Absolutely overpriced. I've been a longtime customer (since 2012) but since my dog was diagnosed with a heart condition a couple years ago, they have increased my premiums to $62 per fortnight from $50 which was unaffordable for us, leading us to cancel. Yes they do process claims reasonably fast. Cust service is mostly good however for the premium cost, can't say I would recommend. Disappointing for a long time customer. Who regulates these price increases?
Its possible that Woolworths Pet Insurance have had a service overhaul.
I have just had my two claims paid out in a very timely manner. One claim was for around $156.00 and the other around $2200. Within two days of my vet submitting the paperwork I received an sms from Woolworths stating they had received my claim and were assessing it. Both claims were paid within three days. I was also able to log into my account and view progress of the claims. I was very pleased.
Previously I left a one star review and was in the process of finding a n...ew insurer owing to terrible communication and an excruciating claims process. I really hope that Woolworths has been listening to its customers. If my last two claims are an indication of improved service protocol, I applaud you. Ensure you keep up the good work. I will be staying on board.
I rang today to update my credit card details and enquire about my pet insurance for my dog and was received by Natasha the customer service representative who displayed excellent customer service skills and took the time to assist and provide professional customer service.Thank you very much Natasha
Absolutely appalling don't insure your pet through woolwoths!!!!
Absolutely appalling I wanted to cancel my policy because they don't seem to like covering anything but was told if I cancel it I still have to pay my weekly installment until my premium ends but my pet won't be covered. Absolutely disgusting Woolworths!!!!!!!!!!!!!!!!
Dodgy with paying out claims
Been a customer of Woolworths Pet Insurance for over 5 years and every claim has always been paid out with no issues. My dog then had a skin and eye infection that we had to take to get medications. Total vet bill was $166. However put the claim in, Woolworths decides to split up the claim in two spots and as there is a $100 excess they decided to split the claim and therefore as they have done 2 different claims and halved the amount they are not not paying anything as below $100 and I am out of pocket. $70 per month and the only thing I get reimbursed for is my council fees and the yearly vaccinations. Starting to feel this is not worth it.
Had my policy for 2 years and when I tried to make a claim, it was rejected. Woolworths pet insurance will find any way possible to not pay your claim!! They advised me that my claim for an ear infection for my dog is a pre existing condition because he had an ear infection 3 years ago???? This insurer is only after your money and will avoid paying your claim at all costs, so do yourself a favour and save your money.
Struggling to get reimbursed for our single claim.
For the amount you pay its ridiculous what they put you through to get a refund!!
We have made only this claim that is under $200 for our pet dog in 2 years of being with this company only to get the run around with excuses. I even contacted my vet to email them the history, the very little he has, only to be told again they are still waiting for an email... 19 days later still not a word or update.
Absolute rubbish service especially for a first claim with no ongoing or prior related history.
If I pay my bills on time I expect you treat my claim on time!
Through experience I recommend you shop around when looking to insure your furry loved ones.
This mob do not fairly make the cut and are a fail for pet insurance.
A week before christmas they took $700 out of my account for a renewal I was not notified of. I called to have it rectified and was put on hold for 20 minutes so I asked to be called back urgently. An hour later and still no return call.
Have had my policy for Woolworths Pet insurance for the past 6 years and never made a claim (tried to make a claim for Kennel Cough and it was rejected as it was a vaccinatable condition, my dog was vaccinated yet he still got it at puppy daycare), the premiums were climbing so asked to go down to basic cover from comprehensive cover, emailed with the quote I was given and said please go ahead with this new payment. New renewal has just come in going from $34 to $42 a FORTNIGHT and they kept me on the same payment last year when I had emailed...to ask to go down to basic cover... they said we tried to ring you once and it has to be over the phone to change the policy? I asked to cancel my policy as from renewal they played me a tape recorded statement saying they will cancel my policy immediately when it ends in a month!!! BEWARE
- Verified customer
Honestly, I can't fault them
We got Woolworths Pet Insurance for our Golden Retriever puppy in January 2019. And, I can guarantee to you we have more than recouped our costs.
As luck would have it, our bouncy puppy has skin allergies that require a monthly $165 injection. Plus he's a bit stupid (bless his soul) so he's often injuring himself - just 2 weeks ago we were in for a throat infection because he'd stuck his snoot in a pile of grass clippings and got some lodged in his airways. Sedation + flush + antibiotics + steroids later he's back to his bouncy stupid self.
E...very time we're at the vet, they submit the claim for us, I get a text message, and within approx 5 working days the money is back in my account. We have saved thousands of $$ and only had the policy 11 months! Reading some of these reviews I honestly think some people have about as much sense as my Golden. Read the PDS. Know the rules. Follow them, and you won't be disappointed. If your dog has had a related illness before you took out the policy (even if it's barely related an not re-occurring), you won't get covered. It says so quite clearly.
Woolworths Pet Insurance buyer Beware!
Cost me over 600 bucks in the last year for this policy. Made 2 claims the first I received $100 bucks and the 2nd none as there is an excess per claim. So therefore out of pocket $500. When you sign up they tell you they will process claims within 10 days. Not so. After 3 phone calls and 5 weeks of waiting the call centre girl told me that I will be getting nothing back due to the excess and that it was being processed by the claims department. I immediately cancelled my policy. Better off putting that money into a savings account. So annoyed...that it took 3 phone calls and 5 weeks to find out that my claim is nil. Service is dreadful. Buyer BEWARE! Worse insurance company I have ever dealt with. Bye bye Woolworths pet insurance. Youll get no more money from this sucker!
I wish I had read these review prior in taking out insurance with Woolworth for my pet. I would not trust them and they will try wissling out of paying any claim. I had to chase them to find out what was going on it took 20 days not 5-10 days as stated. They do not care about you nor your pet. Stay right away, you'll be better off.
I'am contacting the ombudsman about this scums,
- Verified customer
Five dogs on Comprehensive with Routine Care...
I first joined Woolworths Pet Insurance for my 8 week old puppy in 2012. I have only had to make a few huge claims and they were exceptional. Loyalty pays
we've submitted 3 invoices to Woolworths in the last week for a torn ACL. they have split the invoices into "sub-claims" without telling us how they divided them. now they are systematically denying each sub-claim, on the basis the condition was pre-existing. how do you have a pre-existing tear?
I've submitted a complaint to their reviews team, be interesting to see how they respond
Got this when I picked up my fur baby.
Had it for the "just in case" moments. Turns out she had chronic Liver disease after a few months of having her on the insurance and they covered EVERYTHING for us! so, SO grateful. No problems at all, they were helpful and if they ever needed more documents they would go directly to the Vet and ask. saved thousands of dollars on emergency operations, CT scans and blood works.
Can't recommend them enough.
Almost nothing is covered in the end
At first, this policy seemed to offer a lot, hence why I signed up for it in the first place. Well unfortunately my cat was diagnosed with a kidney condition while on the policy. Which, between all the tests, hospitalisation, special diet and medication, has already cost us a couple thousand dollars (more costs likely to arise soon). Thinking this would naturally be covered by insurance, we had peace of mind. Well, it turns out they will not cover a CENT of it because the kidney condition was diagnosed just before the end of the 30 day waiting ...period (litterally just 2 days before it was up)! I would have thought out of good will, that they would have made an acception to that since the first signs of kidney problems were shown while she was already on the policy. Finding out about our little girls health issue has been devastating enough for us, but now finding out that none of this will even be covered, has now also made this a big financial problem. Taking out this policy was a huge mistake, the premium cost far more than we ever got back from it (we have spent far more than the cost of the premium). They also refuse to cover a cent of the expenses for an infection she has developed (separate condition which started well after their waiting period), which makes it clear that they are trying to avoid paying out anything no matter what, even though it is clearly covered under the policy. I definitely will NOT be renewing and I highly recommend anyone thinking of taking out this policy to look elsewhere. Don't waste your money.
So glad someone recommended this to me
Our dog is 7 years old and we’ve always had Woolworth’s pet insurance. He’s also on a Vetwest care plan. Every claim goes through them and it’s a seamless process.
Each time we’ve made a claim it has amazed me how much we get back.
If you love your dog and are happy to pay the premium, you won’t be disappointed.
Robbing con artists. DO NOT USE!
Rejected claim based on a condition our dog had 6 yrs ago and suggesting it was an existing, ongoing condition which is ridiculous as our dog has been perfectly healthy for the past 6 years. Nothing more than a bunch of brain dead con artists who steal your money. They should be sued for mis selling policies and being dishonest.
I could not find my policy in my emails
I didn’t have a copy of my policy and didn’t know my policy number. I was trying to register on line for any future claims I may have. Natasha was suck a darling she helped me with my policy number and also sent duplicate copies of policy.
Wouldn’t cover $2000 for life saving emergency surgery... Woolworths pet insurance is an absolute sham. Robbery.
Not good value, this insurance is expensive and covers nothing. Paid over 600 in premium over a year and nothing was ever covered, when we did desperately need it we were swiftly told no.
Questions & Answers
Does Woolworths Pet insurance cover Poisoning and Ingestion of foreign objects
Ryan A.Woolworths Pet Insurance
Hello Frank Raymond, thank you for your question and for enquiring about our policy. Generally yes we do cover for Poisoning and Ingestion of objects however bear in mind that every claim is taken on a case by case basis and there are exclusions which can be found on page 30 of the PDS. If you wish to discuss this further please either call us on 1300 10 1234 or go to our website and we offer Live Chat. I hope you have a great remainder of your week.
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