worst customer service
They have a guy in customer service ( call center)called Pratesh who sounded very arrogant, condescending and lacked the basic characteristics of being a customer service consultant. Very bad experience. If there was o star i would give it to them.
- Third Party Property Damage Car Insurance
- Verified customer
Worst customer service.
They have the worst customer service. Their system makes a mistake and I have to pay them on top for them to change it and fix it. If your systems fails suck it up and fix it. Don’t ask for more money because you have a system failure. Don’t recommend this at all.
You cant contact them!
Trying to get through for days - being left on hold for over an hour at a time, or being transferred and cut off. I tried the online chat and was also left waiting with no response. This is not what customers want from an Insurance company. We will not renew with Woolworths.
I am extremely discontented and disappointed with how Woolworths Car Insurance has tricked me. I joined in 2015 for $380/year. Every year it would renew my insurance automatically and with direct debit charged monthly. Trusting the Woolworths brand I would think the renewal would be appropriate but the pricing increased in huge amounts every year. It went upto 2016:$463, 2017:$625 and was not aware I was paying $716/year for 2018 & 2019. This Third Party Property insurance cost is around $300-$400 by all leading insurance companies currently....So when the insurance is renewed automatically and direct debited monthly, unprincipled Woolworths think it is ok to take the money from someone else's account which is double the initial contract and double the makret going rate. Reading all these other reviews of customers trying to make a claim, how can such a company still operate!?
Beware of automatic renewal
I received an email for annual policy renewal but as the price had increased substantially I decided not to renew.
Imagine my surprise when I then received a text stating the new fee would be deducted from my account. I called and was advised that their policies do not expire, and have to be cancelled at the end of the term. This not standard practice in the industry: Beware.
Terrible company! Don’t join them!!
Terrible company! Don’t join them!! I’ve been with Woolworths car insurance for 2 years but I sold my car these days. I don’t need insurance anymore. I would like to cancel and refund my insurance so I’ve been calling them for 1hour then I’m still waiting for transfer to the attendant. Just I want to cancel and get my money back! When you join the insurance, it’s really easy but if you want to cancel they never answer! Horrible service. When I get next car, I’ll never come back to Woolworths insurance. Poor service. They don’t want to give the money back. I really don’t recommend them. Im very disappointed.
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