weeks, lost wages and a lot of hassle before I finally got my car back. Firstly, I rang road side assistance only to have them transfer me to claims when the word stolen was used. Then the car was towed without putting spare tyre on car, sent to Manhiem (write-off depot) before it was assessed, towed back to mechanic, still without a tyre and now wit...hout rego plates. I then spent 2 weeks chasing around for my plates (as the mechanic could not start work without them) only to be told by Roads NSW that I could have just claimed them as lost and get replacements - at my cost of $110 (standard issue which I am also angry about as my original plates had a designer pattern on them - to replace it would take another week and $299). I am just disappointed in the whole process as it snowballed out of control. I am still waiting reimbursement for the rego plates.
The worst insurance spatially the claim manager Kisha very disrespectful person
The claim manager is very disrespectful person wich is Kisha
When I talk to her she doesnt let me talk at all my car has been in a an accident over 2/3 months and not fixed yet
My policy was great value for money.
I had to put in a claim after a the hale storm that hit Sunshine Coast. It was processed in 3 days and everyone I spoke to was professional eager to explain the details and help.
Policy price was good value. Lodged a claim on the 8/11/19 still waiting on funds was told sometime next week which will be sometime after 1/12/19
Was told that they will be taking the rest of my policy out before I get my payment I understand if I was the at fault driver that I would have to pay but Im not the at fault driver my car was parked and it was hit. If I rang and canceled my policy I wouldnt have to pay RIGHT!!!!! So why should I be penalized for something thats not my fault . Wont be insuring my next car with Woolworths insurance nor any policy
Like they say you get what you pay for
The poor, poor, poor customer service, terrible and slow processes, handling of unresolved issues and on hold wait times (and that includes web chat) are enough to make me pay more to go elsewhere! Thank goodness I have not needed to make a claim. I expect claiming would be a nightmare! Run, dont walk away from this company before you regret it!!
Quick response,good customer service
Very quick response and good customer service .i recommend to go with Woolworths insurance.made claim is very fast and efficient.car picked up same day even though after hours.thank you wooly
The reviewer stated that an incentive was offered for this review
Perfect and very helpful I put in a claim and the next morning I had a phone call and on that day my car was sorted. Very fast and efficient
Do not use Woolworths insurance customer service terrible and clauses you dont realise until its too late
Customer service terrible, on hold for over 30mins at a time and still not resolving issue. Call centres over east so after 3pm perth time takes even longer to get response. Our car was hit by an uninsured drunk driver, we have car hire with the policy which is something I always ensure as rely on car for work being a nurse and doing on call out of hours. We only had 20 days car hire and although the car had been certified to get fixed all parts had been delivered to repairer we had to wait weeks for our car to be fit in, with us then having t...o foot the bill for the extended car hire. Woolworths did not care, no empathy no calls to the repairer just our tough luck having to pay out when the fault was not ours in the first place. Never again, RAC all the way, dealt with them before and everything was great I wish I had not tried to save a few dollars ultimately it has cost me.
Try answering the phone
Waited 30 minutes for someone to answer the phone and got fed up hearing the same message over and over. The compare the market woolworths link doesn't work so I'm going somewhere else.
Fair and easy process and I had a good reliable repairer
Fair and easy process to claim just the claim team need more proactive to inform customer, communication is counting.
The Repairer was excellent with everything in any ways thank you. Great choice
easy to set up. two weeks to settle claim, 12months policy. no roadside needed. I was surprised my car was written off easily, as I would have liked it repaired, as I was the innocent party hit by a "failure to give way driver" the police said.
A very pleasant surprise!
After a passing pickup truck cut in too soon on the Hume Freeway and cracked the windscreen on my Citroen, I contacted Woolworths via their online claim form. They rang back within the promised 3 business days, answered my questions, and arranged a replacement by a local windscreen specialist. OK, I waited 10 minutes when I had to call back with further questions, but that's timely by today's wait times.
So, all in all, I can happily recommend Woolworths car insurance.
Customer Service is Appalling
They will only allow you to pay by direct debit. Spent 2 hours on hold and when someone answered I was then disconnected. This company is to hard to deal with. I had to ring them to tell them I wanted to cancel my insurance. I finally got hold of a customer service officer on line who has cancelled my policy. The policy is cheap but their is no service. I would hate to find out how long it would take to put in a claim. You get what you pay for. Cheap and nasty. Should stick to selling food if they cannot provide the service. They want everything done on line and just take your premiums out by direct debit each year.
Worst car insurance company
My car was brand new car and in accident it was total loss and they make this process so complicated in giving the claim. Don't buy woolworths insurance. Worst service.
Very long and slow process to have minor damage fixed.
The whole process took 9 months to fix minor panel damage. Repairer took most of the time. Then they asked for the excess in cash...what places these days does that?
Excellent Customer Service
We have recently started using Woolworths Car Insurance for both of our cars and have dealt with their customer service team on several occasions. They are always so friendly and so helpful. It is so far the best experience with car insurance we have had and would highly recommend them to anyone looking for car insurance. Affordable and great service.
Bad and delayed service with claims
I will never insure with Woolworths again. The nightmare I experienced with a not at fault claim was ridiculous. Constantly chasing, false promises. The whole process was absolutely utterly frustrating.
Understanding claim process - very happy.
My car was written off due to hail damage. I requested to hold onto the car until a specific date for personal reasons. The claims officers accommodated this request and were understanding and respectful. The money was paid in 1 week after they had collected the car. Very happy. We also have our house insurance with them, and made a claim for damage due to hail to our house, and again, they were fantastic.
Really affordable and very efficient in processing claim
Really affordable and very professional and efficient in processing our claim we had our money with 16 days of the accident. Really recommend. This is the first year that we gave used Woolworths Insurance and are looking at changing over for our other insurance needs
Disgrace to the Insurance Industry
Waiting time 58 minutes to get through to Claims Department. Told would be refunded excess of $2000. Not a fault, had witness and policy report and Road Rules 2014 which clearly stated we were not at fault.
They sent the refund to my DECEASED Fathers account. :( :( Now still waiting on cheque to arrive. Now over 2 weeks and still waiting. I am totally appalled by the "don't care" attitude.
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Questions & Answers
hi i have a question about claim procedure.i hope a could speak to a good representative.please help
If you have an accident, can you select the repairer?
You can read their policy online or they will tell you if you phone.In their booklet they say they will guarantee everything if repairs are done by a repairer appointed OR approved by us.[for as long as you own the car.] There is NO protected NCB.
Zoe H.Woolworths Car Insurance
Thank you for the question, the answer provided by Paul is correct. You have the option of obtaining a quote from your preferred repairer however it will need to be approved by our claims department before any repairs can be completed, please let us know if you have any other questions that you need assistance with, we will be more than happy to answer them. Alternatively, you can contact our friendly sales team on 1300 10 1234 and they will be able to answer any question you may have.
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