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Waste of time
Never again, stay well away! Poor when making a claim, hand balling , long waiting times, hang ups etc etc...... premiums go up whilst value goes down. Just pay the extra and go with someone else!
good luck trying to get a hold of em
got woolworths insurance for my ute. but trying to contact em once you have got a policy is a nightmare. Must have Plenty of sale reps but Absolutely zero customer service staff. Avoid at all costs
Unnecessary withdrawal from my account
I recently cancelled a renewal with them for my car insurance. However, they still made a withdrawal from my CC for the renewal even though I cancelled the policy 2 days prior.
Day light robbery
Firstly, this is an insurance product branded for Woolworths, not an actual part of Woolworths company. Secondly - as soon as you need to claim, they will tell you to go away. Communication is non existent, they are in the business of taking your money, not in the business of providing any kind of service for it. Stay away from them as wild fire - cheapest insurance on the market for a reason.
Got the cheap comparison quote to lead you in then
Got the cheap comparison quote to lead you in then It’s 250 dollars more and excuse is we can’t see what the comparison website price after 40 minutes on phone.
Horrible waiting time!!! 30in++
14/5/2021 waited more than 30min and the moment the person picks it up, it got cut and have to called again and waited another 30min++, no one seems to be working in the customer service (not the first time)
Terrible wait times, tardy customer service
20 min wait times on phone to get quote. Person stuffed up info on existing policy, causing another 20 mins to confirm stuff up then another 20 mins to cancel
Horrible customer service and sneaky increases in premium with auto renewals.
I have car insurance with Woolworths which gets renewed annually. I have had no crashes or claim history, ever, and they increased my premium whilst sneakily reducing the insured amount. They just send you an email and if you don’t read the document carefully and call them then they catch you out for a whole year. I called them multiple times only to be put on hold for over 20 minutes each time and the call being conveniently disconnected half way through. I am on hold again whilst writing this!!
Had a debt collector letter on behalf of Woolworths today, an 82 year old client of there’s hit one of my trucks after running a red light and these morons send me a letter stating I owe a yet to be decided amount as I’m at fault despite two eye witnesses and video footage!
Twice the price of budget direct!
Woolworths was $117 per month, budget direct was $48 dollars per month, with higher cover. Strongly recommend you don’t go with Woolworths insurance unless you have money to burn. S
- Comprehensive Car Insurance
Woolworths Car Insurance has very Suspicious Practices
Woolworths insurance is actually Hollard Insurance. Hollard's practices are very suspect. Here's what they do.
The insured value of the car is always much less than the real value. When you claim they get a quote for repairs to be higher than the insured value of the car. In my case this was highly over quoted and included items not related to the damage.
They will then write off the car and offer to take it away for the under valued price.
If you want it repaired, in my case I got a competitive quote under the car's value, they wi...ll reject the claim. Shocking practices. How can they accept the claim then write off the car, if it profits them, but reject reject the claim if doesn't profit them? Be aware of this so you don't get caught.
Not worth the frustration
My home & contents insurance policy ran from 2018 - 2021 where I lodged 3 claims (about 1 every 6-12 months). If you have to lodge a claim be ready to micro manage, its going to take hours of your time.
Extended wait times every time I called from 2018 until present - and I was always the one who had to call as 'return phone calls' just didn't happen.
On average I'd contact claims department 5 times before something was processed, and I would really need to press the claims officer to complete the task (as opposed to having someone else...
The problem with Woolworths insurance unlike other insurance companies is because they’re stingy.
Just avoid it altogether, sure it’s cheaper, but at the end of the day, the money which you’re paying them will be kept and chances are you won’t be covered
Wait time on phone
Called re renewal of my car policy. After 30 minutes on hold finally got onto someone who was unable to update my payment details as their system was not operating properly. Also tried online chat but would not connect. NOT GOOD ENOUGH for loyal customer.
Roadside assistance is hopeless
I got Woolworths car insurance back in July 2020 and opted for roadside assistance – fast forward to Good Friday 2021, my car breaks down on the drive from Sydney to my Mum’s for the Easter weekend. Mum lives 6 hours north of home, so I am stuck on the side of the road with only the company of a crow, a farm gate and a freight train.
I called roadside assistance and was helpfully told the car can be towed to a mechanic, provided I tell them which one. Not from the area, I had no idea of the mechanics, the operator then reminded me their polic...y was to not let people ride with the tow truck driver due to COVID. I said goodbye and that I would call back once I’d found a mechanic. A Google search later I found a mechanic, dialled and they were helpful and said they’d come to me run the dyno machine on my car to see what the problem was and if the car definitely needed a tow. The mechanic arrives, and confirmed it needed a tow so I called roadside assistance back and got told the same thing about towing i.e. yes we can tow it but you can’t ride with the driver. The mechanic offers to drive me back, but he can’t wait around so suggested I leave the car and have the tow driver collect unattended. Roadside assistance told me, no can’t leave car unattended. So my option became wait with the car and walk 22 kms to the mechanic. In the end, I forked out $200 for the mechanic to come out to the car and a further $300 for NRMA roadside assistance who were happy to tow my car and let me ride with the driver. Woolies great for groceries TERRIBLE for roadside assistance.
I wasted more than one hour of my life to establish the car insuranced
I filled in all details over the internet, but I had an offer for an e-gift card for $50 plus 15% discount for purchasing through the net. There was nowhere a place where I could put the code X02CAR. So I called.
I had to verbally completed the whole process again, and with the same data the premium went up, because I asked for the e-gift card. The customer service girl had no idea what I was talking about, but said that the premium went up, because I asked for the gift card. That does not make sense and is false advertising. I finally reached...
Rude staff and slow service
I had a comprehensive car insurance with Woolworths for 3 years. Compared to the past two years, It needs longer waiting time to get to the claim team this year. And only one staff was polite. The others are very rude and never helpful at all.
I had a car collision but not my fault. They assessed the car and said it is not worth to repair it and paid me the agreed value. That much less than the market value. But the staff said when you renew your policy, that means you accept it. Yes, he was right. But his attitude was terrible. Having a car a...
- Comprehensive Car Insurance
I've been a member of Woolworths home & full comprehensive car insurance for the last couple of years and it's been nothing but dramas due to their incompetent customer service team.
I rang this week to let them know I was in financial hardship due to flooding repairs on my house. I asked if
they would be willing to waive/discount $80 on my fully comprehensive car insurance due to my circumstances and they refused (fair enough they are a business, you can only ask right?) My premium had increased $180 more from the previous year despite makin...
Cheap Nasty incompetent Avoid !
Id much rather leave a positive review but in this case that can not be done. Maybe if Woolworths pulled their finger out and delivered things it might be changed .
A close friend is Insured with Woolworths comprehensive car insurance .
She had an accident in a parking lot swiping her vehicle in a parking lot on a pole ,Left hand side and in shock and panic also scratched the front right side of her front bumper(Minor) On wall in-front
Put a claim in was asked to drive her vehicle to their repairer , was emailed to say would take approximat...
- Comprehensive Car Insurance
Wrong postal address updated in my policy
I used chat option to notify customer service to update my postal address, they did it wrong! I then wasted 28 minutes over the phone to speak to them to finally get it sorted!
Rang to get a quote. After being on hold for over 30 mins I had to deal with THE RUDEST and most pretentious person I’ve ever dealt with who did not want to help me in any way and spoke down to me. We went through the whole quote, I gave my email and phone number and asked her to email it through. We got disconnected and she didn’t call me back or email the quote. What a waste of my time! I asked if they had a 2 year new for old policy and she said “No...ours is 24 months” and when I explained that was 2 years she said in a snide voice “it’s 24...months”. She asked if I wanted market or agreed value and I said that was a redundant question if they have a new for old policy. She said I needed to say whether I wanted market or agreed value so I said, “Fine. Market value.” And she replied with “We don’t do market value at Woolworths insurance.” I’ve never been treated I such a disrespectful and disgusting manner.
Disgusting customer service.
No wonder it’s cheap. They say you get what you pay for and this is a perfect example. Claim went in ... I was stationary and hit by another car driving too fast not looking but because I was coming out of my driveway I’m at fault?! No cars on road when I started to come out of driveway then as I was half way out a car comes around corner and doesn’t even try to go around me. Absolutely disgusting communication. No one called for my side. Smallest dent in my car. Other driver claiming damages NOT CAUSED BY MY CAR. I had to pay the excess. Email...s sent multiple times for someone to respond. No contact for weeks on end. Worst insurance company I have EVER experienced. Please don’t bother replying with your auto reply Woolies I don’t want to hear your crap.
Talking coffee cup
how stupid do woolworths think people are?
I would never ever get woolworths insurance while they use a stupid talking coffee cup to advertise their product.
its beyond childish. its a pathetic advertising campain.
Doesn't even deserve 1 star
Changed my insurance cover over in December from my old car to my new car, no worries. Fast forward to today, my new car has broken down I'm in the middle of nowhere with my 3 year old, I call roadside assistance which I've previous used with my old car, to be told I haven't got roadside assistance, but in my certificate of insurance and my Woolworths login I can in fact see I have roadside assistance, with my new car details. So what's the problem? Oh I need to be authorised by customer service so I can be approved for roadside assistance team...to go ahead and log a call for me. What?!! But I already have roadside assistance I can see it?! I'm transferred to customer service who take over 20 minutes to answer, I'm then told no we can't see roadside assistance, we can add it for you now but you can't use it for being broken down now. But I HAVE roadside assistance I'm looking at it now! I'm put on hold again, they're talking to a supervisor now. By now my call is sitting on 40 something minutes, another 10 minutes go by and I'm then told the supervisor has investigated and I do have roadside assistance..well tell me something I don't know??? But why am I still talking and waiting on the side of the road for nearly an hour now because of your system error??? I'm transferred back to roadside assistance, customer service has to explain whatever this system error. It's 60 minutes now that I've been on the phone. Why...when a tow truck could have been well on the way by now!! Roadside assistance comes on the phone again, I have to explain where I am exactly by using my gps, and explain I'm heading back into my hometown. He then tells me the tow truck will be taking my car to a mechanic in a town in the opposite direction and 65kms from my town. I explain well why can't it be taken to my hometown mechanic where I can walk home from there since I have no car or no way to get back into the other main town??? He says because it's closer.... So back on my gps i go, and actually my hometown is closer.... I'm put on hold AGAIN! He finally comes back to say, I have a fair idea where your location is now and yes your car can be taken to your hometown mechanic. It's been well over an hour now, all for a system error? Didn't look like a system error when I logged into my account online and could see in black and white that I was in fact covered for roadside assistance. When the call is finally logged, I'm then out another 2 hours waiting for the tow truck which is fine but obviously by now I would've been at least an hour in if all this unnecessary "system error" junk had not have happened! Absolutely Pathetic customer service, absolutely despicable! These people didn't want to help me out today, they just wanted to look on their screens and tell me crap basically, no desire to actually help and assist their customers.
Do NOT take out a policy with Woolworths - you've been warned.
Complete lack of transparency regarding additional charges for excess for inexperienced drivers, over two months wait to book my car in to be repaired, clear desire to write-off my car despite minimal damage (which they did). NEVER again, and I work for Woolworths.
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