Reviewer Photos & Videos
Woolworths GRANVILLE NSW Store - WHERE is the MANAGER?
hi - re - Woolworths, Louis St, GRANVILLE NSW Store
1. TODAY, Thursday.9/7/20 about 1.30pm - a Woman was 'undoing the LIDS off Bottles, Smelling, putting the Lids back on and then putting the Bottle Back on the Shelf" - I watched her do this a few times....
WHEN I asked her NOT to do this because it is NOT Hygienic, she replied 'so what" -
I went to the check-out and asked the lady on check-out to ask a Manager to speak to her..
… she said 'manager hard to get', she gestured to a 'floor person' & I explained to her, pointed out (the one wi...
Mouse in the fridge - not a clean look for the store (Woolworth - Braybrook, Melbourne)
Mouse in the fridge is not a clean look for the store. Staff needs to focus on cleaning food and liquid off the ground. The picture tells a thousand words.
- Physical store
- Verified customer
Re: Product price location
On 4th July 2020
Had picked up a Belgian dark chocolate cake priced $5 at location
On scanner showed me $8 for a raspberry cake
The 1st supervisor apologised for the mistake on checking
When matter taken to Manager of Seymour street Woolworths she denied it was $8 and mentioned it was a raspberry cake
The security guard was called to frighten me by standing as a back up
It’s not right to fool customer
This is the 3rd time this has happened with Woolworths supermarket
Love shopping here. It’s always clean and tidy. And the service is always great. Also online shopping with them is great too. Can’t fault them. And I would highly recommend.
The reviewer stated that an incentive was offered for this review
Turkish Bread frozen in fresh isle...
they are selling frozen turkish which is so yuk...
they had a nice and soft one before but this new one, is not good...can only eat one day... will shop
at aldi for breads
Disabled asked for help and staff didn’t help simple thing a trolley I was very upset cannot understand how the disabled are treated like this my complaint wasn’t taken seriously
Unfriendly stock refiller
Blocked all the shoppers from purchasing goods by stacking piles of goods in front on shelves around 7:30 pm at top Ryde Woolworths. Same happens in front of egg shelf, toiletries etc. Seems to me those boys don't care that we are unabe to shop. At the end thought to return back for eggs then I forgot to buy. I have to go again for eggshells..
Difficult For Memory Impaired People
The card that has where all the products are supposed to be isn't complete. We were looking for yeast and it was hard. Most of their goods are more expensive than ALDI and are just as good. When I asked someone where something was, they didn't help at all.
I have a local Coles across the road from me and a Woolworths 3km away. I choose to travel the extra distance because Woolworths smash Coles on every brand touchpoint. Their people are lovely, they look good in their uniforms, the store is modern and clean, the fit-out is softer and more natural (wood, tiles, etc) the products are better laid out, easy to find. Everything is better.
Grapes are awful
I bought grapes yesterday which i do every couple of days and these grapes are awful, they are wet the skin is weak and breaking down and they are sloppy
FALSE ADVERTISING/PRICE LABEL ERRORS/SCANNING ERRORS=UNETHICAL TRADING
**I have emailed Woolworths numerous times and found that it is a complete waste of time and effort, so this is a community service announcement to save customers from being duped and deceived! Afterall you are dealing with a company that notoriously underpaid their staff millions of dollars and were involved in the washing powder cartel fiasco, so shoppers PLEASE BEWARE! The issue I am referring to relates to the incorrect price labelling of products stacked on the shelves that scan at a HIGHER PRICE at the checkout! Multinational companies li...ke Woolworths, Coles know through market research that the majority of customers do not check their receipts nor do they check their items as they are being scanned so they know that they will get away with over-charging customers the majority of the time. This false advertising & over-charging at the check-out can cost customers hundreds and hundreds of dollars throughout the year and it is UNETHICAL TRADING! This has been a long-standing problem (even pre Covid-19) across all the Woolworths stores that I have visited at one time or another in various Sydney suburbs. **These errors also occur at Coles stores but most of the Coles staff know and understand their policies of not charging their customers for the product that scanned erroneously. Once the customer alerts them to the scanning/pricing error Coles staff will (for the most part) immediately apologise and go ahead (without question) and remove the charge for that item all together from the customer’s bill. Most of the staff understand what false advertising & unethical trading mean and uphold the company policy. The company has adopted this policy to assure customers of their pricing integrity and as a gesture of trust and good will. Woolworths have the same policy and in the past, in my experience, once they have been advised of the errors and the company policy, Woolworths staff will also remove the charge for the erroneously scanned item from the customer’s bill. Unfortunately, some staff at both Woolworths and Coles lack the experience and have not been trained on these policies. Woolworths especially are pretty sloppy and disorganised & tend to hire and promote people on the basis of nepotism (e.g., cousins, aunties, uncles, friends) and not merit. Consequently, their supervisors lack professionalism, communication skills and also lack the ability to monitor product stacking for errors and discrepancies. Of course, all these issues are pervasive from the higher echelons of management! THEY are ultimately responsible! This is the kind of respect they show their customers without whom they would not have a business called Woolworths!! **I made the colossal error last week of going to the Thornleigh store to purchase a few products and unfortunately, yet again, had to deal with yet another pricing discrepancy! The person I spoke to however was not at all versed on the correct manner in which to handle customer complaints; did not understand the concept of false advertising and unethical trading, grossly lacked professional maturity and refused to follow the protocols. He was condescending, patronising and egregiously impertinent which aggravated the situation even further!! Eventually I told him that I would (yet again) email HO/customer service and asked him for his name which he provided. However, based on his attitude, he knew he would not suffer any consequences and there would be no ramifications from management about his conduct. Since I decided not to email and this is an open forum I will not disclose his name. I left without purchasing the product which was not only an inconvenience because I had to go to another store but the whole incident was very frustrating, exasperating and really annoying since these price discrepancies have occurred repeatedly at other Woolworths stores (although the outcomes are usually more positive). Nevertheless, the issue of pricing/labelling/scanning errors is the primary reason I now only shop at Woolworths for a few incidentals and do the major shopping at Coles and Aldi! **So customers please beware of their dreadful customer service and their scams; CHECK YOUR RECEIPTS and keep an eagle eye on the products as they scan through the check-out. Better-still vote with your feet to indicate that what they are doing is APPALLING and UNACCEPTABLE!! DO NOT BE DUPED AGAIN!
Woolworths is great but they have one vital flaw and you wouldn't believe what!!!
I love my woolworth, but this has been the final straw. No I didn't buy straw and run out like the previous sentence suggests. It was a cold Melbourne night 15 June 2020 when I was doing my weekly shop (this gets good.) I paced the aisles working from top to bottom on my fabled grocery list, handed down from great pep pep brucey the best, he was a fair but harsh great pep pep, I have many the burn marks to prove it. Anywho, back to the action, and I MEAN ACTION! I bought a carrot and it was too loud. 3/5. Thank you.
Poor steak quality
Bought 6 eye fillet steaks (Not cheap) from Coolangatta Woolworths cooked on BBQ from medium to rare by a good cook either way poor quality and we where all disappointed with rare and medium cooked, I’d rather pay excess to a local butcher... lesson learnt.
Sacrificing Australian made products for their profits
I noticed that several products that were made in Australia are now replaced by overseas products. This is bad for our local industries and economics. Specially now, when we are in the middle of a recession and unemployment is on the rise. Very disappointed with Woolworth, placing their greediness before Australians.
THE BEST PLACE TO SHOP
I love shopping at Woolworths, they always offer lower price, home brand is amazing quality and great value for money. Staff is extremely helpful. Great refund policy, easy to return products. With the reward card I often get extra money to spend. Bakery is amazing. I highly recommend this grocery shop. Happy shopping.
The reviewer stated that an incentive was offered for this review
no to procreation!
I put my trust in Woolworth's condoms and they really pulled through. They were sturdy and such good quality. Due to unemployment during this challenging time, I really didn't have much money to spend, so the price for this great protective product was just another positive to the whole experience.
Dreadful, never tasted anything like it
Bought some Moira Mac Lemon and Herb chicken in the deli section of Woolworths Emerald Qld, tasted terrible like fake meat, that long stringy sinews like plastic running through it that you couldn't chew.Had to throw it out $5 wasted.
Main Place to shop
I Find Woolworth's clean with helpful staff and i always go here to buy my food I don't like shopping anywhere else! Food is fresh and easy to get to either with their own parking or outside parking.
Highly Recommended ++
Blacktown Woolworths Management ignore complaints about Security- same guard still employed!?
I submitted the below complaint and revisited Blacktown Woolworths on Sat 6th of June and found the same guard- that i complained about on duty- obviously they did not take my prior complaint seriously- the same guard eyeballed me and stared at me inappropriately whilst i was a. shopping in the store and b. waiting at the self-service register. He was sleazy and inappropriate- as per my original complaint:
Blacktown Woolworths- 1. Sleazy security guard and 2. Social distancing ignored by Duty Management
On Friday 15th of May, approximately 8pm...
Gluten free dairy free chocolate cheesecake is a winner!
Absolutely delicious! The new gluten free and dairy free chocolate cheesecake is heaven! Thank you Woolies for looking after the intolerant/allergy people and for delivering this delicious treat and many more! You actually stock a much better range than other big name grocery stores that are suitable for allergy people.
Questions & Answers
Why don't you sell racks of lamb in your stores any more but they are available to order online I don't shop online
I shop at Deception Bay store and could not buy 3 basic items. 1. Mud Cake in fact any fresh cakes. 2.Hungarian Salami mild or hot. 3. Devon from the deli This was on Monday afternoon. I was informed by staff that they had none in stock My question is how could you run out of three basic items like these ?
Yes and the QUESTION WAS
why were they totally out of 3 basic products ???? on a Monday afternoon Possibly because it is in a lower socioeconomic area and they dont give a rats arse about customers in Dbay Or is it because they got caught ripping off their employees and have to cut back on stock orders topay them back. Go to woolies at Kenmore and its a different story And by the way the site said ask a question which i did
I would never classify cake, salami and devon as BASIC items. As you know they don’t answer in this review site. Easy solution-shop at Kenmore
Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.
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