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Woolworths Pet Insurance

Pet Insurance Buying Guide

If you're a pet owner, you probably agree there’s nothing worse than your dog or cat getting sick or hurt. But what happens when vet bills are sky high? Pet insurance can grant you peace of mind, helping your pet get the treatment they deserve, without sending you broke.

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Reviews

2.4

414 reviews
5
(113)
4
(21)
3
(11)
2
(26)
1
(243)
  • Value for Money
    2.1 (101)
  • Transparency
    2.2 (85)
  • Customer Service
    2.4 (102)
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Reviewer Photos & Videos

Mandy44

Mandy44South East Queensland, QLD

  • 2 reviews
  • 1 like

What A Sham

published
2 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Mandy44
Mandy44

Luckily there is not negative rate here

published

Generally, it is a good insurance that takes you payment monthly and provides zero service. I made a claim two months ago and still waiting response from them. I only want to know my claim was accepted or rejected. Before I made this review, I tried to 'forgot password' and they even didnot give me any automotive email or response that i cant get onto my account. Of course, I made calls but no one answer. Yes, life is hard, and I found this insurance try to make it harder for you. Anyway, now i am trying to say goodbye with this insurance, good luck to those who are going to pick this insurance.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Daniella

DaniellaAustralian Capital Territory

  • 3 reviews
  • 2 likes

Hopeless,

published

I wish I had read these review prior in taking out insurance with Woolworth for my pet. I would not trust them and they will try wissling out of paying any claim. I had to chase them to find out what was going on it took 20 days not 5-10 days as stated. They do not care about you nor your pet. Stay right away, you'll be better off.

I'am contacting the ombudsman about this scums,

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
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Shellie

ShellieWide Bay-Burnett, QLD

  • 3 reviews
  • 1 like

Five dogs on Comprehensive with Routine Care...

published

I first joined Woolworths Pet Insurance for my 8 week old puppy in 2012. I have only had to make a few huge claims and they were exceptional. Loyalty pays

troy w.

troy w.

  • 2 reviews
  • 2 likes

"pre-existing" nonsense

published

we've submitted 3 invoices to Woolworths in the last week for a torn ACL. they have split the invoices into "sub-claims" without telling us how they divided them. now they are systematically denying each sub-claim, on the basis the condition was pre-existing. how do you have a pre-existing tear?

I've submitted a complaint to their reviews team, be interesting to see how they respond

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Keelyt

Keelyt

  • 2 reviews

Awesome!

published

Got this when I picked up my fur baby.
Had it for the "just in case" moments. Turns out she had chronic Liver disease after a few months of having her on the insurance and they covered EVERYTHING for us! so, SO grateful. No problems at all, they were helpful and if they ever needed more documents they would go directly to the Vet and ask. saved thousands of dollars on emergency operations, CT scans and blood works.

Can't recommend them enough.

APP

APP

  • 3 reviews
  • 3 likes

Almost nothing is covered in the end

published
2 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
APP
APP
Toni

ToniPerth

So glad someone recommended this to me

published

Our dog is 7 years old and we’ve always had Woolworth’s pet insurance. He’s also on a Vetwest care plan. Every claim goes through them and it’s a seamless process.
Each time we’ve made a claim it has amazed me how much we get back.
If you love your dog and are happy to pay the premium, you won’t be disappointed.

Ian and Kirsty

Ian and KirstyPerth, WA

  • 3 reviews
  • 4 likes

Robbing con artists. DO NOT USE!

published

Rejected claim based on a condition our dog had 6 yrs ago and suggesting it was an existing, ongoing condition which is ridiculous as our dog has been perfectly healthy for the past 6 years. Nothing more than a bunch of brain dead con artists who steal your money. They should be sued for mis selling policies and being dishonest.

2 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Ian and Kirsty
Ian and Kirsty
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Lyn Chesterton

Lyn ChestertonMelba 2615, ACT

I could not find my policy in my emails

published

I didn’t have a copy of my policy and didn’t know my policy number. I was trying to register on line for any future claims I may have. Natasha was suck a darling she helped me with my policy number and also sent duplicate copies of policy.

Jay

JayGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Inconsistent, Disorganized, Slow

published

We've been with Woolies Pet Insurance for nearly two years and made two claims.
1. Both claims were identical: same condition, same vet, same price. One was approved, the other rejected.
2. The staff also asked us to submit the ENTIRE vet history BOTH times.
3. The lodgement process lasted inexplicably over a month.
We have cancelled the cover and certainly do not recommend it.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Nikki

NikkiWestern Australia

Wouldn’t cover $2000 for life saving emergency surgery... Woolworths pet insurance is an absolute sham. Robbery.

published

Not good value, this insurance is expensive and covers nothing. Paid over 600 in premium over a year and nothing was ever covered, when we did desperately need it we were swiftly told no.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Vicki

Vicki

  • 3 reviews

Excruciating!!!!!

published
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Katie P

Katie PUnincorporated, SA

  • 14 reviews
  • 12 likes

Wasting my time

published

I have just edited my review from 5 stars down to 1.
I’m so disappointed. They seemed so great to start with, were so quick after I submitted my claim.
Now it’s time for them to pay us and apperently it’s impossible to send their cheque.

Why did I ever think insurance with Woolies was ever worth it.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Chris

ChrisSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Claim rejected

published
1 comment
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Henry Z.Woolworths Pet Insurance
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Zee

ZeePerth

  • 3 reviews
  • 4 likes

First point of call is to reject claims without proper review & re-evaluation when supporting documentation is provided

published
1 comment
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Henry Z.Woolworths Pet Insurance
Mark

MarkSouth East Queensland, QLD

Try to get out of paying

published

What a disappointment. I moved over to Woolworths and all they seem to do is delay and try to avoid making any type of payments. Don't touch these guys with a 10 foot pole and I am so sorry I changed!

2 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Mark
Mark
Kaptin Kyle

Kaptin KyleBrisbane

  • 18 reviews
  • 6 likes

Excessive premiums and excess

published
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Johnny W.

Johnny W.Sydney, NSW

Actually very surprised... well done Woollies!

published
TheLoneRanger

TheLoneRangerSouth East Queensland, QLD

  • 27 reviews
  • 27 likes

Worth every cent when you suddenly need it urgently!

published

When my beloved boy Bear was struck with pancreatitis, the Vet and Animal Hospital bills started getting pretty serious but WW Pet Insce saved the day! Top service and I would recommend them to anyone who wants to protect their pet(s). Don’t leave home without it!

Page 4 of 21
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Questions & Answers

Kim

Kimasked

Woolworths Pet Insurance

Hi doyou cover Luxating patella?

No answers
Annie

Annieasked

Standard Cover

I am also wondering about any pantella injuries

1 answer
Mak
Mak

You better check the fine prints, they have fine lines with main categories and whatever they don't want to cover they would classify under these categories.
It's worth off not having the cover and just paying for whatever you need whenever you need it.
Good Luck

Helen M.

Helen M.asked

Woolworths Pet Insurance

bryan mcintyre i want to cancel my pet insurance please

No answers

Get an answer from our members and Woolworths Pet Insurance representatives

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