??!
1 photo
Woolworths Pet Insurance
2.4 from 419 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. To get a better idea of how pet insurance works, continue reading so you can make an informed choice.

Read now

Reviews

2.4

419 reviews
5
(115)
4
(21)
3
(11)
2
(27)
1
(245)
  • Value for Money
    2.1 (106)
  • Transparency
    2.2 (90)
  • Customer Service
    2.5 (107)
Previous
Next

Reviewer Photos & Videos

Zee

ZeePerth

  • 3 reviews
  • 4 likes

First point of call is to reject claims without proper review & re-evaluation when supporting documentation is provided

published
1 comment
Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance
Mark

MarkSouth East Queensland, QLD

Try to get out of paying

published

What a disappointment. I moved over to Woolworths and all they seem to do is delay and try to avoid making any type of payments. Don't touch these guys with a 10 foot pole and I am so sorry I changed!

2 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Mark
Mark
Kaptin Kyle

Kaptin KyleBrisbane

  • 19 reviews
  • 6 likes

Excessive premiums and excess

published
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Pet Insurance

Find out how Woolworths Pet Insurance compares to other Pet Insurance

Know better, choose better.

Compare all
Johnny W.

Johnny W.Sydney, NSW

Actually very surprised... well done Woollies!

published
TheLoneRanger

TheLoneRangerSouth East Queensland, QLD

  • 27 reviews
  • 27 likes

Worth every cent when you suddenly need it urgently!

published

When my beloved boy Bear was struck with pancreatitis, the Vet and Animal Hospital bills started getting pretty serious but WW Pet Insce saved the day! Top service and I would recommend them to anyone who wants to protect their pet(s). Don’t leave home without it!

Hayley

HayleySydney, NSW

  • 2 reviews
  • 1 like

Fantastic service

published

My dog was attacked on Sunday afternoon by another dog in our neighbourhood which resulted in emergency after hours vet visit .
Cost me close to $2,000 for a overnight stay and operation on her leg
Woolworths pet insurance paid out less that 3 days later money straight back into my bank !!
I called on Monday to see if I would be covered for a pet attack , the lady on the phone was very very helpful
Can not recommend them enough !

1 comment
Woolworths Pet Insurance
Sharon G.Woolworths Pet Insurance
Dinesh L.

Dinesh L.Perth, WA

Money Extortion

published
1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Margie

MargieGreater Melbourne (Outer), VIC

Perfect pet insurance

published

I have had my pet insurance with Woolworths for the past 4 years,I felt the policy was right for me and my dog,I had a problem using the portal so rang them direct .they were very helpful with helping me lodge my claim ,there fore taught me how to lodge on line .my claims were dealt with pretty quick, without me having to do much at all..highly recommend Woolworths pet insurance to anyone looking to get their pet insurance .

1 comment
Woolworths Pet Insurance
Customer Service R.Woolworths Pet Insurance
Hans J Kloss

Hans J KlossMetropolitan Adelaide, SA

Terrible Insurance

published
3 comments
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Hans J Kloss
Hans J Kloss

Policy Number WWP012/221256/01
Claim Number WWC21063151

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Thank you for your response Hans J Kloss, can you also please privately message us with your state and contact number so we can contact you.

Pet Insurance

Find out how Woolworths Pet Insurance compares to other Pet Insurance

Know better, choose better.

Compare all

Covered everything

published

We got Woolworths cover for our greyhound (ex-racer rescue). We had the cover from when he was around 7. Recently he became unwell and we were at the vet almost every day for a month, including lots of expensive trips to specialists. His diagnosis changed several times until finally, sadly, it was found that he had a brain tumour. We had no problems with Woolworths paying out 80% of all our bills, including his home euthanasia. Highly recommend and surprised to see all these negative reviews.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Worst insurance there is

published

Please I beg you at all cost do not go with these money hungry, conniving, slimy pieces of crap as an insurer. They are cheap and there is a reason! They will do anything to get out of paying!!! They declined my claim and it was only small but they find any way to get out of it. If you love your pet please go with ANYONE else.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Hi Krystal, thank you for your review. We are sorry to hear of your experience with our claims process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au.

brewy551

brewy551Sydney, NSW

  • 5 reviews
  • 3 likes

Avoid at all cost!!!!!!!

published
4 comments
Woolworths Pet Insurance
Customer Service R.Woolworths Pet Insurance

Hi Brewy551, thank you for your review. We are sorry to hear of your experience with our claims process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au.

Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance

Hi Brewy551, we want to assist you. Can you please provide your policy number in a private message so that we can follow this up for you ASAP? Thank you,

brewy551
brewy551

Hi Henry

Thanks for the follow up, I think it has been resolved, they said to wait 7 days for the cooling off period

Kim

KimSydney, NSW

  • 5 reviews
  • 2 likes

What a waste of money!

published

I opted for a comprehensive policy as I had a new puppy and knew that I would need cover for his vaccinations and Desexing. I applied online, the process was vague, there wasn't any info about the threshold of cover and amount of cover i was entitled to for certain 'benefits' I added to my policy. I opted for a consultation benefit, with the cover amount being $300. I have only managed to successfully claim for $50, I'm paying $51 per month! In total I've paid almost $900 for various vaccinations and desexing and got $50 off, what a HUGE WASTE of money.

1 comment
Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance

Best thing I ever did for my beloved dog

published
1 comment
Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance

Hi cmj, thanks for sharing your feedback of your Woolworths Pet Insurance with us. Thank you for choosing Woolworths Insurance and sharing your recommendation with potential future members of our cover. Thanks !

Paid promptly and great phone service

published

I have 2 17 year old cats. I took out Pet insurance months prior to one of my cats becoming very ill. I was paid in a couple of weeks of putting in claims. Very happy with this insurance.

2 comments
Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance

Hi Judy Guest, we are happy to hear of your satisfaction with our Claims process. We'd like to take this time to thank you once again for choosing Woolworths Insurance and sharing your recommendation !

Woolworths Pet Insurance
Customer Service R.Woolworths Pet Insurance

Hi Judy, Thank you for your positive feed back we are thrilled to hear about your positive experience.

Pet Insurance

Find out how Woolworths Pet Insurance compares to other Pet Insurance

Know better, choose better.

Compare all
Noel R

Noel RPerth, WA

Stay Away!

published

Waste of money! Woolworths will do anything to avoid paying out! I made 4 claims with one as low as $29. All declined. All with pathetic reasons why declined. Stay right away and seek other insurance companies!

1 comment
Woolworths Pet Insurance
Si Fei H.Woolworths Pet Insurance

Hi Noel, thank you for your review. We are sorry to hear of your experience with our claims process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au.

Spanna

SpannaPerth, WA

  • 3 reviews
  • 1 like

Way too long to process claim

published

I have put two claims in and have been made to jump through hoops just for them to be processed. Too much paperwork required and not enough feedback on my claims. It has been nearly a month since I lodged my first claim. I did not think it would be this hard. If you have adopted a pet be prepared to be put through the ringer making a claim! Thinking about changing to another insurer who won't make me feel like I am a criminal.

4 comments
Woolworths Pet Insurance
Si Fei H.Woolworths Pet Insurance

Hi Spanna, thank you for your review. We are sorry to hear of your experience with our claims process. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alternatively email us at petinsurance@woolworths.com.au.

Spanna
Spanna

Can you just answer me why it has taken over a month since I put my first claim in and nothing has been done? Not good customer service at all.

Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
John95

John95Lake Munmorah

  • 2 reviews

SCAM - RIP OFF

published

All claims refused without exception. This is a scam. We have now cancelled this worthless policy. This is useless and a complete waste of money. It is just a rip off. A scam to get money from unsuspecting people. This company does not pay claims.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance

Fast and efficient

published

I find this insurance company great. I have put in claims and had them paid out within a week! They even sent me a sympathy card when I had to have my cat put to sleep. I certainly feel the insurance is worthwhile, my animals are too precious not to have insurance and these guys have been great.

1 comment
Woolworths Pet Insurance
Ryan A.Woolworths Pet Insurance
Manda

MandaSydney Surrounds, NSW

  • 13 reviews
  • 14 likes

The worst!

published

TERRIBLE pet insurance company! Quite expensive fortnightly payments. All nice when you join up.. Then they are HORRIBLE to deal with, they lie and just give you the run around. BEWARE!!!!!

1 comment
Woolworths Pet Insurance
Henry Z.Woolworths Pet Insurance
Page 5 of 21
See all Woolworths Pet Insurance reviews

Questions & Answers

Kim

Kimasked

Woolworths Pet Insurance

Hi doyou cover Luxating patella?

No answers
Annie

Annieasked

Standard Cover

I am also wondering about any pantella injuries

1 answer
Mak
Mak

You better check the fine prints, they have fine lines with main categories and whatever they don't want to cover they would classify under these categories.
It's worth off not having the cover and just paying for whatever you need whenever you need it.
Good Luck

Helen M.

Helen M.asked

Woolworths Pet Insurance

bryan mcintyre i want to cancel my pet insurance please

No answers

Get an answer from our members and Woolworths Pet Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.