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I shop for my elderly mother who cannot shop for herself and she asked me to get several birthday cards for the month of May. I did as she requested whilst I was doing our food shop at Woolworths Albany Creek. Unfortunately, being tired after a long days work, one of the cards was not appropriate. I waited until I was in the area again and yesterday went to return the card valued at $7.99. When I attempted to return the card at the service desk I was told they were no longer accepting returns on item because of change of mind. I explained that ...I chosen the wrong type of card which made no difference. I left the store angry and with regret for being unpleasant to the young salesperson. My mother is on a pension and doesn't have a lot of money. I wouldn't have expected this from a store like Woolworths and frankly, it's turned me off shopping there. There's always Aldi and Coles after all. I do know Aldi hasn't changed their returns policy. Very disappointing Woolies, you've lost me as a customer.
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- Verified customer
Bad customer service
Went to woolies Shellcove today. Hand sanitiser Ticketed on shelves 3.50. Tried to charge me 24.00 for 2 bottles smaller than a pen. Asked for a refund due to misleading point of sale. Told no refund. Showed manager the bad ticketing. He agreed to a refund straight away. The sales girl denied she said no refund. Absolute lie. Stick to Coles or Aldies from now on
My first bad review ever!
Last week I purchased from Woolworths a Neutrogena moisturizer for my daughter. On finding that I had bought the wrong one, I attempted to exchange it the following day, unopened and with receipt, for the correct moisturizer. I was told that the staff were no longer able to make exchanges unless required by law. Hardly bulk-buying, panic-buying or a safety issue. So as, a “preventative measure” and “safety recommendation”, don’t buy from a retailer with unreasonable, inflexible policies. Buy from a retailer with customer service.
Spread the word - Aldi and Costco's 100% Satisfaction Guarantee offer returns and exchanges.
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- Verified customer
Not perfect but I still give 5 stars
I was so happy to see their Click and Collect Service back again so I made an order and selected the 10 am to 12pm slot on 14 April to collect my items from the store.
When I got there I was told the computer system is down so they can’t pick up orders prior (as I’ve also ordered frozen food) so was asked to wait for 10 minutes while they pick up my orders
I went to get other stuff and came back after 20 minutes and my items were all over ready for collection. The lady who picked my order was very polite and apologised for missing items which...
Woolworths Hampton Park
Bought 4 litres of Pura light start milk. Didn’t realise only 3 days left, so when we got home, rang them and said to bring it back. So we bring it back then we go back, they said they can’t take it back. So ended up buying another four litres. After talking to 2 more people we ended up having 8 litres of milk, freezing 4 litres doing three trips, frustrated, I will be going to Coles at either Lynbrook or Hallam from now on. I live in Hampton Park, usually have no issues. But I really think they should work on customer service. Josh
Manager [name removed] is a a rude crap! No customer service whatsoever !! She literally told my husband and I to leave the store when we were just trying to get a refund or exchange due to a product we bought being faulty !
[name removed] has no customer skills and should not be working with direct customers!!
The reviewer stated that an incentive was offered for this review
Terrible customer service in Woolworth West Ryde store
They mixed both discounted and normal-priced Phillips Sonicare products above the same price label on the shelf. On discount label, the brand only read 'Optimal Gum' instead of full description which is 'G2 Optimal Gum Care'. Majority of the items are not discounted. Customer service staff Pranitha argued NOT a lablleing error and refuse to give any apologies. Duty manager Elliose agreed with Pranitha saying she had no control over such situation. She abruptly interrupted my conversation with another staff and asked me to come back next morn...ing for store manager Michael at 9am(acturally opening hour is 7am so I assumed she needs a buffering session alone with her manager). She told me she never cares about online review. Astonishingly unprofessional and disgusting staffs in this store. Highly mysterious of the very way they got recruitment. It is likely a well-designed Wolli sales trick to seduce customers to purchase more expensive products with the illusion of a discount.
Poor customer service
Broken Hill store, Got groceries and got home, no newspaper, its on the receipt, but not in the bags, go back, that register is closed so go to service desk, 3 staff, Emma texting and 2 management staff all ignore me, Im waiting and waiting, someone comes to register instore, Emma serves them, So I move up the counter to where 2 staff are going over paperwork but facing me, I say excuse me, one glances my way but goes back to paperwork, I see newspapers pick one up and wave it, still no response, so I call our loudly to tell them, hey my newspaper wasnt in my shopping, Im just going to take this one, I have a receipt wave it, Im going to take this replacement and leave with the newspaper, its disgraceful customer service
Weevils in the woolworths brand brown rice.
I nearly cooked them for dinner. Thank god I had my glasses on. A freshly opened packet and the rice was actually moving. How disgusting ! I’ll never buy it again.
Woolies ham and chicken.
Bought a woolies half leg of ham for Christmas. It looked good. I glazed it with marmalade and pineapple. Baked it. Smelt great. Carved and tried some. It was saturated with salt. Could not eat it. Made us sick. I tried to ring them. No answer. I took it back. Got refunded after much stuffing around. I thought they have to replace it as well? Won't be shopping there anymore. Terrible. Don't buy the cooked chicken there( disgusting) .Try a Coles chook(Wonderful).
Sold me rotting chicken - Staff resolved issue
Sold me old (SOUR SMELLING!) chicken - spoke to staff and they resolved my issue quickly. Happy with the service I received, although I could have still done without the inconvenience.
Horrible store and woolroths have never a rip off
I go to the Eaton's hill store regularly to buy groceries (not any more) I am constantly getting spoiled fuit and veg and taking it back I get off chicken on a regular basis spening the last of my dollars on this food and sometimes I'll take it back
But sometimes I don't have receipts or can't get down there beacuse I don't have a car
Poor Service Avely Store WA
Purchased Testra Sim card form Midland WA, card faulty, unsucessful to acivate, tried to get replacement as instructed by telstra, Went to Avely WA , who refused to help, stating I nned to go back to Midland, as the stores had a different policy, Igronant manager. did nothing. Midland replaced card with no problems, I will never shop or recomend Avely Store
Car hit by trolley worker collecting trolleys
Leaving the store at Sarina on the 7th September approx 12.00 pm , a trolley worker collecting trolleys lost control of the trolleys he had in a line pushing them ,and collided with my car as I backed out of a parking spot and proceed to leave the car park , where at this moment the trolley boy has lost control of the trolleys and scraped from the front of the left hand side of my car along the whole length of the car with trolleys he had collected in a group.
I pulled up and spoke to the young trolley worker, who was upset and he acknowledged ...
Refunded *AND* exchange out of date order
I purchased a large order. I came back home and found 4 childrens yogurts out of date. I didn't have the receipt on me.
4 days later I returned with the out of date yogurt. They refunded me money into my account *AND* gave me a replacement. So I scored 4 free yogurts basically.
They were very apologetic. Given I didn't have the receipt I thought they might argue the case. So feel they went over and beyond. This makes good business sense as they have won my vote.
I also shop there over Coles if I have the choice for the convenience of free fr...uit for the kids. Takes the hassle out of everything. Just help yourself to banana and give it to the 3 year old. He is occupied and makes for a more pleasant shopping experience. The only thing I can fault them on is their crazy self service check out. Coles had this idiotic system and Woolworths have adopted it. The need to "bag" everything. Even in todays day and age where you don't bag stuff. Its super annoying if you have a lot of the same product and have to go through the motions of doing them one by one. Stuff that doesn't weigh much like childrens snacks often dont show up making it even worse.
2 for $12 scam
I think Woolworths need to be specific in their listing of what is included in their 2 for deals. This ticket says Miguel Offer. Some would be lead to believe that the 'Miguel Offer' covered the ' Miguel Range '. The Kingaroy Woolworths customer advice was that "you need to look at the item number to see if it matches. So busy out your magnifying glasses people and stay on your toes, you don't want to make a purchase desicion based on these little yellow tickets. A great way to sell product at full price, equally a great way to stop people shopping at Woolworths.
Bullied and threatened by service staff.
Today I was bullied and threatened by a woman working at the service desk at Lakes Entrance, Victoria. I still cannot believe that any employee would treat a paying customer in this way. To make matters worse I am a tiny old aged pensioner. I will never enter any Woolworths store again. Just disgraceful and I will be making a formal complaint. To make matters worse I have PTSD from constant bullying in the past and had just left my psychologist. Too upset to eat and now I feel sick. I'm disgusted.
Woolworths South Fremantle
Woolworth South Fremantle is the best! I have had problems adjusting to life back in Australia after a long period overseas and the staff have helped me and my wife above and beyond the standard I could have ever expected in friendliness, on returning items, finding the right items and offering to get more and better fresh items from fruit & veg to meat, fish, and dairy. The manager was as good as their staff and to me that`s what counts.. Parking is easy and the fuel discount petrol station is right next to the store and their prices are the cheapest for 8km radius,
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- Verified customer
Went above and beyond
Woolies saved me yesterday, my printer broke down, I could not find the receipt, I rang them up and they put me through to the store (Margate) I meanwhile found the date from my bank statement and through my woolies membership card the store were able to go back and print my receipt. New printer now on the way from Canon. You guys were awesome! Means a lot atm as things are tough.
I love Woolies!!
As there are so many options for buying grocery but Woolworth is always my favorite because it is having the best quality products. They have Indian section as well so we usually buy even Indian things from there.
Questions & Answers
Why don't you sell racks of lamb in your stores any more but they are available to order online I don't shop online
I shop at Deception Bay store and could not buy 3 basic items. 1. Mud Cake in fact any fresh cakes. 2.Hungarian Salami mild or hot. 3. Devon from the deli This was on Monday afternoon. I was informed by staff that they had none in stock My question is how could you run out of three basic items like these ?
Yes and the QUESTION WAS
why were they totally out of 3 basic products ???? on a Monday afternoon Possibly because it is in a lower socioeconomic area and they dont give a rats arse about customers in Dbay Or is it because they got caught ripping off their employees and have to cut back on stock orders topay them back. Go to woolies at Kenmore and its a different story And by the way the site said ask a question which i did
I would never classify cake, salami and devon as BASIC items. As you know they don’t answer in this review site. Easy solution-shop at Kenmore
Is the current meat packaging in Woolies
going to continue. Meat is grey and smells. Both beef and pork are disgusting. Have moved to Coles in the interim. Hoping we change back to original meat products.
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