Just went to Woolworths in Preston to purchase fresh fish only to find majority was from overseas
Indonesia, Thailand, New Zealand,
Vietnam i was shocked when i asked the girls what fish they were they didn't know anything about it
We are surrounded by sea and yet import most of the products
How do you support Australian when they dont even stock it
Fresh food people think again
Absolutely discusted

Was given wrong smokes and i didnt realise until i opened them. I went back was told that there was nothing they could do i said it was your workers fault and not im $40 out of pocket i want to see a manger to look back at camera's sge then said sorry there is no manager here come back tomorrow but they wont help you and i said im never shopping here again and sge said no worries!!!! I work in hospitality and i would never treat a customer that way . Its just dusgusting. Safeway has lost a loual customer for over 30 years. Im off to coles now. Thanks safeway

Woolworths Marsden on 5th
Having issues with Self Serve Machines freezing due to issues with either software or internet BEWARE you can pay more than once for the same groceries and then pass the issue to you to take up with your bank. (PASS THE BUCK).

This may be just this stores set up not sure BUT would recommend you use the manned checkouts. As it may cost you a lot more time and money than you expect on the day and after. This issue is still not resolved 8 days. Still ongoing

I wanted to return a laundry item as I couldn’t budge the cap off which looked like just an easy screw cap when I bought it, and because I’d lost the receipt even though it was only the next day, they wouldn’t give me a refund as I’d paid cash. I told the girl it’s no good to me and left the item there, lucky I think it was only a few dollars, but I’m continually having trouble with lids coz of OA in my wrists. I’m usually so careful with receipts don’t know where this one ended up!! They could easily sell the thing as it wasn’t damaged in any way, I thought their policy was mean.

On the weekend i bought a chicken to make bone broth for my sick wife but unfortunately she didn't want this particular chicken so i thought i could just go back and request a refund but supposedly due to the Covid 19 their return policy had changed and i wasn't allowed a refund. The manger said due to panic buying!! I only purchased one chook!!! WT

Mentone (Vic) store:
I shop for my wife. She is unable to do so.
I purchased some hair colour yesterday. It was the wrong colour.
Took it back to the service counter today. Told new policy, they do not do refunds.
They offered an exchange. Checked, they do not stock the desired colour.
Other comparable stores simply provide a refund and you continue on.
Staff were polite. Said the policy was new. They did not like it because they cop the abuse.
Shall not shop there again.

Sick of selecting an item based on Woolies sales ticket, only to get home to find out it was considerably more. Phoned the store, no apologie, no offer to honour the price. Now I have to go back to a store that is not close by for a refund.

Zero customer service, even from the CEO. Staff who seem to have no training and couldn't care less about customers. Got sick from a soup which was almost out of date. After two months, the only response was "here is a $10 GIFT voucher". The soup cost $9 WOW, what a caring company. Contacted the CEO, no response, so you can see why the staff couldn't care less. I now shop at Coles when I can (they are probably no better) but till they treat me like crap, they can have my business. Woolies you should be ASHAMED.

New returns policy didnt allow me to return a mop I purchased 20 minutes ago not knowing my daughter had just bought one. They said I should donate it to the elderly. As I am over 60 I guess that means I donate to myself. Not nice for a customer who had been attending this store for 30+ years.
Think I need to look closer at Aldi.

I bought a Goldair Heater couple of 2 or 3 months ago at Docklands VIC Harbour store and neither kept a receipt. I went this morning to return it coz it stopped heating anymore and the manager lady said I was returning multiple times even before talking to me! The fact is you sold some dodgy product and don't even bothered to look up your logs for sale of goods!!! At last I left it as gift to them. Worst CS ever!!!

Went to woolies Shellcove today. Hand sanitiser Ticketed on shelves 3.50. Tried to charge me 24.00 for 2 bottles smaller than a pen. Asked for a refund due to misleading point of sale. Told no refund. Showed manager the bad ticketing. He agreed to a refund straight away. The sales girl denied she said no refund. Absolute lie. Stick to Coles or Aldies from now on

Last week I purchased from Woolworths a Neutrogena moisturizer for my daughter. On finding that I had bought the wrong one, I attempted to exchange it the following day, unopened and with receipt, for the correct moisturizer. I was told that the staff were no longer able to make exchanges unless required by law. Hardly bulk-buying, panic-buying or a safety issue. So as, a “preventative measure” and “safety recommendation”, don’t buy from a retailer with unreasonable, inflexible policies. Buy from a retailer with customer service.

Spread the word - Aldi and Costco's 100% Satisfaction Guarantee offer returns and exchanges.

Bought 4 litres of Pura light start milk. Didn’t realise only 3 days left, so when we got home, rang them and said to bring it back. So we bring it back then we go back, they said they can’t take it back. So ended up buying another four litres. After talking to 2 more people we ended up having 8 litres of milk, freezing 4 litres doing three trips, frustrated, I will be going to Coles at either Lynbrook or Hallam from now on. I live in Hampton Park, usually have no issues. But I really think they should work on customer service. Josh

Manager [name removed] is a a rude crap! No customer service whatsoever !! She literally told my husband and I to leave the store when we were just trying to get a refund or exchange due to a product we bought being faulty !
[name removed] has no customer skills and should not be working with direct customers!!