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Reviews

  • Value for Money
    3.5 (17)
  • Customer Service
    3.1 (18)
  • Timeliness
    2.3 (12)
  • Job Satisfaction
    3.3 (7)
  • Transparency
    3.1 (16)
  • Claim Resolution Time
    • <1 week (1)
    • 2-4 weeks (11)
    • 3+ months (1)
  • Claim ApprovedYes (12) · No (0)
Previous
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Sarah T.
Sarah T.Mid North Coast, NSW

Worst insurance claim experience of my life

published
Value for Money
1/5
Customer Service
3/5
Woolworths Car Insurance
Nick H.Woolworths Car Insurance
Sarah T.
Sarah T.

I will send you a private message but I have complained multiple times this week and no one at your company seems to pay it any mind.

thelamchop
thelamchopGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Unnecessary withdrawal from my account

published

I recently cancelled a renewal with them for my car insurance. However, they still made a withdrawal from my CC for the renewal even though I cancelled the policy 2 days prior.

Value for Money
3/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

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0.0
(1,234)
CATHY
CATHYGreater Melbourne (Outer), VIC

Good service and good value but can be improved in someway

published

Good in general and good value. Quick respond and friendly service. But should be able to do most of process online and less of human handling like other big leading insurers. [name removed] handling via phone is not the modem way to conduct this sort of process for this digital age.

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi CATHY, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Brayden S.
Brayden S.Central Queensland, QLD

Claim Processed reasonably fast but my request was ignored

published

My vehicle was deemed uneconomic to repair. I was advised that it was going to be listed as a repairable write off and I was going to be paid out on my policy. The vehicle in question had a deep sentimental value to me. I offered to buy the vehicle back for a fair price but was told this wasn’t possible and I would have to purchase the e vehicle through an auction. Otherwise reasonably happy with communication and service provided

Value for Money
4/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
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Raymond
RaymondNorth Western Region, NSW

took too long to process claim

published

The policy is value for money, but slow to pay. The claim weas paid 3 weeks after the vehicle was written off it was moved 128km away, but they did agree to an additional payment due to the circumstances. Please remember to add additional value for items added to the vehicle, especially if it is agreed value.

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
lester3944
lester3944Australian Capital Territory
  • 10 reviews
  • 3 likes

OK first year, went downhill from there

published
Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance
Rusty
RustyGreater Melbourne (Outer), VIC

Got Dudded

published

Switched over car and house to woolies..Website incentive was $125 gift card ... They said can't do it .. even rang for help to complete the deal .. They declined the gift card after asking for it twice ..even though I qualified .. Happy with price of insurance ...

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

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Gezza
GezzaSydney, NSW
  • 15 reviews
  • 15 likes

Demand your own repairer

published
Value for Money
5/5
Customer Service
3/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance
Gezza
Gezza

It's ok Zubair. The second repairer did a great job and I am still with Woolworths Insurance. The learning curve for your company perhaps is that the big repairers, who maybe quote a little cheaper, are too busy.

Other Car Insurance

 
 

0.0
(1,234)
Kylie
KylieCentral Highlands and Goldfields, VIC

Competitive priced insurance, easy monthly installments

published

Easy to set up and monthly installments made it easy to pay. Unfortunately had to make a claim which took them 2 weeks to sort out the location of the car even after giving them the exact location and contact details. After this it took another 10 days to finalise and pay my claim. If you need to claim prepare to be without a car for at least 3 weeks at your own expense.

Value for Money
4/5
Customer Service
3/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance

Hi Kylie, thank you for the review. We are glad to hear of your positive experience with our payment options. We do apologise for the delay in processing your claim but are happy to hear this has now been settled. Thank you.

Car Insurance

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WCCI Review

published

The Policy was great value. However the claim took over 3 months to be processed. Unfortunately, the company decided to cancel my insurance, but did not inform me until some time after. I'm still waiting for payment of the balance of my premium, and balance of the registration.

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Macykychan L.
Macykychan L.Sydney, NSW

Auto-renewal with excessive premium

published

I am shocked to find unauthorised auto-renew letter from Woolworth with significant premium increase and it is uneasy to call 1300... to stop the unauthorised auto-renew! The unauthorised renewal commitment is tricky and unfair

Incentivised Review No
Insurance TypeComprehensive
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

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Tassa
TassaSydney, NSW

Simple road side assistance Snowballs out of control!

published
Value for Money
2/5
Customer Service
2/5
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
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Maria and Michael
Maria and MichaelSydney Surrounds, NSW
  • 2 reviews

Fair and easy process and I had a good reliable repairer

published

Fair and easy process to claim just the claim team need more proactive to inform customer, communication is counting.
The Repairer was excellent with everything in any ways thank you. Great choice

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
Emily S.Woolworths Car Insurance
Notatfault
NotatfaultSydney, NSW

You get what you pay for

published

The call centre staff are not consistent. Ring 3 times, speak to 3 staff members and get 3 different answers. Management need to implement better training to ensure customers only need to call once

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
WW Customer ServiceWoolworths Car Insurance

Description of claim handling

published

Lodging of claim by phone. Was OK
Handling of claim was good with good help via email as phone contact practically impossible because of excessive waiting time
Payment of claim relatively expedite but deduction calculation questionable
Still waiting for official letter of write off to give to RMS for refund of green slip
I did NOT insure the new used car I bought with them, guess why.

Customer Service
4/5
Transparency
3/5
Woolworths Car Insurance
Sharon G.Woolworths Car Insurance
Page 1 of 2

Questions & Answers

Shane G.
Shane G.asked
Comprehensive Car Insurance

How long between determining a rite-off and recieving a pay out

4 answers
Moe S.
Moe S.

4-5 months ar least

Reviewer R.
Reviewer R.

Do you mean write-off and receiving ?

Shane G.
Shane G.

Yes

Natalia J.
Natalia J.asked
Woolworths Car Insurance

If you don't have the car insurance access money upfront what happens? Can you pay it off?

1 answer
Reviewer R.
Reviewer R.

Why not simply ask them directly

Paul LW
Paul LWasked
Woolworths Car Insurance

I switched from AAMI who dont allow choice of repairer
Do Woolworths Insurance allow my choice of repairer?

6 answers
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance

Our policies do not offer a choice of repairer. An appropriate qualified repairer appointed or approved by us will do the repairs.

Reviewer R.
Reviewer R.

The answer is already covered in their policy and listed on this page

Paul LW
Paul LW

Not helpful Reviewer R. Woolworths Car Insurance replied 2 weeks ago

See all Woolworths Car Insurance questions

Get an answer from our members and Woolworths Car Insurance representatives

Woolworths Car Insurance

Details

Woolworths, underwritten by the Hollard Insurance Company, sells three car insurance policies: Comprehensive, Third Party Property Damage Only and Third Party Fire and Theft.

Points of praise for Woolworths Car Insurance

Reviewers noted that Woolworths' policies were easy to set up, with polite customer service. Another point worthy of mention is that reviewers observed their claims were resolved quickly and easily, with minimal delays when it came to Woolworths responding to claims.

As one reviewer put it, ‘I say thank you Woolworths for your prompt service, and the speed you operate at.’

Pain points with Woolworths Car Insurance

Unfortunately, the higher number of 1-star reviews agreed that while they experienced polite service at the start of the claims journey or when signing up, they encountered less friendly and helpful service when processing claims in Woolworths' call centre post-claim lodgement. Generally more evasive customer service was cited, including being put on hold for an extended period of time.

Reviewers also mentioned that while Woolworths offered cheap premiums initially, there were steep price increases in consecutive years. Another pain point involved frustration with Woolworths’ exclusive car repair centres. The nature of these frustrations involved smash repairers being too far away from people’s homes to be convenient, or that drivers were left waiting for months for their cars to be ready for pick-up.

Compare all 3 Woolworths Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterHollardHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedZero Excess Optional Extra
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Emergency Transport & AccommodationUp to $500 if you are more than 200kms from home and your car cannot be driven.Not IncludedUp to $500 if you are more than 200kms from home and your car cannot be driven.
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot OfferedNot Offered
Hire Car after Theft

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover IncludedNot IncludedIncluded
Trailer & Caravan CoverIncluded up to $1,000Not IncludedIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500Not IncludedIncluded up to $500
New-for-old Car Replacement

Must be within 24 months of first registration, and you are the first registered owner.

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedIncluded
FireIncludedNot IncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 Woolworths Car Insurance
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