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- Verified customer
Customer service is unavailable and no way to reach them!
Partly I am to blame for my missing order as I missed the phone call from the driver, however it's clearly instructed in the order that we are home and to just ring the unit in the gate (if that's done my wife would have received the order) but it wasn't. Now my order was gone, unable to track online and customer service is useless. Nobody's answering on the 1800 or 1300 numbers, chat online is just a useless bot and no human operator. No email nor sms from woolworths too about my order. So it's essentially gone. First time using woolworths online and never using it again.
No refund, where is my money
I placed an order on the 18th March & accepted that due to high demand, there would be a wait for delivery. It was 3 days. 1 1hr before my delivery was due, I received an email saying my order was cancelled & a refund would occur 3-5 days later. Now, I have not received a refund, or credit. I'm self isolating for health reasons & in a one income home, the $170 charged is a pretty big deal. I'm shocked to see woolworths holding onto peoples money!
Spent time creating an account and putting in an order which I was happy to have delivered in a week or so. Then as I get to the end of the order it won't let me complete it as there are no more delivery slots this week and I can't select one next week. Either allow customers to select dates in the future or stop people putting orders together. Extremely poor.
Online shopping should be available for each household to reduce the need to go to shops.every household have a quota
offer online shopping with a quota for each household to be fair to all. We haven't had a single toilet roll for a month now. Please return to online shopping
You don't care but you're letting someone starve.
My parents are house bound. Have been for years and have been online shoppers with both Coles and Woolworths for over eight years, more. None of us live in the same state or we would shop for them. Both don't drive, legally can't.
Even having filled in the vulnerable form they can not get a date/time to deliver. We initially thought it was because time slots were filling fast so I called customer support, placed the call at 10:20am and at 3pmish a very rude "yes" answered. I explained the situation and gave my parents details without a word f...rom the unknown rep (name was never given) I was placed on hold 40mins, when she came back she informed me delivery to that area had stopped. I asked for more information as there was no word that the vulnerable/housebound customers may not get a delivery even after filling in the form and my parents still lived in the metro area. She wouldn't elaborate or give ore information she just spoke more loudly and slowly that they don't deliver to their area. I said "but they'll starve" I got a "tough luck" from her and the call ended. I'm sick, I'm sick that to the media and general population this company peacock parades that they're feeding the vulnerable AND THEY ARE NOT. I'm sick that after all the years of loyalty, of fortnightly shopping and eye watering expensive Christmas shops there is zero loyalty in return (let's face it Aldi *IS* cheaper.) So now I have to run around not just for my family but for them, due to the restrictions I can't shop for two households in one store and still I haven't been able to get staples for weeks as it is. If I get something I then mail it. For those who have read this far and can't physically get to a shop and are relying on a service you are not getting (like woolworths home delivery) I've found Big W, office supply stores, cleaning supply stores, organic shops, army surplus stores, adventure/camping stores and pet supply stores to sell everything from milk (powdered and long life), coffee & tea, TOILET PAPER!!, laundry liquids, cereal, pet food and pet medicine, condiments, cleaning supplies, medicine, soups, meals in packets/cans and even fruit and veg in cans so forget these companies there is no loyalty, there are alternatives if it's getting desperate. Shame on you woolies. I hope everyone remembers how they were not there for you during the crisis, they do not deserve your money.
My family is starving !
Placed an online order on Monday 16th of March. It was then cancelled on Wednesday due to out of stock items. That is fine. But it is now 8 days since you took $400 from my account and I have not received any refund. I have no money left, I cannot feed my family, we have nothing in the cupboards. Shame on you Woolworths. It’s fine if you cancel but issue a dam refund so we can go and buy food so we can EAT and LIVE!
No Customer Service - Their Online Phone Number Is Constantly Busy
Our family have waited several hours 'on hold' to speak to someone with Customer Service in order to find out the status of a a Priority Assistance application, and no one is answering. This is not acceptable. No one in our home has hours to wait on the phone waiting to speak to someone and there's apparently no other way to find out what's going on with Priority Assistance. Woolworths needs to have a call-back service initiated under the circumstances. Also, all Delivery slots are full for the entire next 7 days in a row despite being told to log on before midnight for supposedly Free time slots for delivery. Woolworths Online is a disgrace, and we won't be ordering through them again.
Disgusting leaving family’s with nothing
Placed an online pick up order for collection Saturday afternoon (14/3/20) it was cancelled two hours prior to collection, called the online number was on hold for 2 hours only to just be told the blunt reply that they had cancelled all orders in nsw and vic now. Fair enough maybe for days in advance giving people time to get their money back but to cancel 2 hours before was just disgusting. Also went into your nowra store on kinghorne street where the order was to be collected from to see if they could do anything your female manager there was...just as unhelpful and couldn’t care less when I had explained now I had no money to do my shop for my family again and i would have to wait days for the money to come back into my account. Worst supermarket chain ever.
Waste of time - Place Order button disabled - all time slots gone!
Returned from Overseas in quarantine. Built my order, went to Checkout, selected a timeslot and filled in delivery information, filled in credit card. Place Order button greyed out.
Reviewed everything and then had to select another slot - still no option to place order. Lost all time slots this week. Whats the point of this if there is no way to figure out WHY the Place Order button is disabled.
Scam operation ?
Ordered 12 items..
Only 4 available that is non crucial item.
We just came back from overseas and self isolated. We ordered tissue (media showing no stocks issue on warehouse) but no tissue delivered.
We ordered meat for meal and salt.
They delivered the salt.. wondering if i can cook grilled salt for my lunch and dinner..
Is Woolworths milking this moment?
Some people say that Woolworths have been jacking up prices in-store. I will have to start doing my shopping in-store again. I will try to check whether this is true. I definitely can say that there is less sale on items I normally purchase online and I can understand that Woolworths do not have any need to have these items on sale at this moment. They are maximising their profit on human misery. I also understand why there are cancelling deliveries. It cost them money to pack the online orders, pay drivers, burn petrol, pay insurance, etc to g...et the food delivered. Demand have exploded. They do not need to deliver anymore and can save on these costs thus maximising their profit. I understand this. I am not ok with it but I understand it. But what I will never understand is the spin Woolworths make on this. They make up stories but at the end of the day, in my eyes, Woolworths are only after the money, i.e ways to maximize their profit by milking this sad time for humanity. Very disappointed by what I thought was a great company.
Cancelled order and refund can only be used online only, a service they no longer have available
Woolies Cancelled my delivery order. Sms received on the evening prior after making the order a week before. I've called 6 times and at the longest was on hold over 4 hours (no kidding) at which point they disconnected my call. The refund has been credited via a code (online) that cannot be used online or anywhere else as there is no service for pick up or delivery. I've been to the store, who have told me to call again. I'm paying a monthly fee in advance for no service.
I understand the virus has compounded issues, however why continue to ha...
- Verified customer
Quarantined 14 Days
Placed an online order while i was still in Bali knowing my fridge and cupboards were empty and i had to self isolate for 14 days. Arrived home my order was cancelled i have no one to run to the shops for me so living on dry crackers and water for the next 14 Days. Shame on you Woolworths
Cancel order with no notice for quarantine people
I ordered online and expected I will received my delivery tomorrow and received email today my order and had been cancel
When I asked them to reinstate my order as I am a quarantine residence. they said it will be current price, most of my items are available and they just wanted a profit at current crisis.
What a freaking organisation which taking advantage during pandemic.
Please do not shop with them
Cancelled order - disgusting company
I purchase from Woolworths every fortnight doing an online order for delivery. Today they cancelled my order and said it would be 5 days for a refund. If there are no food shortages in the country as they are saying then why is this happening? The mere fact that the shelves are not stocked is causing more panic buying, I was not buying multiple items just my usual order. Are they stockpiling to raise the prices? They are a pack of incompetent morons! Give me back my money now, why should I wait 4-5 days.
- Verified customer
A disgrace of a company that I once admired
Not only like so many others can they not fulfil my order after waiting 4 days for it (and they took my cash), they are saying refund in 4-5 days.
I dread to think what impact this will have on so many people especially the elderly who may have wanted to take that cash and go into the woollies store.
Change your systems yesterday woollies, if you can fulfil the order don't take the cash and don't accept the order! Online orders should pull from a ring-fenced stock system!
- Verified customer
Woolworths not supporting Vulnerable
We ordered online through Woolworths from LA 3 days ago knowing we were coming home to Givt imposed isolation... and a house almost void of food. We ticked their 'we're in isolation' box. We arrived home this morning. We get a text at 4pm today 'sorry to have let you down but we won't be delivering'. 75 minutes on hold to be told to 1: ring your local store they might help' (they can't and we were told by the manager of the store, and I quote "whomever told you that is a moron") 2: you didn't check the right box (yes we did and offered to send ...them the email that showed same). 3: Jump back online and retry the order. (One cannot, all orders are being refused). We have little food in the house and nearly no pet-food. Our Daughter with 3 infant kids cannot go shopping for us as she is told 1 pack of toilet paper per shop... she needs same for her family. One pack of mince... again... We are happy and willing to abide the law, but how can we continue without basic necessities. there is a point at which desperation will force people to break these laws!
- Verified customer
Happy to accept money on orders but keep cancelling orders on the day without actually letting me know.
3 orders - not bulk buying - delivery because nothing else works. Cancelled on the day - notice of refund comes before notice. I doubt everything in my order was out of stock so now they are just being lazy?
No prior warning
My wife and I are both in our late 70's and find it difficult to grocery shop. Therefore we signed up for a year of delivery service, and have been a good loyal customer of Woolworth for years. The online service let me spend some time placing an order only to find out (Not told) that it was not posible to get a delivery slot at the very end. When I rang up to find out why, I was told that I had to fill in a elderly form, which I already had, but was told it could take 2 days for someone to ring up to discuss giving me a delivery slot. Now bein...g a long time woolworth online customer, they know my birthdate and know I am old so why put me through the wait and interview? I was also told in not so many words that if I didn't like it they would refund what was left of my prepaid delivery charge and I could go else where.
Questions & Answers
Why woolworths have upped there delivery prices from $300.00 delivery free to not including Cigarettes. So that makes everyone to buy a delivery saver or what. Not impressed.
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