Great mobile service and coverage
Have swapped from Virgin to Woolworths Mobile. I'm finding better service coverage. Previously I was having to go to a certain room in my house to get coverage but now I can get great coverage from any room in my house. Really pleased with this service.
- Verified customer
Great service however no WiFi Calling
Last month my partner and I decided to leave Optus pre-paid SIM only and give Woolworths Mobile pre-paid SIM only a try. It was very easy to purchase in-store at Woolworths and very simple to set up the SIM on our iPhones. Once the Woolworths Mobile app was installed this was even easier.
We were very impressed by how quick our numbers were ported over from our previous provider and how quick it was all setup. Great work Woolworths. We have also been impressed by the Telstra 4G network coverage too.
Unfortunately we quickly discovered that ...although WW Mobile uses the Telstra network, they have not been afforded the luxury of WiFi calling feature, which is an absolute must for us, given we call the UK regularly. As such, we will be changing again, to Boost Mobile who also use Telstra 4G however do have WiFi calling enabled. Close WW Mobile, but not quite there!
Good but mobile speeds is my issue
Service is good never had many issues until the last few months, my data shows as 4g but it feels more like 2 bar 3g service. Facebook struggles to load posts, browsing Google chrome is slower then it should be, using my gmail app is painfull...
A Very Satisfied Customer
Been with Woolworths Mobile for a number of years now, actually now have 3 members of the family with them. So far I really cannot fault them, sign up is easy and quick, had a minor issue once sorted out with a quick phonecall to real person. Using Telstra network gives great coverage. Wife has just renewed with a new phone.
Charged 3 times as much for being with woolworths for over 2 years
I finished my contract in may (handset and sim) - I contacted live chat 11/5 to change to sim only (the same contract is $20 compared to $55 I am being charged for being with them for over 2 years) and they advised I would need to contact customer service after contract ends. I also enquired about the $175 charge on the app to which I was told was an error.
14/7 - I was charged $55 (for 8GB and unlimited text/calls) after being out of contract and using sim only when there isn't even a comparable plan - they advised they couldn't change it an...d I would have to call Woolworths - they offered me a return call in the next 48 hours. I was at work the following days and would not have been able to receive the call so I opted to call them tow which it took too long and with a sick 12 month old I hung up. 5/8 - I called Woolworths mobile to change to a $20 sim (which is equivalent to what I am on now) and ask for the credit. I was told that I had used the service (which I had) but if I was a new customer I would be paying $35 less per month. I was not asking for a credit for the whole amount but rather the difference between what I was being charged and what I should be charged. I was advised that I should have called sooner and although he could credit the account he wouldn't. I have been a loyal customer and have generally been happy with it except when I am paying more unnecessarily and unfairly.
- Verified customer
Amazing customer service
I have had an amazing experience with my purchase, information provided and customer service.
I cannot fault any part of my dealings with Woolworths mobile.
I have an amazing phone, prompt delivery, they are always there to help me with no long waiting times and speaking to Australian customer service representatives.
This is the best value mobile phone plan you could ask for!
Terrible customer service! Good till you have an issue.
I switched to woolworths mobile 3 months back. I am not getting international messages from banks on my phone. I used to get those while I was with vodafone. I have been trying to chat with customer care to get it resolved. After getting the issue details and after confirming all the personal details, the customer care reps abandon in the middle of the chat and without any resolution. It has happened 4 times and I do not know how to get anyone to look at it.
I have been with woolworths mobile for 2 years now and never had any issues, coverage has always been great unlike other companies.
delivers whats promised and never had extra feees which is complete peace of mind.
Plan is coming to an end soon and most definelty not going anyhwhere else.
- Verified customer
I recently purchased 2 new phones and post paid plans from Woolworths after finally giving up on Telstra. Shopped around, read reviews, and despite the mixed feedback with respect to Woolworths Mobile on this site, chose Woolworths because they had the best interest free terms and small packages which are suitable for our needs as non-streaming, non-instagramming, non-youtube-uploading users. The sign up was simple, and one phone was delivered within a few days. I called to check on the progress of the other, and was helped (yes actually helped...) by a competent, pleasant and interested customer service rep. It’s easy to get a good review when a product or service hasn’t been tested, but it’s a very good sign that when there is a hiccup in the system, it’s dealt with efficiently and with good grace. So far so good with the Fresh Fone people
My plane finished and they are still charging me.
I did a 24 month plan for a Galaxy S8. I've paid all months and they are still charging me the phone even after the contract finished. I am really unhappy, the support center doesn't work for calls, chat or facebook. Annoying!!!
No customer service available
A payment was late. Paid the $26 late fee, account up to date. 8 days after payment. Account is still suspended. No customer service rep to talk to. Tried the ‘Live’ chat but no one there to respond. Can’t wait til this contract is over.
Awful service, unable to upgrade phone
Don't go with this company. They will lock you into a contract that you can not upgrade or get out of without paying what is left on your contract. They are unhelpful & according to their customer service team they are to small a company to offer upgrades on your mobilr
only good if you live in the city
Just recently drove out from Brisbane to Winton, returned mostly driving major highways, I barely had any coverage. I would have been lucky to have 50% coverage the whole trip. I ended up having to buy a boost sim to get me through the trip, as my daughter had boost service and she had much better coverage than I did . I use to think the woolies service was good but that is mainly because I have not been out to any regional destinations since I purchased a sim with woolies. Data speed is also slower than my daughters boost service even when I ...had 4G. I have a dual sim phone so I was able to compare the services as we were touring. There are much better value and service out there now, especially if you prepay for the year. Only thing good about the service is the rollover of unused data and 30 days duration but there are better or equivalent deals out there now anyway.
"Terrible customer" service is too kind! Atrocious!
I have spent hours trying to find out what the extra unauthorised charge on my account is, but keep getting sent an offer to use an app to help that NEVER puts one through to the service reps!
Where are they, do they have any!?
How on earth can a person do this run around when you are a working person!
Disgusting, terribly terrible, atrocious service, maybe call it servearse!
Disgusting service! Don't purchase a plan through Woolworths Mobile.
I purchased a phone from Woolworths mobile for Christmas, I thought they would be far better than the service and costs I received from Telstra, turns out it isn't. I had an overdue phone bill and had to organise for them to reactivate my phone PLAN and number, after I got told that I would never be able to get my phone number back and I would then have to pay my phone outright of $870, I spoke to someone the next day and they told me something completely different and that I still was in the 14 "BUSINESS DAYS" to pay my bill without losing my ...plan and phone number. They reassured me that it would all be taken care of and my bill would be adjusted after 14 days. For some reason I have charges I don't even know what for as they haven't sent me email bills for months. I feel ripped off by this company and they don't seem to care about their customers at all! The service I recieved from the last online customer service person was DISGUSTING, I ended up being ignored after I voiced how frustrated I was to them about continuing to be billed more then what my phone bill was supposed to be ($57 a month then $114 every month after) absolutely disgusting! I will never recommend woolworths mobile to anyone and I look forward to going back to telstra as they always worked out payment options for their customers when they couldn't make a payment on time.
Don't buy!! Worst ever!
I bought a woolies sim card with the 50$ starter pack and also an amaysim sim card only from my nearby woolies. I wasn't able to use the Woolworths sim pack but when I tried to return it at the same woolies they tell me it's their policy to not refund a sim card!!! The lady who had sold me this card I asked the same lady but she couldn't help me but called her supervisor who unlike her was just plain rude and just raised her eyebrows and said it's policy! I mean why don't you write that on the stands that stock these sim cards it's also not easy to find it on the woolies returns policy page. I'm going overseas hence won't be needing this but they don't care!!
Bad Customer Support
I really enjoyed the Woolworths mobile plans for the price and the coverage. However, after 6 months of use I have learned that their Customer Support is substandard. I had paid my bill and still 2 days later I do not have service. I have tried to contact the Customer Service numbers they have provided, followed all the prompts then was instructed I needed to use their "Chat" service on their website to talk to someone. Upon doing this, I have waited over 20 minutes each time waiting for an agent to chat with me - I still haven't because eventu...ally the chat service times out and I have to restart it. I'm really upset, I have spent money and I still cannot use my phone! This is absolutely ridiculous, especially because I can't actually speak to anyone about this.
Excellent value for money!
Been on phone plan for almost 2 yrs. No issues with coverage. Best value at the time and still good. Some people here have not done due diligence and talking rubbish.
Questions & Answers
If I go for a plan in Woolworths mobile plan,whether can I get a locked phone or unlocked phone?
I just purchased a $20 pre-paid sim however I tried to activate it on your site and it seems that I need to provide my credit card details? Is it necessary?
Adam W.Woolworths Mobile
Thank you for reaching out to Woolworths Mobile via Product Review.
We can confirm all Pre Paid Woolworths Mobile Starter Packs require a saved credit/debit card to activate the SIM and for automated recharges.
Once your service has activated, your payment details can be removed once logged into the Mobile App or My Account on the Woolworths Mobile Website.
Should you require more assistance please contact our Customer Care team via webchat in the App or website, email email@example.com or call 1300 101 234 and follow the prompts to Mobile.
Woolworths Mobile Team
Hi, I have been a long term woolworths customer. I cancelled a mobile plan in Feb this year however, I am in urgent need of reactivating my old number to have access to that number again. Have web chatted and phoned but am getting inconsistent information. Surely there is a way to reactivate an old service?
Adam W.Woolworths Mobile
Thank you for taking the time to reach out to Woolworths Mobile via Product Review.
We have sent you a private message so we can contact you and discuss this matter further.
We look forward to speaking with you and seeing what can be done in relation to your Woolworths Mobile Account.
Woolworths Mobile Team
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