I have time to write this as it is now over 65 mins and still no attention to my call. Recently I have had the unfortunate necessity to need to contact Woolworths insurance. EVERY time it has taken over 30min before my call is answered and twice now I have had to be transferred as that person is not trained in that area even though I called number as advised on the top of my policy.

Trying to change my address after moving house. Was on hold for 19 minutes before I hung up and now waited 22 minutes for someone to attend online chat, I was then told it could be done on chat but would take 45 minutes or I would have to call back!!! So it’s bye bye useless Woolworthless Insurance

I'd highly recommend Woolworths Insurance as they covered all contents impacted in my claim and my claim was looked into promptly and repairs performed on time.
They were quite accomodative during Covid19 pandemic and mine was completed in a month.

Insured my iPhone it’s clearly on page 7. I have been with this company for five years first time I’ve made a claim and was told my phone isn’t for accidental breakage make sure you dont Get the standard cover, I was told over the phone it would be insured. $1,600 down the drain!Totally scammed

1st premium Was cheap (Online) then ramps by 50% next yr without any reason- automatically as well..Then spent equivalent of 4hrs trying, to contact by phone- 1hr 30mins was the longest in one try, then cut off..I have sent emails - with Robo reply’s asking to ring the 1300 number..Next step ombudsman.

Have called regarding my home and content.
Spoke to some and quoted your own reference yet the person who answered said no number like that existed. I am an existing customer and need to speak to some one as I am about to cancell my home and contents with you.

I cancelled my Woolworths insurance policy because the premiums increased too much. After calling them and waiting for over 30 minutes they agreed to cancel my policy. Suddenly 18 months later I start receiving text messages telling me my policy is about to be renewed! After calling and waiting about 15 minutes Josh answered the call and tells me that Woolworths never cancelled the policy! I demanded a hard copy written apology with a signature and refund of any and all monies extracted from my account without my permission. It seems Woolworths still had a copy of my original email cancellation as well!

Paid for highest valued fully accidental policy cover. Agents mentioned all accidental damage are covered. so transferred all policies just to know they won't cover accidental damage of mobiles phones. on top of that, $100 gift card promotion is not that easy. you have to chase up at least 20 times. their chat response time is shocking. at times, they take 2hrs to respond to one single question yet, if you take 1min to respond, they'll close your chat and you have to start all over again.

Loyal Customer of Several Years
Paid Annual Premium Upfront.
Made A Claim.
Paid Excess
No Work Actioned Or Any Communication In 6 Months
Tried Calling x 5 , Emailing x 2, Online Chat x 3 - No Call Backs, No Communication.
Just A Cash Grab.
Disgrace Of An Insurance Company

My recent claim from the Feb NSW storms they declined my claim for my destroyed pool. After I was told on the phone it would be covered on the day. You want to contact them you need wait online for a min 1.5 hours. they don't respond to emails and for anything to happen takes at least 6 months!

The claim takes almost 2 months to be finalised and ending up rejected. I need to follow up for so many times to get the update and outcome. I better pay more and get better service with a more credible insurance company.

Never pick my call , all the time waiting
They declined my claim without inform me . Crap company . Don’t buy this crap company otherwise you will lost your money , they sent little kid to inspect our house lack of information he didn’t tell us anything and check the house and walk away

I have had a claim in since March for hail damage to our pergola... still waiting on a response called many times and most of the time no one answers after an hour I hang up. I once got hold of "Claims superviser Aruna" who promised someone would review and contact me within 48 hours - well 3 weeks later and nothing. Its unethical and I tried going to the complaints section who have advised me that they have 45 days to review my case and advise if Woolworths are acting in accordance with insurance guidelines but they can't sort my issue.. so pointless. Now tried to ring Hollard ins (underwriter) phone just keeps ringing. Dont waste your money!

Woolworths use a contractor called Restorex they come and knock door with out appointment. I never recommend Woolworths insurance.they are cheap for the first year then they increase never buy the policy with them.

Isn’t it funny how when you purchase their insurance they take your payment instantaneously yet if you cancel or get a refund of same policy it takes them 2 weeks to get your money back. Pure greed and poor service.

We have almost completed a storm damage claim and I have to say the service from Woolworths Insurance has been nothing short of amazing from start to finish. Claim Central organised the repair which involved carpentry, painting and finally floor polishing. Yes it was a process but I would highly recommend based on our experience.