Reviewer Photos & Videos
I like how you can pay in monthly installments makes it easier for me rather than having to pay 6 or 12 months lump sum
This is the first claim I've made ever so I don't have anything to compare it to however it took almost 2 months to settle probably due to my still being under finance and working a final payout figure
Competitive priced insurance, easy monthly installments
Easy to set up and monthly installments made it easy to pay. Unfortunately had to make a claim which took them 2 weeks to sort out the location of the car even after giving them the exact location and contact details. After this it took another 10 days to finalise and pay my claim. If you need to claim prepare to be without a car for at least 3 weeks at your own expense.
Very bad system and process
I lodged a claim and had to continually call up to check on status and every time the information that had been sent in had never been attached to my claim and had to repeat process a few more times
Not worth one star.
The sad thing nowadays is that Company's do a lot of back slapping, spin and empty TALK. We as consumers only get to see the true nature of them when we have a problem and see how their talk stacks up. Woolworth's car insurance for me at least has been a BIG FAIL. When I took out a policy last year their price was fair and they were as usual all smiles to take my money. This year it comes time for renewal and the value of my car on the policy drops significantly while the price for the policy goes up. This seems counter intuitive since I have m...ade no claims. Worst of all is that they refuse to take any form of payment other than Direct Debit. In plain English they want unlimited access to dip into my bank account at will. They demand I sign away my financial rights. This is a clear sign of criminal cartel behavior in a time when they cant even pay their employees correctly. So shame on you woolworth's for trying to extort me with your fake offer, it's fake because I can't pay it with any normal form of business transaction that does not compromise my financial security. Shame on you also for spamming me with conflicting e-mails full of lies and shame on you for being a bad corporate citizen.
I needed to make claim spoke with helpful staff member and My claim was resolved quickly and easily with minimal contact after the initial claim was put in. Very happy with the service
As good as it gets!
Best value Comprehensive MV Insurance Policy out there IMO. Claim was handled talking to a live person and she was helpful, a good listener and excellent to deal with.
The claim took about 12 days to process (I was not at fault) and they allowed me a choice of repairer (which I needed to remind them of) because they might otherwise have chosen a lesser repairer (Mercedes Benz metallic colours are hard to match) and I wanted a good job done.
Overall, extremely happy!
My claim was delt with in a timely manner all discussion over phone were polite and informative
Good value policy easy to setup
Claim resolved quickly easy to deal with
2years with Woolworths insurance would and have recommended Woolworths insurance to friends an family
Not required road side as yet
Renewal a Nightmare!!
After have a slight MV accident Nov 2019, the Claims Dept were FANTASTIC!! My car was repaired by The Body Shop & they were fantastic. When I was trying to change my Renewal details, it took 2 wks before I had any satisfaction. Staff were useless with no communication between each Dept; a Supervisor would NOT speak to me; no phone calls returned but finally a lovely lady rang and solved everything. Extremely Happy Customer now......
The reviewer stated that an incentive was offered for this review
Easy to deal with
Yes good value insurance
2-4 weeks for claim to finalise
4 years been with company with 2 cars
Good I did not have to chase it all done within time frame they promised.
yes good value
about 2 weeks allup
about 6 years
n/a every thing was done in an excellent manner what else can i say i will continue to stay with woolworths insurance thank you.
Great value comprehensive car insurance and friendly
After the hail storm in Canberra in January 2020 my car had extensive damage and lodging a claim on line was easy. Thank you Woolworths car insurance and Absolute Dent Repair for fitting my car in to be fixed whilst I went away on holidays in February for three weeks. Received my car back in four weeks and my WRX is back to perfection.
Woolworths chose a local quality repairer for my hail damage. We did not have to herded into a barn and dealt with in an impersonal manner like many others. Well done Woolworths, first rate service and repairs.
Great value, 7 days later was car was fixed. Only new to this insurance company, I’ve just advised my sister and mother to join. Very easy set up. Thank you.
worse service ever
they did nothing to organise the repair of my car and I organised tow truck, repairer and quote myself without any of there help. They also couldn't organise a tow truck on the weekend. worse service ever and will be the last year I am insuring with Woolworths.
Trouble Free Claim
Lodged claim over the phone, went to panel shop for a quote, car repaired a few weeks later. About as hassle-free an insurance claim could be, would recommend Woolworths Insurance to anyone.
Easy to set up, cheap, easy to deal with, easy claim and trouble free with claim. Have been with them with a couple of different cars for probably 3 years and will continue
Worst insurance company in the country
Had an accident on March 4th where a city bus (public transport) hit the side of our car when taking a turn. We took the normal steps (filed a claim with Transport NSW, filed a report with the police, and filed a claim with the insurance). It is now March 31 and the insurance has done NOTHING to sort this out. They told us over the phone they would follow up with the police, Transport NSW, and a witness who provided her details, but nothing has happened. They did send a letter to me saying that I had hit their customer's car and that they were ...seeking damages. So they placed me, the person who filed the claim, as the person responsible for hitting my own car and driving away. We have had to call customer service at least 10 times to follow up on this; have had to make several corrections to the details they lodged in the complaint as they were incorrect, and have had to follow up ourselves not only with the police and Transport NSW but also with their own affiliate company responsible for tracking down the driver who hit us. They have been confrontational over the phone whenever we bring these issues up, and they still have the nerve to say that because they don't have the guilty party we will have to pay the excess on the car repairs. They have sent no communication to us whatsoever, other than a text message to my phone with my claim number. Worst service by a company ever, in the insurance and possibly any other industry.
Had a small bingle.
Rang and completed my claim with great customer experience, simple, and efficient.
Had my vehicle fixed and back on the road quicklu with no fuss.
Repairer was great.
Thank you all for a great service
Good but can be better
Good value policy. Speedy interaction with claim. Follow up with claim need to be better. Need to be proactive than reactive. Overall a good experience and will stay with Woolworths.
Yes, policy was good value and claim was resolved very quickly. Am with this insurance maybe more than three years already. Why do you need more than thirty words? My reply is already factual.
Questions & Answers
Do drive less pay less unused kilometers rollover to the next year. Example if i choose 10,000 kms usage for the year & i only do 8,000 do the unused 2,000 km's give me 12,000 km's in year 2 of my policy.
Brock B.Woolworths Car Insurance
Hi Steve, thanks for reaching out. You are absolutely correct; any unused kilometres will roll over onto your next policy period. Ensure you are adhering to the end odometer reading on your renewal document. We hope this helps in answering your question.
I have the international valid licence. Will i be able to get insurance for my car?
Brock B.Woolworths Car Insurance
Hi Sukh, if your international license allows you to drive within Australia, you are able to purchase Insurance for your vehicle assuming you meet our criteria. We hope this helps in answering your question.
Who is repairer after accident
Elisabeth L.Woolworths Car Insurance
Hi Bev, thanks for sharing your question. In the event of a claim, you can specify your preferred repairer for review by our Claims Team. This decision is ultimately up to our team and is determined on a case-by-case basis. Thank you.
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