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Very long wait times to speak to Anyone!
I have time to write this as it is now over 65 mins and still no attention to my call. Recently I have had the unfortunate necessity to need to contact Woolworths insurance. EVERY time it has taken over 30min before my call is answered and twice now I have had to be transferred as that person is not trained in that area even though I called number as advised on the top of my policy.
Money Hungry, NO CUSTOMER SERVICE
Trying to change my address after moving house. Was on hold for 19 minutes before I hung up and now waited 22 minutes for someone to attend online chat, I was then told it could be done on chat but would take 45 minutes or I would have to call back!!! So it’s bye bye useless Woolworthless Insurance
Months later 10% discount still not working
Woolies insurance offer 10% off your groceries once a month, every month .. it's meant to be a perk for having your insurance with them HOWEVER for months now the code they send me never works for online shopping despite several phone calls
Like many people due to covid I have been doing my larger shops online but constantly have to chase for my discount....this has been going on since MAY and is apparently its a wide spread issue that they're well aware of but have yet to fix! Their solution? Until they fix its basically up to me to chase ...it up every month (sometimes more than once if they get it wrong like last time.) Maybe their hoping people won't bother and just give up. Even when I ring rather than getting the promised discount which is money in my pocket to spend where I want, instead I receive an email voucher which can only be spent in Woolies. This was ok when I thought maybe a month or two but surely they have a huge tech team who can fix such a basic issue as a discount code!! I'm annoyed that I now have to ring and claim last months discount...AGAIN! how many more months is this going to go on? I'm no longer happy receiving vouchers I want my discount back as a refund!!!
- Verified customer
Don’t be fooled by their initial cheap premiums
My mother‘s home was hit hard by wind storms early February of this year. Her boundary fence was knocked down by the high winds. We made a claim on Feb 25th. An assessment was made a week later. And she was told that they would be in touch soon. With the initial lockdowns from the pandemics, we heard nothing back. I contacted by email on June 19 and received an email saying they would be in touch within 8 business days. I finally rang this afternoon September 4th 2020 only to wait on hold for 30 mins and to be told to wait again for another 15...mins on hold while the customer service rep looked into it. He got back to say unfortunately the claim was rejected because the fence was not new and would have eventually collapsed?????. And when questioned why it took 7 months to even notify us of this decision, the answer was sorry???? And coincidently the renewal is about a week away. Wake up to this scam of an insurance company. Cheap premiums to lure hard working people in , huge increases the following year ( you need to cancel your policy and redo a new quote online to receive a premium close to the original) and god help you if you need to make a claim! They will use any excuse to weasel out of any claim. And then don’t bother to even contact you for 7 whole months unless chased up to tell you sorry the claim was rejected. Final curtain for this mob!!!! Don’t even think about dropping coin into this poor excuse of an organisation. Never ever again!!!!
They don't allow you to cancel your direct debit
They don't allow the cardholder to cancel their direct debit. Only the policyholder can cancel the cardholder's direct debit. Too bad if the policyholder & cardholder no longer talk. All the terms & conditions are sent to the policyholder & nothing is sent to the cardholder. You think you are giving authorisation for a 'once only' deduction, but not so. Woolworths will keep deducting monies from the Cardholder even when they have been instructed to stop deducting (by the cardholder). They give the policyholder control over the Cardhold...er's money. The cardholder also doesn't receive notification that their card will be debited when policy is due for renewal. Unethical money grab from Woolworths. Legally it is not right. You either need to cancel your card or if they have already automatically debited your card, you need to go to your bank to state that the terms/conditions & renewal notice was not sent to you, it was only sent to the policyholder...& that the 1st yearly payment was made over the phone as a 'once only' deduction. If this doesn't work, contact your member of parliament.
I'd highly recommend Woolworths Insurance as they covered all contents impacted in my claim and my claim was looked into promptly and repairs performed on time.
They were quite accomodative during Covid19 pandemic and mine was completed in a month.
Insured my iPhone it’s clearly on page 7. I have been with this company for five years first time I’ve made a claim and was told my phone isn’t for accidental breakage make sure you dont Get the standard cover, I was told over the phone it would be insured. $1,600 down the drain!Totally scammed
Woolworths Beware: This is definitely Fraudulent activity by a big player - be careful!
1st premium Was cheap (Online) then ramps by 50% next yr without any reason- automatically as well..Then spent equivalent of 4hrs trying, to contact by phone- 1hr 30mins was the longest in one try, then cut off..I have sent emails - with Robo reply’s asking to ring the 1300 number..Next step ombudsman.
Telephone service is shocking have to wait hours
Have called regarding my home and content.
Spoke to some and quoted your own reference yet the person who answered said no number like that existed. I am an existing customer and need to speak to some one as I am about to cancell my home and contents with you.
I cancelled my Woolworths insurance policy because the premiums increased too much. After calling them and waiting for over 30 minutes they agreed to cancel my policy. Suddenly 18 months later I start receiving text messages telling me my policy is about to be renewed! After calling and waiting about 15 minutes Josh answered the call and tells me that Woolworths never cancelled the policy! I demanded a hard copy written apology with a signature and refund of any and all monies extracted from my account without my permission. It seems Woolworths still had a copy of my original email cancellation as well!
Paid for highest valued fully accidental policy cover. Agents mentioned all accidental damage are covered. so transferred all policies just to know they won't cover accidental damage of mobiles phones. on top of that, $100 gift card promotion is not that easy. you have to chase up at least 20 times. their chat response time is shocking. at times, they take 2hrs to respond to one single question yet, if you take 1min to respond, they'll close your chat and you have to start all over again.
Disgrace Of An Insurance Company
Loyal Customer of Several Years
Paid Annual Premium Upfront.
Made A Claim.
No Work Actioned Or Any Communication In 6 Months
Tried Calling x 5 , Emailing x 2, Online Chat x 3 - No Call Backs, No Communication.
Just A Cash Grab.
Disgrace Of An Insurance Company
Do No Use Woolworth Home Insurance
My recent claim from the Feb NSW storms they declined my claim for my destroyed pool. After I was told on the phone it would be covered on the day. You want to contact them you need wait online for a min 1.5 hours. they don't respond to emails and for anything to happen takes at least 6 months!
Very disappointed, poor customer service, switching to other insurance immediately
The claim takes almost 2 months to be finalised and ending up rejected. I need to follow up for so many times to get the update and outcome. I better pay more and get better service with a more credible insurance company.
It’s rubbish insurance company , they are money maker that’s all
Never pick my call , all the time waiting
They declined my claim without inform me . Crap company . Don’t buy this crap company otherwise you will lost your money , they sent little kid to inspect our house lack of information he didn’t tell us anything and check the house and walk away
Absolute disgrace .. and waste of money I would put -5 stars if there was an option!!
I have had a claim in since March for hail damage to our pergola... still waiting on a response called many times and most of the time no one answers after an hour I hang up. I once got hold of "Claims superviser Aruna" who promised someone would review and contact me within 48 hours - well 3 weeks later and nothing. Its unethical and I tried going to the complaints section who have advised me that they have 45 days to review my case and advise if Woolworths are acting in accordance with insurance guidelines but they can't sort my issue.. so pointless. Now tried to ring Hollard ins (underwriter) phone just keeps ringing. Dont waste your money!
- Verified customer
Unresponsive. Farms out claim processing to a company that can only handle part of the claim.
Quote and setup was easy, all online. Pricing reasonable. I have been with them for 10+ years for house and multiple cars.
Great until you lodge a claim. They are unresponsive, phones lines are impossible to get through in less than 2 hours and emails will be completely ignored. No way to speak to them. The home repairs were farmed out to a third party that only focuses on getting your excess paid then ignores you again. I eventually got someone out but they were obviously the cheapest bidder and the work has been sub-par. Months later I am s...till waiting to hear when they will fix the damage they caused. The only way action happens is for me to contantly chase the people personally involved. Neither the third party or Woolworths will speak with me. My contents claim has been completely ignored. I was supposed to be paid out for some of the damage they deemed difficult to repair. Months later I have no idea when that will happen. Meanwhile more water damage occurs.
Poor customer service
Woolworths use a contractor called Restorex they come and knock door with out appointment. I never recommend Woolworths insurance.they are cheap for the first year then they increase never buy the policy with them.
Isn’t it funny
Isn’t it funny how when you purchase their insurance they take your payment instantaneously yet if you cancel or get a refund of same policy it takes them 2 weeks to get your money back. Pure greed and poor service.
We have almost completed a storm damage claim and I have to say the service from Woolworths Insurance has been nothing short of amazing from start to finish. Claim Central organised the repair which involved carpentry, painting and finally floor polishing. Yes it was a process but I would highly recommend based on our experience.
Questions & Answers
Are solar panels covered under Woolworths House and Content Insurance?
Elisabeth L.Woolworths Home and Contents Insurance
Hi Diana, thank you for reaching out to us and we would like to apologise for the delay in response. Solar panels are covered under our policy cover, If they are installed on your home the value can be included in the overall Building Sum Insured amount. If you need any assistance please reach out to us through our Live Chat service on our website https://insurance.woolworths.com.au/ where one of our Customer Service Representatives are available via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends.
How come no one is answering when I call about my insurance claim
Trying to call since last Wednesday every time I’m waiting for over an hour today I’ve been waiting for 2 hours and no one takes the call!!!!
This is absolutely unacceptable!!!
How do I get to talk to anyone???
I had the same problem, finally spoke to a lovely girl her name is Anisy....was very helpful....I hope our issue will be resolved this week...
customers of this insurance company know how unprofessional and useless it is.
for those interested let us start a class action with ACCC
Customer Service RepWoolworths Home and Contents Insurance
Thank you for getting in contact.
We are sorry for any inconvenience this process may have caused.
As you are probably aware with everything thats going on, our claims department is in high demand at the moment. The correct number to get in contact with the claims department is 1300 10 12 34 and follow the correct prompts that will take you through to the correct claims team.
just got text home ins policy hom105892856 what is this for been waiting on phone for 30 minutes
Ryan A.Woolworths Home and Contents Insurance
Hey John, thank you for your question and we do apologize for the delay in getting back to you. Unfortunately we are not able to discuss personal policy details here so please contact our friendly customer service team via the phone at 1300 10 1234 or via live web chat through our website.
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