Reviewer Photos & Videos
- Standard Cover
- Verified customer
What A Sham
We recently took out a Standard Pet Policy with Woolworths and I wish I had read these reviews prior.
Our policy (and their website) clearly states that a 30 day waiting period applies for Illness. It does not say anything about accidental injury.
For this reason, we took the policy with Woolworths and as bad luck would have it our new puppy injured her leg running into our screen door. We have waited over 15 days for a response from Woolworths international team only to be advised the claim was denied due to being within the waiting period.... The waiting period is very clearly defined on the Product Disclosure Statement and did not include accidents. I have since complained and again been brushed off with another 15 business day wait and no doubt the claim will again be denied. Honestly, if you are considering a policy here note that: Dealing with an international contact can be frustrating - there is a language barrier with some of the communications we have had Turn around time is absolutely farcical They appear to not refer to their own disclosures when approving and denying claims.
Luckily there is not negative rate here
Generally, it is a good insurance that takes you payment monthly and provides zero service. I made a claim two months ago and still waiting response from them. I only want to know my claim was accepted or rejected. Before I made this review, I tried to 'forgot password' and they even didnot give me any automotive email or response that i cant get onto my account. Of course, I made calls but no one answer. Yes, life is hard, and I found this insurance try to make it harder for you. Anyway, now i am trying to say goodbye with this insurance, good luck to those who are going to pick this insurance.
I wish I had read these review prior in taking out insurance with Woolworth for my pet. I would not trust them and they will try wissling out of paying any claim. I had to chase them to find out what was going on it took 20 days not 5-10 days as stated. They do not care about you nor your pet. Stay right away, you'll be better off.
I'am contacting the ombudsman about this scums,
- Comprehensive Cover
- Verified customer
Five dogs on Comprehensive with Routine Care...
I first joined Woolworths Pet Insurance for my 8 week old puppy in 2012. I have only had to make a few huge claims and they were exceptional. Loyalty pays
we've submitted 3 invoices to Woolworths in the last week for a torn ACL. they have split the invoices into "sub-claims" without telling us how they divided them. now they are systematically denying each sub-claim, on the basis the condition was pre-existing. how do you have a pre-existing tear?
I've submitted a complaint to their reviews team, be interesting to see how they respond
Got this when I picked up my fur baby.
Had it for the "just in case" moments. Turns out she had chronic Liver disease after a few months of having her on the insurance and they covered EVERYTHING for us! so, SO grateful. No problems at all, they were helpful and if they ever needed more documents they would go directly to the Vet and ask. saved thousands of dollars on emergency operations, CT scans and blood works.
Can't recommend them enough.
Almost nothing is covered in the end
At first, this policy seemed to offer a lot, hence why I signed up for it in the first place. Well unfortunately my cat was diagnosed with a kidney condition while on the policy. Which, between all the tests, hospitalisation, special diet and medication, has already cost us a couple thousand dollars (more costs likely to arise soon). Thinking this would naturally be covered by insurance, we had peace of mind. Well, it turns out they will not cover a CENT of it because the kidney condition was diagnosed just before the end of the 30 day waiting ...period (litterally just 2 days before it was up)! I would have thought out of good will, that they would have made an acception to that since the first signs of kidney problems were shown while she was already on the policy. Finding out about our little girls health issue has been devastating enough for us, but now finding out that none of this will even be covered, has now also made this a big financial problem. Taking out this policy was a huge mistake, the premium cost far more than we ever got back from it (we have spent far more than the cost of the premium). They also refuse to cover a cent of the expenses for an infection she has developed (separate condition which started well after their waiting period), which makes it clear that they are trying to avoid paying out anything no matter what, even though it is clearly covered under the policy. I definitely will NOT be renewing and I highly recommend anyone thinking of taking out this policy to look elsewhere. Don't waste your money.
So glad someone recommended this to me
Our dog is 7 years old and we’ve always had Woolworth’s pet insurance. He’s also on a Vetwest care plan. Every claim goes through them and it’s a seamless process.
Each time we’ve made a claim it has amazed me how much we get back.
If you love your dog and are happy to pay the premium, you won’t be disappointed.
Robbing con artists. DO NOT USE!
Rejected claim based on a condition our dog had 6 yrs ago and suggesting it was an existing, ongoing condition which is ridiculous as our dog has been perfectly healthy for the past 6 years. Nothing more than a bunch of brain dead con artists who steal your money. They should be sued for mis selling policies and being dishonest.
I could not find my policy in my emails
I didn’t have a copy of my policy and didn’t know my policy number. I was trying to register on line for any future claims I may have. Natasha was suck a darling she helped me with my policy number and also sent duplicate copies of policy.
Inconsistent, Disorganized, Slow
We've been with Woolies Pet Insurance for nearly two years and made two claims.
1. Both claims were identical: same condition, same vet, same price. One was approved, the other rejected.
2. The staff also asked us to submit the ENTIRE vet history BOTH times.
3. The lodgement process lasted inexplicably over a month.
We have cancelled the cover and certainly do not recommend it.
Wouldn’t cover $2000 for life saving emergency surgery... Woolworths pet insurance is an absolute sham. Robbery.
Not good value, this insurance is expensive and covers nothing. Paid over 600 in premium over a year and nothing was ever covered, when we did desperately need it we were swiftly told no.
This company stands out as the very worst insurance company I have ever dealt with. I dread making a claim. I dread receiving and having to read an email, SMS or letter from them in relation to a claim. I dread it because receiving communication from them in relation to a claim means two things. FURTHER DELAY on top of the already unhelpful standard delay and wasting hours of my time calling them to intercept some stuff up. Is it really that hard?!! I don't have the time for this nonsense. I don't pay you so that I have to work this hard. I've ...reached the point where I'd prefer to pay out of my own pocket in addition to the insurance rather than putting myself through the torture of contacting Woolworths Pet Insurance about a claim. I wasn't looking forward to going through the whole insurance provider research thing again- but after 5 years of this- me and my two policies are jumping ship.
- Basic Cover
- Verified customer
Wasting my time
I have just edited my review from 5 stars down to 1.
I’m so disappointed. They seemed so great to start with, were so quick after I submitted my claim.
Now it’s time for them to pay us and apperently it’s impossible to send their cheque.
Why did I ever think insurance with Woolies was ever worth it.
I got the same thing. This is a very normal consultation. The policy said that I have $300 limit annually.
But I was just told this consultation falls outside of the policy. What it means "outside"? When I bought it with $600 last year. I was not told anything outside of the policy. If there is something outside of the policy, why I have to buy it? I pay my consultation fees for my dog and pay Woolworths insurance separately? That is not like insurance.
Guys,I am an actuary. This unsuccessful claim remind me something else. Think about tha...t. $600 for your puppy annually. We assume the life is 10 years. That means $6000. I chose the premium one. The highest reimbursement rate is 80%. So that means if we pay it 10 years. Our dog could be covered with more than $7500 and we have to pay extra $1500. If the dog needs medical cost with more than $7500, it means this dog has to experience 2-3 surgeries during these ten years to cover our ten years' insurance cost. 2-3 surgeries just used our money to save our dog. Which kind of dog can experience 2-3 surgeries? If it is, I would prefer my dog's mercy killing instead of suffering pain. Additionally, we have to experience countless claims or outside of policy things and so on.We also have time cost.We put the money in their hand and argue with them. It is painful for us as well. But what if we don't buy it? We set one account for our dog. We put 13 dollars into that account every week. Ten years, that is $6000. $6000 plus the $1500 unreimbursed part. They are same. If our dog is healthy throughout the whole life, we take the money back.The puppy left for us. If something happen, we do not need to argue with them and help our dog immediately. That is the same.
First point of call is to reject claims without proper review & re-evaluation when supporting documentation is provided
When Woolworths Insurance and Hollard receive a claim, they will in the first instance reject it. When you provide vetinary documentation to prove them wrong, and they realise you aren’t giving up they will then try and dig up alternative old cases and find completely new reasons to reject your claims.
These ones being unrelated which they will lose when I go to the ombudsman. DO NOT trust this company with your pets’ health. They will do anything to do the wrong thing by their customers, rejection of any claim is their first point of call b...ecause their interests are profits in screwing over the little guys. They do not look into cases with care, diligence or consideration and their documented responses are flippant, vague and inconclusive, trying to provide you with as little detail as possible as to the reasons to make it difficult to prove your claim. They have also decided to apparently rewrite Medical and Vetinary books going against what vetinary surgeons provide you as support for "Pre existing conditions".
Try to get out of paying
What a disappointment. I moved over to Woolworths and all they seem to do is delay and try to avoid making any type of payments. Don't touch these guys with a 10 foot pole and I am so sorry I changed!
Excessive premiums and excess
My premium started out good but escalated quite rapidly heat policy renewal period. It ended up being $100 per month, $100 excess each different claim and $100 even if that claims been done before, each policy. Money in their pocket money in their pocket money in their pocket. They're just as bad as all the other insurance companies. Take take take. not to mention the fact that if you upgrade to take the excess away that doesn't mean the excess of removed from previous claims. They will still incur the same hundred-dollar excess. Additionally i...f you leave all the pre-existing issues will be voided from most other insurance companies. They really get you by the balls and try and milk every dollar out of everyone. If that's not bad enough. I paid for my first month or two of the new policy period but made a claim. Was paid for that claim. But when I went to cancel my policy they said that they would take that payment back. they won't give me my 2 months of premium paid, but they will take the payment they made back. Go figure. More take take take. I've since cancelled and an going with greencross.
- Woolworths Pet Insurance
- Verified customer
Actually very surprised... well done Woollies!
I first got the policy very apprehensively as you hear the all stories about pet insurance in general, but my dog was getting older so I thought I should get some cover. Haven't needed it for a couple of years, until a few months ago when she developed an eye abnormality which led to eventual eye removal. I have to say, Woolworths have been nothing short of fantastic throughout the entire process. Informative & genuinely wanting to help on phone calls, pre-authorising claims in the space of hours & rapid responses to claim submissions including...2 day payment turnarounds of over $2500 in total over the course of the condition vet bills. I'm really impressed & it's been quite a surprise as I was expecting all kinds of pushback & delays - there was nothing of the sort. Quite the opposite in fact. I would guess that the ones writing the bad reviews on here probably haven't read or fully understood their policy T&Cs, which is absolutely imperative. My advice to those getting new cover would be; if in doubt, always call & ask them a million questions on your cover so you can manage your expectations & make sure you know exactly what will be covered & what will not. Thanks again Woollies!
Worth every cent when you suddenly need it urgently!
When my beloved boy Bear was struck with pancreatitis, the Vet and Animal Hospital bills started getting pretty serious but WW Pet Insce saved the day! Top service and I would recommend them to anyone who wants to protect their pet(s). Don’t leave home without it!
Questions & Answers
Hi doyou cover Luxating patella?
I am also wondering about any pantella injuries
bryan mcintyre i want to cancel my pet insurance please
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