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Woolworths Pet Insurance - Basic Cover

Woolworths Pet Insurance - Basic Cover

1.4 from 11 reviews

Reviews

1.4

11 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(10)
  • Value for Money
    1.3 (10)
  • Transparency
    1.4 (10)
  • Customer Service
    1.7 (10)
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Paul

PaulGreater Melbourne (Inner), VIC

Poor customer service & refusal to pay claim

published

Took out insurance policy with Hospitalisation, Radiology & Medicines. The first claim on this policy for these three items was rejected. Attempts to call Woolworths Pet Insurance are in vein because they do not answer the phone.
Seems like they have been set up to take premiums, provide no customer service and to reject claims systematically in the first instance

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

DO NOT GO WITH THIS COMPANY

published

This is the worst company I have ever dealt with, they increased my insurance by over $300 without telling me and this was only because i put claims in. It's a rip off and do not go with this company. I also had issues trying to get money back from 90% of my claims.

Transparency
Customer Service
Value for Money
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
sue

sue

  • 4 reviews
  • 3 likes

Highly recommend from my experience.

published

I have had my dog Archie insured for four years and unfortunately this is the second time he has had to have an operation and I am thrilled with the service from Woolworths. Not only the speed of paying but updating the process, only took a couple of days from start to payment. When you have a sick dog that helps a lot.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
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I asked for

published

I hadn't used my insurance for my pets I no longer gave and asked for a refund since I think it's fair and I was told no and several times and all I can do now is cry

Claim MadeNo
Number of Pets3 pets
Pet Type(s) InsuredCat
Nicholas H.

Nicholas H.

  • 3 reviews
  • 2 likes

Woolworths pet Insurance is a complete RIP-OFF!!!!

published

I've had Woolworths basic pet insurance cover for my Pomeranian for 6 years. She needed surgery to remove a lump that had formed aggressively on her tummy and the RSPCA veterinary clinic also recommended laboratory testing to confirm the lump wasn't cancerous.
Woolworths basic cover clearly states on their website that surgery & lab tests are covered under this policy but my claim has been rejected!!

Absolutely disgraceful!! I feel so let down by woolworths deception. I've been diligently feeding them money so I have cover for my pets and the first time in over 6 years I put in a small claim they knock it back.

Do not take out insurance with woolworths, they will deceive and steal from you like they did to me!!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
2 comments
Woolworths Pet Insurance
Brock B.Woolworths Pet Insurance
Nicholas H.
Nicholas H.

Too late. I've just cancelled both policies as of a few days ago. Your policy doesn't provide cover for the most basic items, what's the point. Thanks for taking thousands from my family over the years and giving absolutely nothing in return.

Melea

MeleaSydney, NSW

  • 9 reviews
  • 3 likes

Avoid

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Woolworths Pet Insurance
Brock B.Woolworths Pet Insurance
Dave B

Dave BSydney Surrounds, NSW

  • 3 reviews
  • 2 likes

Pathetic

published

I have been waiting on the phone for over 30 minutes just to speak to someone regarding our policy, will be cancelling. Customer service is zero which is typical of Woolworths.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Woolworths Pet Insurance
Brock B.Woolworths Pet Insurance
Dom

DomSouthwest, VIC

  • 2 reviews

Check your Certificate of Insurance

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Erin W.

Erin W.South East Queensland, QLD

READ THE FINE PRINT

published

I took out the basic accident and illness for the "what if" moments..... It literally only covers certain ways of receiving accidental injury or illness.. and no consultation fees.... thats the biggest expense half the time... what a joke!! After paying $1000's in premiums they pay me $25 of a $300+ claim.. we will be canceling both of my two dogs policies.. RIP OFF! Save your money!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Pet Insurance

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Peter

PeterDarling Downs, QLD

Poor claims process.

published

It took 12 weeks to process a claim. Two out of three claims were denied as being 'not covered'. Poor communication. They promise to ring back within 5 working days but never do.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateAugust 2019
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Katie P

Katie PUnincorporated, SA

  • 14 reviews
  • 12 likes

Wasting my time

published

I have just edited my review from 5 stars down to 1.
I’m so disappointed. They seemed so great to start with, were so quick after I submitted my claim.
Now it’s time for them to pay us and apperently it’s impossible to send their cheque.

Why did I ever think insurance with Woolies was ever worth it.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
See all Woolworths Pet Insurance reviews

Questions & Answers

Jen

Jenasked

Basic Cover

Utterly disappointed with Woolworths insurance. My puppy got attacked by another dog and there was a knock effect from the anti inflammatories he had to take for his neck. We ended up in emergency
And that visit to emergency specialist wasnt covered as consultations not covers? Isnt that for standard vet consultantions not GI hospital emergencies?
Then we went to a gastroenterologist
That appointment wasnt covered either.
So beware when they list the items like things like emergency, accidental, gastrointestinal to be covered
Theyre not. So disappointed that they still try to get out of paying when it was as a result of my dog being attacked :(

2 answers
Ian and Kirsty
Ian and Kirsty

Don't waste your money on these con artists, Jen. They will do/say anything to get out of paying. They even think they are above and know more than highly qualified vets. They are nothing more than brain dead and incompetent pen pushers.
Hope you precious baby is ok.

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hi Jen, thanks for your feebdack about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.

Get an answer from our members and Woolworths Pet Insurance representatives

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