Months later 10% discount still not working
Woolies insurance offer 10% off your groceries once a month, every month .. it's meant to be a perk for having your insurance with them HOWEVER for months now the code they send me never works for online shopping despite several phone calls
Like many people due to covid I have been doing my larger shops online but constantly have to chase for my discount....this has been going on since MAY and is apparently its a wide spread issue that they're well aware of but have yet to fix! Their solution? Until they fix its basically up to me to chase ...it up every month (sometimes more than once if they get it wrong like last time.) Maybe their hoping people won't bother and just give up. Even when I ring rather than getting the promised discount which is money in my pocket to spend where I want, instead I receive an email voucher which can only be spent in Woolies. This was ok when I thought maybe a month or two but surely they have a huge tech team who can fix such a basic issue as a discount code!! I'm annoyed that I now have to ring and claim last months discount...AGAIN! how many more months is this going to go on? I'm no longer happy receiving vouchers I want my discount back as a refund!!!
Making it difficult for a policy holder
House and contents cover due for renewal within a few days and I wanted to switch from monthly payments to a one-off annual payment. Couldn't be done, I was told, except by cancelling the original cover and starting afresh, taking at least 15 - 20 minutes on the phone, I was again told. I don't have 15 to 20 minutes to waste going through old stuff all on file and unchanged in every respect.
Not happy, Woolies!
SLOW, SLOW, SLOW!!!
Home burnt on 31st December 2019.
Submitted claim 9th Jan
Assesment dude came out to property 15th Jan
Assesment submitted 3rd Feb
Total Loss letter 5th
11th Feb claim has now been settled, revised total loss letter sent.
17th Feb 2020 - paid in full with clean up payment.
Had to pay second months rent from my own pocket even when the client officer said woolworths would pay me before my monthly rent was due. ...Unprofessional. Communication is terrible. I am calling or emailing to find out what is going on. I got the feeling Woolworths were delaying every step of the way. The whole experience has been extremely stressful. Our other contents insurance company had been, assessed and paid even before Woolworths managed to get the report submitted. If Woolworths improves the communication and speed of claims, I think there would be less negative reviews
Warning to those that pay monthly
Unlike other insurers, if you pay monthly with Woolworths insurance and choose to cancel your policy, you don't get a refund for that part month - it's in their T&Cs, FYI.
Renewal is expensive
The initial policy went well after that renewal came with high numbers and shocked. Customer service response was inadequate. Generating a new policy is cheaper than the renewal policy. I cancelled the policy and now thought to create a new policy or move elsewhere.
Delayed response and unexpected assessment
I do not know how you accept liability for wall and ceiling damage after storm but deny roof liability,
What i can say, i already expreesed my self on the facebook page but it was deleted.
- Verified customer
A company that doesn’t reward customer loyalty
We signed up last year with Woolworths as they were good value for money and a brand we trusted. This year our renewal came through and it had gone up 25%. We’ve never claimed and all we’ve done is been a good customer.
We’ve looked around and we’ve been offered a better rate this year than last year with another big name unsurance provider. When I called Woolworths they confirmed that they offer better rates for first time customers but not for those who are loyal to their brand and want to be a continued eecustomer. They eventually offered me a $100 gift voucher but this would mean I was over $270 out of pocket. As such I’ve cancelled my policy and will never trust any Woolworths business again.
- Verified customer
Always read the fine print - what are they NOT insuring!
We took out Woolworths home and contents insurance (Hollards) 2 years ago after having comprehensive cover with a leading insurer. Whilst I admit I thought I had checked the features we were covered for however I have since found out that there is a vast array of specified options they do not insure you.
Reviewing the PDS I have since found they do not protect some of the commonly used items outside the home unlike my original insurer- mobile phones, computers, laptops, tablets, bikes etc. Very very annoyed with this limited feature policy but you pay for what you get in this industry! Will be cancelling and going back to a more comprehensive insurer. What a waste of time and money!
Line always busy
I saw special 30% off woolworths home and content insurance. I work out that the same quote with my existing provider is $42 cheaper. I am trying to switch my policy to woolworths and have been trying to ring them for 2 days and still gone through line engaged.
Compare your policy carefully with other insurance providers
We have been with Woolworths Home Insurance for several years, prices were good and all had been going well until recently when we've had a problem with our home and we've actually had to deal with them. We had a leak in our laundry pipe which was located in the void space beneath the tiled in cabinets, so we had no idea it was there until i noticed the cabinet base had started to warp. We ripped out the cupboard base and found a large pool of water there. Of course slow leaks are not generally covered by insurance, just our luck, so Woolworths...have said they will not cover it. My disappointment comes from checking other providers and have found several who would cover it in a situation, such as ours, where you reasonably could not be expected to be aware of the problem. Lesson learnt for me to compare policies with other insurance providers more closely in the future.
- Verified customer
No so good at all
I bought a house and insured it same day of settlement , Nov 2 , 2018 , on Nov 18 a serious storm come to town , I sustain roof , ceiling damage and 2 large broken window from the hail ,
I filled a claim , had to go to [name removed] at special claims after to and fro and chase up's after 2 week , ( no windows in house mind you ) I chased and they said ok to proceed and has now been issued to general claims to proceed , after two more weeks I chased , no response, I chased again no response, , I cant be left like this in time of need ,
I cancelled my policy , and insured with another company
I also found Woolworths hard to deal with. They were polite and easy to talk to te claims, but of course no one rings you, you do have to ring multiple times to get anything done. Our claim was water damage through a storm, this was in February 2017, the claim has now been processed and passed, but it's now July and I still have no carpet only concrete and half carpet where electrodry (who were very quick to help back in feb) cut the wet carpet out and dried the floor out. I found the wheels grind very slow at Woolworths insurance, once the...y do their bit the 'trades' are very quick but still waiting for carpet to be laid. Not very nice trying to live on cold concrete for 6 months. The other thing, the whole granny flat was damaged bar one room and that bedroom retains the old carpet (only 2 yrs old) but won't match the rest of the house, but they won't carpet that, I had to pay for it myself. Seeing as it opens onto all the other rooms I feel it has to be the same. I was always under the impression insurance was to make sure the place was repaired to same standard as before the damage. I have had GIO insurance all my life, it was getting too expensive so I decided to have a change, but I will be going back after this experience. Every time I've used GIO, everything was fixed and finished within a month. They were terrific...
Policy easy to setup. The claim is a disaster to make.
Apparently Woolworths is using a third party company (Hollard Insurance Claim) for this and they have a B2B agreement.
They setup and payment configuration was very quick and straight forward (That’s why they get 2 points in my review).
The issue comes when you actually have a problem at your house. You wished you would paid much more with a better provider.
I lodged a claim at the end of Dec 2016 and I got a message today after more than a month says:
"Hollard Insurance Claim. Dear xxxx, the assessment report, quote and scope of works h...ave been submitted. As part of the assessment process your claim will be reviewed and contact will be made with you shortly. If you have any questions, please contact Claim360 on 1300 518 530" You wish you never had this insurance in first place.
30% increase in premium on auto renewal!
The good: Slick website, premium is easy to buy.
The OK: Insurance premium was reasonable price, or so I thought, see below.
The bad: Wanted to confirm if potential damage from my trees to neighbours property would be covered, (my tree branches over hang the boundary fence). Got a load of gobbledegook from their customer service so still none the wiser, would have to claim then they would look at giving me a reply, so I'm still none the wiser. I also confirmed that my contents were covered (policy is not clear), CSR told me I actually didn'...
Two Claims In Two Weeks
We swapped over to Woolworths this year. As we all know any insurance is only as good as your next claim. We have had two burglaries recently. Little damage but an expensive bicycle stolen the first time and computers, jewellery and general household goods taken the second time. On both occasions Woolworths Insurance have been reasonably responsive and easy to deal with and settlement in line with our exceptions. As for renewing your policy comments here, most companies do that these days unless you opt out so I dont think they are much di...fferent in that regard. UPDATE.... now they have refused to renew our policy... apparently it no longer falls within their current underwriting guidelines....nice one guys... only claims i've had in about 30 years being insured... anyway for this reason I have revised my rating from Good to Bad! Even as a Woolworths shareholder I couldn't recommend this product.
Woolworth Insurance, CHEAP BUT..
Swapped over to Woolworth Insurance ,they where $45 cheaper a month and $300 less in Excess. VERY HAPPY, that was till I made a claim, very nice on the phone, but it took forever to actually fix the issue.1 week till some one rang another 3 days till the assessor came , another 4 days till he did the report and sent it in , than a day after they rang me, claim has been approved YES,YES..FINALLY, 4 days later the tradesman came around to have a look, and he told me another 7-10 working-days for the parts come and he can fix it .. [censored word ...removed]?!! if you are not in a hurry and don't want service, Yep, go for it, other wise stay away. I went back to my old insurance Company. For almost the same Claim 2 years ago, it took 3 days to asses /order parts, and fix it.
Woolworths Home insurance - Be warned - Read everything
If you are purchasing online, allow enough time to read all the questions and all the attachments very carefully before making the payment. The exceptions list is very long and you need to check every item carefully. Also, find out all the past claims for five years for all the properties and not the one that is being insured. The problem will start, if you make an error, only when you make a claim. Do not blindly say that you have read and understood the terms. My estimate is it will take 5 hours for an average person.
Slow claim service. Hidden T&C's to deny claims
During Sydney's Super Storm on 21/4/2015 my home was damaged due to water entering the roof. They sent inspectors out fast enough, but then it took another 3 weeks with no updates and feedback, before calling me nearly a month after the incident to deny my claim stating page XX of the PDS where they don't cover storm damage as a result of wear and tear etc... They blamed a 'deteriorated roof flashing' as the cause however this was in excellent working condition. I will be writing to appeal this decision, but the overall service and experience t...o date has been very poor. A once in a century storm causes damage to my home which is only 12 years old and maintained in excellent condition (which the assessor noted as well) and they deny the claim due to a clause regarding normal deterioration and wear and tear. Unbelievable!!! If they continue to deny my claim after my appeal, I'd encourage everyone seeking home and contents insurance to be careful about choosing this budget insurer. I'll post updates based on the outcomes of my appeal to share my live experience with this insurer.
No follow up on claim
I lodged a claim, (on the bottom of the claim form it stated that somebody would contact me the next business day). One week passed by......nothing! I rang them to follow up and was told somebody would contact me, another week went by.......nothing! I rang them again! this time with results, even though it wasn't in my favour I finally got results.
Not on top of things
Woolworths Insurance has been slow moving, and not proactive at all. I have had to call the majority of the time to get updates on my claim and most of the time the answer is effectively "I don't know". I do not feel someone is working doggedly on this on my behalf. There doesn't appear to be a plan to remedy the issues in my claim and it doesn't feel like someone is working doggedly to get answers.
Questions & Answers
Are solar panels covered under Woolworths House and Content Insurance?
Elisabeth L.Woolworths Home and Contents Insurance
Hi Diana, thank you for reaching out to us and we would like to apologise for the delay in response. Solar panels are covered under our policy cover, If they are installed on your home the value can be included in the overall Building Sum Insured amount. If you need any assistance please reach out to us through our Live Chat service on our website https://insurance.woolworths.com.au/ where one of our Customer Service Representatives are available via web chat from 8.30am - 7.30pm weekdays and 9.30am to 4.30pm on weekends.
How come no one is answering when I call about my insurance claim
Trying to call since last Wednesday every time I’m waiting for over an hour today I’ve been waiting for 2 hours and no one takes the call!!!!
This is absolutely unacceptable!!!
How do I get to talk to anyone???
I had the same problem, finally spoke to a lovely girl her name is Anisy....was very helpful....I hope our issue will be resolved this week...
customers of this insurance company know how unprofessional and useless it is.
for those interested let us start a class action with ACCC
Customer Service RepWoolworths Home and Contents Insurance
Thank you for getting in contact.
We are sorry for any inconvenience this process may have caused.
As you are probably aware with everything thats going on, our claims department is in high demand at the moment. The correct number to get in contact with the claims department is 1300 10 12 34 and follow the correct prompts that will take you through to the correct claims team.
just got text home ins policy hom105892856 what is this for been waiting on phone for 30 minutes
Ryan A.Woolworths Home and Contents Insurance
Hey John, thank you for your question and we do apologize for the delay in getting back to you. Unfortunately we are not able to discuss personal policy details here so please contact our friendly customer service team via the phone at 1300 10 1234 or via live web chat through our website.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.