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Listing monitored by Woolworths Car Insurance

Reviews

  • Value for Money
    2.6 (337)
  • Customer Service
    2.4 (348)
  • Timeliness
    2.3 (240)
  • Job Satisfaction
    2.6 (175)
  • Transparency
    2.3 (284)
  • Claim Resolution Time
    • <1 week (36)
    • 1-2 weeks (21)
    • 2-4 weeks (55)
    • 1-2 months (58)
    • 3+ months (46)
  • Claim ApprovedYes (185) · No (46)
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Steve
SteveLaunceston, TAS
  • 3 reviews
  • 3 likes

Waste of time

published

Never again, stay well away! Poor when making a claim, hand balling , long waiting times, hang ups etc etc...... premiums go up whilst value goes down. Just pay the extra and go with someone else!

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Alex M.
Alex M.
  • 2 reviews
  • 3 likes

good luck trying to get a hold of em

published

got woolworths insurance for my ute. but trying to contact em once you have got a policy is a nightmare. Must have Plenty of sale reps but Absolutely zero customer service staff. Avoid at all costs

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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0.0
(1,234)
thelamchop
thelamchopGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Unnecessary withdrawal from my account

published

I recently cancelled a renewal with them for my car insurance. However, they still made a withdrawal from my CC for the renewal even though I cancelled the policy 2 days prior.

Value for Money
3/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Boris Net
Boris NetSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Day light robbery

published

Firstly, this is an insurance product branded for Woolworths, not an actual part of Woolworths company. Secondly - as soon as you need to claim, they will tell you to go away. Communication is non existent, they are in the business of taking your money, not in the business of providing any kind of service for it. Stay away from them as wild fire - cheapest insurance on the market for a reason.

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
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Eddie
EddieSydney, NSW

Got the cheap comparison quote to lead you in then

published

Got the cheap comparison quote to lead you in then It’s 250 dollars more and excuse is we can’t see what the comparison website price after 40 minutes on phone.

Value for Money
1/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Horrible waiting time!!! 30in++

published

14/5/2021 waited more than 30min and the moment the person picks it up, it got cut and have to called again and waited another 30min++, no one seems to be working in the customer service (not the first time)

Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Kate
KateGreater Melbourne (Metropolitan), VIC

Terrible wait times, tardy customer service

published

20 min wait times on phone to get quote. Person stuffed up info on existing policy, causing another 20 mins to confirm stuff up then another 20 mins to cancel

Value for Money
5/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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Vian
VianPerth, WA

Horrible customer service and sneaky increases in premium with auto renewals.

published

I have car insurance with Woolworths which gets renewed annually. I have had no crashes or claim history, ever, and they increased my premium whilst sneakily reducing the insured amount. They just send you an email and if you don’t read the document carefully and call them then they catch you out for a whole year. I called them multiple times only to be put on hold for over 20 minutes each time and the call being conveniently disconnected half way through. I am on hold again whilst writing this!!

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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0.0
(1,234)

Scammers

published

Had a debt collector letter on behalf of Woolworths today, an 82 year old client of there’s hit one of my trucks after running a red light and these morons send me a letter stating I owe a yet to be decided amount as I’m at fault despite two eye witnesses and video footage!

Incentivised Review No
Insurance TypeComprehensive
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Phil
Phil

Hi Amanda, thanks for your response, I’ve tried calling you guys three times and end up on hold for over half an hour! Please feel free to call me on 0448 399 502 thanks

Phil
Phil

Still no phone call, what a pack of blood sucking parasites! Try to look good by replying to bad reviews with a solution but fail to follow through

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Twice the price of budget direct!

published

Woolworths was $117 per month, budget direct was $48 dollars per month, with higher cover. Strongly recommend you don’t go with Woolworths insurance unless you have money to burn. S

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
mcoffey
mcoffeySouth East Queensland, QLD
  • 10 reviews
  • 3 likes

Woolworths Car Insurance has very Suspicious Practices

published
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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0.0
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TiaMaria
TiaMariaPerth, WA
  • 2 reviews
  • 5 likes

Not worth the frustration

published
Value for Money
2/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Car Insurance

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The problem with Woolworths insurance unlike other insurance companies is because they’re stingy.

published

Just avoid it altogether, sure it’s cheaper, but at the end of the day, the money which you’re paying them will be kept and chances are you won’t be covered

Value for Money
1/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
clubbie
clubbieSouth East Queensland, QLD
  • 4 reviews

Wait time on phone

published

Called re renewal of my car policy. After 30 minutes on hold finally got onto someone who was unable to update my payment details as their system was not operating properly. Also tried online chat but would not connect. NOT GOOD ENOUGH for loyal customer.

Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Chris G.
Chris G.Sydney, NSW

Roadside assistance is hopeless

published
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
pecasita
pecasita
  • 4 reviews

I wasted more than one hour of my life to establish the car insuranced

published
Value for Money
4/5
Customer Service
5/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance

Rude staff and slow service

published
Value for Money
2/5
Customer Service
1/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance
Kate
KateHunter Region, NSW

Go elsewhere

published
Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance
Toni H.
Toni H.Sydney Surrounds, NSW

Cheap Nasty incompetent Avoid !

published
  • Thumbnail
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance
powercarol
powercarolGreater Melbourne (Inner), VIC

Wrong postal address updated in my policy

published

I used chat option to notify customer service to update my postal address, they did it wrong! I then wasted 28 minutes over the phone to speak to them to finally get it sorted!

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance
Unhappy Customer
Unhappy Customer
  • 2 reviews
  • 3 likes

Disgusted

published
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
NAA
NAASouth East Queensland, QLD

Disgusting customer service.

published
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
NAA
NAA

Seriously stop auto commenting the EXACT SAME RESPONSE on all of your negative comments. Of which there are MANY!!! Another perfect example of the SUB PAR customer service.

Ad Hater
Ad HaterMetropolitan Adelaide, SA

Talking coffee cup

published

how stupid do woolworths think people are?

I would never ever get woolworths insurance while they use a stupid talking coffee cup to advertise their product.
its beyond childish. its a pathetic advertising campain.

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Lisa
LisaSouth West, WA
  • 2 reviews
  • 1 like

Doesn't even deserve 1 star

published
Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Do NOT take out a policy with Woolworths - you've been warned.

published

Complete lack of transparency regarding additional charges for excess for inexperienced drivers, over two months wait to book my car in to be repaired, clear desire to write-off my car despite minimal damage (which they did). NEVER again, and I work for Woolworths.

Value for Money
1/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
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