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Listing monitored by Woolworths Car Insurance

Reviews

  • Value for Money
    4.9 (76)
  • Customer Service
    4.9 (76)
  • Timeliness
    4.8 (63)
  • Job Satisfaction
    5.0 (51)
  • Transparency
    4.9 (66)
  • Claim Resolution Time
    • <1 week (32)
    • 1-2 weeks (14)
    • 2-4 weeks (14)
    • 1-2 months (4)
    • 3+ months (1)
  • Claim ApprovedYes (68) · No (0)
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Simple and painless claims process

published

As well as comprehensive insurance I also have the additional windscreen cover, so when a rock cracked my windscreen I made my first claim a couple of weeks ago.
I lodged the claim at 5.45 am and received an approval email at 6.30am.
By 10.30 on the same day my car was booked in to have the replacement fitted.
The whole process took me less than five minutes.
After the terrible reviews left on here, I was expecting drama, but it couldn't have been more painless.

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Nick H.Woolworths Car Insurance
Travel Bug
Travel BugMelbourne
  • 23 reviews
  • 23 likes

My first claim. Fantastic service

published

I have been with Woolworths for 3 years now. Had to put in my first claim for vandalism to my car. Called up and was dealt with over the phone (local not an o/seas call center) with in minutes. Claim was processed quickly. Was told to take my car to a repairer over an hour away (as I live in country). I asked if I could use a local repairer and that was no hassle. Claim was approved within days, car was booked in for repair within 2 weeks. Friendly call center staff. Not one hick up throughout the whole process. Would not hesitate in recommending them to others.

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Other Car Insurance

 
 

0.0
(1,234)

Very happy

published

The policy is great value. Even without the 10% off once a month when purchasing at Woolworths supermarkets, the value is great. If I had a family at home, the 10% offwould constitute a great extra saving. Claim resolution was not a problem. Car was picked up a day of two after the accident and repairs began immediately. The repair work was faultless. We have been with the company for two years.

Value for Money
4/5
Customer Service
5/5
MarkMelbourne
MarkMelbourneGreater Melbourne (Metropolitan), VIC
  • 34 reviews
  • 36 likes

They helped me make a 'not at fault' claim easy

published

Woolies helped me with a 'not at fault' claim. I didn't have to pay an excess and they took care of all the dealings with the other insurer. My car was towed to my choice of repairer, and they claimed a taxi for me to go and pick it up. I didn't ask about a hire car, although the other insurer probably would have had to supply one. For 'value' insurance they exceeded my expectations and made the whole process easy.

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Zoe H.Woolworths Car Insurance
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Lesley
LesleyHunter Region, NSW

Roadside assistance

published

I needed roadside assistance for the first time yesterday and was blown away by the whole experience. From the time I discovered my issue to completion was under an hour and a half, and we live in a regional area. Thumbs up Woolies!

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Lesley, we are so pleased we were able to help you in a time of need. Thank you for sharing your feedback and choosing Woolworths Insurance. Stay safe and wishing you all the best!

Dash
DashGreater Melbourne (Outer), VIC
  • 3 reviews

Drive less Pay less option is a really good option for us.

published

The policy is very good value in comparison to our previous insurer. The claim process is efficient and keeps you up to date with each stage. I have been with Woolworths insurance for two years and have just insured my wife's car with them. The extra benefit of 10% off a shop up to $500.00 each month is an unbeatable advantage.

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi David T, thank you for sharing your review. One of our key objectives is that every customer has an enjoyable experience, every time and we are so glad to see this in your feedback. Thank you for choosing Woolworths Insurance.

Dissatisfied
Dissatisfied
  • 3 reviews

Super smooth experience

published

My policy was excellent value-for-money and can be managed online, which makes things super convenient for me. When I've had to make a claim, it's been extremely fast and efficient. When I've had to communicate with staff, they are always courteous and efficient. The repairer proposed for my car was also very conveniently-located for me, so this was very suitable. Can't fault any stage of the claims process!

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Dissatisfied, we are so pleased we were able to help. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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Sue M
Sue M
  • 2 reviews

Fast and efficient

published

Very quick claims process and good result. Abby Bales helped us with the correct repairer. One week to approve the claim and 4 days to have the car repaired. The customer service people at Woolworths were very helpful. Absolutely no fuss at all. Would recommend.

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi Sue M, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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samdav7
samdav7Sydney, NSW
  • 4 reviews

Great!

published

Convenient procedure, quick response, great customer service, friendly, helpful and professional.
Colin handled my claim in a friendly and professional manner (A+), I would recommend Woolworths insurance to my family and friends, thank you.

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi samdav7, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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Could not have asked for better result

published

Woolworth Insurance accepted my choice of manufacturer approved repairer to ensure my brand new car was restored to warranty and showroom condition. It was my second policy with Woolworths and my first claim. The premium was competitive and the outcome of the claim was far better than my only other experience 20 years earlier with a previous insurer. The approval process was perhaps a little longer because of my preference for a repairer not on their list, but it was worth the extra time. Recommended

Value for Money
5/5
Customer Service
4/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance
lesley123
lesley123Sydney, NSW
  • 8 reviews
  • 2 likes

It proved to be excellent

published

My policy was good value, with anything you would like cheaper but realistically that won't happen. The claim was resolved and my car was repaired and back to me in 2 weeks. The car came back as if there was no accident, the repairer was excellent, his service was great

Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance
lesley123
lesley123

I was very pleased with the service i received, thankyou once again

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0.0
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donna
donnaIllawarra, NSW

Efficient, empathic, professional claim service

published
Value for Money
4/5
Customer Service
5/5
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Donna, we are so pleased we were able to help in a time of need quickly and professionally. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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boz1970
boz1970Ballarat
  • 4 reviews
  • 4 likes

Quick approval of accident

published
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Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi boz1970, One of our key objectives is that every customer has an enjoyable experience, every time, and when we get feedback like this it enables us to thank our team members when they do their jobs well.

Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi boyz1970, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

A+ Insurance company that really looks after their customers.

published
Value for Money
5/5
Customer Service
5/5
Woolworths Car Insurance
Amanda P.Woolworths Car Insurance

Hi Ursula, we are so pleased to hear you're okay and we were able to help you in a time of need. We'd like to take the time to thank you once again for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

Kinh
KinhGreater Melbourne (Metropolitan), VIC

This is perfect.

published

Your service is excellent. Last night I made a claim, the next morning an Auto body repair nominated by your insurance company contacted me and then they sent someone to pick up my car at my workplace to have a repair. It is actually quick and convenient for the insuree.

Customer Service
5/5
Insurance TypeComprehensive
Woolworths Car Insurance
Elisabeth L.Woolworths Car Insurance

Hi Kinh, we are so pleased to hear we were able to help swiftly with your claim. We'd like to take the time to thank you for choosing Woolworths Insurance and sharing your feedback. Stay safe and wishing you all the best.

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Page 1 of 10

Questions & Answers

Shane G.
Shane G.asked
Comprehensive Car Insurance

How long between determining a rite-off and recieving a pay out

4 answers
Moe S.
Moe S.

4-5 months ar least

Reviewer R.
Reviewer R.

Do you mean write-off and receiving ?

Shane G.
Shane G.

Yes

Natalia J.
Natalia J.asked
Woolworths Car Insurance

If you don't have the car insurance access money upfront what happens? Can you pay it off?

1 answer
Reviewer R.
Reviewer R.

Why not simply ask them directly

Paul LW
Paul LWasked
Woolworths Car Insurance

I switched from AAMI who dont allow choice of repairer
Do Woolworths Insurance allow my choice of repairer?

6 answers
Woolworths Car Insurance
Edryl F.Woolworths Car Insurance

Our policies do not offer a choice of repairer. An appropriate qualified repairer appointed or approved by us will do the repairs.

Reviewer R.
Reviewer R.

The answer is already covered in their policy and listed on this page

Paul LW
Paul LW

Not helpful Reviewer R. Woolworths Car Insurance replied 2 weeks ago

See all Woolworths Car Insurance questions

Get an answer from our members and Woolworths Car Insurance representatives

Woolworths Car Insurance

Details

Woolworths, underwritten by the Hollard Insurance Company, sells three car insurance policies: Comprehensive, Third Party Property Damage Only and Third Party Fire and Theft.

Points of praise for Woolworths Car Insurance

Reviewers noted that Woolworths' policies were easy to set up, with polite customer service. Another point worthy of mention is that reviewers observed their claims were resolved quickly and easily, with minimal delays when it came to Woolworths responding to claims.

As one reviewer put it, ‘I say thank you Woolworths for your prompt service, and the speed you operate at.’

Pain points with Woolworths Car Insurance

Unfortunately, the higher number of 1-star reviews agreed that while they experienced polite service at the start of the claims journey or when signing up, they encountered less friendly and helpful service when processing claims in Woolworths' call centre post-claim lodgement. Generally more evasive customer service was cited, including being put on hold for an extended period of time.

Reviewers also mentioned that while Woolworths offered cheap premiums initially, there were steep price increases in consecutive years. Another pain point involved frustration with Woolworths’ exclusive car repair centres. The nature of these frustrations involved smash repairers being too far away from people’s homes to be convenient, or that drivers were left waiting for months for their cars to be ready for pick-up.

Compare all 3 Woolworths Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and TravelFuneral, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterHollardHollardHollard
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedZero Excess Optional Extra
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Emergency Transport & AccommodationUp to $500 if you are more than 200kms from home and your car cannot be driven.Not IncludedUp to $500 if you are more than 200kms from home and your car cannot be driven.
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountOptionalNot OfferedNot Offered
Hire Car after Theft

Optional Extra for up to $50 per day for up to 14 days.

Not Included

Optional Extra for up to $50 per day for up to 14 days.

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover IncludedNot IncludedIncluded
Trailer & Caravan CoverIncluded up to $1,000Not IncludedIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500Not IncludedIncluded up to $500
New-for-old Car Replacement

Must be within 24 months of first registration, and you are the first registered owner.

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedIncluded
FireIncludedNot IncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 Woolworths Car Insurance
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