Listing monitored by Woolworths Car Insurance

Reviews

  • Value for Money
    2.6 (329)
  • Customer Service
    2.4 (339)
  • Timeliness
    2.3 (231)
  • Job Satisfaction
    2.6 (167)
  • Transparency
    2.3 (276)
  • Claim Resolution Time
    • <1 week (35)
    • 1-2 weeks (21)
    • 2-4 weeks (54)
    • 1-2 months (56)
    • 3+ months (45)
  • Claim ApprovedYes (181) · No (45)
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Gave wrong information saying I had choice or repairer when I did not and there was no option to pay extra for it.

published

I did not lodge a claim. Misleading information as I was told I had choice or repairer Does not offer Choice of repairer even as an extra. Not a happy customer

Incentivised Review No
Insurance TypeComprehensive
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
LC
LCBroadway
  • 6 reviews
  • 9 likes

double charged... 5- 10 days to et money back

published
Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)

Steer Clear of Woolies Insurance - Sold my Car they refused to cancel the policy.

published
Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Car Insurance

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Travel Bug
Travel BugMelbourne
  • 23 reviews
  • 22 likes

My first claim. Fantastic service

published

I have been with Woolworths for 3 years now. Had to put in my first claim for vandalism to my car. Called up and was dealt with over the phone (local not an o/seas call center) with in minutes. Claim was processed quickly. Was told to take my car to a repairer over an hour away (as I live in country). I asked if I could use a local repairer and that was no hassle. Claim was approved within days, car was booked in for repair within 2 weeks. Friendly call center staff. Not one hick up throughout the whole process. Would not hesitate in recommending them to others.

Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Momo
MomoSouth East Queensland, QLD
  • 2 reviews
  • 1 like

DO NOT SIGN UP TO WOOLWORTHS CAR INSURANCE

published
Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
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Johnny C.
Johnny C.
  • 2 reviews
  • 2 likes

Wont honer their initial sign up bonus of $60 woolworths voucher

published

The price of insurance is around the same as other companies and wont honor their initial $60 woolworths voucher and $10 off groceries over $60 every month, they dont want you to remember these initial bonuses for signing up.

Value for Money
Customer Service
Woolworths Car Insurance
WW Customer ServiceWoolworths Car Insurance
Karen w.
Karen w.Perth, WA
  • 4 reviews
  • 3 likes

Charged after cancellation

published
Value for Money
Customer Service
Woolworths Car Insurance
WW Customer ServiceWoolworths Car Insurance
soggy
soggyPerth, WA
  • 2 reviews
  • 1 like

Cheap for a reason....don't bother claiming

published

I had experienced accidental damage to my vehicle in January 2021 and the claim was still outstanding in May 2021. Over 60 attempts to get this sorted by telephone and visits to garages for quotes to repair. I cannot recommend any Hollard underwritten insurance company because of this. Avoid at all costs and try the market leaders as the extra costs are worth it.

Value for Money
Customer Service
Woolworths Car Insurance
Brock B.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)
Palpasa S.
Palpasa S.Sydney, NSW

No replacement car while car repair being done.

published

I'm in drive less pay less comprehensive car insurance. The whole point of taking comprehensive insurance is to be covered when you have a incident. I just got to know that I won't get replacement car because I didn't choose that extra cover. I mean shouldn't that be a basic thing that you will need a replacement car when your car is being repaired through insurance. I don't if other insurance are the same but this doesn't sound good to me.

Value for Money
Customer Service
Woolworths Car Insurance
Brock B.Woolworths Car Insurance
Car Insurance

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Gill
GillPerth, WA

Beware if you choose not to renew.

published

I cancelled/decided not to renew my policy using the online system as advised. Woolworths took the full amount from my account and 10 days later I still don't have the money back. They were very quick to post a letter stating my policy was cancelled while still holding on to nearly $600. Waited 30 minutes to talk to an advisors and am receiving mixed messages via email. At my wits end.

Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
SJF
SJFSydney, NSW
  • 2 reviews
  • 1 like

Don't do it!!!!

published
Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Ale D.
Ale D.Greater Melbourne (Outer), VIC

There is a reason why it is cheap

published

It is not at the same level as the really good companies. A person hit the back of my cat and the insurance representative requested 1 or 2 weeks to “contact” the 3rd part. Really? This would never happen with one of the big boys. (Claim 1056209)

Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Moe S.
Moe S.Sydney, NSW
  • 2 reviews
  • 1 like

Beware of insuring with any Hollard backed insurance company

published

Everything is fine as long as they're taking your money, but when you make a claim - they start an "investigation" even you're not at fault and can identify the other driver who admitted fault. Took them to the industry Ombudsman - AFCA and their lies start showing through. Beware, go elsewhere - you only have to google "Hollard" to see how awful their reviews/customer service is.

Value for Money
Customer Service
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Very happy

published

The policy is great value. Even without the 10% off once a month when purchasing at Woolworths supermarkets, the value is great. If I had a family at home, the 10% offwould constitute a great extra saving. Claim resolution was not a problem. Car was picked up a day of two after the accident and repairs began immediately. The repair work was faultless. We have been with the company for two years.

Value for Money
Customer Service

Other Car Insurance

 
 

0.0
(1,234)
barry
barryPerth, WA
  • 2 reviews
  • 1 like

woolworths don’t touch like the money but not service, try ringing explain itself get left hanging on phone

published

won’t touch insurance again get left hanging on phone. worst i have had. took renewal without permission after i cancelled policy

Incentivised Review No
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Car Insurance

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Read more reviews - page 2

Questions & Answers

Shane G.
Shane G.asked
Comprehensive Car Insurance

How long between determining a rite-off and recieving a pay out

4 answers
Moe S.
Moe S.

4-5 months ar least

Reviewer R.
Reviewer R.

Do you mean write-off and receiving ?

Shane G.
Shane G.

Yes

Natalia J.
Natalia J.asked
Woolworths Car Insurance

If you don't have the car insurance access money upfront what happens? Can you pay it off?

1 answer
Reviewer R.
Reviewer R.

Why not simply ask them directly

Paul LW
Paul LWasked
Woolworths Car Insurance

I switched from AAMI who dont allow choice of repairer
Do Woolworths Insurance allow my choice of repairer?

4 answers
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance

Our policies do not offer a choice of repairer. An appropriate qualified repairer appointed or approved by us will do the repairs.

Reviewer R.
Reviewer R.

The answer is already covered in their policy and listed on this page

Paul LW
Paul LW

Not helpful Reviewer R. Woolworths Car Insurance replied 2 weeks ago

See all Woolworths Car Insurance questions

Get an answer from our members and Woolworths Car Insurance representatives

Woolworths Car Insurance

Details

Woolworths, underwritten by the Hollard Insurance Company, sells three car insurance policies: Comprehensive, Third Party Property Damage Only and Third Party Fire and Theft.

Points of praise for Woolworths Car Insurance

Reviewers noted that Woolworths' policies were easy to set up, with polite customer service. Another point worthy of mention is that reviewers observed their claims were resolved quickly and easily, with minimal delays when it came to Woolworths responding to claims.

As one reviewer put it, ‘I say thank you Woolworths for your prompt service, and the speed you operate at.’

Pain points with Woolworths Car Insurance

Unfortunately, the higher number of 1-star reviews agreed that while they experienced polite service at the start of the claims journey or when signing up, they encountered less friendly and helpful service when processing claims in Woolworths' call centre post-claim lodgement. Generally more evasive customer service was cited, including being put on hold for an extended period of time.

Reviewers also mentioned that while Woolworths offered cheap premiums initially, there were steep price increases in consecutive years. Another pain point involved frustration with Woolworths’ exclusive car repair centres. The nature of these frustrations involved smash repairers being too far away from people’s homes to be convenient, or that drivers were left waiting for months for their cars to be ready for pick-up.

Compare all 3 Woolworths Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterHollardHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedZero Excess Optional Extra
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra for up to $70 per day for up to 14 days.

Not Included

Optional Extra for up to $70 per day for up to 14 days.

Emergency Transport & AccommodationUp to $500 if you are more than 200kms from home and your car cannot be driven.Not IncludedUp to $500 if you are more than 200kms from home and your car cannot be driven.
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Optional Extra for up to $70 per day for up to 14 days.

Not Included

Optional Extra for up to $70 per day for up to 14 days.

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot OfferedNot Offered
Hire Car after Theft

Optional Extra for up to $70 per day for up to 14 days.

Not Included

Optional Extra for up to $70 per day for up to 14 days.

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover IncludedNot IncludedIncluded
Trailer & Caravan CoverIncluded up to $1,000Not IncludedIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500Not IncludedIncluded up to $500
New-for-old Car Replacement

Must be within 24 months of first registration, and you are the first registered owner.

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedIncluded
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 Woolworths Car Insurance
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