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Woolworths Comprehensive Car Insurance

Woolworths Comprehensive Car Insurance

2.3 from 177 reviews

Reviews

(37)
(14)
(10)
(12)
(104)
  • Claim Resolution Time2-4 weeks (31) · 1-2 months (31) · 3+ months (19) · <1 week (14) · 1-2 weeks (8)
  • Claim ApprovedYes (90) · No (18)
  • Customer Service
    2.4 (154)
  • Timeliness
    2.6 (59)
  • Job Satisfaction
    3.0 (41)
  • Transparency
    2.5 (107)
  • Value for Money
    2.6 (148)


Hope you have a day to waste to speak to anyone.

published

Almost impossible to get hold of anyone. Spend over half an hr to the Philippines call centre and they still can't sort issues out. Then I decided I'll try the online way via chat. That was even worse 41 minutes. This was also at 0916 in the morning so I would hate to see what midday times were like when people actually have free time.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelKia Rio
Claim MadeNo
See all answers

Michael H

Michael HSouth East Queensland, QLD

Worst Insurance Company ever

published

I have been with Woolworths Insurance for 1 year. They are happy to take your money but when you submit a non at fault claim, they make a dozen excuses not to pursue it. I feel like they are in coherent with the other insurance company.

Not a good insurance company people. They make any excuses not to pay claims. I would not recommend Woolworths insurance or any Hollard Insurance products.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelMercedes-Benz SLK-Class Roadster R172 (2011-Present)
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateDecember 2019
Claim ApprovedNo
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Saveta B.

Saveta B.Greater Melbourne (Outer), VIC

  • 2 reviews

My premium Doubled in just 3 years.

published

In having Woolworth car insurance for the past 3 years my comprehensive car insurance premium increased by 100%. I have never had to make a claim in my whole driving time aged 36 and in 2019 made a no fault claim (because the young guy driving had himself No insurance), so Woolworth assure me that I don't have to pay a thing. I ask the question will this effect my premium, they tell me no you have never made a claim your premium will not be effected, well come renewal time in December 2019 for a 2011 standard Toyota Corolla they are seeking $1,096.76. Amazing.
Woolworths you have just lost my trust and WILL NOT be insuring with you.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla ZRE172R (Sedan) Ascent Auto CVT
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateApril 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Unhappy

UnhappySouth East Queensland, QLD

The whole experience was utterly terrible!!!!

published
Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelChrysler 300 SRT
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Dez

Dez

  • 2 reviews

They have taken my money and lied to me

published

They billed me a month prior to the date they stated without my permission leaving me with no money in my account. I’ve been trying to get a refund for nearly 3 weeks and every time I call I get a different answer. They are dishonest thieves that can’t even give consistent information. I have lost all faith with this company.

Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Insurance is good, but take too much long time to claim.

published

I have been with this insurance company for 2-3 years , everything is good. Only one thing is the claim is too slow, and I have to make several calls to solve one issue!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

The reviewer stated that an incentive was offered for this review


Jason

JasonNSW, 2765

Reasonable quote.

published

Good value insurance. When I lodged a claim, it was taking only 7-10 days to sort out everything. Good service and quick process. I have been with Woolworths insiensce for 2 years.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

GoAnna

GoAnnaIllawarra, NSW

Highly Recommend

published

Just had to make a claim with them due to NSW bushfires and they where fantastic, all taken care of and paid within 24hrs! and than sent a gift card! They are amazing and have made this very stressful period just a little bit easier to deal with. thank you so much! Of all the insurance company's I've been dealing with at them moment, for cars, trucks, tools, house. They have by far been the quickest and easiest!
Will be reassuring my new vehicles with them.
Thank You !

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Cruze JH (Hatchback) SRi-V
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Shaneo M.

Shaneo M.South East Queensland, QLD

  • 2 reviews

Great Product and Service

published

I've used this product for several cars and recently had an accident. The service was great and streamlined. My claim was resolved within a reasonable time and I was satisfied with the communication whilst the assessment was undertaken. I'll continue to use the product in the future.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Linda T

Linda TPerth, WA

Fantastic product

published

The support and assistance from Woolworths insurance staff was excellent, very helpful and compassionate. The claim was settled within one week of the accident.
As said the whole experience was fantastic, we had the insurance for 2+ years and have taken out a new policy .

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

alink6

alink6Hunter Region, NSW

  • 2 reviews

Terrible service, never again! Incompetent administration during claims procedure

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Ann G

Ann GAU

  • 2 reviews

Lodged a claim... Was told it would take 5 days to hear back... Been 3 weeks - still waiting!!!

published
Value for Money
Customer Service
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHyundai i30
Claim MadeYes
Claimant is the policy holder Yes
Claim DateDecember 2019
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Othman

OthmanSydney, NSW

  • 2 reviews

Terrible experience

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelNissan navara
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateMay 2018
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

GO FF KK

GO FF KK

  • 2 reviews

Car Insurance Online Quote

published

I made an online inquiry about car insurance but I wasn't keen to take up the offer i believe it was TOO costly because of the area I live in..
soon after Woolworth just never stopped sending me emails it sounded like it's by force to sign up to their insurance because I simply made a online inquiry. They're pathetic
There was no claim just a online inquiry but wasn't interested but still they kept sending email to complete the online purchase it seems like it's by force by woolworth their pathetic

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Fiesta
Claim MadeNo
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

WCCI Review

published

The Policy was great value. However the claim took over 3 months to be processed. Unfortunately, the company decided to cancel my insurance, but did not inform me until some time after. I'm still waiting for payment of the balance of my premium, and balance of the registration.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Skw

SkwHunter Region, NSW

So kind, understanding and patient

published

My claim was very complicated and the team at Woolworths Insurance were so understanding, kind and patient and processed my claim quickly once I was able to submit all required paper work.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMitsubishi Lancer
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Michael S.

Michael S.South East Queensland, QLD

Terrible communication

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

WOW...

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
2 comments
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance
Steph
Steph

What’s there to discuss? You will not give me a refund? Nor can you help me...


Macykychan L.

Macykychan L.Sydney, NSW

Auto-renewal with excessive premium

published

I am shocked to find unauthorised auto-renew letter from Woolworth with significant premium increase and it is uneasy to call 1300... to stop the unauthorised auto-renew! The unauthorised renewal commitment is tricky and unfair

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Bronwyn Heeney

Bronwyn HeeneyGreater Melbourne (Outer), VIC

  • 2 reviews

slow to act - still not resolved

published

maybe good value and easy to set up but slow to resolve claim and still not resolved. I am not happy with the service and will not be insuring anything with woolworths again

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

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Questions & Answers

Jarrad

Jarradasked

Just want some understanding. When doing your car comprehensive insurance it asks when did you obtain your full drivers licence then when I click info it only states that your learner licence/permit isn't included so does this mean by me being on my provisional 1 licence then that's classed as a full licence ??

2 answers
Michael H
Michael H

I wouldn’t go with Woolworths Insurance. They are the worst company to deal with.

Woolworths Car Insurance
Ryan A.Woolworths Car Insurance

Hello Jarrad, Thank you for your question in regards to our quoting system. So that is correct we require the first year that you acquired a provisional license or a license that is valid to drive within Australia. Please bear in mind that we do not consider a Learners Permit as a license. If there is anything else we can assist you with or you would like our assistance with a quote please do not hesitate to call us on 1300 10 1234 or if you go to our website there is a Live Chat function available to speak with one of our friendly staff.


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