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Woolworths Comprehensive Travel Insurance (Overseas)
Clementine BrakenridgeIllawarra, NSW
- 4 reviews
- 1 like
Couldn't get anywhere, trying to get travel insurance
Rang call centre, was kept on hold for over 40minutes with no response. Emailed customer service centre, received a reply that they would get back to me, no response from them either. No customer service at all. If this is the way they treat their customers I would rather go elsewhere, which is exactly what I did. I wonder how one would go if they had to make a claim. I'd rather not find out.
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Tony IorfinoSydney, NSW
Save your money
The only thing comprehensive about the policy was how much it cost. I could understand if it was a budget or basic policy. The rate of deprecation used to calculate a damaged suitcase that was 18 months and used once previously was 35%. It was purchased for $135 USD. The exchange rate used was questionable. See table below.
Item Claimed Amount Claimed Invoice Date Depreciation Amount Paid AUD
Suitcase 135.99 USD
(178.53 AUD) 24/11/2017 35.00% $116.04
Subtotal ...Read more
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LynneDarwin
- 4 reviews
Don't bother
I purchased travel insurance money came out of the bank but I didn't get a policy. After 2 days and heaps of calls I finally managed to actually get to talk to someone. I decided not to risk it so asked for my money back. I will now wait to see how long that takes. They don't answer their phone or give policies after paying for it.
1 comment
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MariaBGreater Melbourne (Outer), VIC
Great customer service!
My husband unfortunately got ill whilst in Bali, we have always purchased travel insurance but never used it before. I reported illness via email when he was taken to hospital. I received a prompt return email with a caring concern for his well being, advice and offers of assistance. The next morning I received and email checking on his health and again offers of help. He was treated and released, I advised his condition and that we would continue on our holiday. The response was prompt and helpful with information on what we needed to claim...Read more
when we got home. I did the claim online which was simple, scanned reports and receipts. Within 10 days we received the cost reimbursement. Great service! Will definetly purchase again and recommend to everyone.1 comment
Zoe H.Woolworths Travel Insurance
Dear MariaB,
Thank you for your review, we are glad to hear that you have had such a positive experience with our claims team and that they were able to assist you promptly, We pride ourselves in pr... Read more
oviding excellent customer service and we are glad you ave been able to experience this. We are happy to hear that you will return to Woolworths Travel Insurance in the near future!Similar opinion? Write a review on ProductReview.com.au!
NatalieALBION PARK
- 2 reviews
- Verified customer
Great Service and Product
I have used Woolworths Insurance 4-5 times now. This time I had to make a claim and cancel our holiday.
Woolworths insurance was great. Each time I had a query and contacted them by phone, every person I spoke to was helpful, kind and courteous. Then after lodging the claim, the continued communication kept you knowing what was happening. It was a matter of a days the claim was settled and the funds were in my account. Simple and brilliant. Would choose Woolworths travel insurance in the future and continue to highly recommend it to other travellers. A BIG THANK YOU!
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Natalie, thanks for sharing your experiences with our Travel Insurance cover with us. We're pleased to hear the Claims Representative you had spoken with when lodging your recent claim was so court... Read more
eous and had continued to liaise with you throughout. We're glad to hear your claim had been settled and funds returned to your account so promptly. We appreciate your recommendation and comprehensive feedback about your experience with your policy. The pleasure is all ours, thanks again for choosing Woolworths Travel Insurance.Similar opinion? Write a review on ProductReview.com.au!
Comprehensive yet cost effective policy with a very easy and efficient claims process
I purchased the comprehensive policy for a recent trip to Bali, the premium was approx. $66 with a $100 excess. I ended up getting sick and needing to see a doctor....$430 later. I lodged the claim online while I was still away and the claim was processed and deposited within my bank account within 5 days. I wont hesitate choosing Woolworths travel insurance for my next trip.
1 comment
Woolworths I.Woolworths Travel Insurance
Hi Rae, thanks for sharing your review of our Travel Insurance cover. We're sorry to hear you had fallen sick during your time in Bali. We're pleased to hear we had been able to promptly settle your c... Read more
laim and have your reimbursement deposited within your bank account so promptly. Thanks again for choosing Woolworths Travel Insurance for your time abroad.Similar opinion? Write a review on ProductReview.com.au!
Steve SMallee
Competitive policy. Easy to claim.
We purchased our comprehensive Woolworths policy online because they were very competitive. While in Scotland, we had a death back home in Australia. Returned for the funeral and then resumed our trip. Two different claims, one for cancellation fees for the part of the trip we missed and one for unexpected costs in getting home and back to resume the trip were paid in full. Very happy with the email communication.
1 comment
Woolworths I.Woolworths Travel Insurance
Hey Steve, thanks for sharing your positive feedback with us. Please accept our deepest condolences for your loss. We're very glad we were able to assist you with your claims while you were abroad and... Read more
able to get you back over to continue your trip. We hope you have a fantastic day ahead :)Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Lost my items on the trip and got my claim declined showing that items were left unattended in a pub
This is the biggest scam of this century. I lost my items in Thailand in a tuk tuk... and my claim got declined showing that the item were left unattended in a public place. Are you for real!!!!!
Who wants to go through all the hassle???
I am going to go to consumer affairs...
You guys need to be stopped....
Scammers...
1 comment
Lyndon WWoolworths Travel Insurance
Hi Jamil,
Please respond to our private message.
Thank you.
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AnnaSydney
- 2 reviews
- 3 likes
Never Never Again buy or recommend Woolworths Travel Insurance , Poor call Center support, Slow resp
Very disappointed and regretting that I bought comprehensive travel via Woolworths websites for my husband trip to Hong Kong for visiting his unwell mother who is hospitalisation. Accidents happened that I sprained my ankle badly with fracture bone that emergent medial assistance via revert charge back to Sydney local number but directed to Call centre at Philippines.
This is only beginning of nightmare , took them three days and two visits of doctor's consultation ( mind you I can not walk for a long distance even with crutchers ) for the M...Read more
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Questions & Answers
Sorry, there are no questions about Woolworths Comprehensive Travel Insurance (Overseas) but you can read 35 questions about Woolworths Travel Insurance.
Details
| Category | Travel Insurance |
|---|---|
| Contact Number | 1300 10 1234 |
| 24-Hour Phone Contact | No |
| Online Live Chat | No |
| Other Insurance Types Offered | Car, Home and Contents, Life and Pet |
| Underwriter | Hollard |
| Maximum Age Covered | 79 years old |
| Medical Coverage | |
| Overseas Emergency Assistance | Unlimited |
| Accidental Death | $20,000 |
| Emergency Dental | $500 |
| Pregnancy (max weeks) | 25 weeks |
| Resumption of Journey | $3,000 (as part of Additional Expenses) |
| Hospital Cash Allowance | $50 per day up to $5,000 (minimum 48 hours of hospitalisation required) |
| Overseas Emergency Medical & Hospital Expenses | Unlimited |
| Loss of Income | $10,400 (max 26 weeks, up to $400 per complete week) |
| Permanent Disability | $25,000 |
| Luggage & Personal Effects | |
| Theft of Cash | $250 |
| Delayed Luggage | $375 after 12 hours, $750 after 72 hours |
| Credit Card Fraud | $5,000 (combined with Travel Documents cover) |
| Travel Documents / Passport | $5,000 (combined with Credit Card cover) |
| Maximum Single Item Limit | $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items) |
| Luggage & Personal Effects | $15,000 |
| Ancillary | |
| Personal Liability | $3,000,000 |
| Rental Vehicle Excess | $5,000 |
| Motorbike / Moped Coverage | Not Included |
| Domestic Pet Care | $500 |
| Special Activities Packages | |
| Golf | Included |
| Cruise | Included |
| Adventure | Included |
| Snow / Ski | Optional Extra |
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Zoe H.Woolworths Travel Insurance
Dear Lynne,
Thank you for your review. We appreciate your feedback. We are currently aware of this issue with our online system, we are unsure as to why it is happening, but we do have a department ... Read more
currently investigating and looking into this error. Once the relevant information has been passed on to our resolutions team we will process the refund accordingly. We would like to apologize for the inconvenience this has caused.