Awful . Worse company ever for mobile .
Everytime I try to use the live chat or call the assistence I've put on hols for hours .
Every time a problem with the billing and when i change my mobile support it s been a night mare and been charge 2twice for no reason .
80 dollars per month for 4 giga . Schokimg
They'd get zero stars if I could give that!
I recently changed providers after being with Woolworths mobile for 2 years. Their coverage & speeds have dropped dramatically lately. You can't actually speak to someone when you have a concern with your bill. Even when you call the 1300 phone number you are hung up on after selecting many options and are diverted to the website to do 'live chat'. Whoever is on the other end is rude. I had an issue not being able to log into my account to pay a final figure because they are no longer my carrier, and after typing this 5 times to the operator they still did not understand. Still kept telling me to log in online. Customer service is now non existent. This left me really annoyed due to unnecessarily wasting so much of my time with no solution to my problem.
Good value, good customer service
I've been on Woolworths mobile twice, once years back on postpaid and now on prepaid. It's a nice cost effective way to use basically Telstra's network in most areas but their unique greatness to me is the customer support they offer through the Whirlpool forums.
Their offering is sensible and good value and their mobile app is well designed and can achieve most things you need to do. Data speeds and reliability in my area have been great and have been no different to Telstra themselves.
From needing to stand on the road to take calls while on another network I can now sit in my lounge and talk.
Also the pre pay International deal has been a God send with sick relatives in NZ I am able to talk as long as I like. All for $30.
Unhappy New Customer
Not able to cancel auto recharge because cannot set up password for Woolworths Mobile App :(
I purchased the $50 Happy Family Mobile Pack and successfully activated the new sim card and new mobile number. I was not happy with the fact that there was no way to opt out of providing your credit card information for the auto recharge during the sim activation process. So reluctantly I provided my credit card number with the hope of canceling the auto recharge in the Woolworths Mobile App. I have tried over 10 times now to set up a password in order to use the Woolworths Mobile App to no avail. Woolworths would send me a url link via email to set up a new password and every time I enter the new password details I would encounter the same red error message at the top of the page saying "The link used to access the update page was invalid." and would not allow me to set up a new password and therefore not allow me to log in to the Woolworths Mobile App in order to cancel the auto recharge. I have tried more than 10 times to contact Woolworths Mobile through their Live Chat and every time it says that they are not available right now. I have also tried contacting Woolworths Mobile on their 1665 free toll number and was every time directed by the automated message to go to the Live Chat. This has been a very frustrating start as a brand new customer of Woolworths Mobile :(
Seriously the worst customer service I've encountered
Coverage was ok the issue is contacting them. 24 month plan finished April, have been invoiced for next month same amount (phone repayment and usage, 24 month plan, 24 invoices all paid, should be end of contract.) Called: go through the usual options, press 5, press 3 then when i get to billing enq. it says "...use the app" there's no way of actually talking to someone. Have a call back service attached to this number, 3 hours later i get the call back - no one calling - just put me on hold for 58 mins until I hung up. Live chat yesterday over 3 hours waiting for someone, i couldn't wait any longer, today tried a number of times with live chat ( a combined wait of over 4 hours) and nothing. eventually got to talk to someone on chat, only for them to be condescending and arrogant. telling me to pay the next bill (the 25th invoice on a 24 month plan - basic common sense should tell them something is amiss here.) I know all telcos have their problems but honestly, this is by far the worst customer service I've ever experienced.
Used to be very good - sadly now overpriced with less coverage.
Stayed with Woolworths because the coverage included overseas calls and SMS,s . These after a while were no longer avsilable for unknown reasons, but the plan (XL) @ $45.00 per month remained the same.
Changed to Aldi who have what I require re overseas calls etc for the same price.
The network is horrible
It is really often 3G or H+ only, and the support is horrible, you don't know where to find support service.
On their website, it says download speed 50Mbps. But I only got 10Mbps, I tested on different location from CBD to my home, no where can get higher than this number.
Wants to get a better life, avoid woolworths mobile!!
Better than expected – much to my surprise
As most of the other Telcos reviewed on 'Product Review' have been completely trashed (and rightly so); I thought I'd give some rare credit where it's due. My approval for my Samsung Note9 was surprisingly painless; the handset was delivered on time; and I appreciate the fact that they have an app that actually works. Other pros:
* Half the price of Telstra ...
* Yet you get the benefit of the Telstra network
* Billing is easy and straightforward
* Generous data allowances
* Excellent 4G LTE connectivity (undoubtedly due to the fact that they use Telstra's network)
Got ripped off.
- a week after signing up, other providers were offering fabulous offers, much better than mine.
- Woolworths didnt offer free data on any streaming services at time of signup.
- 4GB/month is crap. $55/month. S7 Edge. Sept 2017 sign up.
- will be looking to cancel my contract early.
- data & reception speeds are excellent.
Very poor customer service don't waste your time or money
Don't bother with Woolworths prepared it's a total waste of time very poor customer service waited over 35 minutes to be told that you are required to have a credit card to activate
Prepaid is a rip off
The last two times I have brought a voucher they have not worked so I have had to buy another. So instead of it costing me $30 a month it is costing me $60. I cannot afford to stay with Woolworths . They are a big wealthy corporation and ripping people off by ensuring a number of their vouchers do not work and forcing us to buy another voucher just to keep our phones active. Disgraceful company
Will never sign up a plan with them again
Signed up to a new plan early this year. Within 1 month was having problems with a faulty phone. No customer service, oppo want to take away phone for a week to check it and Woolworths can't do anything for me. I just want a new phone, don't want to have to live with and pay off a faulty phone for next 2 years. But have no choice. Not impressed with their service, or complete lack thereof. Also spoke to a very smarmy and condescending customer service representative, who just wanted to win argument rather than be of assistance. Will never renew or get another plan with these people again.
Horrible customer service
I am still waiting for Woolworths Mobile to port my number, 2 weeks after receiving my new phone. No one has ever answered when I've called their call centre, even after waiting on hold for hours at a time.
Got my S10+ earlier than expected.
Network is great since it is under telstra. Just got a delay on the porting not sure if it was because the sim was already inserted when they ported it.
Easy contract set up & great value
Easiest on line account set up.
Handset delivered in two days. Porting number was seamless. Great coverage using the telstra network but at an affordable price. Ex Telstra customer who is happy I switched
This is my second plan with Woolworths mobile. We have never had any issues with our phones or plans. The few times we've had to contact the support team have been dealt with quickly and professionally. Thankyou
Nothing but excellent all round service
I have just re-contracted with Woolworths mobile. I am now into my 3rd year with this service. I have not experienced any network or data problems at all with either of the 2 phones under contract. I chose to just use a sim only contract this time as I feel my phones are still very good to use and didn't need upgrading. Jasper, from customer service made the change of contracts easy and quick. I only have had contact with customer service twice..once for the original contract and with Jasper for my current one and I can only praise those assistants for being efficient, knowledgeable and very friendly. Well done Woolworths.
Why are Woolworths using Product Review to steer complaints away from view of other readers???
Why are Woolworths using Product Review site as a Customer Contact Point? This isn't what this site is meant to be used for.
Woolworths Mobile has hundreds upon hundreds of bad reviews on this site & they're just treating this as an extension of their business.
I thought this site was for customers to share experiences. Woolworths is woeful & the very type of company we're suppose to be helping others avoid.
Warning - not recommended
Had to leave because calls kept dropping out due to insufficient reception. Online help is an absolute joke and they don't care, which is why I will not be picking Woolies ever again.
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.