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Reviews

  • Value for Money
    3.0 (35)
  • Customer Service
    2.8 (35)
  • Timeliness
    2.0 (21)
  • Job Satisfaction
    2.8 (12)
  • Transparency
    2.6 (27)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (1)
    • 2-4 weeks (14)
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (20) · No (2)
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Reviewer Photos & Videos

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Sarah T.
Sarah T.Mid North Coast, NSW

Worst insurance claim experience of my life

published
Value for Money
1/5
Customer Service
3/5
Woolworths Car Insurance
Nick H.Woolworths Car Insurance
Sarah T.
Sarah T.

I will send you a private message but I have complained multiple times this week and no one at your company seems to pay it any mind.

Misleading information when try to get you on board

published

I specifically asked if road assistance would be included in my insurance, more than once. They customer service confirmed it woulbd be included. The reality is you have to buy separately. Until today when my battery was dead and need road service and 3 years with woolworths, I've been told I'm not covered. Well, they lied to me and try to lure me to be a new customer. So disappointing

Value for Money
2/5
Customer Service
2/5
Woolworths Car Insurance
Nick H.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)
SJF
SJFSydney, NSW
  • 2 reviews
  • 1 like

Don't do it!!!!

published
Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
thelamchop
thelamchopGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Unnecessary withdrawal from my account

published

I recently cancelled a renewal with them for my car insurance. However, they still made a withdrawal from my CC for the renewal even though I cancelled the policy 2 days prior.

Value for Money
3/5
Customer Service
2/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
Car Insurance

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Rude staff and slow service

published
Value for Money
2/5
Customer Service
1/5
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance
Pete
PeteHobart, TAS

Bewildered

published

Got my renewal and it as gone up quite a lot, so I got on to compare the market and filled in the question and low and behold Woolworths came back at $200 cheaper than my renewal
So I emailed your customer service questioning the renewal and was given this long email that the renewal was correct.
So how can compare the market be $200 cheaper so I double checked the info I gave them and yes it was correct
Tried calling Woolworths but no one answered after 1/2 hour, very frustrating

Regards

Pete

Value for Money
3/5
Incentivised Review No
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
CATHY
CATHYGreater Melbourne (Outer), VIC

Good service and good value but can be improved in someway

published

Good in general and good value. Quick respond and friendly service. But should be able to do most of process online and less of human handling like other big leading insurers. [name removed] handling via phone is not the modem way to conduct this sort of process for this digital age.

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi CATHY, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

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Brayden S.
Brayden S.Central Queensland, QLD

Claim Processed reasonably fast but my request was ignored

published

My vehicle was deemed uneconomic to repair. I was advised that it was going to be listed as a repairable write off and I was going to be paid out on my policy. The vehicle in question had a deep sentimental value to me. I offered to buy the vehicle back for a fair price but was told this wasn’t possible and I would have to purchase the e vehicle through an auction. Otherwise reasonably happy with communication and service provided

Value for Money
4/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)
Raymond
RaymondNorth Western Region, NSW

took too long to process claim

published

The policy is value for money, but slow to pay. The claim weas paid 3 weeks after the vehicle was written off it was moved 128km away, but they did agree to an additional payment due to the circumstances. Please remember to add additional value for items added to the vehicle, especially if it is agreed value.

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
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Great until you claim

published

Poor claim experience. Promised call backs never happen, staff unhelpful/unempathetic. Had to chase for my hire car. Taxi costs to and from repairs denied. Out of pocket. Damaging woolworths brand.

Value for Money
2/5
Customer Service
1/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
Dre
DreGreater Melbourne (Inner), VIC

Long Wait Times & Sign Up Issues

published
Value for Money
3/5
Customer Service
2/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)
lester3944
lester3944Australian Capital Territory
  • 10 reviews
  • 3 likes

OK first year, went downhill from there

published
Value for Money
3/5
Customer Service
1/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance
Car Insurance

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Rusty
RustyGreater Melbourne (Outer), VIC

Got Dudded

published

Switched over car and house to woolies..Website incentive was $125 gift card ... They said can't do it .. even rang for help to complete the deal .. They declined the gift card after asking for it twice ..even though I qualified .. Happy with price of insurance ...

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
Jay
JayVIC, 3147
  • 2 reviews
  • 2 likes

They increase the renew fee for double

published

The insurance fee was cheap for the 1st year but they asked for auto renew and the 2nd year renew fee is double.
Think about it the car value is down after 1 year but the insurance fee is double.
For 1 year insured no claim, I got double insurance fee, is it reasonable?

Value for Money
3/5
Customer Service
3/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
Gezza
GezzaSydney, NSW
  • 16 reviews
  • 15 likes

Demand your own repairer

published
Value for Money
5/5
Customer Service
3/5
Woolworths Car Insurance
Zubair W.Woolworths Car Insurance
Gezza
Gezza

It's ok Zubair. The second repairer did a great job and I am still with Woolworths Insurance. The learning curve for your company perhaps is that the big repairers, who maybe quote a little cheaper, are too busy.

Page 1 of 3

Questions & Answers

Yousef
Yousefasked
Woolworths Car Insurance

Has anyone started their online journey on compare the market and then went thru to woolies and informations was changed ? Also do you know if they upgrade their online system ? Example change of questions?

2 answers
Woolworths Car Insurance
Nick H.Woolworths Car Insurance

Hi Yousef,

Thank you for your query.

When quoting for a Woolworths Insurance Policy via Compare the Market; you may notice some areas of difference to the Woolworths Insurance website, such as different qualifying questions.

Before finalising a quote with us, you will notice that we ask detailed questions regarding the sum insured, excess, drivers, driver history, claims history etc.

These additional details, as well as the selections you make. may increase or decrease the originally quoted premium, (All quotes are indicative and subject to change)

If you would like to discuss the quote process further, please contact 1300 10 1234 and our friendly team would be happy to assist.

Kind regards,
Nick
​Customer Resolution Specialist
Woolworths Insurance

Yousef
Yousef

I can’t discuss anything with dishonest people who continue to tell lies

JohnL
JohnLasked
Woolworths Car Insurance

Policy number. MOT112105464. I wish to cancel this policy effective 30/9/2021. The vehicle has been sold. What do I need to do?

1 answer
Woolworths Car Insurance
Nick H.Woolworths Car Insurance

Hi John,

Thank you for your question.

You are able to cancel your policy by following one of the below steps:

Get in touch with us via phone 1300 10 1234 or our Online Chat by using this link https://insurance.woolworths.com.au/contact-us.html

Email us at customerservice@woolworthsinsurance.com.au

Kind regards,

Nick
Customer Resolution Specialist
Woolworths Insurance

Shane G.
Shane G.asked
Comprehensive Car Insurance

How long between determining a rite-off and recieving a pay out

4 answers
Moe S.
Moe S.

4-5 months ar least

The Reviewer
The Reviewer

Do you mean write-off and receiving ?

Shane G.
Shane G.

Yes

See all Woolworths Car Insurance questions

Get an answer from our members and Woolworths Car Insurance representatives

Woolworths Car Insurance

Details

Woolworths, underwritten by the Hollard Insurance Company, sells three car insurance policies: Comprehensive, Third Party Property Damage Only and Third Party Fire and Theft.

Points of praise for Woolworths Car Insurance

Reviewers noted that Woolworths' policies were easy to set up, with polite customer service. Another point worthy of mention is that reviewers observed their claims were resolved quickly and easily, with minimal delays when it came to Woolworths responding to claims.

As one reviewer put it, ‘I say thank you Woolworths for your prompt service, and the speed you operate at.’

Pain points with Woolworths Car Insurance

Unfortunately, the higher number of 1-star reviews agreed that while they experienced polite service at the start of the claims journey or when signing up, they encountered less friendly and helpful service when processing claims in Woolworths' call centre post-claim lodgement. Generally more evasive customer service was cited, including being put on hold for an extended period of time.

Reviewers also mentioned that while Woolworths offered cheap premiums initially, there were steep price increases in consecutive years. Another pain point involved frustration with Woolworths’ exclusive car repair centres. The nature of these frustrations involved smash repairers being too far away from people’s homes to be convenient, or that drivers were left waiting for months for their cars to be ready for pick-up.

Compare all 3 Woolworths Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterHollardHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedZero Excess Optional Extra
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Emergency Transport & AccommodationUp to $500 if you are more than 200kms from home and your car cannot be driven.Not IncludedUp to $500 if you are more than 200kms from home and your car cannot be driven.
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot OfferedNot Offered
Hire Car after Theft

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover IncludedNot IncludedIncluded
Trailer & Caravan CoverIncluded up to $1,000Not IncludedIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500Not IncludedIncluded up to $500
New-for-old Car Replacement

Must be within 24 months of first registration, and you are the first registered owner.

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedIncluded
FireIncludedNot IncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 Woolworths Car Insurance
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