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- Comprehensive Cover
- Verified customer
Pet insurance top quartile service
Recent and ongoing service very high. Portal an excellent tool portal is easy to use allows tracking of correspondence I highly recommend Woolworths pet insurance our experience has been positive
Absolute rip off
Don’t go near this bunch ! I had insurance for my 11 yr old dog , she got sick and had to have a op ! It’s been 3 weeks and they want full history of everything/ vet she’s been to since a pup !!! I’m cancelling 2 policy’s !! Absolute conn
Highly recommend from my experience.
I have had my dog Archie insured for four years and unfortunately this is the second time he has had to have an operation and I am thrilled with the service from Woolworths. Not only the speed of paying but updating the process, only took a couple of days from start to payment. When you have a sick dog that helps a lot.
Easy claim, easy to use web portal!
The web portal made it very easy to lodge my claim. The service was okay, quick and easy. Though claiming routine checks were easy. Claiming for accident is quite a struggle since it asked my VET back and fort for documents and verification.
Don’t waste your money
Woolworths Pet Insurance ended up being a nightmare to deal with. Their communication is terrible and they only pay out on a very small amount of issues. I cancelled my policy due to being dissatisfied and I was still required to pay monthly instalments after this as I had made claims within the last 12 months OR I was provided the option to pay back the money that was paid out from claims. I paid them almost $1000 in the year to cover my dog and received $445 in claims. Got less than half my money back yet they wanted me to pay it back for cancelling. No insurance company I have ever used has been this bad. Wasted my money!
Absolutely terrible insurance
No benefits paid/unable to claim any money back from them. Absolutely terrible insurance. I never received any benefit from using them. Absolute waste of money! Not worth your money. Chose another pet insurance.
On their website .... We'll beat any comparable quote .... Price beat.
My policy was due for renewal but was increased by 17% so I shopped around and found a cheaper one with the same sum insured, benefits and nil excess. So I contacted WOOLIES and asked for a PRICE BEAT.
They didn't ask for any details to compare quotes and the reply from Customer Service was the following...
""Kindly take note that you also have to factor in the inclusive benefits of your policy, which is why we do not literally do a price match with competitor brands. What we mean by “We’ll beat any comparable quote” is the value that we offer...for the benefits included on our policy. If you are interested to lower down your premium on the renewal of your policy, you always have an option to change your level of cover Yours sincerely, [name removed] Customer Service Officer. Guess my english is not good enough to understand .... "PRICE BEAT". and I so advise.
Couldn’t of been happier with the service having been with Woolworths for 6 years my dog Layla spent 4 nights in an emergency vets over Easter with a very expensive bill. I was so relieved Woolworths covered the 80 percent as promised and were prompt with the payment .
Amazing service and coverage
Had insurance for my 10 month old puppy for 3 months when we discovered he had severe hip dysplasia and degenerative arthritis.
They have been exceptional. Covered his initial xrays, medication, consultation etc (80%), and have pre authorised his surgeries, the first of which is this week.
Best insurance I’ve ever taken out. Was expecting them to argue any claims etc but the complete opposite. I’m so happy and surprised.
I asked for
I hadn't used my insurance for my pets I no longer gave and asked for a refund since I think it's fair and I was told no and several times and all I can do now is cry
AVOID AVOID AVOID unless you like being ripped off!
I've Been with Woollies pet insurance for many years - thought it was reasonable. Never really claimed much over the years. I Just received my annual premium increase - 25% more! Yup! 25% more.
How they try and justify this 25% increase is a joke.
Nice try at ripping off your long standing customers woollies pet insurance!
Woolworths pet Insurance is a complete RIP-OFF!!!!
I've had Woolworths basic pet insurance cover for my Pomeranian for 6 years. She needed surgery to remove a lump that had formed aggressively on her tummy and the RSPCA veterinary clinic also recommended laboratory testing to confirm the lump wasn't cancerous.
Woolworths basic cover clearly states on their website that surgery & lab tests are covered under this policy but my claim has been rejected!!
Absolutely disgraceful!! I feel so let down by woolworths deception. I've been diligently feeding them money so I have cover for my pets and the first time in over 6 years I put in a small claim they knock it back.
Do not take out insurance with woolworths, they will deceive and steal from you like they did to me!!!
November last year i received a letter saying my last payment did not go through.
Upgraded payment details over the phone thinking the last of it
Now its April and I've taken my pet to the vets- to find I can't log into my account! I CANNOT contact anyone! "due to unprecedented high volume of calls we've decided to stop answering our phones, (effectively ) and again, Im given the run around to wait days for someone to get back to me via email.
I tried the social media and no avail.
****they are happy to take your money but don't wa...
I have been a Woolworths pet insurance customer for about ten years and openly admit to being very critical about their service in the early days However i have nothing but praise for them in the dealings I have had with my pet who has to have radiotherapy treatment for cancer at a time when financial security is a worry. They have been prompt in turning round my weekly bills and open and transparent in what they are paying for. Its been such a relief not to have to worry about my pets health too much when everyone around is locking themselves away for fear of the virus.
Terrible insurance stay away
No help at all every call made told to do online gladly took my money for four yeas then let you know when you claim they wanted my dogs vet history even though he was never sick and couldn’t pay claim without it gave up and canceled my insurance they win again
Outrageous 25% yearly premium increases
I thought Woolworth's Pet Insurance was pretty good. However, with premium rises of 25% it is ridiculous. They have increased my premium by nearly $400 this year - for one dog - and they want over $1800 for one years insurance. I was a fan and recommended them to others - but definitely am not any longer and would suggest you look elsewhere. They know that changing pet insurance is next to impossible so they know they have you sucked in. I used Pet Plan with my previous two Labradors and never had price increases like this - I would recommend checking out Pet Plan rather than Woolworths Pet Insurance.
Expensive Renewals and trying to cancel is a nightmare.
My renewal came around and increased by $80 a year and without the vet assist which is came with the year before. I did not put a claim in and my dog is only one year old, so there is no real reason but greed for the price increase. I even got a separate new price, as a new customer, from them for a $100 cheaper than the renewal quote and it had the vet assist included too. You would think these companies would try to keep old customers instead of annoying them enough to go elsewhere. I am currently on the phone trying to cancel and have waited...40 minutes for someone to answer... Someone answered just after I wrote that and I am now on hold again for another department to make sure my policy is correct before he can cancel it totally! I was thinking of trying them for car insurance this year but that idea is definitely not going to happen now. Still waiting!!
- Standard Cover
- Verified customer
Exorbitant Renewal Increase.
Have been with Woolworths Pet Insurance for nearly 9 years and had two dogs insured. I have complained repeatedly about their sizeable increases. Because one of my dogs had a cruciate ligament operation, I can't now go with out. I have stopped insuring my other dog and just put the money aside for emergencies. They say the increases are because I have made a claim through the year. Received latest renewal with an increase of almost 20% and haven't made a claim in two years. How can they justify this extended rip off of customers. Is it because they under paid their staff by millions and have found a way to subsidise their failings.
I have been waiting on the phone for over 30 minutes just to speak to someone regarding our policy, will be cancelling. Customer service is zero which is typical of Woolworths.
I have been with Woolworth pet insurance for 7 years, over the years its been hard work, claims taking too long, not covering the things that are wrong with my dog, Lucy is 9 years old , she has skin issues which they won't cover and has chronic ear disease which they do cover. So had Lucy at vets and had bloods taken etc, some was for her skin but the majority was for her ears, the claim has been in for over 2 weeks and now im being told that it is going to take another 2-3 weeks as they are querying the bill. Im so frustrated and angry, Lucy is covered for a reason and now it makes me wonder why bother.
Questions & Answers
Hi doyou cover Luxating patella?
I am also wondering about any pantella injuries
bryan mcintyre i want to cancel my pet insurance please
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