I purchased travel insurance from Woolies Insurance in March for a flight to New Zealand that was supposed to happen in April-May, however, due to the Coronavirus border restrictions I ended up having to cancel my flight which caused me to lose some money due to cancellation fees.
Tried to claim these cancellation fees through my travel insurance (roughly $300 worth), however, was denied by woolies insurance as the event was 'likely to become a pandemic'. I disagree with the outcome due to there not even being one confirmed case in both Austra...lia or New Zealand at the time I purchased the insurance, however, I asked for a refund on the policy and was granted a refund on the insurance policy which I think is fair. Not sure if I'd use in the future, however, it's good that they were still willing to give a refund on the policy which I think is fair.
Worst Travel Insurance
I felt our policy was good value. We returned from our holiday on 26th Oct and have not had our claim resolved yet. Only used Woolworths once and never again.
Should have gone to a proper insurer instead of a supermarket!
I took out comprehensive travel insurance with Woolworths in early January - before Coronavirus reared its head. Have just checked their website in case I cant travel as planned later in the year. They have issued a 'statement' which completely absolves Woolworths of any responsibility to cover travel problems incurred because of this outbreak - even though at the time I took out insurance, COVID-19 was an unknown event. That's the whole point of insurance, isn't it? ie. to cover you in the event of an unforseen problem? Looks like I should ha...ve gone to AAMI, Budget, CGU, HBF or another more reputable insurer - who are apparently honouring policies taken out before 21st January. Woolworths took my money; then basicly voided the policy I took out. Is this legal?
Very let down
As will many others, we booked our travel insurance months in advance of the corona virus becoming a known event...but there in the small print Woolworths insurance excludes a pandemic. It is tragic and devastating enough for people losing their dream holidays, but to find out you are not covered for such an unforeseeable event is just awful. The whole point of having insurance is to protect yourself - so many are suffering but woolworths insurance are happily announcing on their website that they have excluded themselves so don't even bother trying. This was the first time and definitely the last time I will ever get insurance with Woolworths. We should all boycott such cold and unhelpful businesses
My wife and I booked our holiday flights and accomodation well in advance. This was prior to any news regarding the coronavirus. I've just found out we're not covered for pandemics or epidemics. Be very careful when taking up insurance. All these companies are keen to take your money, but then won't look after you when something like this happens. It's no fault of our own yet we're likely to lose over $5k due to this virus and not be able to go on our holiday.
No cover for Coronavirus
I confirmed with their customer support. When you need this policy to protect you most, it will let you down. If you are travelling and you get ill with Coronavirus they will not cover you, even if you’ve been travelling before Coronavirus started. They have no interest in protecting you. Do not trust them.
Thanks for nothing Woolworths
After discovering upon check in at our overseas Honolulu motel that the travel company we booked through had closed up, hence cancelling our booking that we had pre paid we got straight on the phone to Woolworths travel who could not have been less helpful. After a long day of travel etc we paid again just so we could have a room ( it was Christmas time and the motel was at capacity ) upon getting back to Australia and contacting Woolworths again after a week we were then informed that on Page(s) 21-22
“Section 3: Cancellation or Amendment Cos...
Used the service twice.
On the second occasion had a terrible experience the company.
The loss of my goods was bad enough however dealing with Woolworths insurance was even more stressful. They tried every trick int he book to not pay out. They quoted incorrect dates (hopefully by accident), accused me of lying and refused to reply to emails for weeks at a time.
Just spend the extra amount and use a reputable insurance company. Save yourself the hassle and stress.
Couldn't get anywhere, trying to get travel insurance
Rang call centre, was kept on hold for over 40minutes with no response. Emailed customer service centre, received a reply that they would get back to me, no response from them either. No customer service at all. If this is the way they treat their customers I would rather go elsewhere, which is exactly what I did. I wonder how one would go if they had to make a claim. I'd rather not find out.
Save your money
The only thing comprehensive about the policy was how much it cost. I could understand if it was a budget or basic policy. The rate of deprecation used to calculate a damaged suitcase that was 18 months and used once previously was 35%. It was purchased for $135 USD. The exchange rate used was questionable. See table below.
Item Claimed Amount Claimed Invoice Date Depreciation Amount Paid AUD
Suitcase 135.99 USD
(178.53 AUD) 24/11/2017 35.00% $116.04
I purchased travel insurance money came out of the bank but I didn't get a policy. After 2 days and heaps of calls I finally managed to actually get to talk to someone. I decided not to risk it so asked for my money back. I will now wait to see how long that takes. They don't answer their phone or give policies after paying for it.
Lost my items on the trip and got my claim declined showing that items were left unattended in a pub
This is the biggest scam of this century. I lost my items in Thailand in a tuk tuk... and my claim got declined showing that the item were left unattended in a public place. Are you for real!!!!!
Who wants to go through all the hassle???
I am going to go to consumer affairs...
You guys need to be stopped....
Never Never Again buy or recommend Woolworths Travel Insurance , Poor call Center support, Slow resp
Very disappointed and regretting that I bought comprehensive travel via Woolworths websites for my husband trip to Hong Kong for visiting his unwell mother who is hospitalisation. Accidents happened that I sprained my ankle badly with fracture bone that emergent medial assistance via revert charge back to Sydney local number but directed to Call centre at Philippines.
This is only beginning of nightmare , took them three days and two visits of doctor's consultation ( mind you I can not walk for a long distance even with crutchers ) for the M...
|Other Insurance Types Offered||Car, Home and Contents, Life and Pet|
|Maximum Age Covered||79 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||25 weeks|
|Resumption of Journey||$3,000 (as part of Additional Expenses)|
|Hospital Cash Allowance||$50 per day up to $5,000 (minimum 48 hours of hospitalisation required)|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$10,400 (max 26 weeks, up to $400 per complete week)|
|Luggage & Personal Effects|
|Theft of Cash||$250|
|Delayed Luggage||$375 after 12 hours, $750 after 72 hours|
|Credit Card Fraud||$5,000 (combined with Travel Documents cover)|
|Travel Documents / Passport||$5,000 (combined with Credit Card cover)|
|Maximum Single Item Limit||$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)|
|Luggage & Personal Effects||$15,000|
|Rental Vehicle Excess||$5,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||$500|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
Other Travel Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.