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Woolworths Comprehensive Travel Insurance (Overseas)

Woolworths Comprehensive Travel Insurance (Overseas)

2.8 from 9 reviews

Reviews

Review distribution

5 star
4
4 star
0
3 star
0
2 star
0
1 star
5

Clementine Brakenridge

Clementine BrakenridgeIllawarra, NSW

  • 4 reviews
  • 1 like

Couldn't get anywhere, trying to get travel insurance

published

Rang call centre, was kept on hold for over 40minutes with no response. Emailed customer service centre, received a reply that they would get back to me, no response from them either. No customer service at all. If this is the way they treat their customers I would rather go elsewhere, which is exactly what I did. I wonder how one would go if they had to make a claim. I'd rather not find out.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
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Tony Iorfino

Tony IorfinoSydney, NSW

Save your money

published
Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Claim DateSeptember 2019
Claim ApprovedYes
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Lynne

LynneDarwin

  • 4 reviews

Don't bother

published

I purchased travel insurance money came out of the bank but I didn't get a policy. After 2 days and heaps of calls I finally managed to actually get to talk to someone. I decided not to risk it so asked for my money back. I will now wait to see how long that takes. They don't answer their phone or give policies after paying for it.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
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1 comment
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance
MariaB

MariaBGreater Melbourne (Outer), VIC

Great customer service!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
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1 comment
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance

Natalie

NatalieALBION PARK

  • 2 reviews
  • Verified customer

Great Service and Product

published

I have used Woolworths Insurance 4-5 times now. This time I had to make a claim and cancel our holiday.
Woolworths insurance was great. Each time I had a query and contacted them by phone, every person I spoke to was helpful, kind and courteous. Then after lodging the claim, the continued communication kept you knowing what was happening. It was a matter of a days the claim was settled and the funds were in my account. Simple and brilliant. Would choose Woolworths travel insurance in the future and continue to highly recommend it to other travellers. A BIG THANK YOU!

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Comprehensive yet cost effective policy with a very easy and efficient claims process

published

I purchased the comprehensive policy for a recent trip to Bali, the premium was approx. $66 with a $100 excess. I ended up getting sick and needing to see a doctor....$430 later. I lodged the claim online while I was still away and the claim was processed and deposited within my bank account within 5 days. I wont hesitate choosing Woolworths travel insurance for my next trip.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

Steve S

Steve SMallee

Competitive policy. Easy to claim.

published

We purchased our comprehensive Woolworths policy online because they were very competitive. While in Scotland, we had a death back home in Australia. Returned for the funeral and then resumed our trip. Two different claims, one for cancellation fees for the part of the trip we missed and one for unexpected costs in getting home and back to resume the trip were paid in full. Very happy with the email communication.

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance

  • Verified customer

Lost my items on the trip and got my claim declined showing that items were left unattended in a pub

published

This is the biggest scam of this century. I lost my items in Thailand in a tuk tuk... and my claim got declined showing that the item were left unattended in a public place. Are you for real!!!!!

Who wants to go through all the hassle???

I am going to go to consumer affairs...

You guys need to be stopped....

Scammers...

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Lyndon WWoolworths Travel Insurance

Hi Jamil,
Please respond to our private message.
Thank you.

Anna

AnnaSydney

  • 2 reviews
  • 3 likes

Never Never Again buy or recommend Woolworths Travel Insurance , Poor call Center support, Slow resp

published
Insurance claim madeYes

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Questions & Answers

Sorry, there are no questions about Woolworths Comprehensive Travel Insurance (Overseas) but you can read 35 questions about Woolworths Travel Insurance.


Get an answer from our members and Woolworths Travel Insurance representatives

Details

CategoryTravel Insurance
Contact Number 1300 10 1234
24-Hour Phone Contact No
Online Live Chat No
Other Insurance Types Offered Car, Home and Contents, Life and Pet
UnderwriterHollard
Maximum Age Covered 79 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$20,000
Emergency Dental$500
Pregnancy (max weeks) 25 weeks
Resumption of Journey $3,000 (as part of Additional Expenses)
Hospital Cash Allowance$50 per day up to $5,000 (minimum 48 hours of hospitalisation required)
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$10,400 (max 26 weeks, up to $400 per complete week)
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $375 after 12 hours, $750 after 72 hours
Credit Card Fraud$5,000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card cover)
Maximum Single Item Limit $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $15,000
Ancillary
Personal Liability $3,000,000
Rental Vehicle Excess $5,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care $500
Special Activities Packages
GolfIncluded
CruiseIncluded
Adventure Included
Snow / SkiOptional Extra
Compare all Woolworths Travel Insurance

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