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Woolworths Mobile

Woolworths Mobile (page 2 of 32)

2.8 from 628 reviews

Reviews

Review distribution

5 star
211
4 star
50
3 star
35
2 star
52
1 star
280

Peard Family

Peard FamilySouth East Queensland, QLD

  • 9 reviews
  • 1 like

Great mobile service and coverage

published

Have swapped from Virgin to Woolworths Mobile. I'm finding better service coverage. Previously I was having to go to a certain room in my house to get coverage but now I can get great coverage from any room in my house. Really pleased with this service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $40.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Scott

ScottGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Great service however no WiFi Calling

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Good but mobile speeds is my issue

published

Service is good never had many issues until the last few months, my data shows as 4g but it feels more like 2 bar 3g service. Facebook struggles to load posts, browsing Google chrome is slower then it should be, using my gmail app is painfull...

Value for Money
Customer Service
Transparency
Plan TypePost-Paid with Phone
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile
Tim

TimGreater Melbourne (Outer), VIC

A Very Satisfied Customer

published

Been with Woolworths Mobile for a number of years now, actually now have 3 members of the family with them. So far I really cannot fault them, sign up is easy and quick, had a minor issue once sorted out with a quick phonecall to real person. Using Telstra network gives great coverage. Wife has just renewed with a new phone.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $35.00
Included Data per Month:5 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Josuther

JosutherSouthwest, VIC

Charged 3 times as much for being with woolworths for over 2 years

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $55.00
Included Data per Month:8 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

  • Verified customer

Amazing customer service

published

I have had an amazing experience with my purchase, information provided and customer service.
I cannot fault any part of my dealings with Woolworths mobile.
I have an amazing phone, prompt delivery, they are always there to help me with no long waiting times and speaking to Australian customer service representatives.
This is the best value mobile phone plan you could ask for!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $34.00
Included Data per Month:5 GB
See all answers
3 comments
Woolworths Mobile
Adam W.Woolworths Mobile
Debra
Debra

Hi thanks for all your help! Yes I am telling everyone that will listen and joining my mum up next week, kind regards Deb

Woolworths Mobile
Adam W.Woolworths Mobile

P Gupta

P GuptaSydney, NSW

Terrible customer service! Good till you have an issue.

published

I switched to woolworths mobile 3 months back. I am not getting international messages from banks on my phone. I used to get those while I was with vodafone. I have been trying to chat with customer care to get it resolved. After getting the issue details and after confirming all the personal details, the customer care reps abandon in the middle of the chat and without any resolution. It has happened 4 times and I do not know how to get anyone to look at it.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Mary

MaryGreater Melbourne (Outer), VIC

Satified customer!

published

I have been with woolworths mobile for 2 years now and never had any issues, coverage has always been great unlike other companies.
delivers whats promised and never had extra feees which is complete peace of mind.
Plan is coming to an end soon and most definelty not going anyhwhere else.

Value for Money
Local Reception
Transparency
Plan TypePost-Paid with Phone
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile
MaggieM

MaggieM

  • 12 reviews
  • 7 likes
  • Verified customer

Pleasantly surprised

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $20.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile
Seve T.

Seve T.Perth, WA

  • 6 reviews

My plane finished and they are still charging me.

published

I did a 24 month plan for a Galaxy S8. I've paid all months and they are still charging me the phone even after the contract finished. I am really unhappy, the support center doesn't work for calls, chat or facebook. Annoying!!!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $95.00
Included Data per Month:8 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

Nolito

NolitoMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

rip off after contract has finished

published

After my 24 month contract finished I was automatically put on a $55 a month contract with a small 12gb download without eligibility of changing to a different plan. Absolutely disgraceful

Local Reception
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

Theresa

TheresaGreater Melbourne (Metropolitan), VIC

No customer service available

published

A payment was late. Paid the $26 late fee, account up to date. 8 days after payment. Account is still suspended. No customer service rep to talk to. Tried the ‘Live’ chat but no one there to respond. Can’t wait til this contract is over.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $35.00
Included Data per Month:2 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

Hannah

HannahHunter Region, NSW

Awful service, unable to upgrade phone

published

Don't go with this company. They will lock you into a contract that you can not upgrade or get out of without paying what is left on your contract. They are unhelpful & according to their customer service team they are to small a company to offer upgrades on your mobilr

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $90.00
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

steven

stevenSouth East Queensland, QLD

  • 20 reviews
  • 2 likes

only good if you live in the city

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

"Terrible customer" service is too kind! Atrocious!

published

I have spent hours trying to find out what the extra unauthorised charge on my account is, but keep getting sent an offer to use an app to help that NEVER puts one through to the service reps!

Where are they, do they have any!?

How on earth can a person do this run around when you are a working person!

Disgusting, terribly terrible, atrocious service, maybe call it servearse!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $41.00
Included Data per Month:10 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile
Rgray

RgrayWide Bay-Burnett, QLD

  • 2 reviews

Disgusting service! Don't purchase a plan through Woolworths Mobile.

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $57.00
Included Data per Month:3 GB
See all answers
1 comment
Woolworths Mobile
Woolworths M.Woolworths Mobile

Don't buy!! Worst ever!

published

I bought a woolies sim card with the 50$ starter pack and also an amaysim sim card only from my nearby woolies. I wasn't able to use the Woolworths sim pack but when I tried to return it at the same woolies they tell me it's their policy to not refund a sim card!!! The lady who had sold me this card I asked the same lady but she couldn't help me but called her supervisor who unlike her was just plain rude and just raised her eyebrows and said it's policy! I mean why don't you write that on the stands that stock these sim cards it's also not easy to find it on the woolies returns policy page. I'm going overseas hence won't be needing this but they don't care!!

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $50.00
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

KRosas

KRosasDarwin, NT

Bad Customer Support

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $40.00
Included Data per Month:12 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Garbage

published

Garbage, they force you to set up a direct debit, i only was in holiday in ausi & only wanted a pre pay sim. Canceling the direct debit was painfull. Painfull

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Excellent value for money!

published

Been on phone plan for almost 2 yrs. No issues with coverage. Best value at the time and still good. Some people here have not done due diligence and talking rubbish.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $50.00
Included Data per Month:4 GB
See all answers
1 comment
Woolworths Mobile
Adam W.Woolworths Mobile

Page 2 of 32

Questions & Answers

Kal

Kalasked

Hi,
If I go for a plan in Woolworths mobile plan,whether can I get a locked phone or unlocked phone?

No answers

luckyjen

luckyjenasked

I just purchased a $20 pre-paid sim however I tried to activate it on your site and it seems that I need to provide my credit card details? Is it necessary?

1 answer
Woolworths Mobile
Adam W.Woolworths Mobile

Hi Luckyjen,

Thank you for reaching out to Woolworths Mobile via Product Review.

We can confirm all Pre Paid Woolworths Mobile Starter Packs require a saved credit/debit card to activate the SIM and for automated recharges.

Once your service has activated, your payment details can be removed once logged into the Mobile App or My Account on the Woolworths Mobile Website.

Should you require more assistance please contact our Customer Care team via webchat in the App or website, email mobilecare@woolworths.com.au or call 1300 101 234 and follow the prompts to Mobile.

Kind Regards

Woolworths Mobile Team


Judith D

Judith Dasked

Hi, I have been a long term woolworths customer. I cancelled a mobile plan in Feb this year however, I am in urgent need of reactivating my old number to have access to that number again. Have web chatted and phoned but am getting inconsistent information. Surely there is a way to reactivate an old service?

1 answer
Woolworths Mobile
Adam W.Woolworths Mobile

Hi Judith,

Thank you for taking the time to reach out to Woolworths Mobile via Product Review.

We have sent you a private message so we can contact you and discuss this matter further.

We look forward to speaking with you and seeing what can be done in relation to your Woolworths Mobile Account.

Kind Regards

Woolworths Mobile Team


Get an answer from our members and Woolworths Mobile representatives

Details

CategoryMobile Phone Service Providers
Online Live Chat Yes
Network UsedTelstra
International Roaming Offered Yes

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