The website seems to have intermittent issues where it'll take payment but not issue any policy. The call centre staff seem unable or unwilling to provide assistance. Every call promised the world but they've yet to deliver on anything promised.
Perhaps it's worth reviewing your business contingency plans to ensure when problems occur with the website, that the business can handle the backlog of applications in a suitable timeframe.
- Verified customer
Easy minor claim processed quickly
I always take out domestic travel insurance when I travel and hire a car. My flight ended up being cancelled and I had to quickly buy another to get me back on track for my holiday. Lucky I had purchased comprehensive WW policy, so with all my documents sent through the claim was processed very quickly. WW were easy to deal with and completely professional, would easily purchase travel insurance from them again.
|Contact Number||1300 10 1234|
|24-Hour Phone Contact||No|
|Online Live Chat||No|
|Other Insurance Types Offered||Car, Home and Contents, Life and Pet|
|Maximum Age Covered||79 years old|
|Overseas Emergency Assistance||Not Included|
|Emergency Dental||Not Included|
|Pregnancy (max weeks)||25 weeks|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$250|
|Delayed Luggage||Not Included|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||Not Included|
|Maximum Single Item Limit||$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)|
|Luggage & Personal Effects||$15,000|
|Rental Vehicle Excess||$5,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||$500|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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