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Woolworths Physical store

Woolworths Physical store

2.2 from 1,881 reviews · View Statistics

Reviews

1.7

34 reviews
  • Value for Money
    1.8 (31)
  • Product Quality
    2.1 (25)
  • Return Claim MadeYes (34) · No
  • Customer Service
    2.0 (32)
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Support Australian

published

Just went to Woolworths in Preston to purchase fresh fish only to find majority was from overseas
Indonesia, Thailand, New Zealand,
Vietnam i was shocked when i asked the girls what fish they were they didn't know anything about it
We are surrounded by sea and yet import most of the products
How do you support Australian when they dont even stock it
Fresh food people think again
Absolutely discusted

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationpreston

They go against their own policy

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationwoolworths melbourne square southbank
mia rose

mia roseGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Was given wrong smokes and i didnt reluse till i opened them

published

Was given wrong smokes and i didnt realise until i opened them. I went back was told that there was nothing they could do i said it was your workers fault and not im $40 out of pocket i want to see a manger to look back at camera's sge then said sorry there is no manager here come back tomorrow but they wont help you and i said im never shopping here again and sge said no worries!!!! I work in hospitality and i would never treat a customer that way . Its just dusgusting. Safeway has lost a loual customer for over 30 years. Im off to coles now. Thanks safeway

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelton
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ASH

ASHSouth East Queensland, QLD

AVOID SELF SERVICE MACHINES FAULTY

published

Woolworths Marsden on 5th
Having issues with Self Serve Machines freezing due to issues with either software or internet BEWARE you can pay more than once for the same groceries and then pass the issue to you to take up with your bank. (PASS THE BUCK).

This may be just this stores set up not sure BUT would recommend you use the manned checkouts. As it may cost you a lot more time and money than you expect on the day and after. This issue is still not resolved 8 days. Still ongoing

Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarsden on 5th in QLD
mallymuff

mallymuffMelbourne, Vic

  • 51 reviews
  • 29 likes

Inflexible

published

I wanted to return a laundry item as I couldn’t budge the cap off which looked like just an easy screw cap when I bought it, and because I’d lost the receipt even though it was only the next day, they wouldn’t give me a refund as I’d paid cash. I told the girl it’s no good to me and left the item there, lucky I think it was only a few dollars, but I’m continually having trouble with lids coz of OA in my wrists. I’m usually so careful with receipts don’t know where this one ended up!! They could easily sell the thing as it wasn’t damaged in any way, I thought their policy was mean.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGlenhuntly Vic

Worst Customer Service Experience

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Andrew

AndrewSouth East Queensland, QLD

  • 2 reviews
  • 1 like

No refund policy

published

On the weekend i bought a chicken to make bone broth for my sick wife but unfortunately she didn't want this particular chicken so i thought i could just go back and request a refund but supposedly due to the Covid 19 their return policy had changed and i wasn't allowed a refund. The manger said due to panic buying!! I only purchased one chook!!! WT

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMorningside, QLD
David

DavidGreater Melbourne (Metropolitan), VIC

Don't give refunds

published

Mentone (Vic) store:
I shop for my wife. She is unable to do so.
I purchased some hair colour yesterday. It was the wrong colour.
Took it back to the service counter today. Told new policy, they do not do refunds.
They offered an exchange. Checked, they do not stock the desired colour.
Other comparable stores simply provide a refund and you continue on.
Staff were polite. Said the policy was new. They did not like it because they cop the abuse.
Shall not shop there again.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMentone (Vic)
Karen

KarenSouth East Queensland, QLD

  • 12 reviews
  • 5 likes

Overcharged

published

Sick of selecting an item based on Woolies sales ticket, only to get home to find out it was considerably more. Phoned the store, no apologie, no offer to honour the price. Now I have to go back to a store that is not close by for a refund.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWooworths Aspey
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Jadam

JadamSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Zero customer service, even from the CEO.

published

Zero customer service, even from the CEO. Staff who seem to have no training and couldn't care less about customers. Got sick from a soup which was almost out of date. After two months, the only response was "here is a $10 GIFT voucher". The soup cost $9 WOW, what a caring company. Contacted the CEO, no response, so you can see why the staff couldn't care less. I now shop at Coles when I can (they are probably no better) but till they treat me like crap, they can have my business. Woolies you should be ASHAMED.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNew Norfolk, Tasmania.
1 comment
Jadam
Jadam

And I told them to stick their voucher.

Fonika

Fonika

  • 8 reviews
  • 5 likes

So so sad

published

New returns policy didnt allow me to return a mop I purchased 20 minutes ago not knowing my daughter had just bought one. They said I should donate it to the elderly. As I am over 60 I guess that means I donate to myself. Not nice for a customer who had been attending this store for 30+ years.
Think I need to look closer at Aldi.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBrowns Plains
Paul

PaulPerth, WA

Very poor leadership.Why not try to action feedback.

published
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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationcentre point
Venkatesh

VenkateshGreater Melbourne (Inner), VIC

Worst service and dodgy products

published

I bought a Goldair Heater couple of 2 or 3 months ago at Docklands VIC Harbour store and neither kept a receipt. I went this morning to return it coz it stopped heating anymore and the manager lady said I was returning multiple times even before talking to me! The fact is you sold some dodgy product and don't even bothered to look up your logs for sale of goods!!! At last I left it as gift to them. Worst CS ever!!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDocklands, VIC
Panther

PantherBrisbane

  • 5 reviews
  • 8 likes

Shocked!

published
Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlbany Creek
miranda k.

miranda k.Illawarra, NSW

  • 22 reviews
  • 14 likes

Bad customer service

published

Went to woolies Shellcove today. Hand sanitiser Ticketed on shelves 3.50. Tried to charge me 24.00 for 2 bottles smaller than a pen. Asked for a refund due to misleading point of sale. Told no refund. Showed manager the bad ticketing. He agreed to a refund straight away. The sales girl denied she said no refund. Absolute lie. Stick to Coles or Aldies from now on

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationShellcove
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JMac

JMacPerth

  • 3 reviews
  • 4 likes

My first bad review ever!

published

Last week I purchased from Woolworths a Neutrogena moisturizer for my daughter. On finding that I had bought the wrong one, I attempted to exchange it the following day, unopened and with receipt, for the correct moisturizer. I was told that the staff were no longer able to make exchanges unless required by law. Hardly bulk-buying, panic-buying or a safety issue. So as, a “preventative measure” and “safety recommendation”, don’t buy from a retailer with unreasonable, inflexible policies. Buy from a retailer with customer service.

Spread the word - Aldi and Costco's 100% Satisfaction Guarantee offer returns and exchanges.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBelmont Forum, WA, with follow up email to "Customer Service" - How's that for irony?
Horlicks

HorlicksSydney

  • 8 reviews
  • 7 likes

Not perfect but I still give 5 stars

published
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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTop Ryde Shopping Center
Josh wineti

Josh wineti

  • 12 reviews
  • 1 like

Woolworths Hampton Park

published

Bought 4 litres of Pura light start milk. Didn’t realise only 3 days left, so when we got home, rang them and said to bring it back. So we bring it back then we go back, they said they can’t take it back. So ended up buying another four litres. After talking to 2 more people we ended up having 8 litres of milk, freezing 4 litres doing three trips, frustrated, I will be going to Coles at either Lynbrook or Hallam from now on. I live in Hampton Park, usually have no issues. But I really think they should work on customer service. Josh

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHampton Park
Mel

Mel

  • 2 reviews
  • 4 likes

Merrylands Woolworths

published

Manager [name removed] is a a rude crap! No customer service whatsoever !! She literally told my husband and I to leave the store when we were just trying to get a refund or exchange due to a product we bought being faulty !
[name removed] has no customer skills and should not be working with direct customers!!

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationMerrylands
2 comments
Mel
Mel

Why remove the managers name?? If she’s plain rude to customers what the big deal in putting her name on my review?
I want someone to contact me about this ASAP

Mel
Mel

Can someone reply to this .... don’t know why the managers name [Name Removed] was removed

The reviewer stated that an incentive was offered for this review

Chen Z.

Chen Z.

  • 2 reviews

Terrible customer service in Woolworth West Ryde store

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWest Ryde
Page 1 of 2
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Questions & Answers

Bill

Billasked

Physical store

Why is there no glass containers in stores to be collected want to claim my large container

4 answers
David
David

Woolworths won’t answer you they just take our money and issue container credits that can’t be used as there are no containers in there big container scam

jsljustin
jsljustin

I agree with David, it is basically a scam by Woolworths. They may have had a little stock of the glass containers last year, but by now there appears to be no stock anywhere in Australia. I contacted the ACCC about this, listing it as "Other Scams". Although it may seem trivial, I encourage others to contact the ACCC. You can do so anonymously if you wish.

David
David

Agree 100% jsljustin, Woolworths the great Australian company scamming there customers, can’t wait as it is only a matter of time before a flood of overseas supermarket chains grace our shores see how they go then , Have a look at what Woolworths and Coles have done to our dairy industry let alone all there other suppliers

Linda W.

Linda W.asked

Physical store

Does woolworths glutenfree ham taste the same as others

No answers
tracey r.

tracey r.asked

Physical store

Why don't you sell racks of lamb in your stores any more but they are available to order online I don't shop online

3 answers
Bent O.
Bent O.

Ask them directly as they don’t reply here

jpc43
jpc43

funny that i just bought some from the store they had plenty

george
george

I bought 2 racks this morning from the store

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