My house (along with many others in the area) was damaged by the Brisbane hail storm which occured on Sat 31st Oct 2020.
Following the storm it was evident our roof, solar panels, water heater and shed had been severely damaged by the 10cm+ sized hailstones, so we quickly decided to submit a claim. Intitially we tried to call, however there was a long wait time (guessing due to many others also trying to submit claims at the same time and it being the weekend), so we submitted an online claim instead which was easy enough.
Within the next co...Read more

Quote and setup was easy, all online. Pricing reasonable. I have been with them for 10+ years for house and multiple cars.

Great until you lodge a claim. They are unresponsive, phones lines are impossible to get through in less than 2 hours and emails will be completely ignored. No way to speak to them. The home repairs were farmed out to a third party that only focuses on getting your excess paid then ignores you again. I eventually got someone out but they were obviously the cheapest bidder and the work has been sub-par. Months later I am s...Read more

We have just finished going through the long and unsatisfying process of lodging our first claim with Woolworths Insurance. What a tedious and drawn out process it is; and it will definately be the last bit of insurance we ever purchase with them.
Issue - damage to carpet in our downstairs area.
Process - took a week for someone to come and look at it.
Took another 2 weeks plus for report to be submitted to insurer by the assessor. This is after calling the insurer and being on hold for up to 70 minutes. We were only on hold for 50 minutes ...Read more

I have 2 claims still pending with Woolworths (Hollard) Insurance and the horrible incompetent Building Company John Lyng Group. I have been on this for nearly 5 weeks chasing my claim and the timeframe of works to be completed only to get the runaround. The cash settlement was lowballed to the point where it did not make sense and to make it worse i hadn't even been assessed for the damages. I have waited an average of an Hr each time i have waited on the line for a customer service rep at Woolworths. I have reported this organisation to AFCA ...Read more

I have had to follow up my claim multiple times due to Johns Lyng group not being able to correctly do a Make Safe, causing further damage and needing Woolworths permission for various things such as reopening Make Safe that Johns Lyng close too soon. They ask me to ring Woolworths every time to request they raise a new one. Whenever I call Woolworths Insurance they take over an hour to answer when calling to follow up a claim (in one case i waited 2 hours and gave up). I understand there was a lot of freak storms and things last month, but ...Read more

I put my claim in for a leaking water pipe in November 2019. I sorted out the electrician and plumber to locate the leak. My claim was passed to Johns Lyng. I don’t remember taking out my policy with them but they basically told me they would match the materials as close as possible even though I supplied where I had originally got them from. To-ing and Fro-ing I asked to settle the claim cut johns lyng our as I have no trust or confidence in them touching my home. Got told my wallpaper was discontinued by JL only for me to jump online and find...Read more

Contacted Woolies insurance on 2/01 as we had water leaking downstairs that put a small hole in the ceiling. An assessor from John's Ling Group came out and then sent a plumber. On my first call, I was told if it was at waterproofing issues it would not be covered. The plumber from JLG came and worked out where the leak was coming from, he told us a leak behind our shower not a waterproofing issue. I waited a week and called. Each time I would call at 8am and wait between 20- 1 hour to talk to someone. After many many calls a lovely lady cal...Read more

Very quick to deal with renewal of policies or starting policies but the second you need to claim expect the run around. We were affected by bushfires in December 2019 and made our claim straight away to get things started (in the hopes of actually getting things done quickly). We were given a claims manager (who in the last 2 months has only spoken with me once when I managed to get them on the phone by some miracle), no replies to my multiple emails. Lots of misinformation, we needed a private electricity pole replaced on our property in orde...Read more

Home burnt on 31st December 2019.

Submitted claim 9th Jan
Assesment dude came out to property 15th Jan
Assesment submitted 3rd Feb
Total Loss letter 5th
11th Feb claim has now been settled, revised total loss letter sent.
17th Feb 2020 - paid in full with clean up payment.

Had to pay second months rent from my own pocket even when the client officer said woolworths would pay me before my monthly rent was due. ...Read more