I purchased travel insurance from Woolies Insurance in March for a flight to New Zealand that was supposed to happen in April-May, however, due to the Coronavirus border restrictions I ended up having to cancel my flight which caused me to lose some money due to cancellation fees.
Tried to claim these cancellation fees through my travel insurance (roughly $300 worth), however, was denied by woolies insurance as the event was 'likely to become a pandemic'. I disagree with the outcome due to there not even being one confirmed case in both Austra...lia or New Zealand at the time I purchased the insurance, however, I asked for a refund on the policy and was granted a refund on the insurance policy which I think is fair. Not sure if I'd use in the future, however, it's good that they were still willing to give a refund on the policy which I think is fair.
Worst Travel Insurance
I felt our policy was good value. We returned from our holiday on 26th Oct and have not had our claim resolved yet. Only used Woolworths once and never again.
Thanks for nothing Woolworths
After discovering upon check in at our overseas Honolulu motel that the travel company we booked through had closed up, hence cancelling our booking that we had pre paid we got straight on the phone to Woolworths travel who could not have been less helpful. After a long day of travel etc we paid again just so we could have a room ( it was Christmas time and the motel was at capacity ) upon getting back to Australia and contacting Woolworths again after a week we were then informed that on Page(s) 21-22
“Section 3: Cancellation or Amendment Cos...
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|Other Insurance Types Offered||Car, Home and Contents, Life and Pet|
|Maximum Age Covered||79 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||25 weeks|
|Resumption of Journey||$3,000 (as part of Additional Expenses)|
|Hospital Cash Allowance||$50 per day up to $5,000 (minimum 48 hours of hospitalisation required)|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$10,400 (max 26 weeks, up to $400 per complete week)|
|Luggage & Personal Effects|
|Theft of Cash||$250|
|Delayed Luggage||$375 after 12 hours, $750 after 72 hours|
|Credit Card Fraud||$5,000 (combined with Travel Documents cover)|
|Travel Documents / Passport||$5,000 (combined with Credit Card cover)|
|Maximum Single Item Limit||$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)|
|Luggage & Personal Effects||$15,000|
|Rental Vehicle Excess||$5,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||$500|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
Other Travel Insurance
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