Woolies insurance offer 10% off your groceries once a month, every month .. it's meant to be a perk for having your insurance with them HOWEVER for months now the code they send me never works for online shopping despite several phone calls

Like many people due to covid I have been doing my larger shops online but constantly have to chase for my discount....this has been going on since MAY and is apparently its a wide spread issue that they're well aware of but have yet to fix! Their solution? Until they fix its basically up to me to chase ...Read more

Home burnt on 31st December 2019.

Submitted claim 9th Jan
Assesment dude came out to property 15th Jan
Assesment submitted 3rd Feb
Total Loss letter 5th
11th Feb claim has now been settled, revised total loss letter sent.
17th Feb 2020 - paid in full with clean up payment.

Had to pay second months rent from my own pocket even when the client officer said woolworths would pay me before my monthly rent was due. ...Read more

We have been with Woolworths Home Insurance for several years, prices were good and all had been going well until recently when we've had a problem with our home and we've actually had to deal with them. We had a leak in our laundry pipe which was located in the void space beneath the tiled in cabinets, so we had no idea it was there until i noticed the cabinet base had started to warp. We ripped out the cupboard base and found a large pool of water there. Of course slow leaks are not generally covered by insurance, just our luck, so Woolworths...Read more

I also found Woolworths hard to deal with. They were polite and easy to talk to te claims, but of course no one rings you, you do have to ring multiple times to get anything done. Our claim was water damage through a storm, this was in February 2017, the claim has now been processed and passed, but it's now July and I still have no carpet only concrete and half carpet where electrodry (who were very quick to help back in feb) cut the wet carpet out and dried the floor out. I found the wheels grind very slow at Woolworths insurance, once the...Read more

Apparently Woolworths is using a third party company (Hollard Insurance Claim) for this and they have a B2B agreement.
They setup and payment configuration was very quick and straight forward (That’s why they get 2 points in my review).
The issue comes when you actually have a problem at your house. You wished you would paid much more with a better provider.
I lodged a claim at the end of Dec 2016 and I got a message today after more than a month says:

"Hollard Insurance Claim. Dear xxxx, the assessment report, quote and scope of works h...Read more

The good: Slick website, premium is easy to buy.
The OK: Insurance premium was reasonable price, or so I thought, see below.
The bad: Wanted to confirm if potential damage from my trees to neighbours property would be covered, (my tree branches over hang the boundary fence). Got a load of gobbledegook from their customer service so still none the wiser, would have to claim then they would look at giving me a reply, so I'm still none the wiser. I also confirmed that my contents were covered (policy is not clear), CSR told me I actually didn'...Read more

We swapped over to Woolworths this year. As we all know any insurance is only as good as your next claim. We have had two burglaries recently. Little damage but an expensive bicycle stolen the first time and computers, jewellery and general household goods taken the second time. On both occasions Woolworths Insurance have been reasonably responsive and easy to deal with and settlement in line with our exceptions. As for renewing your policy comments here, most companies do that these days unless you opt out so I dont think they are much di...Read more

Swapped over to Woolworth Insurance ,they where $45 cheaper a month and $300 less in Excess. VERY HAPPY, that was till I made a claim, very nice on the phone, but it took forever to actually fix the issue.1 week till some one rang another 3 days till the assessor came , another 4 days till he did the report and sent it in , than a day after they rang me, claim has been approved YES,YES..FINALLY, 4 days later the tradesman came around to have a look, and he told me another 7-10 working-days for the parts come and he can fix it .. [censored word ...Read more

During Sydney's Super Storm on 21/4/2015 my home was damaged due to water entering the roof. They sent inspectors out fast enough, but then it took another 3 weeks with no updates and feedback, before calling me nearly a month after the incident to deny my claim stating page XX of the PDS where they don't cover storm damage as a result of wear and tear etc... They blamed a 'deteriorated roof flashing' as the cause however this was in excellent working condition. I will be writing to appeal this decision, but the overall service and experience t...Read more