Went to woolies Shellcove today. Hand sanitiser Ticketed on shelves 3.50. Tried to charge me 24.00 for 2 bottles smaller than a pen. Asked for a refund due to misleading point of sale. Told no refund. Showed manager the bad ticketing. He agreed to a refund straight away. The sales girl denied she said no refund. Absolute lie. Stick to Coles or Aldies from now on

Last week I purchased from Woolworths a Neutrogena moisturizer for my daughter. On finding that I had bought the wrong one, I attempted to exchange it the following day, unopened and with receipt, for the correct moisturizer. I was told that the staff were no longer able to make exchanges unless required by law. Hardly bulk-buying, panic-buying or a safety issue. So as, a “preventative measure” and “safety recommendation”, don’t buy from a retailer with unreasonable, inflexible policies. Buy from a retailer with customer service.

Spread the word - Aldi and Costco's 100% Satisfaction Guarantee offer returns and exchanges.

Bought 4 litres of Pura light start milk. Didn’t realise only 3 days left, so when we got home, rang them and said to bring it back. So we bring it back then we go back, they said they can’t take it back. So ended up buying another four litres. After talking to 2 more people we ended up having 8 litres of milk, freezing 4 litres doing three trips, frustrated, I will be going to Coles at either Lynbrook or Hallam from now on. I live in Hampton Park, usually have no issues. But I really think they should work on customer service. Josh

Manager [name removed] is a a rude crap! No customer service whatsoever !! She literally told my husband and I to leave the store when we were just trying to get a refund or exchange due to a product we bought being faulty !
[name removed] has no customer skills and should not be working with direct customers!!

Broken Hill store, Got groceries and got home, no newspaper, its on the receipt, but not in the bags, go back, that register is closed so go to service desk, 3 staff, Emma texting and 2 management staff all ignore me, Im waiting and waiting, someone comes to register instore, Emma serves them, So I move up the counter to where 2 staff are going over paperwork but facing me, I say excuse me, one glances my way but goes back to paperwork, I see newspapers pick one up and wave it, still no response, so I call our loudly to tell them, hey my newspaper wasnt in my shopping, Im just going to take this one, I have a receipt wave it, Im going to take this replacement and leave with the newspaper, its disgraceful customer service

I nearly cooked them for dinner. Thank god I had my glasses on. A freshly opened packet and the rice was actually moving. How disgusting ! I’ll never buy it again.

Bought a woolies half leg of ham for Christmas. It looked good. I glazed it with marmalade and pineapple. Baked it. Smelt great. Carved and tried some. It was saturated with salt. Could not eat it. Made us sick. I tried to ring them. No answer. I took it back. Got refunded after much stuffing around. I thought they have to replace it as well? Won't be shopping there anymore. Terrible. Don't buy the cooked chicken there( disgusting) .Try a Coles chook(Wonderful).

Sold me old (SOUR SMELLING!) chicken - spoke to staff and they resolved my issue quickly. Happy with the service I received, although I could have still done without the inconvenience.

I go to the Eaton's hill store regularly to buy groceries (not any more) I am constantly getting spoiled fuit and veg and taking it back I get off chicken on a regular basis spening the last of my dollars on this food and sometimes I'll take it back
But sometimes I don't have receipts or can't get down there beacuse I don't have a car

Purchased Testra Sim card form Midland WA, card faulty, unsucessful to acivate, tried to get replacement as instructed by telstra, Went to Avely WA , who refused to help, stating I nned to go back to Midland, as the stores had a different policy, Igronant manager. did nothing. Midland replaced card with no problems, I will never shop or recomend Avely Store

I think Woolworths need to be specific in their listing of what is included in their 2 for deals. This ticket says Miguel Offer. Some would be lead to believe that the 'Miguel Offer' covered the ' Miguel Range '. The Kingaroy Woolworths customer advice was that "you need to look at the item number to see if it matches. So busy out your magnifying glasses people and stay on your toes, you don't want to make a purchase desicion based on these little yellow tickets. A great way to sell product at full price, equally a great way to stop people shopping at Woolworths.

Today I was bullied and threatened by a woman working at the service desk at Lakes Entrance, Victoria. I still cannot believe that any employee would treat a paying customer in this way. To make matters worse I am a tiny old aged pensioner. I will never enter any Woolworths store again. Just disgraceful and I will be making a formal complaint. To make matters worse I have PTSD from constant bullying in the past and had just left my psychologist. Too upset to eat and now I feel sick. I'm disgusted.

Woolworth South Fremantle is the best! I have had problems adjusting to life back in Australia after a long period overseas and the staff have helped me and my wife above and beyond the standard I could have ever expected in friendliness, on returning items, finding the right items and offering to get more and better fresh items from fruit & veg to meat, fish, and dairy. The manager was as good as their staff and to me that`s what counts.. Parking is easy and the fuel discount petrol station is right next to the store and their prices are the cheapest for 8km radius,

Woolies saved me yesterday, my printer broke down, I could not find the receipt, I rang them up and they put me through to the store (Margate) I meanwhile found the date from my bank statement and through my woolies membership card the store were able to go back and print my receipt. New printer now on the way from Canon. You guys were awesome! Means a lot atm as things are tough.

As there are so many options for buying grocery but Woolworth is always my favorite because it is having the best quality products. They have Indian section as well so we usually buy even Indian things from there.